The Plaza at Clover Lake

The Plaza at Clover Lake is beautiful and really nice. They come across as assisted living, but it's really not -- just very minimal. It's a great place if you're for the most part independent. My father needs more care than they're willing to give, so it won't work for him, unfortunately. It's a beautiful facility, but it just did not portray its truth in what it will cover. It's a wonderful place, but it's almost like independent living. The rooms were nice; it's a beautiful place, and we fell in love with it. They have individual rooms and those with a roommate. They're nice-sized and clean.

My experience so far with The Plaza at Clover Lake has not been good. As far as looking visually, the place is beautiful. The location is fabulous. It's very big and large indeed. If my father-in-law doesn't like the facility where he will be residing soon we will try again here. The staff who assisted me was not accommodating. They were saying they will try to accommodate me but I didn't feel that they were accommodating enough. It lead me to feel that everything was going to be a problem if he goes here. In fact, it's my sister-in-law who was doing most of the speaking with them and when I went and asked them questions I was told that they only speak to one person in a family and I was asking questions that she already asked but she was not there and I need to know. It was just not nice for me. They did not let me see the dining room because I did not have an appointment. I think they have quite a few social activities with big list of things.

I was very confused on the main appointment with the tour. Initially, the person who worked at the facility and took us on the tour was concerned about my mother's Dementia and what age she was at and so on. After a while, I said to them that I don't think this would be a facility that could meet my mother's needs. After that, they kept trying to assure me that they could, but because of their initial concerns, I had to say no. It just wouldn't work. Without even meeting her or evaluating her, I guess they were trying to say upfront that she would have to be able to tend for herself. Even in terms of getting the medication, it wasn't given to them in their room, and the residents would have to line up in a certain place. It seems they had more like a senior citizen's hotel than an assisted living. I would not recommend it at all, and the reason being is it could be a place that may not be able to run the gamut of meeting every need. But the thing that bothered me is that initially they seem almost overly concerned that my mom could not do certain things by herself. Then they did an about face and called me back. They acted like I misunderstood them which I'm sure I didn't. They tried to come back and re-convince me that they would be a facility that could handle my mom's needs after they literally were almost talking us out of it. I think is a dangerous thing. Had I believed that they could handle her needs, I'm sure that I would have to move her out. If they had stated even initially and stuck to it that they are not equipped to handle Dementia patients, then I would have respected that, but the fact that they did an about face to get somebody's business upsets me.

I recently visited Plaza at Clover Lake. The staff that I met looked pretty good. The highlight of this facility was there were a lot of nice wooden areas with a lot of trees. The facility looked pretty inviting.