Garden Spring Center

Upset on this facility

Easy to go in but hard to get out.... Feels like management only cares about money... My Dad has Medicare Plan A and B but management will argue that he has no insurance and they will not back down all because they want more money . I had to call Medicare to ask if he had Medicare which he does but the facility says he has no insurance. They are trying to get a Medicaid grant which they will not get because my Dad makes over the income guideline. We want to bring him home but the facility wont release him home to us. Also, the place has all their patient screaming and sleeping in the hall ways as you go pass and we had to ask numerous of times for a nebulizer treatment. There is no Doctor on site only nurses. This place should be closed down . Were still in the process of trying to get my Dad out and bring him home. The place smells and I even got a close call to Pneumonia just visiting my Dad with all the bacteria and sickness in that place.

Riseup

Mom was sent hear by temple,she has acute kidney failure.Never have they once sent her out to have her blood cleaned,they are trying to keep her sick.T here bottom line is,money first above all else.The directors who run the place are very rude,everything out there mouth is so negative.These people have no compassion what so ever.

Awakened

Awful place but a few wonderful staff members. We admitted our loved one on a Friday night and we were horrified. the place smelled awful and our loved one was placed in room with someone that defecated anytime and would throw the feces. As soon as we put his cup on the bed tray an army of nats gravitated toward the straw. We hated to leave him there and immediately transferred him to another facility that Monday. When we arrived there was no welcoming and the staff did not know details regarding our loved ones admission. They were not compassionate and were so technical that they lacked Customer Service skills and did not have appropriate accountability to the family or to the residents. Not to mention the fact, that the conditions of the residents was so sad that we left feeling oppressed and awakened to the fact that placing a loved one in a nursing home permanently was not an option and that we did not ever desire to be placed in one in the future.

Daughter-Family Member

Not at all impressed with the care. As a family member, I was ignored & needed to make repeated calls in between visits to monitor care. I did this because when I was there, residents were isolated in the rooms with no activities & very limited (if any) rehab. There was always an excuse for why rehab was not being rendered. Food was not healthy & no effort was made to assist a resident if he was not able to feed himself. If food was not eaten be the time the tray was to be collected, it was taken away. In addition, I can not get a phone call returned to address the finances related to the stay. I would not recommend this facility.

Beyondblessed12

VERY HORRIBLE PLACE!!!! I went to this place for rehab and i will say that i would not send my dying dog to this place. The staff is FAKE FRIENDLY and they do not tend to your needs in a timely fashion. Call bells are not anwsered and i have seen staff walk pass lights and not even acknowledge the patient or see what the needs are. The dr does not communicate with patients and only spends about 5 minutes talking to patients. The only patient's that are cared for are the ones who families are involved. Beware!!!! The profanity that comes from the staff walking thru the hallways are ridiculous smh

LocoLoboXIII

I am certain that a lot of people would expect to hear horror stories from the care received while in any care facility. Might I first start off, by saying that when I arrived at Garden Spring center, I was just recently declared dead. Again. The previous facility I was in went through this with me on more than one occasion, in the same stay. Please note.. I have a nasty attitude towards authority, and anyone who thinks they know me, better than I do. Of course, when unable to fend for oneself, this becomes exactly the environment I found myself in. From day one, the focus was on recovery. Yes, some of the instructions I was given seemed beyond my capabilities, and I gave them a hassle trying new things for the first time. After all, my confidence was at an all time low... I could not speak correctly, nor could I properly put pen to paper to express my needs. They helped me not only recover, make new friends, and learn how to aid myself in a bad situation (should it arise again), they also watched me WALK out of the facility. They provided me with aftercare specialists, and made sure I had medication enough for the transition to my primary doctor. While in the facility, I noticed each staff member working as hard as they could to get things done. While conversation was not always available, it was because the staff were busy working. All I can say, is I went in dead, and walked out...... without so much as a personal hassle inside. When I call back, I get friendly responses, and many staff remember me, even if I forgot some of them, either due to being near dead, or just a time lapse in my brain. Their conflict resolution is above average in my opinion, as I had many an issue (see above authority issues). They are willing to talk, and negotiate with the needs of the residents, rather than saying it is their way or no way. I can't say how much it means to me, that I went in a lost cause, and now I have life, and the ability to be confident, if I should find myself in a position to be cared for again, that this facility has the means, and the attitude, to send me happy and healthy back to the world I came in from.