Veranda Senior Living at Paramount

My mother was in Veranda at Paramount assisted living for three years. Our overall experience was good. The downfall was COVID and the aftermath of COVID because of short of staff and we found that to be in all the other places that we visited (short of staff, people are not wanting to work). Overall, it was a good experience. They had fairly caring, loving workers. When she was in her last days, they had the most wonderful, caring, loving caregivers that cared about her. It's very beautiful, very clean, and fairly organized. We never had any problems financially or in that department. It was a good experience, especially the first two years, even during COVID. They kept them on lockdown, but that was OK. They kept them safe. Probably the last six months have been troubling only because COVID has affected them. I tried the food twice. When we first got there, the food was good and then they lost their cook and that was my mother's complaint and everybody's complaint. If I have a complaint, it's that the food is not good. They could use some help with the food. They said that it was nutritionally balanced, but it didn't always look nutritionally balanced. They were jampacked with activities. The activity director is a young man that truly adores the old people. He loves them. He keeps their mind active with word games, and he will give them a situation and then they have to figure out a way to get out of this situation, which truly keeps their mind going. They have game times, bingo, card games, and flower arrangement. They took them out to the grocery stores on a fairly regular basis once a week and the banks, until COVID hit, and that of course stopped. They're kind of picking that up now, doing that again, taking them out. Every month, there's a party of some sort. They have an Instagram account, and I wish I had known that earlier because my mother is all over Instagram, and she had a wonderful time. They had activities all the time. It's very festive. The activity director would decorate the place. It's a very beautiful place, and they kept the seniors going all the time with activities. They never ran out of things to do. My mother played the piano, too, so she would put on concerts. They brought in musicians and kids from different schools. They had some staff that if I could have, I would have thrown them out on their ear, very irresponsible young girls that just had no business working there. I requested a few times for those caregivers to stay away from my mom, especially this past weekend. They could do a little bit better with their hiring process of these kids because you shouldn't be there if you don't level people. They're grouchy sometimes, impatient and demanding.

Veranda Senior Living at Paramount was absolutely beautiful. It seemed like they had good activities and good food. The apartments were nice. The people that lived there were out and talking to each other, participating in activities, and seemed very happy with the place. It's beautifully decorated. The staff seems to take a lot of pride in keeping everybody happy, so it's a really nice place. If I had to choose any of them that we saw, it would be my first choice.

We went on an in-person tour at Veranda Senior Living at Paramount. It was a really nice facility. We liked it and my mom liked it, but I really don't know why she backed out. She just couldn't give up her home. I thought the staff members were exceptional.

My husband is living in Veranda Senior Living at Paramount, and I'm trying to be there as well. He's been thriving and doing really well (as well as can be expected). He has a little apartment. It's extremely clean, it's very quiet, and the people that care for the patients are nice and knowledgeable. It's just a pleasant place to be, and when you walk in the door you know you're in a good place. They provide meals.

There is nothing more reassuring than knowing my loved one is in such great care. I visit at various times and the entire place is always clean, smells nice (which can be a challenge given the enviornment) and the care staff are always on the go. The food is also phenomenal. I can tell that everybody truly cares about the residents. I would highly recommend to anybody looking for a new home for their loved one.