Promenade at Chestnut Ridge

I went to Promenade at Chestnut Ridge. My sister went there about a month ago or so. I visited first and told her about it and how much I liked it. And so she's there now. I liked how spacious it was. I liked the outside of the grounds. I liked how they were doing some activities. I liked the rooms, I only saw the bedrooms that one person used with the bathroom, but I liked a lot of stuff about the place. I saw them doing bingo. There wasn't a whole lot going on because of the COVID. I know they have activities, but not a whole lot as they had before the COVID. They had a library. They had a game room. They have a movie room where they watch movies. I felt my sister would fare better in that place. I just liked the openness of it all. I thought they were reasonably priced. I only met the person running it, her name was Nancy and she was very cordial, very informative and gave us a lot of information to go home with just to look at.

Dont put your parent here. Management unresponsive to requests. 1.5 activity directors for 145 residents. Poorly trained staff who bark orders and dont know how to deal with elderly. Dad fell and no one realized it, they were content to let him sleep. Only 45 residents left after the Covid debacle here. The kept dad in solitary confinement for over eight weeks in his 10 X 12 cell, staff would run in with meals and run out. He couldn't even go and walk the hallways. Didn't tell families that they had 12 deaths at facility. What was a decent facility has lost all credibility and should be closed.

This has to be the most unusual review I have ever written. I’m reviewing an assisted living facility for a place that my mom chose NOT to go to. This is different, right? What can I say? I felt compelled! Trying to determine where to place an elderly family member who can no longer live on their own can be numbing. You don’t know if you’re asking the right questions, if the facility will have the amenities your loved one needs. You worry about money, about the staff and whether they are good at their jobs and will truly take time to help. You worry about medical assistance should it be needed. Welcome to The Promenade at Chestnut Ridge! You walk into the most exquisite lobby - bright, clean and elegant…yet warm and cozy. You are greeted by an incredibly kind and welcoming staff who go out of their way to answer any and all questions. The Promenade offers: three prepared meals every day; medical assistance on site; a calendar filled with activities of every type - literally something for everybody! The major thing that pulled Mom away from Promenade was her need for privacy. Promenade is one of the few places that offers a Medicaid possibility when a resident’s money runs down. A very attractive option for those of us without major monthly funding. Unfortunately, the downside is that Medicaid requires two tenants to share an apartment - making the unit a crammed situation at best. Mom chose independent living with her own kitchenette, living room, bedroom and bathroom. If however, space sharing is not an issue for your loved one, seriously consider The Promenade at Chestnut Ridge! So much to offer. So many kind people. A “must see” when the people who took care of us need help taking care of themselves. Don’t they deserve the best? Good luck to all!

My dad is currently at the Promenade at Chestnut Ridge. It's a very nice place, but there have been some issues. My father had a roommate problem that wasn't very fun for him. I'm not thrilled about the nursing staff, but they're doing their job and dispense his medications efficiently now. My father likes the place but he doesn't always like their attitude towards it. They treat you like you're not alert; like, if you ask a question, they just turn away. The marketing woman was wonderful and very nice. There are a lot of nice people, but sometimes when they serve the food, some of them take it away too quickly from the patients and they're unhappy about that because they're rushing you. I think it's a very nice place with very nice activities and looks very inviting. The doctors come once a week, and you're supposed to have access to them, but that's not really how it is. It's not what I thought it would be, and it's definitely not how it was represented initially, but it's still good and probably still better than others. The general cleanliness is good. People seem to like it there, and it's pleasant. They have a nice backyard and nice ambiance.

Everything at Chestnut Ridge was nice. The staff was very nice and helped me as much as they could. The location was very convenient, but I didn’t choose it as they don’t accept Medicaid.

I liked the Promenade at Chestnut Ridge; it was very nice. I appreciated the staff who were very welcoming. The rooms felt homelike, which was very important in order for my grandmother to feel comfortable in this setting.

Chestnut Ridge is the number 1 place for me. We went there for a visit, and their rooms were very nice and clean. I like that the rooms were all situated on one floor. The whole place was clean.

The Promenade was OK. I’m going to bring my mother next week to look at it. The staff was terrific and friendly, and the rooms were small and clean.