Silvergate San Marcos

Staci Billie Daughter

I toured this facility today with my mom. Monica was amazing who toured us. I noticed that the residents were very happy and kind. Staff very friendly. I hope they can get my mom in. It felt magical and in my heart a great match. Thank you Monica for being so kind and loving.

Jeannine

My Mother has been here since June 2022. I saw a change in her within a few weeks. She is so happy and engaged with the staff and other residents. This facility really succeeds in having activities and social events for the residents. They even had miniature horses come visit. Thank you to all the wonderful staff!

Provider Response

Jean

I have only been here one month but I am truly impressed with all the residents and staff who do a great job. It is a very happy atmosphere.

Provider Response

Jill

Very friendly and caring staff who have worked there a long time. Very clean and open facility.

Provider Response

Gus

I just recently went on an outing to a winery with their residents and staff and it was a lovely afternoon. Well organized and their community is very clean and tastefully decorated. Staff is very personal, fun and warm!

Provider Response

Debi V.

We recently moved our 96 year old Mother into Silvergate San Marcos. Mom didn’t want to move, but she agreed to. While she was still at her home, she was saying that she was ready ‘to go’. After a week at Silvergate, she is saying she has a new lease on life and thinks she can make it to 100! I stayed with her at Silvergate to help get her settled and I am very impressed. Everyone that works there is very kind and compassionate, it feels like a family. The food is delicious and there are always activities to fill the day. Thanks to Silvergate for creating such a caring, nurturing environment. Debi V.

Provider Response

Patricia

Silvergate San Marcos was fabulous. It had beautiful rooms, the people were lovely, and it had great accommodations. If I had to go someplace, I'd go there in a heartbeat. The person who gave the tour was lovely, she was very informative, very sweet, and a very nice young lady. I haven't tried the food but the menus looked great. They told us what they do and the features that they have there. They have a wine tasting room which was fabulous. It's near a school and that was one of the downfalls because when you're sitting outside you can hear the noise from the school.

Provider Response

Deborah

The layout is very different at Silvergate San Marcos. It's more of a neighborhood type of layout, so there are no long hallways. There are general meeting rooms and the bedrooms kind of flank the main section. We really liked that setup because there's no wandering. There's no need for your loved one to wander the halls, wondering where they need to go. Everything is very close to their rooms. We liked that. The staff was very nice. We did not taste the food, but they were having lunch when we were there. Everyone seemed to be enjoying their meals. I did not see any activity going on because it was lunchtime. They have a very full activity calendar that the staff shared with us. I can see they do a lot of things like singing, religious bible chats, and all kinds of things.

Provider Response

Sandra

Silvergate San Marcos was a nice facility. I liked how they set up the residents in pods, but that means people don't interact too much. I just didn't feel as if there was as much outdoor space for them to interact with each other. I didn't really interact with the staff. I only talked to the sales manager, David. I think we really need to interact with more than just the sales manager, because as soon as you buy something, you don't see the sales guy anymore but all the other people. That's why I want to get to know the other staff first. I only saw a shared room, and my mom seemed a little reluctant about that -- the thought of having someone else moving into her room. There was some furniture already, but it was sort of beat up, which I can understand. It's just a typical room, and it didn't look like any effort had been made to make it homey for the other residents.

Provider Response

L Colemal

Our friends are very happy that they chose Silvergate San Marcos. They enjoy the gourmet meals, caring and friendly staff and the beautiful facilities. There are many activities to choose from daily. There are lots of meal choices and the holiday buffet table is a wonderful sight with decorations and food. They have a lovely apartment with a separate bedroom and living room with a beautiful garden patio. The staff is friendly and attentive and always helpful. It’s great to have peace of mind to know they are happy and well cared for!

Provider Response

Reviewer#RD0313f

I thought Silvergate San Marcos did a very professional job. It was definitely a facility that we would consider for my mom, if we get to that point. We looked at a 1-bedroom apartment which was spacious and actually had two baths. They have a library, a TV room, a dining room, a big reception area, and an exercise room. The residents seemed to be active and doing activities, so it was very nice.

Provider Response

dwc2020

The building's exterior has just been repainted and they replaced the awnings, they are continuing to make improvements to the inside of the building, the staff is very friendly and the community feels like a big family. Because of the correct social distancing precautions the residents have not been locked down and even have live entertainment. We always enjoy visiting.

Provider Response

Elder Witness

Silvergate Memory Care has provided an extremely caring environment for my aged mother who lives there with Advanced Dementia. Staff have closely monitored my mother's physical health and quickly notify me as they see changes or new services required for her health and comfort. We viewed seven other memory care facilities before choosing Silvergate as it best suited our family's need to see our loved one in an environment where she would be comfortable. Recently, she told visitors that she was happy that she "never had to go into a nursing home" so we know we made the right decision.

Provider Response

andich

Exceptional care, environment, food and activities especially during the pandemic.

Provider Response

quailpark

Silvergate is a wonderful place. Both my father and mother have been or are residents in San Marcos for the past 8 years. The important things (food, care and safety) are great. I guess the only unfavorable comment I’d make is that over the years, the staffing levels have declined causing phone calls and emails to not be returned quite as quickly as they were years ago. But they don’t hesitate to raise the rent every year... All in all, we know it is a business and they need to make a reasonable profit. If I had another parent to place, I would without hesitation consider Silvergate a great option.

Provider Response

Swanger family

Facilty is very clean.. always attentive to seniors living there. We worried about my mom moving into a facility but Silvergate is more like a home not a memory care facility..

Provider Response

Lesli C.

My mother was a resident at Silvergate for 7 years. We loved that she was there and was able to interact and makes friends in a wonderful environment. She loved the Exercise Classes, Bible Readings, and special events that were scheduled regularly. They have a beautiful center Courtyard so that residents can sit out in the shade and visit with friends and family. Their buffets for all the Holidays were delicious! Staff was always friendly and helpful! It's a beautiful place to live!!

Provider Response

willieg

I like the layout of the rooms around a central living area. it makes it easy to check on residents.

Provider Response

Norm.

I have a very good lady friend staying in Silvergate. During this Pandemic time, it is the safest place she can be. I'm so glad she is there. Her rooms and living quarters are lovely and a good fit for her. She has had to ask for half portions since the meals are so good she started to gain weight. A nice problem, eh? The team is doing its best to keep the folks happy and entertained during this awful time in our history. To sum it up, this is the very best place my lady friend can be!

Provider Response

Lucky Dog

The decision to move our beloved Mom in to an Assisted Living environment was not easy by any measure and moving her to the Memory Care when it was clear that she needed the extra care was not either. However, the wonderful and extraordinary staff and crew at Silvergate San Marcos made that decision easier for us and more importantly gave us all the reassurance that our lovely Mom would be taken care of, loved and watched over with tender, compassionate and professional care. Thank you Silvergate!!

Provider Response

Janet Hershey

My Dad is a current resident at Silvergate. The staff is very kind, knowledgeable, respectful and caring. They know the names of all the residents and greet them by name. The activities are wonderful as well. Lots of music, dancing, popcorn parties and crafts. There is an outdoor walking path that my Dad and i walk on with well manicured plants and a large gazebo that he likes to sit under. The food there is quite delicious as my dad loves food!! It truly is the best place around!

Provider Response

ecnavmightymouse

This is the home that allows you to sleep at night and continue with your normal life feeling at ease and relaxed that your parent are happy and being well cared for. My parents were in assisted and memory care. Finding Silvergate was as exciting as a parent feels when they have found the right school or program for their precious kids. I was now the parent and Silvergate makes me smile and proud to this day to say my parents enjoyed everyday till their last day with me. Because of the actitives and care, I was able to enjoy my time with my parents and Silvergate did the work to care for us with the excellent staff. Before choosing Silvergate I had visited over 20 facilities and Silvergate was #1

Gary

We chose Silvergate San Marcos for my mom and myself because several other people where we presently live have gone there and they said they like it a lot. The fellow who represented Silvergate, David Nelson, was very personable. He was the major contributing factor in our decision. The staff was very friendly and personable, so we had a positive experience. The food is very good. The rooms are basically studios that can be adjusted to fit our needs, so we have two studios that are connected by a door in the middle. It would be nice though to have a little more space.

Janet

My uncle moved into the memory care unit at Silvergate San Marcos. It’s set up in clusters so each bedroom opens right into the living and dining space, so there's not a whole lot of walking. They offer activities like singing, music, and road trips. They offer three meals a day and snacks. They do the laundry. The caregivers could be a little bit more personable and involved.

Bill

Silvergate San Marcos has really wonderful staff, and my visit was great. I like that the place is a little smaller and not too big. It's well-maintained and everyone was super friendly. The 1-bedroom that we were interested in was really great, and it was the biggest one we saw, which is wonderful. The person who showed us around was amazing. It was the best tour we've had. They have the standard activities, someone would come in to exercise, watch movies, there are beauty salon appointments, and they take the residents out shopping and so on. They provide three meals a day, and they have an anytime dining type of thing. So if you want to go with a traditional lunch or dinner they have a menu that you can order off any time of the day.

MD

We just moved mom into Silvergate San Marcos. It's a good place. It's small with 92 people instead of over 100, so that's nice. It's in a really nice location compared to some of the others. The other Silvergate was remote and far away from a lot of the activities, doctors' offices, and shopping. This place is smaller and it just seemed closer to what she was looking for. It's very family oriented, which means the people there kind of adopt each other. They take care of each other, they watch out for each other, and they play with each other. It's just a real close community. She is upstairs in a unit that is far from the elevator and there's only one elevator. She has to walk a long way to get to the elevator and at 92 that's a little tough, but she's doing it. She's on a list to move into a unit downstairs that's closer to everything. The staff is wonderful. The food is absolutely delicious, and even though it's plenty of food, there are only two choices. There's something going on all day every day. It's just a little expensive.

MB

We loved Silvergate San Marcos. It seemed like they were very caring. It was clean, and I liked the staff. It was a very good location and affordable.

Provider Response

Marvin

Silvergate San Marcos was OK, but we weren't that impressed with it. It was definitely not on the top of our list. It seemed like an older facility. They didn't really have the amenities that some of the others have and the location wasn't terrific. It didn't appeal to us.

Provider Response

Catherine P

Silvergate San Marcos was very nice and the staff was also nice. They had activities like parties. They had a theater, a library, a dining room, a laundry room, and an outdoor patio.

vera-s

Silvergate San Marcos was a beautiful place. The rooms were nicer than the other rooms we had seen. The low end of the price was within our range, but when we got in there, we learned that they had a lot of added expenses like in medication, and everything was an add on. The facility looked very nice, but it was out of our price range. It looked more like a hotel.

visitor454363

Everything was very good at Silvergate, and I was happy with it. However, it was too expensive. I met with the marketing person, and she was very nice. I thought they had a good range of activities. The location was convenient.

Connie628133

I like Silvergate San Marcos because they are like in a village system. The bedrooms open to a center living room rather than residents walking down the long narrow hallway, which I think would scare Alzheimer's people. This seems more like a home environment. They offer someone there 24 hours, and a nurse is always on duty at night, which is important to me. They are very caring. They organized a piano recital, and it was interesting to watch the nurses work with the patients to get them to agree to go watch it. They're very patient and very caring. My brother has not yet moved in, but we're on the list.

Robert248524

Silvergate Retirement was very nice. I had lunch with them, and I was happy with the whole operation. The rooms were like a little hotel room, but they were good enough. The food was good, and the people were nice. The one thing I did not like was the location. It was kind of hard to find.

Avis807027

Silvergate called me right after I sent the email asking for assistance. My mother is doing well, and she really likes it there. It was small, privately owned, and affordable. It wasn’t flashy, and it’s just 12 minutes from where I live.

no hospice for me

We found Silvergate in San Marcos. I like the way it is run and I like the fact that it is not like a national organization. There are only two or three facilities and the owner is hands-on. They have activities my mom wanted. It is better for independent living than some of the others even though it has the option where you do need more care. It is really good for my mom. As per my mom’s conversation, she said the food is not as good as her old place, but it is getting better. She thinks the people at Silvergate are much friendlier, too.

Susan216431

Silvergate Retirement is just not as nice as others. They had several dining areas that were just OK. There's nothing wrong with them, but they're just not as nice.

Tracy362535

Silvergate had wide, open spaces for people to wander, especially in memory care. The assisted living is separate from memory care, and that’s great. Everything was great. Their rooms were great and spacious. The memory care rooms were shared rooms, which is fine, with a divider at the middle that makes a huge difference. The head nurse of the caregivers really tried to partner up the roommates with someone on the same level of memory care needs. The assisted living facility has small kitchenettes so to speak, and balconies. They had a big laundry room and the services that you wanted.

BridgetteJXCAN

I have been to Silvergate and liked everything about it except the location. I thought the rooms were very nice, not as modern as some of the others, but very adequate. They didn't have a view. They just looked out on another building and that was disturbing to me. I don't want to live like that. There were very little grounds. There's an extremely small center courtyard, but you just come out the door and you're on the road. Beyond the building, it was just parking lots and other buildings. I liked everything else about it. The people working there seemed to be very caring and gave a really good impression.

Provider Response

DebbieUJIDK

We looked at Silvergate San Marcos. I’m looking for a smaller place for my mother, and Silvergate was perfect. We had a room and everything, so I brought her down, but she said, “That’s nice but I’m not moving.“ The staff was very nice. I think the marketing manager showed us around; it was very nice. The rooms are very nice. The living room area has a shower and a toilet, and a bedroom has a shower and a toilet. We like the one that has a little patio and my mom likes that because she wants to sit outside. It was very nice, and it was what we were looking for. They have bridge, they have discussion groups, and they are doing exercise with a group. I like the community because it is small, it is very clean, and everybody knows each other.

James114395550

Silvergate San Marcos was out toward the desert -- not all that far out but far enough. I have to give a low score for location. The rooms were adequate. The staff was very helpful, and the dining area was neat.

Darcy2

We visited Silvergate, and it looked fine. The rooms were fine, but it's a little older facility.

Provider Response

Caring67831750

Silvergate Retirement Residence seems fine. They were certainly very easy to work with. I like the layout that they have which is kind of individual. It makes it smaller and makes it quieter. I didn't choose them because I just didn't get a good feel for the care workers. They seemed nice, and I liked the cost. I think the cost is really nice. I can't tell why; there is just something about the staff that I didn't get a good enough feeling about. They are pretty good. They are just not quite right for me.

Provider Response

Dorothy25

I like Silvergate San Marcos very much. I have been going over there for quite a while with several people from my village. It is a very clean and very friendly community. Everybody there is very friendly. They make you feel welcome. They have all kinds of activities and we were even invited to attend some of them. Just recently, we went to their luau party and I had fun there. We were also invited to some of their trips. I've also tried eating there and food is good.

daughtermom

The administrative staff is cold, and does not take accountability for their mistakes. I have also found the administrator to be condescending. She needs to do her homework before if she feels she needs to tell a pharmaceutical executive what ADLs stand for! The people working with the residents all seem very nice, but that does not make up for the lack of compassion in the administration office....

Provider Response