Interlochen Health and Rehab Center

I picked this place for my mother to rehab with some Physical & Occupational Therapy after a 7 day stay @ MCA Hospital. She was treated for a foot infection. Her first 2 nights she slept on a hard bed with no side rails, so for her safety the bed was lowered a couple inches off the floor & rubber mats were placed on the sides of the bed. Night 3 they had her on the Medical air mattress bed that should have been there upon her arrival. Day 4 & 5 she was sleepy, weak & couldn't keep food or liquids down. Morning of the 6th day , I was there for her Breakfast & Medications. Long story short , They were only giving her 3 of the 14 prescriptions that is on the MCA DISCHARGE MEDICATIONS LIST. Tina corrected moms medications @ that point. Morning Day 7 , I talked to Robert & he assured me that every things going to be alright. That evening while I was there with her. 911 had to be called. mom spent a few days in Arlington Memorial Hospital's ICU but couldn't overcome it. I'M SORRY MOM+++++++++++++++++++++++++++++++

i just placed my mother in law last weekend. the staff was great they seemed to care for all the residents as if they are their own family. there was no nursing home smell. the administrative staff are very friendly and professional. I will post again in around a month or so . but first impression is its a older facility but well taken care of and run well.

My sister is in here and on a wound vac which seems to be beyond them to keep running and is getting very irritating and on top of that they just don't care one way or another. One of the nurses who usually works in memory care made a comment that she hated the wound vac and that it really wasn't needed and walked out of the room....when it went off on Saturday night 3 came in and just looked at it....when I left at 1:30 of Sunday this same nurse reassured me that the wound care nurse was coming in at 2 and would have it on. My sister called this morning Monday and it was still not on I guess they really don't care one way or another as it is not there loved one in danger of loosing her foot.....It is really frustrating....train you nurses on the wound vac, this is the 2nd time this has happened...frustrating....I guess its true Texas has the worse nursing home care

The staff is friendly and competent. The facility is clean to the point of not having that "nursing home smell". Any and all problems are handled quickly and efficiently. Surprisingly, the food is excellent!

My grandmother is in this place and it is terrible. They don't change patients fist of all. My grandmother sat in her own waste for a hour and a half when I was there and that was with my going to the nursing station numerous times. When someone finally came in she had attitude and was being rough and hurting my grandmother. That is only the first of many problems. I would not suggest the facility to any one.

If you value your family members do not put them in this place. Turn around and run for the door. I witnessed them manhandle my grandfather on several occasions. They also did not properly clean his dentures would just put them in water instead of using his Efferdent that he had there. I know this because a brand new box sat un opened for THREE WEEKS. They always had an excuse of why this or that happened would not take responsibility for anything. Thank goodness we got him out and is doing so much better.

The staff was very attentive to my needs during my stay. There was a glitch when I first checked in on a Friday evening, but the staff was attentive to correcting all issues as soon as possible on Monday morning. I could not compliment the administrative staff, the nurses, the aides, and the maintenance crew enough.. A big thanks goes out to the physical therapists and occupational therapists on staff. Their work with me was outstanding. I would have rated this facility higher if it were not for the meals served. There was too much processed and canned foods served. Fresh fruits and vegetables were nonexistent.. I had food brought in by my wife or friends or ordered delivery so that I could get meals that I felt met my dietary requirements.

Nursing staff seemed competent, and halls looked and smelled clean. However, my sister was never checked by staff doctor. Meals were bad, sandwiches, lots of pork, no fresh veggies.