Cordia at Grand Traverse Commons

Caring Daughter

We chose Cordia at Grand Traverse Commons for my father, because it's a very comfortable facility. It's upscale and he has the means to pay for that, so it was just a nicer facility with more space and great food service. The staff is very caring. Everyone there is lovely, concerned, very welcoming, and open to him as a new resident. They have a newsletter that they put out each weekend, and then they check in with him personally to invite him to different activities and see if he'd like to attend that day. The food there is delicious. It's served menu style. So, there are typically 5 or 6 different entree options to choose from and there are starters and appetizers. There's soup and salad every day. There's lots to choose from.

Sue Malone

My parents were one of the first residents to live at Cordia. The rooms are very small, so we combined two units, as they were still in the construction phase. When they first moved in, it was great, and they were very happy for about 2 years. There was lots of things for them to do, the food was fabulous, and the staff were very helpful. But as my father’s dementia progressed, after my Mother passed away at the 2 year mark, we had to hire in additional help. We expected this, but it was a struggle to organize the nursing care with our own hired in help, which was only partly the fault of our own hired in help, Cordia was not set up to organize well with outside help. Once my father’s dementia progressed, I felt Cordia didn’t pay attention to him like they used to. His room was not cleaned well, (they were always short staffed in the cleaning department) the carpet had awful stains they would not clean in a timely manner (it should have been replaced) even after many polite complaints. And while the nurses were caring, I didn’t feel like he was a priority anymore overall. This is a very expensive place to live. It is NOT a place for people who are not very independent, or who may be declining. As one ages at Cordia and needs more help, they will absolutely have to move somewhere else or get hired in help which is very expensive as well. At the end, my father had an episode which made it unable for him to be there, and we had to move him quickly. The owner made us pay 3 months additional rent after we gave notice. This was written in the contract we signed, and she had every right to do so, but from a humanitarian and moral view, I felt she was wrong to do so. To add insult to injury, the owner charged us the meals for the entire after my father moved out, when no one was there to eat them. (She told us we could stop by and eat them ourselves anytime. I was insulted at this suggestion, and frankly expected more as we had been very good tenets, been there for over 4 years, and had plugged their business many times in the beginning to help Cordia get off the ground.) Cordia is the most expensive assisted care living facility I know of in the area, and I expected more. So if you want to live at Cordia; Number one: Don’t consider it the last place you will live, you must have a back up plan for what comes next. Number two: Negotiate out of the contract the ‘three months’ of rent’ owed once you give notice, in case something happens that makes you incapable of giving that much notice, as was the case for us. Number 3: Make sure you visit your loved one often, as I would advise in any situation like this kind. You should be getting the best of the best, especially for the very large expense. Many nice people live there, and they have many wonderful employees, but it should be called ‘light assisted living’. My father moved out the end of 2019, and I decided to let all of this go, but recently a friend had a similar experience with their parent, and that is the motivation for me to write this review.

Laurie

Cordia at Grand Traverse was nice, but I'm not sure if they would have accepted my husband, because he already has dementia. I only talked to two people, and they were fine. We were able to look at one resident's room and It was nice. They have tablecloth dining as well as regular dining, they had a bar area where people can go for happy hour, and they have an exercise room. It's an old state hospital that they turned into assisted living. They did a great job, anybody can come up the street and shop, and there's an Italian restaurant as well. They're trying to do more with it than just assisted living. I would be more than happy to put a love one in there.

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