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Norris Health and Rehabilitation Center
3382 ANDERSONVILLE HIGHWAY, Andersonville, TN 37705
Featured Review
4
|
September 19, 2024
A great group of caring staff. Hospital type food. The Physical Therapy department did a great job with me. I am much more able to do things I need in everyday life now. My thanks and five stars out of five for their help.
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About Norris Health and Rehabilitation Center in Andersonville, Tennessee
Norris Post-Acute and Rehabilitation Center is located in Andersonville, TN, and offers a variety of care types for its residents. These include short-term rehabilitation care, hospice care, respite care, and memory care. This indicates that the center is equipped to handle a range of needs, from those recovering from surgery or illness to individuals requiring end-of-life care or support with memory-related conditions. The center provides private rooms, ensuring that each resident has their own personal space.
The center boasts a number of community amenities that contribute to a comfortable and engaging environment. Residents can enjoy outdoor common areas, which are great for fresh air and relaxation, and shared common areas for socializing. Meals are provided, and there are organized activities and programs to keep residents active and engaged. Additionally, the center is pet-friendly, which is important for those who want to keep their furry companions by their side. Flexible visitation hours allow friends and family to visit residents according to convenience, and communal dining options promote social interaction during meals. Entertainment and social activities are also organized to ensure a vibrant community life.
In terms of services, Norris Post-Acute and Rehabilitation Center offers comprehensive support for its residents. Physical and occupational therapy services are available for those in need of rehabilitation, and nurses are on staff to assist with medical needs. Medication management services ensure that residents receive their prescribed medications correctly and on time. The presence of nutrition specialists on staff suggests that dietary needs and preferences are carefully considered. For those with diabetes, specialized care is available. Lastly, the center accepts insurance, which can be crucial for managing the financial aspects of care. Overall, the center seems to be a well-rounded facility with a focus on resident care and community engagement.
Medicare
Health
3.0
Overall
4.0
Quality
5.0
Staff
2.0
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Reviews of Norris Health and Rehabilitation Center in Andersonville, Tennessee
4.0
(13 reviews)
Facility
4.1
Staff
4.3
Food
4.1
Activities
4.3
Value
3.7
Rwo52
4
|
September 19, 2024
A great group of caring staff. Hospital type food. The Physical Therapy department did a great job with me. I am much more able to do things I need in everyday life now. My thanks and five stars out of five for their help.
Concerned family
1
|
March 4, 2024
My mom was not able to do anything for herself and was very sick when she came here about a year ago, this place was horrible. Some of the CNAs and nurses are great but overworked and other (especially night staff) are rude and uncaring. We stayed with my mother during the day until 10pm at night, and all day had to request her to be changed due to laying on wet sheets and request her medication. And do a lot of her care ourselves. Many times cleaning and changing her because no one would come when called. Without her family being there almost 24/7 she would have gotten bed sores and much worse. My father is now in this facility because we were told it was the only one local that had rehab. Again we are making sure someone is with him most of the time due to past experience. We have already complained regarding his level of care 2 times in 48 hours. He was left in his own feces for over 2 hours two times. We know this due to him telling us and his roommate. He called and his roommate called for help to get changed many times and no one came for over 2 hours. He is not allowed to be mobile so he is at their mercy unless we are there to monitor them. He now has skin issues due to laying in a dirty depends for hours. And at times they ignore our requests as well, especially the night shift. We are bringing him food because if he is asleep when the food comes, they remove the trays and then he doesn't get food until the next meal. Let me reinforce that the call buttons were pushed by him and his roommate and he was still left in that condition for hours. Unless you can be with your friend or family 24/7 I would not use this facility.
LUCY
1
|
September 6, 2023
Norris Health and Rehabilitation Center is extremely understaffed. When you walk in, there is such a horrible odor! Although the custodians did a very good job of cleaning my husband's room, there was no custodian to clean spills, toilets, etc. after the custodians shift was over. Many times I walked into the restroom, in my husband's room, to see feces on the toilet, (after the custodian left for the day). He had to share a toilet with 3 other people, one of which urinated on the floor beside the beds in the wee hours of the morning when no custodian was there to clean it up. My husband was mainly there for rehabilitation but was placed in a room with an elderly person who apparently had dementia. There is no rhyme or reason as to the placement of residents together in a room. Private rooms were not mentioned to us and I'm not sure if there is a difference in placement for private pay versus insurance pay or not. The food was very inadequate. The staff is overworked for the most part. One worker had to work for 16 hours straight which can lead to the worker becoming extremely tired, making mistakes such as inaccurate administering of medication. At least my husband was able to come home. I would never advise anyone to use this facility.
Elaine W.
5
|
November 24, 2022
After a long hospitalization, my husband was brought here for short term skilled nursing and rehab. Due to insurance, he was only there for 2 1/2 weeks. I was very pleased with the level of care he received. Starting with the nursing care, wound nurse care, CNA’s, OT, PT, Doctor, Social WorkerBusiness Office and even the receptionist and activities director. If my husband needed assistance again, I would have him return to this facility. His room was nice. Thank you to all the staff who assisted us during his stay.
Elizabeth Neloms
5
|
April 21, 2022
I was so worried when I came here. But, everyone here was so good to me during my stay, and they feel like family now. Thank you to everyone for making me feel safe!!!
Provider Response
Patricia Kinser
5
|
April 21, 2022
The staff here was very hospitable and kind to me during my stay. The rooms were clean, and I felt very welcomed from the minute I arrived.
Provider Response
PaulCavanaugh
5
|
April 19, 2022
The therapy cohort at Norris is stellar! Adel and his team were impressive in the two weeks that I was staying at the facility, receiving my rehabilitation care. Dr. G was very attentive, and intricately followed up with all of my concerns. I am very glad that I came here, and this will always be my first choice of facility for personalized care.
Provider Response
mljjwj
5
|
November 9, 2019
Excellent staff with passion toward humans, they take great care of my brother and they make sure my father see the service they provide. They both love this place
Provider Response
Maranda West
5
|
June 3, 2019
Very good facility! Caring and compassionate staffing! Highly recommend!
Provider Response
Amanda T
5
|
May 12, 2019
Norris is a great establishment and your loved ones will be in good hands at this facility. Not only is the therapy department extremely helpful and professional, but the administration always meets the needs of the patients as well as their families. The rooms are semi-private with private or shared restroom. The activities department is phenomenal and always has events going on for the residents. They also have a nice gazebo to enjoy whole bird watching or enjoying a nice lunch with family.
Provider Response
Sharon. Washem
5
|
March 11, 2019
Facility has excellent staff the girls are rite there when call light goes off. Food is wonderful good variety. A lot of different activities everyday.
Provider Response
db48
1
|
May 1, 2018
I spent 6 mos. there. It was a battle just to get my room cleaned on a daily basis. It was poorly run. They never bought enough supplies (like incontinence briefs) for those who needed to wear them. They lost great CNAs and nurses, at an alarming rate. I would not suggest any one leaving a loved one in the care of these people. STAY AWAY FROM NORRIS HEALTH AND REHAB.
Nicole B.
5
|
July 30, 2012
I thought that this facility was the top one in the area. I got to know this facility because my dying grandfather stayed there. The one he was at before this one cause a killing disease. This facility helped him out all as possible; it was great what they did for him. They hired people to come in and take care of him since he was about to die. They do not usually take care of patients that are about to die. They made a change and did this for us. They also had other great things that they provide to the elderly, like a dining room. They let all of the folks eat around each other. It is their choice if they want to eat in their room or they can eat in the dining room. Other things they provide would be bingo, socials, church time. All of the things they do for their patients are stupendous.
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