Home Instead - Cedarburg, WI

Offers Home Care

12 Reviews
Call (262) 238-3293
Home Instead - Cedarburg, WI (262) 238-3293

Reviews of Home Instead - Cedarburg, WI

12 Reviews Write a review

Home Care Reviews for Home Instead - Cedarburg, WI

November 22, 2016

By JM468117

I am a current client of this provider

We are using Home Instead for my father. They help him with his meals and make sure he is taking his medicines. However, on the day of our vacation, when we left, I called the company and specifically said that I wanted to know each day that they are there and everything is OK by way of text or an email. I gave them my mobile number, they had all the information, and I never once heard from them during the entire 9-day vacation. For that reason, I am disappointed. They need to improve on their communication. But I believe my mother is pleased with them because she speaks highly of the caregivers that she met, and for that I am grateful.

Provider Response

Hello JM, Thank you so much for your thoughts and the 4-star review. As you know, our CAREGivers are carefully screened, fully bonded and go through our exclusive multi-phase training. We are pleased to know our services were satisfactory. The communication issue is unusual and not exemplary of our normal engagement. Since this occurred before my assignment as the new manager, I would be open to discuss this at any time. Feel free to contact me. All the best, Shannon Achter Branch Manager

February 18, 2016

By rjkahn

I interviewed this provider

Our family met with HomeInstead to find a caregiver for my Mother. Initially we were very impressed with the represenitive and the caring attitude they showed to our family. After our first meeting, the coordinator met with my Mom to get to know her better so they could start presenting potential candidates to us. However, after the meeting with my Mom, even after numerous attempts on my part to check progress, WE NEVER HEARD FROM THEM AGAIN!!! As the owner of a staffing company, if I ever ignored a client in the middle of a search process, I would be out of business- plain and simple. It doesn't matter what the reason is that they couldn't identify a qualified candidate, but at a bare minimum they should have communicated to explain why and suggest alternatives- that is what professionals do. Making the decision to seek out a caregiver for a parent is hard enough in the first place, but it is infinitely more stressful when you place your trust in the wrong company. Safe to say, I would not recommend HomeInstead to anyone I know looking for a reliable source for Senior Home Care.

Provider Response

Thank you for your feedback. Please accept our apologies for not responding sooner. At Home Instead Cedarburg, Honesty is one of our company’s core Attributes, and we admittedly missed your review at the time. We are now actively monitoring all our reviews, so please contact us if there is anything we can do to help.

February 23, 2015

By Living with MS

I am a current client of this provider

We have been working with Home Instead since September of 2010. My husband has MS and then had a stroke in August of 2011. I work full time and, though I am home in the evenings, our Home Instead provider gives much needed assistance to me each evening. He also helps my husband with person care routines each night as he prepares for bed. While our caregiver is here, I’m able to leave the house to run errands, attend evening meetings, or spend time with friends. Our caregiver has become a very important part of our family. He is knowledgeable about my husband's routines and condition and readily assists as needed. He shares stories with him about hunting, cars, travel, and family. They watch Jeopardy and Wheel of Fortune and try to answer correctly before the contestants! This social interaction and conversation is so important to my husband's mental health. He spends a lot of time with female caregivers/nurses and I know he appreciates this friendship and male perspective. It is most important to me to know that my husband is cared for with kindness, respect, good humor, and skill. Home Instead provides us with this care.

August 09, 2012

By ProudMary

I am a friend or relative of a resident

Very gentle providers, they seemed to match the caregiver with the personality needed by the client.
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About Home Instead - Cedarburg, WI


Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Cedarburg, WI

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Cedarburg, WI

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