Chandler Post Acute and Rehabilitation

My 86 yr old Mother was there recovering from a hip fracture. She was there for two weeks. She was never once seen by a fully licensed physician, but was seen twice by Physician's Assistants. Her repeated requests of pain in her foot were ignored, and she left the facility with a huge pressure sore on her foot that will require treatment at a wound center. She reported the facility was VERY understaffed at night and she was concerned more than once about the safety of the facility since she would be unable to rescue herself in an emergency. She reported long waits for pain medication and for being assisted to the bathroom. The wrong paperwork was turned in causing Medicare to cut her benefits off sooner than should have been. She then received an invoice from the Center for days she was not there. My mother reported that the majority of the staff were very nice and kind to her-- they were simply so understaffed they could not adequately care for her. Only one person working there was rude to her. The PT staff was good. Even though she should have stayed longer, she was relieved to leave. The lobby smells wonderful, but as soon as you walk around the corner to the patient hallways-- you can really smell the urine.

Not recommending this place to anyone. Nurses take 45 mins - 1 hour to get to you. It is very rare they come in 15 minutes. When you go ask for help, they give you nasty faces. So, be prepared to do almost everything for your family member. Just bring them to some other places.

Awful, awful, awful! This is where to go if you don't mind waiting 1-2 hours to use the bathroom or if pain meds due every 4 hours are given every 6-7. And on weekends it becomes a virtual prison. Given the lack of care we wre ready to bring my mom home and care for her ourselves, but since therapists, case workers and doctors don't work weekends there is no one to sign paperwork. Normally I would say who cares, but this also means no Rxt to take home, no help arranging for at home physical therapy, and it was hinted that it would cause a problem with Medicare. Again, I say who cares, we can work it out ourselves, but my overly polite mom was willing to let them have another chance. I hate that her health is in jeopardy because the facility is understaffed and the Dr. is unreachable outside of office hours.

My father was in this facility for 2 months. It was awful. I would have to wash him up, help him brush his teeth, wash his face. There were days that he wasn’t even offered his toothbrush to brush his teeth. They didn’t like giving him a fully fledged shower, they always wanted to give him a “bed bath” until I started insisting that he be bathed in the shower. Most of the time, I was changing his bed linens because if I didn’t, he would be sleeping on days old linens. He would push the call button and it would take forever for them to come to him. His medications were changed without notifying me. At one point, he had a catheter in and it was leaking. He was sitting in his wheel chair and there was a puddle under the chair. I immediately went down to the nursing station to alert them and the very first response from the charge nurse behind the desk was: “did you push the call button?” I couldn’t believe it. So, I went back to his room and pushed the call button. A while later a CNA came in and though she wasn’t assigned to take care of him, she did put a pile of wash cloths on the puddle to help to soak it up. When his regularly assigned CNA came in, I pointed the problem out to her. She said, “Oh, well, I guess I’d better call maintenance.” She then took my dad for his shower (after I insisted he be bathed in the shower) and I waited for maintenance to come to clean up the mess on the floor. They never did……I ended up cleaning it up, on my hands & knees myself. OSHA, where are you when we need you??? After I finished, I was sitting in his room waiting for him to come back from his shower. The charge nurse that was on duty happened to walk by and stopped and asked me if I was ok. I proceeded to tell her about all of this and her response to me was: “well, you know you can have home health care at home and he can be taken care of that way.” Among other things, the food was terrible.

My Mom was here after back surgery. I work down the road and would go to visit. They were never on top of the pain meds and always took at least 20mins to 50mins to respond to a light on. Most of the time I had to walk around to find help. I would listen to the people in the other rooms yelling about how know one responses to them when they need them. Everytime I would ask for help, they would have to go get some else. I appeared to me that it was not there job. The poor lady in another room was yelling for 10mins that she need to use to restroom. I ended up going to find her help. There was a lady standing 6ft from her door listening to her but that was not her to help her use the restroom. They left Mom in the back brace (she only wears when up right, and not for long periods of time) for 4 hrs. When she complained of pain they just kept saying the therapist would be in soon. Her back incesion got infected. My father started telling them he thought it looked infected on Sunday. I went in on Wed morning and started yelling to get something done about it. They said they would get the onsite Dr to come look at it. They should have done when my father was complaining. By 4pm Wed she was being transported to the hospital. She also had a bleeding ulcer and had been having issues for 2days. When dad questioned the staff about the black running stool, they said it was normal because they eat old people food. The Dr at the hospital couldn't believe they had ignored these things. This place is way under staffed, they are all too busy to help with anything, and I don't think they even know what they are suppose to be doing. We are now searching for a new place for my mother. The staff was nice, the place looks nice, but I would even have them watch my dog here while I went on trip. I feel bad for the residents here. This place needs new management.