My aunt stayed at Crystal Creek upon being discharged from the hospital. She had her own room, which was one positive factor of her stay, but considering the overall amount of negatives, it was not worth her staying there. The dining room is decent, but small. The real issue was the level of care the attending staff gave residents. One staff member was very hateful to my aunt and was reported to management. While there were a couple of nice folks, I personally observed an overall attitude of indifference and apathy of most staff towards the residents. Most came across as aloof and irritable, just there to pass the hours and go home. In short, if you are looking for a decent place for your loved one, I would look elsewhere.
Provider Response
WBR, thank you for taking the time to write a review of Crystal Creek at Preston Hollow. We strive to provide the best of care to every patient, resident, or family member whom we serve. If there's anything we can do to assist you, please feel free to contact us at your earliest convenience.
