This facility has worked through a number of growing pains since its opening. The staff are generally very nice and the facility is essentially new. From the time my extended family moved into the facility the food has been a concern. After a number of visits (witnessing meal time) the food is extremely poor quality. Most residents have voiced concerns regarding the food and during my most recent visit the meat portion of plate was not easily identifiable. On at least one occasion, a resident was asked to leave the dining room after having complained about the quality of food. I have heard other relatives of guests are evaluating a more formal complaint to the state/local authorities regarding the food quality. The residents generally don't have a great deal of excitement onsite, however for most meal time is typically the highlight of the day making this issue more important. After 6 months it does not appear as though management is making improvements.
Provider Response
We're sorry to hear you’ve had a poor experience with our dining. We do appreciate your feedback and would encourage you to contact the on-site Executive Director with your concerns. We are always striving to improve and welcome your input. We take great pride in providing a quality experience in our communities from the apartments, activities, health care services, as well as dining. If you don’t feel you are getting satisfaction of your issues you can contact me directly.
