The overall management organization changed on November 1. Around the end of December, a very hands on director who had earned the five star rating from us along with other personnel were no longer with the organization.
What was outstanding care for the first five weeks of our family member's residency is no longer something to be counted upon in our opinion. I met with the acting director from the Corporate Office twice over a period of perhaps two weeks regarding the drastic change in both cleanliness of our family member's apartment, laundry piled up, several days of dishes in the sink, her water glass and television remote several times being out of reach, and bed being made improperly for her situation.
Four days after the last meeting with the director, our family member's water glass and remote were accessible but not much else had changed. Our request for contact from the senior regional manager who had said "call anytime" has not generated a response.
Our family member has fallen twice this last week after there was no response to her assistance call button. My wife was cleaning up the apartment herself when she determined the button was not working at all. The batteries needed to be replaced which they were.
We are paying for the highest level of care being offered, and yet the apartment is constantly a mess, clothes left out everywhere, and basic necessities like water glasses and remote controls regularly left out of reach.
A new permanent director came on board in mid-January, and during the two weeks before, just about every management position has also turned over. Also, we are told the large turnover in hourly staff is because they did not meet the new company's standards.
We have been encouraged to provide the new director with a chance to make the right things happen. We will do that but only because waiting for a short while longer is a better option than finding yet another place where these potential management turnovers can turn outstanding care into something far less in a matter of weeks.
Bristol Park Cypress
Offers Assisted Living and Memory Care
3 Reviews
Reviews of Bristol Park Cypress
Assisted Living Reviews for Bristol Park Cypress
January 15, 2020
I am a friend or relative of a current/past resident
December 05, 2016
I visited this facility
It was a really beautiful place, and we wished we had placed our mom-in-law there. They had a lot of activities. The memory care was wonderful. The thing I liked about it is they have built a main street inside the building that has a soda shop, a gardening store where people can work with gardening tools, a men's shop where the men can go and tinker, a media room that looks like a movie theater, and a box office. It's a real neat area for the residents to hang out. The staff was very nice, and the whole place smelled very nice. The dining area was very nice, too.
May 10, 2016
I visited this facility
This is a brand-new, modern, and very clean place. The staff is very impressive, and everyone has several years of experience in the field, so I felt very comfortable placing my mother there. They have exercise classes, table games, dominoes, card games, puzzles, and movies. The dining area was beautiful and clean. The chef came out and introduced himself to me.
Costs for Bristol Park Cypress
Services and Amenities of Bristol Park Cypress
Costs
- All Inclusive Rent
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $3500/month
- Memory Care Starting At: $4895/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Do Offer Companion Suites.
- Studio Apartments
- Housing Extra: Shared Living
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Nurse On Staff: Yes
Activities
- Religious Services
- Fitness Room
Languages
- English
General
- Resident Capacity: 89
- Minimum Age: 55
- Pets: Small Pets Allowed
Licenses
- State Licenses: 144757, 106478
About Bristol Park Cypress
At Bristol Park Cypress, we are committed to providing a stimulating and nurturing environment – filled with warmth, comfort and care – that improves quality of life and allows our residents to flourish. As a national leader in assisted living and memory care, you can count on Bristol Park Cypress to deliver the highest quality care for residents.
You will appreciate the peace of mind that comes with around-the-clock security and healthcare professionals to handle every need or request with compassion and grace. What’s more, Bristol Park Cypress residents will enjoy a carefree, active lifestyle with endless opportunities to engage with friends, neighbors and communities in fun, energetic ways. Bristol Park Cypress also provides a full spectrum of personal and medical care services, as well as fresh, nutritious, chef-prepared meals.
SERVICES & AMENITIES
Bristol Park Cypress features a range of amenities designed to make everyday living better, including a large, secure courtyard, outdoor walking paths, game and activity rooms, beauty/barber shop, and relaxing common areas. Services range from assistance with personal activities, to housekeeping and laundry, to daily nursing care and 24-hour emergency response.
- Available Memory Care Services
- Spacious Accommodations
- Inviting Dining Room
- Home-Cooked Meals
- Assistance with Personal Activities
- Nurse-Supervised Staff
- Large, Secure Courtyard and Walking Path
- Cable Television
- Basic Utilities Included
- Housekeeping and Laundry Services
- 24-Hour Emergency Response
- Landscaped Grounds
- Social and Recreational Activities
- Game and Activity Rooms
- Beauty Shop/Barber Shop
- Relaxing Common Areas
- Medication Supervision
- Religious Services/Nurturing of the Spirit
Thank you for your interest in Bristol Park Cypress. Whether you’re a current resident or family member, or you’re looking for the right residence for yourself or a loved one, we look forward to the opportunity to serve you. Our friendly, knowledgeable staff is available 24/7 to provide exceptional care, and answer any questions you may have about Heartis. Let us know how we can help.
Map of Bristol Park Cypress
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