My husband was admitted, under hospice care, on July 24th. He died July 30th. I WOULDN'T TAKE A DOG HERE!!
Staff I met seemed to care ... but they appeared to be woefully under-staffed. The facility is in such a run-down condition ... not like it used to be. Due to Covid restrictions, I was not allowed to visit him the first 2 days - - they were "revising the visitor policy". Had to wait until Monday to see if and when I could visit him.
When I went in on Monday, (outside temps were running in triple-digits), there was NO AIR CONDITIONING in his room! I was told there was AC in the hall, and the door was left open. Never received an answer as to why no AC. I asked for a fan - - they didn't have one! I had to go buy one and bring it back.
Covid visitation restrictions: Residents could have only window visits. However - Hospice patients could have 1 visit per day, 1 hour per visit. And if actively passing, you could be there as much as needed.
Fast-forward to July 30th. Received call from facility nurse: my husband had had such a dramatic overnight change, and she didn't believe he'd last until the week-end.
I was with him for 6 hours (and his sister came for a couple hours also from out of town). Hospice nurse said probably wouldn't pass until Monday. We left at about 3:00, to go get a some lunch. I'd said I'd be back - no comments came back to me. I returned at about 5 pm. They would NOT let me back in! Even though my husband was actively passing, it didn't matter to them. Staff was very rude, very cold to my request to be with my husband. As I was finally walking back to my car, I was told in a very snippy, sing-song voice "Have a nice day!"
He passed at 7:25pm - - ALONE!! I wasn't notified until 8:28pm - by the hospice nurse.
A friend came with me back to the nursing home. We entered wearing masks; our temps were taken, and that was it. No other protocols were followed - - no health questions - - did not have to gown up or put gloves on - - went unescorted to his room.
(There's more that happened, but this review would REALLY become a book!)
Repeated requests to speak to the administrator, Megan, were ignored.
Until today, not a call, no contact has been made. This place is so poorly run. The left hand doesn't know what the right hand is doing. There's no communication evident with the staff. They DON'T KNOW what the proper protocol is. And management has NO HEART! That place is just being treated like a cash cow!!