Senior Care in Roanoke City, VA

"The caregiver visits my mother at home once a week and is always on time and works her full shift. The heath care provider meet with me yesterday at my mother's house during her weekly visit. She is, without a doubt, the most professional, kind, and compassionate person that I have worked with. We recently had a death in the family and she was on hand to offer support to my mother during a very difficult time.The care giver consistently provides excellent service to my mother. For example, she goes out of her way to organize and clean the house and recently added a quilt to the couch where my mother sets to watch TV. She was not asked to do this, she just did it. It makes for a more comfortable setting for my mother.The caregiver that we have been assigned is a true blessing to my mother and me. Thank you and her for the excellent service provided by your company. The company has been very responsive to my requests to take my mother to the doctor on multiple occasions. I work long hours and sometimes I cannot be on hand to take my other to the doctor. The company has always replied to my requests to transport my mother to the doctor in a timely manor. They are always kind and professional towards me concerning all maters related to my mother's care. "

"Caregiver was always on time and took extra effort in meeting our needs. Caregiver was always positive and encouraging, greeting us with an enthusiastic smile each day when she arrived. We asked for a caregiver who was vaccinated against COVID-19 and Home Instead made sure our requirements were met. "

"My mother just recently passed on April 26, 2022. At the very beginning we were very blessed to have Regina and Rena; they were both FANTASTIC, but both retired so I became very concerned; however, Mother still continued to receive TOTAL EXCELLENT CARE!! Cannot imagine where we would have been without Brandon her nurse; WOW, Brandon was always available and patiently listened to my concerns during his weekly visits, and/or (when needed) on the phone. Brandon made sure my questions were completely answered and he followed up throughout the week when changing meds etc, and he always left mother with a smile. Then there is Kristen, whom not only gave mother a wonderful long lasting massage, also showed her lots of love and attention. “You have beautiful blue eyes Ms Vivian” and “I love your pretty pink fingernails.” Mother always set up straighter and looked a little brighter after Kristen made her visit. ❤️ Then sweet Clara; where would we have been without her!?! PRECIOUS LADY, and my bed bath teacher, she was so gentle and good to mama, and gave her a bath fit for a queen!! Now there’s Chaplain Seth, in one word AMAZING!! If he were to resign as Chaplain and start a church, I would be first in on the front row!! Mother adored him too, and she loved looking in Chaplain Seth eyes (also Brandon’s) and her heart would melt. 🥰 When the Chaplain prayed for us, I knew God was in the room. 🛐 And oh my, he did an amazing sermon at mothers funeral, and everyone there instantly loved/loves Chaplain Seth!!! Cannot leave out Michelle; our Social Worker; always available, anytime night and day if we needed her; I knew she was one phone call away. Vanessa, she was only here throughout the last weekend of mothers life, but she gave me a WEALTH of information that I so desperately needed in order to know what to do next; knowing mother had made a huge dip in decline overnight was scary; Vanessa you were so loving and patient with me, and you explained everything in a way I could understand. I will never forget you!! Tiffany, thank you for helping me get through a very tough night with mother, and for being here with opened arms when mother took her last breath. This entire staff takes their career seriously, and obviously not just a job to them; clearly their passion. Nurse Practitioners and Drs are fantastic too!! Due to their extra care, I believe mother lived nine months longer than expected!! The entire staff is AMAZING!!! Lastly, Cannot leave out my daughter in-law for encouraging me to choose Carilion Hospice; if not for Tasha, I would have chosen another facility. We LOVE YOU ALL and will always be forever grateful ♥️♥️♥️"

"Mom has been using Carilion Homecare for probably a month now. She had used them before. Right now, they're taking care of her again. They come in and basically do everything that the hospital does for my mother. Mom is good to go and actually is getting better. They come in when she needs them the most. They usually come in the morning time for two hours. They help her get out of bed, get her to the bathroom if needed, but right now, she mainly is just sticking with physical therapy. They're wonderful especially the nurse. She makes my mom laugh. If she can make my mother laugh, she's doing a pretty good job. Regarding the management, they know my mom well; they're pretty easy to deal with. "