My mother was in this facility for less than one month. She was bedridden & they put her in a bed with no rails. She was very weak. After she was there for only a couple of weeks, we were notified that she “rolled out of bed & bumped her head.” My mom was too weak to move on her own - I know this because I took care of her for 3 months! She was not a taken to the ER just down the road to be checked nor given a CT scan! Awful bruise on her forehead! The staff was RUDE to say the least! Also there seemed to be an issue with not enough or adequately trained staff the times I was with my mom, when allowed to visit. My mother never talked again & was unconscious. Phone calls my brother made to speak with my mother were met with excuses that she was resting or she wasn’t able to talk. Then the one time when my brother DID talk to my mom, she was totally incoherent & couldn’t talk over the phone! Five days after her “fall” we received a call that my mom was showing “signs of the end of life!” One week later she passed away!! We are broken hearted & furious. Incompetent & downright RUDE & UNCARING is an understatement for the “care givers” /staff/aides. I was told by one in particular that I had been there too long & needed to leave when I sat there with the hospice nurse for 3 hours after my mom passed away. We waited that long for the funeral home to pick up her body! Comments were made by the funeral home attendant who transported my mom’s body & the hospice nurse as well. I hope that “caregiver” lost her job! My sweet mother was coherent when she was admitted there. She was like a vegetable after the supposed head injury. Had I known the outcome, she would NEVER have gone there. Neglectful & rude, disrespectful staff except for the hospice workers who saw my mom the short time she was there - they were a separate company & were wonderful. The chaplaincy staff of the hospice was wonderful as well. The other staff was horrible. Don’t leave your loved ones at this place!! My mother would still be with us now had she not gone there. I thought I was doing the right thing. Now my mom is gone forever & we won’t see her again until we depart this life!
Provider Response
We thank you for taking the time to submit your review, and we truly apologize for the inconvenience you experienced. We value our residents and we pride ourselves on providing quality resident care and service with integrity, so it's very concerning when we see a review such as this. We would like an opportunity to speak with you to learn more about your comments, and were hoping you could send us your contact information so that a member of our regional leadership team can contact you to discuss this further. We take our reputation very seriously, and we thank you for bringing this to our attention.
