Question 1

What places are near Oak Pointe of Neosho or within walking distance for assisted living residents to enjoy?

Accepted Answer

Neosho is located off Hwy 71 between Joplin and Northwest Arkansas. It is also known as the Flower Box City. We love to visit the beautiful parks and springs all around town. 
We are located not far from the High school, which attracts many students who come to sing or do activities with us. We are also not far from the downtown square, which has coffee shops, a bakery, and even some shopping. Our local YMCA is not far at all; it is next to Crowder College, where many students come to volunteer as well.

Question 2

What safety features or security measures does Oak Pointe of Neosho offer to assisted living residents?

Accepted Answer

Oak Pointe of Neosho is designed to the latest in fire safety standards and life safety codes with a fully integrated alarm system that includes smoke detectors in all resident apartments and throughout the community and a remote connection to a central dispatching system. Our community has a fully operational sprinkler system, ensuring even greater safety for residents. Residents are provided with an emergency call system monitored in a central location and alerts staff when a resident needs assistance. All entry and exit doors are alarmed and provide a greater measure of security. Our front entrance is locked at 7:00 p.m. nightly and requires a code and staff assistance to enter the community after hours. Oak Pointe is also monitored 24/7 via a security camera to ensure the safest possible setting for our residents and guests.

Question 3

How does Oak Pointe of Neosho keep residents' families informed about their loved ones' health?

Accepted Answer

We start fostering strong communication and information exchange with residents and their families from pre-admission. Our team takes the time to understand each resident’s unique needs and preferences, ensuring a person-centered, individualized care plan incorporating input from residents and their families. This plan is regularly reviewed and updated as residents’ needs or preferences change. We encourage families to ask questions and engage with our leadership team caregivers whenever possible to promote effective information sharing. Family members are also invited to our Family Council meetings, where they can connect with community leaders and share experiences with one another. Our full-time activities director also shares photos with families, showcasing residents participating in our social and recreational programs.

Question 4

What programs or activities does Oak Pointe of Neosho offer to keep residents engaged? How does the staff engage residents' long-term memories?

Accepted Answer

Our Memory Care Neighborhood is thoughtfully designed to engage residents and foster interaction with caregivers. It features dedicated "activity" stations that cater to residents who may wander or exhibit repetitive behaviors. The neighborhood includes an activities table with puzzles, memory games, adult coloring materials, and painting supplies, available to residents 24/7. The open layout encourages walking and includes stations for sorting, folding sensory stimulation, and tactile engagement. Reminiscing activities often focus on specific themes, inviting residents to share their past experiences and stimulate long-term memory.

Question 5

Describe the neighborhood around Oak Pointe of Neosho. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Accepted Answer

Oak Pointe of Neosho is in a residential area in a small rural community of approximately 10,000. Neosho offers the best of small-town, rural living with close and convenient access to larger metropolitan areas such as Joplin
and Springfield via I-44.

Question 6

Is Oak Pointe of Neosho affiliated with a hospital if more care is needed?

Accepted Answer

Oak Pointe of Neosho is not directly affiliated with a hospital system. However, we are located approximately 2 miles from Neosho Freeman hospital and approximately 20 miles from Mercy Joplin hospital and Freeman Joplin Hospital.

Question 7

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Accepted Answer

Oak Pointe of Neosho’s Director of Nursing oversees the assessment of each resident, supported by our trained caregivers. This includes monthly reviews, regular updates to individual service plans, and ongoing communication with team members and families. During the admission assessment, we establish a baseline cognitive level for each resident in the Memory Care Neighborhood. Residents are formally re-assessed upon admission, with individual plans created and updated every six months or as needed when changes are observed, ensuring that resident needs are consistently met.

Question 8

What ongoing training does the staff receive in dementia care?

Accepted Answer

Oak Pointe of Neosho ensures our caregivers receive ongoing education and training. Upon becoming a team member, each staff member is provided with an extensive orientation process that includes state-required training and additional training required by our community. Both new hire training and our ongoing continuing education programs include Dementia, Fire Safety and Emergency Preparedness, Resident Safety, Confidentiality and Safeguarding of resident information, Safe Medication Administration Techniques, and Customer Service. Training is provided for staff through in-person in-services and online continuing education.

Question 9

Describe the overall population of assisted living residents at Oak Pointe of Neosho. What is their average age? What are their favorite things to do?

Accepted Answer

We have a wonderful mix of people and personalities. Many veterans, local business owners, politicians, farmers, health care, electricians, retail and many that were involved or volunteered in the community. Our residents bond quickly, and we become each other’s extended family. We also enjoy exercising, making crafts, attending Bible study, singing, and playing various instruments. In the spring and summer, you can find us in our lovely courtyard planting flowers and tomatoes, soaking up the sunshine, and enjoying the outdoors. Our resident range in age from 65 to 105.

Question 10

What transportation services does Oak Pointe of Neosho offer to assisted living residents?

Accepted Answer

Oak Pointe of Neosho provides complimentary transportation via our wheelchair lift van to and from medical appointments. We also use our van to take residents on outings to local attractions, shopping, restaurants and entertainment venues.

Question 11

What programs or activities does Oak Pointe of Neosho offer to enrich residents' well-being?

Accepted Answer

We provide a wide range of life-enriching activities that change daily. Our calendar features various exercises, including aerobics, chair yoga, lively stretching, music sessions, and even cardio drumming. Additionally, we host fun outings, entertaining performances, and brain-boosting games.

Question 12

If Oak Pointe of Neosho accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Accepted Answer

Oak Pointe of Neosho is a pet-friendly community and we understand that our residents’ pets are family. Dogs and cats are welcome; however, must remain inside the resident’s personal apartment. All pets must be leashed when outside the resident’s apartment, in common areas, or outside on the grounds. Pets are not allowed in the dining rooms at any time.

Question 13

How many staffers are on duty in the daytime and overnight?

Accepted Answer

Oak Pointe of Neosho provides staff for our Memory Care Neighborhood 24-hours a day. The staffing depends on the number of residents who make their home there. The state of Missouri requires a minimum of staff required for a Memory Care Neighborhood. We make sure we meet or exceed that number.

Question 14

What ongoing senior care training does the staff receive?

Accepted Answer

Oak Pointe of Neosho ensures our caregivers receive ongoing education and training. Upon becoming a member of our team, each staff member is provided with an extensive orientation process that includes both State-required training and additional training needed by our community. Both new hire training and our ongoing continuing education programs include dementia, Fire Safety and Emergency Preparedness, Resident Safety, Confidentiality and Safeguarding of resident information, Safe Medication Administration Techniques and Customer Service. Training for staff is provided through in-person, in-services and on- line continuing education.

Question 15

What safety features or security measures does Oak Pointe of Neosho provide to protect residents who wander?

Accepted Answer

Resident safety and security are a top priority for us. Safety measures include sign-in and sign-out logs for residents and visitors at our front concierge station. All entry and exit doors are alarmed and linked to staff pagers. Video security cameras are placed throughout the community and monitored for activity. The front doors are locked from 7:00 p.m.-7:00 a.m. daily. All other doors always remain locked from the outside and require a code or staff member to gain entrance. Residents with a known history of wandering are referred to the care of our Memory Care neighborhood.

Question 16

What techniques does Oak Pointe of Neosho use to support memory care residents during mealtimes?

Accepted Answer

At Oak Pointe of Neosho, we prioritize choice and variety in meals for each Memory Care resident. Collaborating with families, we identify individual food preferences to ensure residents enjoy nutritious, well-balanced meals that suit their tastes. Caregivers take meal orders, and residents gather in a family-style dining area to share their meals. They may also join residents during meals, providing a modeling opportunity that encourages eating. As residents progress through different stages of dementia, caregivers may suggest specific food types, such as finger foods or appealing sweet items. Additionally, our neighborhood Bistro offers daily drinks and snacks to encourage residents to eat.

Question 17

What makes the chef or dining program at Oak Pointe of Neosho exceptional? What kind of menu can assisted living residents expect?

Accepted Answer

We aim to provide meals that feel familiar and personalized for our residents. Our chef is happy to include residents' favorite recipes in our menu, which is regularly updated to ensure each dish is flavorful and vibrant. Meals are served restaurant-style in our beautiful dining room, and we also offer a private dining room for parties and family gatherings. Each meal is prepared to order, featuring a special menu along with an à la carte option. Plus, breakfast is available upon request at any mealtime!

Question 18

What is the care staff-to-resident ratio at Oak Pointe of Neosho during daytime and nighttime hours?

Accepted Answer

Oak Pointe of Neosho ensures that our caregiver-to-resident ratio meets or exceeds the State of Missouri requirements. Our goal is to ensure that each resident receives the care and supportive services they need to maximize their independence while living in our community.

Question 19

How does Oak Pointe of Neosho keep residents' families informed about their loved ones?

Accepted Answer

Oak Pointe of Neosho begins building an excellent communication and information exchange with residents and their families, starting with each resident’s pre-admission process. Our team learns about each resident's needs and preferences to ensure a person-centered, individualized plan using resident and family input. The plan is reviewed regularly, and as a resident’s needs or preferences change, we update it to reflect those changes. We encourage families to visit the community often, ask questions, and visit with our leadership team and staff whenever possible to ensure we are meeting the needs of our residents and family members We encourage family members to come and participate with their loved ones in any activities they choose. We also share photos with our friends and families engaging in social and recreational activities through our Facebook page!

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