Crystal Creek At Preston Hollow

Offers Assisted Living, Nursing Homes, and Memory Care

11 Reviews

$$$

11409 N Central Expressway

Dallas

75243

Crystal Creek At Preston Hollow

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3.6 11

Lisa 2021-09-09 Crystal Creek at Preston Hollow is assisted living and memory care only. There's no independent living here. They have skilled nursing rehab as well. We've been here for one year, and we just love it. It's a beautiful setting. They have a living room, a music room, a piano, and a beautiful outdoor patio. There's so much natural light because of all the windows. The food is excellent. The activities are numerous. Some of the people that work here, have been here for 30 years and they all just love it. They've all been very friendly and very helpful to us in assisted living. Everyone here seems to love their job. We've had no negative personalities. They're all very positive and provide exactly the help we need. I would recommend it. They provide three meals a day, housekeeping once a week, and laundry once a week. It is expensive, but I don't think we could stay at home and have the kind of care we have here for the same amount of money. I am/was a resident of this facility

5 5 1

Nancy 2021-05-18 I was able to tour Crystal Creek At Preston Hollow for my aunt. The staff was very kind, and they were very careful with COVID; I had to wear a gown and gloves. They were delightful about that, and so I appreciated that a lot. The place was nice. I think it was fairly old, but it has been revamped, and it was very comfortable, good, and clean. The person that gave me the tour was the leader of the AL and she listed several things that she does, but then again, they're being careful about getting people together because of COVID, and I appreciate that. The staff was delightful, kind, and good. I visited this facility

5 4 1

WBR 2020-04-02 My aunt stayed at Crystal Creek upon being discharged from the hospital. She had her own room, which was one positive factor of her stay, but considering the overall amount of negatives, it was not worth her staying there. The dining room is decent, but small. The real issue was the level of care the attending staff gave residents. One staff member was very hateful to my aunt and was reported to management. While there were a couple of nice folks, I personally observed an overall attitude of indifference and apathy of most staff towards the residents. Most came across as aloof and irritable, just there to pass the hours and go home. In short, if you are looking for a decent place for your loved one, I would look elsewhere. I am a friend or relative of a current/past resident

5 2 1

Caring91894650 2014-10-31 I was impressed with this community. The people are very nice. The rehab facility is excellent. My mom was in rehab, and the facility is very clean. I would most definitely recommend this facility. I visited this facility

5 5 1

Brenda31 2014-02-26 It is the fanciest one I’ve been to and toured, ever. It has a lot of ammenities to encourage family visitors. A lot of the common areas are so inviting plus leather sofas and beautiful fresh flower arrangements. It’s a 90% Jewish community there. It is just real nice. There’s a lot of stuff you can do. I think they even take you to the Jewish activity center for meals and parties and in the summer, you can go swimming no matter how old you are. It has a lot of ammenities. I’m sure my niece will come see me. They have game room, mahjong, backgammon and you can check out movies and watch them in a common room like a home theater and they have trips. They have a little van there that they can take people to the malls. They have a cab even where you can pay and go for four hours. The rooms are not standard at all. They’re extra large and they all have large windows and they’re already decorated. This place is set up like a hotel. They have plush décor and the rooms are already made up. What was nice about it is that it’s menu style and that is uncommon. Usually they draw at you what they’re cooking that day and that’s what you get but they have a menu and you can actually even order off hours from the café or a room service. You don’t have to take what the daily fare was and that is very, very nice. I visited this facility

5 5 1

vanessa001 2013-08-02 i recently moved my mother there and she loves it, the food is great the staff are too. the place where she useto be in would be hot she no longer needs a fan in her room because the temperture is kept at a comfortable level. this place is great i would reccomend it to anyone. I visited this facility

5 5 1

Wanda4 2013-06-25 The food was fair. They didn't have many activities for her there. I think they need more activities for Medicare people and better care. I visited this facility

5 3 1

Colleen7 2013-06-07 My sister is here for rehabilitation. She has her own room with tables, chairs and everything. She was very sick when she went in but they really worked with her and they had a doctor looking in on her. I visited this facility

5 4 1

kjs44 2021-08-24 Our mom passed away after she fell as workers tried to put her in a wheelchair. She was only here two weeks. She was at the previous place for several years but had to move to get more care. I am a friend or relative of a current/past resident

5 1 1

Hindy 2019-06-05 My mother was also on the second floor, which is quite good in so many ways. This floor, however is terrible - except for the physical therapy. All of the physical therapists are great, the complete opposite of the aides and "nurses" ( I wonder if they really are nurses - they were so uncaring, it is hard to believe they were really nurses) . 2 nurses in particular were consistently nasty to me when I wanted information about my mother and even when I didn't ask about her, but asked if I could get a box of tissues. and the like. They even lied to me when I asked about my mother's bowel movements. They said that they were just fine, when in fact, she had a major impaction. Other questions were ignored - quite rudely. They are lazy and uncaring. There was one nurse (a male nurse), however, who was a good and caring person. All of the aides were nasty and uncaring, as well. I complained to the owner, who gave me more access to the woman who runs this floor, but she didn't help at all. I am a friend or relative of a current/past resident

5 1 1

Jean 2021-06-23 My husband is doing OK at Crystal Creek At Preston Hollow. I'm very pleased with them. From the time we first walked down, everyone has been very friendly and helpful. He says the food is good and that he's eating like a horse. The thing that I really like is the fact that they have an activities director in the memory care unit. It keeps them moving and gets them out of their rooms and socializing. They play pickleball with a balloon and several other games where they use balloon force. They also do puzzles, some of them paint, some of them read and sing. The room is large and we just furnished it. They do take them out in the courtyard occasionally. This facility has independent living, assisted living, skilled nursing, and memory care. On the memory care floor, they have a balcony that they can go out on. It's all fenced around so that they can't jump off. It's really a very pleasant environment. I am a friend or relative of a current/past resident

5 5 1

11409 N Central Expressway, Dallas, TX 75243

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Crystal Creek At Preston Hollow (800) 385-2527

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Reviews of Crystal Creek At Preston Hollow

11 Reviews Write a review

Food

(4 Reviews)

Staff

(6 Reviews)

Facility

(6 Reviews)

Activities

(2 Reviews)

Value

(5 Reviews)

Assisted Living Reviews for Crystal Creek At Preston Hollow

September 09, 2021

By Lisa

I am/was a resident of this facility

Crystal Creek at Preston Hollow is assisted living and memory care only. There's no independent living here. They have skilled nursing rehab as well. We've been here for one year, and we just love it. It's a beautiful setting. They have a living room, a music room, a piano, and a beautiful outdoor patio. There's so much natural light because of all the windows. The food is excellent. The activities are numerous. Some of the people that work here, have been here for 30 years and they all just love it. They've all been very friendly and very helpful to us in assisted living. Everyone here seems to love their job. We've had no negative personalities. They're all very positive and provide exactly the help we need. I would recommend it. They provide three meals a day, housekeeping once a week, and laundry once a week. It is expensive, but I don't think we could stay at home and have the kind of care we have here for the same amount of money.

Provider Response

Hi Lisa, thank you so much for taking the time to share your thoughts with us! We are honored to hear your praises about Crystal Creek at Preston Hollow! We will be sure to share your feedback with our team. Have a great day!

May 18, 2021

By Nancy

I visited this facility

I was able to tour Crystal Creek At Preston Hollow for my aunt. The staff was very kind, and they were very careful with COVID; I had to wear a gown and gloves. They were delightful about that, and so I appreciated that a lot. The place was nice. I think it was fairly old, but it has been revamped, and it was very comfortable, good, and clean. The person that gave me the tour was the leader of the AL and she listed several things that she does, but then again, they're being careful about getting people together because of COVID, and I appreciate that. The staff was delightful, kind, and good.

Provider Response

Nancy, thank you so much for taking the time to share this feedback about our Dallas community! We will share this with our Assisted Living team!

April 02, 2020

By WBR

I am a friend or relative of a current/past resident

My aunt stayed at Crystal Creek upon being discharged from the hospital. She had her own room, which was one positive factor of her stay, but considering the overall amount of negatives, it was not worth her staying there. The dining room is decent, but small. The real issue was the level of care the attending staff gave residents. One staff member was very hateful to my aunt and was reported to management. While there were a couple of nice folks, I personally observed an overall attitude of indifference and apathy of most staff towards the residents. Most came across as aloof and irritable, just there to pass the hours and go home. In short, if you are looking for a decent place for your loved one, I would look elsewhere.

Provider Response

WBR, thank you for taking the time to write a review of Crystal Creek at Preston Hollow. We strive to provide the best of care to every patient, resident, or family member whom we serve. If there's anything we can do to assist you, please feel free to contact us at your earliest convenience.

October 31, 2014

By Caring91894650

I visited this facility

I was impressed with this community. The people are very nice. The rehab facility is excellent. My mom was in rehab, and the facility is very clean. I would most definitely recommend this facility.

February 26, 2014

By Brenda31

I visited this facility

It is the fanciest one I’ve been to and toured, ever. It has a lot of ammenities to encourage family visitors. A lot of the common areas are so inviting plus leather sofas and beautiful fresh flower arrangements. It’s a 90% Jewish community there. It is just real nice. There’s a lot of stuff you can do. I think they even take you to the Jewish activity center for meals and parties and in the summer, you can go swimming no matter how old you are. It has a lot of ammenities. I’m sure my niece will come see me. They have game room, mahjong, backgammon and you can check out movies and watch them in a common room like a home theater and they have trips. They have a little van there that they can take people to the malls. They have a cab even where you can pay and go for four hours. The rooms are not standard at all. They’re extra large and they all have large windows and they’re already decorated. This place is set up like a hotel. They have plush décor and the rooms are already made up. What was nice about it is that it’s menu style and that is uncommon. Usually they draw at you what they’re cooking that day and that’s what you get but they have a menu and you can actually even order off hours from the café or a room service. You don’t have to take what the daily fare was and that is very, very nice.

August 02, 2013

By vanessa001

I visited this facility

i recently moved my mother there and she loves it, the food is great the staff are too. the place where she useto be in would be hot she no longer needs a fan in her room because the temperture is kept at a comfortable level. this place is great i would reccomend it to anyone.

June 25, 2013

By Wanda4

I visited this facility

The food was fair. They didn't have many activities for her there. I think they need more activities for Medicare people and better care.

June 07, 2013

By Colleen7

I visited this facility

My sister is here for rehabilitation. She has her own room with tables, chairs and everything. She was very sick when she went in but they really worked with her and they had a doctor looking in on her.

See all Assisted Living reviews (8)

Nursing Home Reviews for Crystal Creek At Preston Hollow

August 24, 2021

By kjs44

I am a friend or relative of a current/past resident

Our mom passed away after she fell as workers tried to put her in a wheelchair. She was only here two weeks. She was at the previous place for several years but had to move to get more care.

Provider Response

Thank you for taking the time to leave a review for Crystal Creek at Preston Hollow. Please give us a call directly and ask to speak with a member of our leadership team directly.

June 05, 2019

By Hindy

I am a friend or relative of a current/past resident

My mother was also on the second floor, which is quite good in so many ways. This floor, however is terrible - except for the physical therapy. All of the physical therapists are great, the complete opposite of the aides and "nurses" ( I wonder if they really are nurses - they were so uncaring, it is hard to believe they were really nurses) . 2 nurses in particular were consistently nasty to me when I wanted information about my mother and even when I didn't ask about her, but asked if I could get a box of tissues. and the like. They even lied to me when I asked about my mother's bowel movements. They said that they were just fine, when in fact, she had a major impaction. Other questions were ignored - quite rudely. They are lazy and uncaring. There was one nurse (a male nurse), however, who was a good and caring person. All of the aides were nasty and uncaring, as well. I complained to the owner, who gave me more access to the woman who runs this floor, but she didn't help at all.

Provider Response

Hindy, thank you for taking the time to leave a review. At Crystal Creek, we strive to provide every resident with high-quality care. We will share your comments with our team.

Memory Care Reviews for Crystal Creek At Preston Hollow

June 23, 2021

By Jean

I am a friend or relative of a current/past resident

My husband is doing OK at Crystal Creek At Preston Hollow. I'm very pleased with them. From the time we first walked down, everyone has been very friendly and helpful. He says the food is good and that he's eating like a horse. The thing that I really like is the fact that they have an activities director in the memory care unit. It keeps them moving and gets them out of their rooms and socializing. They play pickleball with a balloon and several other games where they use balloon force. They also do puzzles, some of them paint, some of them read and sing. The room is large and we just furnished it. They do take them out in the courtyard occasionally. This facility has independent living, assisted living, skilled nursing, and memory care. On the memory care floor, they have a balcony that they can go out on. It's all fenced around so that they can't jump off. It's really a very pleasant environment.

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Questions about Crystal Creek At Preston Hollow

What ongoing training does the staff receive in dementia care?

All staff that serve our memory care residents are required to complete ongoing training and continuing education.

Describe the overall population of assisted living residents at Crystal Creek At Preston Hollow. What is their average age? What are their favorite things to do?

Our guests at Crystal Creek at Preston Hollow enjoy musical performances, Happy Hour, bingo, lunch outings, yoga, scrabble, jewelry classes and many daily activities.

What programs or activities does Crystal Creek At Preston Hollow offer to enrich residents' well-being?

Crystal Creek at Preston Hollow offers a large array of fun and entertaining activities including daily exercise classes, outings, motivational speakers, live music, and so much more!

What places are near Crystal Creek At Preston Hollow or within walking distance for assisted living residents to enjoy?

Crystal Creek at Preston Hollow is conveniently located in beautiful Preston Hollow and with chauffeured transportation you can enjoy North Park Mall, a huge array of fantastic restaurants, movie theaters, The Jewish Community Center, and so much more!!!!

What transportation services does Crystal Creek At Preston Hollow offer to assisted living residents?

Our flat rate all-inclusive pricing includes chauffeured transportation within 15 miles of the community!

What makes the chef or dining program at Crystal Creek At Preston Hollow exceptional? What kind of menu can assisted living residents expect?

Crystal Creek at Preston Hollow has earned a FANTASTIC reputation in the community for the outstanding menu's offered. All meals are HANDMADE from SCRATCH and are absolutely delicious!

What safety features or security measures does Crystal Creek At Preston Hollow offer to assisted living residents?

Crystal Creek at Preston Hollow offers a secured community with concierge check in service.

How does Crystal Creek At Preston Hollow keep residents' families informed about their loved ones?

Every resident at Crystal Creek at Preston Hollow will be given a very detailed, individualized care plan that is specific to each residents personal needs which will be shared with our families. We understand that communication is the most important to serve our residents best!

What is the care staff-to-resident ratio at Crystal Creek At Preston Hollow during daytime and nighttime hours?

Crystal Creek at Preston Hollow is very proud to serve our residents with low resident to caregiver ratios including night hours as well.

If Crystal Creek At Preston Hollow accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Crystal Creek at Preston Hollow is a pet friendly community and our furry friends can enjoy the beautiful patios and lush courtyard!

What ongoing senior care training does the staff receive?

All staff is required ongoing training and continuing education annually.

What safety features or security measures does Crystal Creek At Preston Hollow provide to protect residents who wander?

Crystal Creek at Preston Hollow offers a fantastic secured memory care.

What programs or activities does Crystal Creek At Preston Hollow offer to keep residents engaged? How does the staff engage residents' long-term memories?

The activity program at Crystal Creek at Preston Hollow's memory care is truly person centered and individualized to each residents special interests and hobbies to encourage a positive and stimulating environment.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our Director of Memory Care will assess each resident prior to admission to help put together the perfect care plan and to incorporate any/all memory care services needed. Ongoing assessments are completed every 30 days and shared with family members.

What techniques does Crystal Creek At Preston Hollow use to support memory care residents during mealtimes?

Crystal Creek at Preston Hollow gives full assistance in our memory care and that is included in dining services.

Describe the neighborhood around Crystal Creek At Preston Hollow. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Crystal Creek is located in beautiful Preston Hollow in Dallas. Conveniently located near all major retailers, restaurants, and everything in-between!

Is Crystal Creek At Preston Hollow affiliated with a hospital if more care is needed?

Crystal Creek at Preston Hollow is conveniently located near Presbyterian Dallas Hospital, Medical City Dallas Hospital, and UT Southwestern Hospital with physicians from each hospital to serve our residents onsite.

Costs for Crystal Creek At Preston Hollow

Cost of Assisted Living

Starting Price

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Cost of Memory Care

Starting Price

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Services and Amenities of Crystal Creek At Preston Hollow

Costs

Rent Plus Care Fees
Assisted Living Starting At: $4620/month
Memory Care Starting At: $5000/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Do Offer Companion Suites

Dining options

In Room Kitchens
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Garden And Patio
Security Gate

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Skilled Nursing
Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Religious Services

Languages

English

Medicare

Health:
Overall:
Quality:
Staff:
Medicare Provider Number: 675893
Ownership Type: For Profit Corporation
Date Certified: 10/01/2020

General

Resident Capacity: 57
Pets: Small Pets Allowed

Range of services

Physical Therapy
Occupational Therapy

Licenses

State Licenses: 145018

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About Crystal Creek At Preston Hollow

Crystal Creek at Preston Hollow is ideally situated in a tranquil setting in the heart of North Dallas. Inside, you’ll find a welcoming, caring staff and unmatched amenities and services. A cozy fireplace and study, living room, elegant dining room and furnished outdoor patio and garden area are just a few of the amenities residents, their guests and families enjoy.

Come see for yourself why Crystal Creek is such a great environment to call home. We’d love to show you how better care, a great environment, and compassionate staff leads to better living.

Crystal Creek at Preston Hollow offers all levels of assistance and care for our residents. With 41 spacious Assisted Living Apartments along with multiple floors of private rooms and suites designed to meet the needs of our short-term transitional and rehabilitation patients, we are able to manage transitions to higher needs without the need to change settings. Our licensed staff and trained caregivers offer a full continuum of care with three levels of support. With every level of care, Crystal Creek at Preston Hollow will provide for you in a therapeutic and caring environment.

What Makes Us Special

Our promise to our residents and their families is to treat your loved one as though they are an extension of our own families, providing kind, compassionate care regardless of what care level is needed. Our community is a “caregiving center” staffed by professionals committed to knowing our residents and their families–providing a home environment that’s the right choice based on lifestyle, healthcare and financial needs.

Crystal Creek At Preston Hollow

Reviews of Crystal Creek At Preston Hollow

Assisted Living Reviews for Crystal Creek At Preston Hollow

I am/was a resident of this facility

I visited this facility

I am a friend or relative of a current/past resident

I visited this facility

I visited this facility

I visited this facility

I visited this facility

I visited this facility

Nursing Home Reviews for Crystal Creek At Preston Hollow

I am a friend or relative of a current/past resident

I am a friend or relative of a current/past resident

Memory Care Reviews for Crystal Creek At Preston Hollow

I am a friend or relative of a current/past resident

Questions about Crystal Creek At Preston Hollow

Costs for Crystal Creek At Preston Hollow

Photos of Crystal Creek At Preston Hollow

Services and Amenities of Crystal Creek At Preston Hollow

Costs

Room and housing options

Dining options

Features

Cleaning services

Health services

Activities

Languages

Medicare

General

Range of services

Licenses

About Crystal Creek At Preston Hollow

What Makes Us Special

Map of Crystal Creek At Preston Hollow

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