Offers Memory Care
December 18, 2020
Provider Response
Thank you for sharing your feedback. We recognize moving a loved one can be difficult, especially during current times. We appreciate the trust you place in us to care for your mother.
December 14, 2020
Provider Response
Thank you so much for taking the time to share your experience! Your trust in us to care for your dad is not taken lightly. Happy Holidays.
December 14, 2020
Provider Response
Thank you so much for the kind words. We appreciate your trust and wish you a safe and healthy holiday season.
December 11, 2020
Provider Response
Thank you so much for sharing your heartfelt experience and feedback. We appreciate the trust you place in us to care for your father and don't take that lightly. Thank you again.
October 03, 2020
Provider Response
Thank you Yvonne for visiting with us at The Hope Center. I hope your time here was as enjoyable as it was informative. Please let us know how we can continue to assist you. Kathy Rainwater-Roe, Executive Director
June 28, 2020
February 27, 2019
October 11, 2017
Provider Response
Linda - Thank you so very much for the kind words. The honor was truly ours. We had an opportunity to share in his life and yours. As sad as we all are, your father will always be in loving memories here. God Bless.
August 21, 2017
June 29, 2017
Provider Response
Thank you for trusting your loved one with Hope Center Memory Care. As part of the Phoenix Senior Living family, we take great pride in the trust our families place with us. We understand "When it comes to your loved one, everything matters and it certainly matters to us." We look forward to continuing to serve you and your mother with the care, compassion and excellence you have come to expect from Hope Center Memory Care.
May 29, 2017
Provider Response
Our commitment to quality care for our residents is our priority and we are sorry you feel disappointed. Please contact our Executive Director at the community to discuss any concerns. We value the voice of our customers and never take for granted the trust so many families place with us.
September 29, 2016
Provider Response
We sincerely appreciate your feedback. The concerns you identify would definitely impact one's experience. Some of them warrant research in order to validate, and some seem to be matters that could easily be remediated if they had been brought to our attention. In addition to your post, we hope and highly encourage that you have also taken the time to present these concerns to the Executive Director. We love our residents and have a lengthy list of recommendations from satisfied residents and families. We are very sorry that this was not the best fit for your family, but it was an honor to call your loved one our resident.
February 07, 2016
Provider Response
Thank you for your response. It is helpful for our team to analyze our resident and family member's opinions and thoughts about their individual experiences at Hope. We care deeply for our residents and consider it a privilege to be given the honor of caring for them. We realize that although we strive to deliver the utmost quality of life for each resident, they and their family members each have different perceptions, likes, dislikes, and preferences. Communication is key, and we encourage all residents and their family members to connect with the leadership team often, participate in care conferences, as well as participate in the fabulous parties, socials, and outings on the calendar at Hope. Additionally, care needs change frequently and residents are monitored routinely for changes in care needs so that appropriate changes can soon be discussed with the resident and his or her responsible party.
Appreciating the specialized care delivered by Hope Center Memory Care - a licensed Assisted Living Community begins with an understanding of Alzheimer’s disease and other dementias. Dementia is a general term for loss of memory and other mental abilities severe enough to interfere with daily life. It is caused by physical changes in the brain. Alzheimer’s disease is the most common type of dementia, accounting for approximately 70 percent of cases.
The design of the Hope Center Memory Care - a licensed Assisted Living Community provides for four separate “Villages”. Each self-contained Village provides accommodations for only 16 residents, creating a family atmosphere wherein each resident is accepted and respected as a member of the family. Within each Village, there is a kitchen, dining room and areas for activities. Creative activities are specifically designed to meet the needs and abilities of residents at various levels of memory loss and cognitive function.
We are specialized memory care. More than just a memory care unit but a specialized facility!
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