Canterbury House Alexandria, LA

I recently placed my mother at Canterbury House. We chose this facility because it is locally owned and operated. After touring other facilities in the area this facility was the most willing to accommodate my mothers everyday needs. I was given one flat fee that included everything. They even provided my mother transportation to doctor visits at no additional cost, which was a huge help to my family. I loved the family oriented atmosphere and the staff was very welcoming and made my mother feel right at home. We are allowed to have meals with my mother anytime. The meals are prepared by a chef and are very tasteful.

My aunt is a resident and pays for the highest level of care. The food is abominable; her room is unkempt; staff is surly. We are looking to move her.

I was disappointed. It was supposed to have recently been redone but the the apartments I was shown had not been, and it was more for independent living rather than for assisted living. They told me that once we would get mom and dad in there, then they will put up the rails that was required for disabled people. They only had one or two apartments that had a walk in shower. It had an odd smell to me. The dining room was small. The people were very nice it's just the facility itself. It's not the best location in town and that was a big issue with my mom and dad. It has three levels to it which is okay. It has an elevator, whereas the other facility I've visited is all one level so it's a lot easier to maneuver over there than it is for Canterbury House. It has an odd layout more like a hotel but the apartments were spacious. They just needed to do a little more upgrading. They showed me a room, there were no handicap rails anywhere in it. In the kitchen, part of the tile that they had on the floor I was told was new but was peeling, the carpets had stains in it. It was not the best at all. I did not feel comfortable.

My Mother was at Canterbury House for many years. The Exective Director is absoltely wonderful and the staff is very caring. They realy care about the residents.