Care Advantage - Newport News

Offers Home Care

267 Reviews

749A Thimble Shoals Blvd

Newport News

23320

Care Advantage - Newport News

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4.0 267

ROBERT M_2 2023-02-15 The service is taking care of him but he likes to feel independent. As a group they do okay but they could have more people and more backup. I am a current client of this provider

5 4 1

HENRY S 2023-02-13 They have been wonderful. I haven't had to take care of dad. Care Advantage has sent some people who didn't know how to get to us. They could be more timely. I am a current client of this provider

5 4 1

JULIA ANN D 2023-02-10 I like how the agency made my life comfortable and easy to live. I could see improved the scheduling with me. I am a current client of this provider

5 4 1

CLAYMON R 2023-02-07 Care Advantage does well, but I am more independent. I don't super need them and the home care. I like the people they send. They are reliable. I am a current client of this provider

5 4 1

IRENA C 2023-02-07 It's good to know someone can help you when you're disabled. One thing I like about them is that you can get somebody quick. I am a current client of this provider

5 5 1

Anonymous_7026 2023-02-06 They help me and that is positive. They do what I ask. I like the caregiver that comes to my house. I am a current client of this provider

5 5 1

DON C 2023-02-03 Care Advantage has made my experience positive by sending a good caregiver. I would recommend Care Advantage more if they had more backup caregivers available. I am a current client of this provider

5 4 1

JAMES G_1 2023-02-02 They are a good group of people. I'm very pleased with them. They check up on me to see how I'm doing. My caregiver is always on time. I am a current client of this provider

5 5 1

PEGGY T 2023-02-01 They make sure there is someone here to help me. I have some very nice and caring caregivers. I am a current client of this provider

5 5 1

Anonymous_6873 2023-01-23 It allowed me to work while the client was being taken care of. I guess I like the people that show up more. I am a past client of this provider

5 5 1

Anonymous_6183 2023-01-18 They know that I have a bad arm which hurts a lot to do stuff so they will do the dishes for me or foresee anything that I need to grab so I don't hurt myself, but that is only when an aide actually shows up which I'm not always sure about. They need to ensure the aides will get there on time as I've had aides that won't even show up and they didn't even tell me about that. I am a current client of this provider

5 3 1

RICHARD S_2 2023-01-18 They help me a lot. I like it when they help me with the housekeeping and cooking meals. It's been pretty good so far. I like that they show for their assigned shifts. I am a current client of this provider

5 5 1

SONYA S 2023-01-10 It takes a big burden off of my family members. They could have better communication. There have been several days that I have been without a caregiver. I am a current client of this provider

5 3 1

BARBARA L 2023-01-09 The agency could make my life easier by getting out of my life. I don't understand the healthcare system. Well, they should just have more availability. I am a current client of this provider

5 3 1

NATHAN P 2023-01-04 It helped him expand his life. He had interaction with the caregivers. They were very attentive. I liked that they were dependable, knowable, and had the right skills. They were also very attentive. I am a current client of this provider

5 5 1

DIANNE S 2023-01-04 It put my mind to ease. I was in the emergency room in the beginning and the care was pleasant. I like that everybody was professional and helpful. They helped me out of the bed. I am a past client of this provider

5 5 1

PEARL W 2023-01-04 They provide care for me. Sometimes I don't know who I am getting. I get different people each time and some of them decide to leave. I am a current client of this provider

5 3 1

JAMES C_3 2023-01-03 The agency could make life easier by making sure if the caregivers will be cleaning or not. The person who came out, gave me the impression they would be doing light housework and they do not. I would like to see the agency improve by sending the same person. I am a current client of this provider

5 3 1

BARBARA B_3 2023-01-03 I wanted to be sure she was okay. She had back surgery, and needed help. It was essential. I liked that after the first 2–3 weeks, we had the same people coming in the day and night. I am a past client of this provider

5 5 1

JESSE B_1 2023-01-03 Their politeness has made my experience positive. The staff visits me to see what they can do to improve. I like that they are polite, courteous, and on time. I am a current client of this provider

5 5 1

GLENN R 2022-12-20 They show up. I like them because the providers are very kind. I am a current client of this provider

5 4 1

MELISSA S 2022-12-20 They do breakfast and lunches for me. They help me with my bodily functions and clean my bedroom. There is inconsistency in the caregivers and that affects the scheduling. I am a current client of this provider

5 4 1

ROBERT P 2022-12-16 The caregiver seems she's very into her job, she's passionate about it. The agency could improve their communication, with earlier call-outs. I am a current client of this provider

5 4 1

JUDY T 2022-12-15 The people that come could actually do more. They could try to spend more time to find the right people for the patients. I am a current client of this provider

5 2 1

LEVIN F 2022-12-07 The caregivers could show up. They lack communication when no one shows up. I am a current client of this provider

5 3 1

PATRICK Y 2022-12-07 They come on time and do whatever we ask. They are courteous and professional. I am a current client of this provider

5 5 1

ARTHUR M 2022-12-06 They made our lives better. They showed my husband easier ways to do things. I like that they were compassionate, and they truly cared about their clients. I am a past client of this provider

5 5 1

TARINA W 2022-12-06 If they have caregivers show up, that would make life easier. They need to show up. I am a current client of this provider

5 1 1

JOHN H_2 2022-12-03 They get him up, take care of his needs, and make sure that he has a clean bed. She does the laundry for me, and it takes a load off of me. They always call me to find out what is going on, and I like the way they keep in contact. They listen, and they called to apologize about some computer problems. I am a current client of this provider

5 5 1

SHELBY D 2022-12-02 She has only had a couple people who have done a good job. The agency could improve on sending someone who is well trained and can lift her up to use the bathroom and bathe her or turn her in bed. I am a current client of this provider

5 2 1

GEORGIA M 2022-12-01 The days they have been here has made a world of difference. They have helped tremendously putting things together. I like that they stay in contact with us. The two caregivers sent have been high quality people. I am a current client of this provider

5 5 1

Anonymous_6708 2022-11-17 I can't think of anything besides better training. They could just check in more. I am a current client of this provider

5 3 1

HENRY L B 2022-11-10 They help me with everything. I like that everyone who's come here were professional. I am a current client of this provider

5 5 1

DAPHINE K 2022-11-10 I don't have to work to get my house straight, so they help me very much. They could improve on getting more help, sometimes the nurses do not come by. I am a current client of this provider

5 3 1

CONNIE C 2022-11-10 They have made it positive because the lady is helpful to her. They make her life easier by helping her get in and out. I like that they are on time, and they do what they are supposed to be doing. I am a current client of this provider

5 5 1

KENNETH W_1 2022-11-07 My caregivers have helped me the most by doing the job they're supposed to do. A while back, one caregiver helped me with my bath, cleaning the floor, and washing my clothes for me. I like that they're prompt. When they get somebody, they're ready to get to the job. I like when they help me. I am a current client of this provider

5 5 1

JOSEPH O 2022-11-07 They mean a lot to him, the help they do is tremendous. I like how caring they are. I am a current client of this provider

5 5 1

PATRICIA B_1 2022-11-01 The 24/7 presence is critical for us. The ability to provide cleanliness and to deal with someone as seriously disabled as my wife has helped me as well. I like how this agency presented their services, and they helped me get resources on services they do not provide. I am a current client of this provider

5 5 1

ARTHUR F_1 2022-11-01 They didn't do what they were supposed to do. I was paying too much for a service that wasn't high quality. My biggest issue was transportation, and I can just take a taxi. The caregivers were always on their phones and wouldn't talk to me. There were only a few who engaged with me and were good. I am a past client of this provider

5 3 1

JOANN B 2022-11-01 The provider takes initiative. I would recommend my caregiver. I am a current client of this provider

5 5 1

JAMES R_1 2022-10-20 I like the people that came. They were helpful and competent. I like that they had a 12-hour shift. A lot of other places didn't offer anything but an 8-hour shift. I am a past client of this provider

5 5 1

SONYA A 2022-10-20 I have them for my wound care and for daily assistance. They need more employees to cover needs. I am a current client of this provider

5 4 1

Anonymous_6614 2022-10-13 They were here for me and my wife. I like that they were timely and listened to understand what our needs were. I am a past client of this provider

5 5 1

CHARLES G_1 2022-10-13 They kept him clean. I liked that they did a good job keeping my dad comfortable. I am a past client of this provider

5 5 1

GLENDA H 2022-10-13 Some of the ones who come out push her to do more, and that is helpful. I would like that to be more from everyone. They communicate well. I am a current client of this provider

5 5 1

WILBERT A 2022-10-07 They help with everything I need help with. I have no complaints. I haven't had any problems. I am a current client of this provider

5 5 1

RICHARD L_1 2022-10-06 They can make my life easier by coming when they said that they are coming. They are late and suppose to have gloves. They don't show up half the time. I am a current client of this provider

5 2 1

DAVID W_1 2022-10-06 They could have a greater impact if they could just improve the scheduling. The agency needs to improve their scheduling. I am a current client of this provider

5 4 1

FRANCIS M 2022-10-05 They have helped him socially and they are able to communicate with him. I like the caregivers. They are caring and prompt. I am a current client of this provider

5 5 1

DORSEY THOMAS W 2022-10-04 They were respectful with the things I did need. I like the people, they are very nice. I am a current client of this provider

5 5 1

KENNETH W 2022-10-03 The agency has tried to make sure we have a caregiver. I like this agency because they gave us good quality caregivers. I am a current client of this provider

5 5 1

KENNETH M_1 2022-10-03 It is disconcerting for the client to have different aides every week. They are working with us, but we have had at least 12 different aides. I would like more communication with the office. I need someone who knows the people that can get more aides. Different people answer and then disappear. I am a current client of this provider

5 3 1

MARTHA O 2022-09-24 I need help with shopping and keeping appointments. They are good. I have macular degeneration and so I needed some help with some things. I like that they were able to work with my schedule. They allowed me to have the minimum hours that I needed. I am a current client of this provider

5 4 1

NAKEAN H 2022-09-13 I feel like my provider is helpful with cleaning. I would like to see them address the situation directly to the client when there are problems. I am a current client of this provider

5 4 1

ELI W 2022-09-13 They have helped the most by sorting out my messy stuff in my room, making it neat and tidy. I like the flexible hours. I am a current client of this provider

5 4 1

Anonymous_6459 2022-09-09 They could just be a little more consistent with the care. They could try to get someone covering the care that I need at all times. There is a lack of consistency at times. I am a current client of this provider

5 4 1

Anonymous_6449 2022-09-08 They offered companionship. I like the convenience. I am a past client of this provider

5 5 1

RONALD H 2022-09-06 They have vacuumed and cleaned. I like the person that they have coming in. I am a current client of this provider

5 5 1

RYLAND B 2022-09-01 They are cautious about how they handle their patients. I like that they are on time. I am a current client of this provider

5 4 1

GEORGE B_1 2022-09-01 They should do what they say they are going to do. They should show up and not cancel appointments. They could let me know when they are aren't coming. I am a current client of this provider

5 1 1

LILLIAN B_1 2022-08-16 The girl I have now is excellent. She does a lot for me because I have been really sick. She helps me with everything. For one thing, they need to learn how to tell the truth and return phone calls. I am a current client of this provider

5 4 1

Anonymous_6429 2022-08-05 They helped me get better. I liked that they did what I asked them to do, and most of the time, were very reliable. I am a past client of this provider

5 5 1

NORMAN A. S 2022-08-03 The agency has professional caregivers. I like this agency because they answer my questions. I am a current client of this provider

5 5 1

LINDA S_3 2022-08-01 The agency make your life easier by having more communication. People will not show and no one knows why. They could pick up the phone and communicate. I am a current client of this provider

5 2 1

PATRICIA R_1 2022-07-20 They can improve by getting the patient information correct. They could improve with confusion with the clients. The wrong people have come to the home. I am a current client of this provider

5 4 1

TYRONE G 2022-07-18 I have a male caregiver, and he provides companionship. They are very prompt. I am a current client of this provider

5 5 1

MARY ANN W 2022-07-15 I honestly don't know. They were responsive to our needs when we needed them. I am a past client of this provider

5 4 1

JOYCE C_2 2022-07-07 The agency was there to assist in whatever she needed like hygiene and her bed. I liked that it was easy to work with. I am a past client of this provider

5 5 1

Anonymous_6263 2022-07-07 Being a companion to my aunt. They meet the need that I requested. I am a past client of this provider

5 5 1

RITA L_1 2022-07-05 They have helped my mother by keeping her company. I am a past client of this provider

5 4 1

Anonymous_6300 2022-07-01 The thing about having someone available is good. They are more organized and dependable than my last company. I am a current client of this provider

5 5 1

DOROTHY S_1 2022-06-15 When I need to change her schedule around, she and Care Advantage are accommodating. I like the fact that I have a good aide who takes care of whatever I need. I am a current client of this provider

5 5 1

JAMES H_2 2022-06-15 They do what I request them to do. They are always on time. I am a current client of this provider

5 5 1

ADOLPH H 2022-06-08 They have made it positive because of the company, warmth, kindness, and tender loving care that they provide. They go the extra mile to make the patient feel special. I like that they make sure to get a fill in for us if somebody calls out. I am a current client of this provider

5 5 1

SHIRLEY B 2022-06-03 I am constantly making sure that the caregivers are doing what they are supposed to. Communication, especially in terms of last minute scheduling or rescheduling clients who hasn't shown up, can be improved. I am a current client of this provider

5 4 1

WALTER P 2022-06-02 They responded quickly. They sent great caregivers. We had some that didn't show up. They were quick to respond. I am a past client of this provider

5 5 1

THOMAS M_1 2022-05-17 They have been able to provide great service consistently. I like that they are very friendly and accommodating. I am a current client of this provider

5 5 1

Anonymous_6118 2022-05-17 She does not take too much time off. I am sure she can do something better but I cannot think of anything. I appreciate that they gave me one person who is attentive. I am a current client of this provider

5 4 1

RHONDA M 2022-05-09 They sent a lot of different people with different skill levels. Ultimately they were able to get the things done to maintain my diet in that respect. If they are sending someone to perform light housekeeping it would be nice if that person actually had light housekeeping skills. I am a past client of this provider

5 4 1

MARGIE M 2022-05-06 They try to help her move around in her bed. They help her get a little stronger. They try to find a good caregiver. They try to find a caregiver that is able to be specific with certain needs. I am a current client of this provider

5 5 1

BUFORD C 2022-05-04 They were there when I was not there. They were picking up times when they were not allowed to, so they were getting paid twice for the same hours causing scheduling issues. We did not have coverage sometimes because of that. I would like improved staffing and training on what they can and can't do. I am a past client of this provider

5 4 1

NADINE R 2022-05-03 It has been very helpful as far as the changes I have had to endure from my surgery. I guess I would say the scheduling. I am a current client of this provider

5 5 1

DAVID T 2022-05-02 He was a lot happier having the personnel from them. The quick response when we needed to start services and the effort to cover them was really nice. I am a past client of this provider

5 5 1

LATISHA J 2022-05-02 I get to rest. I feel like I have more time to make my appointments instead of having to struggle to get places. It is a big help. I like that they have really good communication. I have always had my days staffed. I am a current client of this provider

5 5 1

ALICE G 2022-04-22 They can have a type of subscription and do what needs to be done. The person that I have prior was soliciting and didn't tell me about it which is what I wanted. I am a current client of this provider

5 3 1

Anonymous_5943 2022-04-08 The availability of aides to cover shifts and the customer service has been good. I think communication between the different aides would be a request I have. I am a current client of this provider

5 5 1

MARGARET S 2022-04-05 They help with things like keep her company and they talk to her. I like that they seem to be attentive to our needs and care about us. I am a current client of this provider

5 5 1

ALCATROUS J 2022-04-05 Care Advantage has made my experience positive by being there when we need them. I would recommend Care Advantage more if they screened their caregivers more carefully I am a current client of this provider

5 4 1

CRAIG G 2022-04-01 The last 4 weeks have been good. We had to go through a few bad caregivers, but we eventually got a good one. Some of the caregivers don't know what they are doing and don't come but then I have caregivers that are wonderful like Stephanie. I am a current client of this provider

5 4 1

NANCY J 2022-03-18 They have given me a good aide to help me. They need to answer my calls because I have trouble getting an answer and them returning my calls. I am a current client of this provider

5 4 1

CARMELITA C 2022-03-16 They have been helpful to me and have found caregivers for us. They know what they are doing and they do a good job. I am a current client of this provider

5 5 1

DAWN K 2022-03-01 They have helped the most by giving a caregiver who was capable and willing. I like that we had people available when we needed them. I am a past client of this provider

5 3 1

JAY R 2022-03-01 We only had two visits with the caregivers so thy didn't make a huge impact on anyone's daily life. We wouldn't recommend them to others. We were told that that the agency would send us vaccinated caregivers and they did not. I am a past client of this provider

5 2 1

LEROY J 2022-03-01 The agency can make my life easier if I could get more help with him. I like this agency because they keep in touch with me. I am a current client of this provider

5 4 1

CAROLYN R 2022-02-16 They made my experience positive by giving me the chance to go to work while feeling that the client was safe. I like Care Advantage because the nurses that showed up were professional friendly and attentive. I am a past client of this provider

5 5 1

ANGELA A 2022-02-14 They are very helpful, they do the laundry and cleaning up and that is really good. I really like that they respond to my needs when I need something. I am a current client of this provider

5 4 1

WILLIAM W 2022-02-14 I would not have been able to care for him otherwise. Everyone that I spoke with to set things up were great. Everyone kept in contact with me and they recommended someone in my area. I am a past client of this provider

5 5 1

MARION W 2022-02-02 It was good, but I felt we needed more support for the level of care needed for her. I would recommend them because they provide consistent care, but I never got to the point where I thought it was great service. I am a past client of this provider

5 4 1

EDGAR R 2022-01-19 The lady I had working with me was very good. I would recommend them as far as the caregivers. I am a past client of this provider

5 5 1

TERRY AND HOLLY F 2022-01-04 They could have made my life easier by charging a lot less and having more professional staff. I'd like to care advantage to improve on their cost and quality of service. I am a past client of this provider

5 1 1

KUM G 2022-01-04 This agency is very responsive. This agency should notify you when no one's going to show up. I am a current client of this provider

5 5 1

MANUEL B 2021-12-07 No one showed up, so that was definitely not good. There was a no call, no show. No one showed up for the scheduled appointment! They also did not call us back until after three or four attempts at contacting the office staff. I am a past client of this provider

5 1 1

JOAN S 2021-11-11 They were always focused on my well-being and improvement. We meet lots of people and they would come on time and truly cared. I am a past client of this provider

5 4 1

CONNIE R 2021-11-04 They could be better at communicating with us. They should be better at following up with us. I am a current client of this provider

5 3 1

DERRICK H 2021-11-03 They keep the house clean and they take out the trash for me. They have helped us a lot and they have worked with us. I am a current client of this provider

5 5 1

YVETTE W 2021-11-01 I am blind, and they have come in and organized my apartment. I have 3 women that come and each one of them is so nice, and they ask me what needs to be done. I even had to tell them to rest because they are hard workers. I am a current client of this provider

5 5 1

DARLINDA B 2021-10-19 They helped me get back on my feet when I came out of the hospital. They were timely. They took good care of me. I am a past client of this provider

5 4 1

JUAN P_1 2021-10-12 They were prompt and well managed. Care Advantage was genuinely caring. I am a past client of this provider

5 5 1

CURTIS P 2021-10-12 They could have been professional, courteous, respectful, and honest. They need to improve their unprofessionalism, how they speak to people, their nastiness, and their rudeness. I am a past client of this provider

5 1 1

WILLIE RUTH S 2021-10-07 We were able to find a caregiver quickly and they have stuck with us. It has been convenient and easy. I am a current client of this provider

5 4 1

JEANNETTE E 2021-10-04 I feel that they need to call the night before when nobody can cover the shift. They do not give us enough time to know. I am a current client of this provider

5 1 1

NATALEE F 2021-09-27 Before them coming, I could not leave the client alone and therefore could not get out at all. Now I can schedule and make appointments. They have been very responsive and price-wise they seem to be in line with the norm. I am a current client of this provider

5 5 1

KENT D 2021-09-22 The caregiver didn't intrude at all. He always came on time and left on time. I called to schedule and they'd send someone out. I am a past client of this provider

5 5 1

CARLOTTA A 2021-09-08 They are a great help. Once they do get out there, they will do a good job. They can show up when they say they are going to show up. I have had a lot of people not showing up when they are supposed to show up. I am a current client of this provider

5 4 1

Anonymous_5229 2021-09-02 Stephanie is great and Rose is outstanding. Others come in and they eat first. One caregiver says that it was not their job to dress my mother. They are on their phones, texting, and talking. Rose has bent over backwards to help us. I have had to get other people to do the care. When they say they are going to call, they should call. They should offer services. We don't ever know for sure if they are going to show up. We think they are going to show up and they say that they don't have anyone an hour after they were supposed to be there. Not all of their staff is vaccinated. I am a current client of this provider

5 1 1

Anonymous_5140 2021-08-19 They provide a lot of help. They help me with bathing, toiletry, changing linens and that type of thing. I like how they are prompt and willing to do things. I am a current client of this provider

5 5 1

SHERLEY T 2021-08-13 They had great costumer service. I liked that when we needed them to come out the were always there and they were very kind. I am a past client of this provider

5 5 1

CHRISTINE W_1 2021-08-06 They were there for her to take care of her. I liked that they were on time and did a good job while they were there. I am a past client of this provider

5 4 1

JAMES O 2021-08-03 If all the employees had some kind of consistency. There are individuals who have had a positive impact, but as far as a whole it is an average impact. There is a lot that needs improving, such as having a backup plan in case someone is unable to come out to provide care. I am a current client of this provider

5 3 1

MARIA C 2021-07-28 They're here for me when I need them. They do what say they're going to do. I am a current client of this provider

5 5 1

DIANA S 2021-07-09 They have helped me get my day started and accomplish things every day. I like that they work with me for whenever I need a caregiver that day. I am a current client of this provider

5 5 1

Anonymous_4932 2021-06-24 We needed someone to watch her and when she needed help they left. We have some difficulties with consistent staffing. We had an aide watching my mom and she left with 4 hours left to care. I am a past client of this provider

5 1 1

RUTH ANN M 2021-06-11 They have been very good and have done their work. They have taken care of her pretty well, I am satisfied. I am a current client of this provider

5 5 1

NANCY S_1 2021-06-09 They did what we were not able to tend to, their presence was also good. They were reliable, very nice people to work with. I am a past client of this provider

5 5 1

RUTH P 2021-05-22 They are very helpful. It is hard for me to accept help but I need the services. It has been very impactful. It has helped me to have things done. I do appreciate the people that were sent to me. They are efficient and do what they are supposed to do. I am a past client of this provider

5 5 1

KATHRYN S 2021-05-07 They sent in the best, most caring caregivers that could have been. They also got her care up and going right away. I have already recommended them to another resident. I am a past client of this provider

5 5 1

ROBERT S_2 2021-04-22 They are great most of the time. Compared to what my mom had to go through, they did a lot better for my dad. They actually send someone who has a conscience and takes care of this person who cannot talk or defend themselves. When they come in they work. They are so much better than my mother's care where the people who came in sat and got insurance pay out. I am a current client of this provider

5 5 1

ELIZABETH G 2021-04-12 The work that Felicia has helped Elizabeth with, like helping with the cleaning and straightening up, has been helpful. The aide that has come out seemed to be very efficient. I am a current client of this provider

5 5 1

JACKIE T 2021-04-02 The caregivers who did show up were very good. They helped out a lot. It seemed like we never know who was coming and when they were coming. Whenever I called, they always said they were looking for someone. I am a past client of this provider

5 4 1

LELAND S 2021-03-16 The agency could have had more professional nurses. The caregivers were very unprofessional. I am a past client of this provider

5 3 1

CATHERINE E 2021-03-04 When they hire people, they need to have better qualifications. They need to improve their communication. I am a current client of this provider

5 4 1

HERB A 2021-03-01 They could be more aware of the client's needs, be more responsive to them, and to act more compassionate. They need to have the employee be on time and stay awake. I am a current client of this provider

5 3 1

Justus68 2021-02-24 Our loved one needed 24 hour experienced care for a serious, debilitating illness. On many occasions, the caregivers seemed as if they had no training at all. We had instances of caregivers rolling our loved one into the rails of the bed, not helping when our loved one was choking, not be cleaned or changed properly, sleeping on the job, arriving late or not at all, etc. etc. Many calls to the office and to the headquarters did little to help. I would not recommend this company to anyone I am a past client of this provider

5 2 1

HATTIE R 2021-02-19 Without these services I'm receiving, I don't know what I will be doing. My body doesn't want to cooperate with my brain. They are caring and have responsible people. The caregiver who comes here is very attentive. She asks questions and does her job well. I am a current client of this provider

5 5 1

GWENDOLYN G 2021-02-16 They could have more time doing care like a bath. They could have more contact with the caretaker. I am a current client of this provider

5 3 1

POMPEY AND MAUDIE S 2021-02-04 They send the people when we need them and they are on time. The people they have sent so far have been good. I am a current client of this provider

5 5 1

ELEANOR B 2021-02-01 The girl who did come was wonderful with my aunt. But she always had to be reminded of what to do, she never knew what to do automatically. I would like there to be more communication on their part. And aides who actually show up for work. I am a past client of this provider

5 3 1

LINDA H 2021-01-21 They have given valuable assistance and they helped me get better. They are very caring and know what they are doing. I am a past client of this provider

5 5 1

SHIRLEY M 2021-01-12 It was great, since I'm in a different city. I also could not travel due to the virus, so it was mentally liberating to count on this company. I like the quick response any time I call. I am a past client of this provider

5 5 1

BARBARA G 2021-01-05 They need to have training so they can recognize various symptoms with patients. They need to screen the aides that come in a lot. I am a past client of this provider

5 2 1

PATSY D_1 2021-01-05 It helped for her to have someone here to talk to and that she felt comfortable with. I would like it if we could get more care on the weekends. I do like all the nurses that come to provide for her. I am a current client of this provider

5 4 1

BEVERLYE E 2020-12-08 She has helped us by doing what we need to do. She is proficient. It would depend on the caregiver, the one that we have right now is able to understand what my wife needs. I am a current client of this provider

5 4 1

JUNIOR D 2020-12-03 He has someone to talk to so he isn't down anymore. She is always on time. I am a current client of this provider

5 5 1

JESSE B 2020-11-16 They have helped my health get better. They let me exercise. I can also assist my wife now. They are prompt and on time. I am a current client of this provider

5 5 1

CLARENCE T 2020-11-06 My caregiver will make sure I have taken my medications and that everything is sanitized. This agency has provided me with a great aide. She is always ready to work. I am a current client of this provider

5 5 1

MARY C_3 2020-07-10 The young lady was able to come 7 days a week so the hours worked very well so there was special care. The young lady was very professional and caring and loving towards my mother. They kept in touch with me. They were able to answer my questions and supply needs. I am a past client of this provider

5 5 1

SAMUEL N 2020-06-05 They do things around the house for me. The caregivers are very kind. I am a current client of this provider

5 5 1

LILLIE C_2 2020-03-05 They make me feel confident. They have good quality of care. I am a current client of this provider

5 5 1

SHEILA Z 2020-02-06 They have done what I have I asked them to do. The quality of the people is good and they are well managed. I am a current client of this provider

5 5 1

AYANA G 2020-01-23 It was good to have a helping hand, but because she was new, the professionalism was not there. There were times where I would ask the caregiver to do something, and it was not done well. The professionalism and communication was not there. I did not like that they send different people everyday. There was a time that they sent someone to the house and she was good. I requested her permanently. I knew I was moving and I asked to have her the rest of the week. They ended up taking her off the schedule, and did not get someone to me until the end of the week. I am a past client of this provider

5 3 1

PHILLIP L 2020-01-17 We couldn't believe how she acted in the house. She never stayed the time that she was supposed to and would leave early. I am a past client of this provider

5 1 1

ROSEMARY M 2020-01-09 She took care of her and made sure she was bathed and dressed. They do not have very good communication with their employees or with the clients. I am a past client of this provider

5 4 1

CAROLYN D 2019-12-19 They broke the shredder in my house, so I had to replace it. They replace the caregiver if they need to. I am a current client of this provider

5 3 1

DAVID P 2019-12-12 We wanted the caregivers to help more with ADLs, such as bathing and toileting. They could have had better screening and background checks with their staff. I am a past client of this provider

5 3 1

MICHAEL P_1 2019-12-04 I literally love Care Advantage. I even wrote a letter and an email just to tell the people thank you. I'm so grateful that Home Care Pulse called to do a survey because I have been trying to figure out who to thank. The ladies are fabulous. A friend's son was using the bad company, and I told them about Care Advantage, and they switched, and now, she has not gone one day without having coverage. I am a current client of this provider

5 5 1

Anonymous_2779 2019-11-27 It was nice to know it was being taken care of. For the most part, everything was good. There were a couple times the caregivers didn't click. I am a past client of this provider

5 5 1

FRANCES M 2019-11-18 They need to send caregivers who are qualified and who want to do the job. The aides need to be trained better in manners and having consideration for the patients. I am a current client of this provider

5 3 1

WILLIAM L_5 2019-11-05 Without it, I wouldn't be able to work. They could improve the office staff and communication. Sometimes people don't come when they should. I am a current client of this provider

5 4 1

Anonymous_2777 2019-11-04 The caregiver being here gives me a chance to go outside the house and do what I need to do. They could keep me aware if there are any problems regarding the VA renewing the contact so that I'm not sitting on pins and needles. I am a current client of this provider

5 5 1

Anonymous 2019-11-04 We have two excellent caregivers that rotate the nights. If they were not there, I would have to be there. The communication between the office and the family members needs to be better. It is getting better, which is good. I am a current client of this provider

5 5 1

Anonymous 2019-11-04 They did well at taking care of my mother. They could improve communication. I am a current client of this provider

5 4 1

TYRONE F 2019-11-04 They could be more knowledgeable, and there should be more communication between the office and the staff. They should have better employee training. We've had trouble with the caregivers on the weekends. Sometimes, we get someone on the weekend, and sometimes we don't. I am a current client of this provider

5 3 1

PURCELL D 2019-07-30 They should just be dependable. They should be on time. I am a current client of this provider

5 4 1

DR. THOMAS S 2019-07-30 I have someone who can help me in and out of the pool and get in to my bath. I like that the people that come here and take care of us. We have one person that comes here, and we like her. I am a current client of this provider

5 4 1

MABLE B 2019-07-29 The representative they sent, who provided the service, always came as scheduled. They interacted with her as a friend. I think they should have notified us that the service was to be stopped. I did not find out that Humana did not provide payment for the service. If they had told us that in advance, it would have been better. I am a past client of this provider

5 4 1

TERRY T 2019-07-26 They have helped the most with helping me shower and take care of myself a little better. I like the caregiver that I have. I am a current client of this provider

5 5 1

AARON M_2 2019-07-22 We had workers who wouldn't show up for work, which made us need to change doctor appointments. They need to have workers who are more trained and qualified to do the work. They should make sure they do the job instead of sleeping in. I am a past client of this provider

5 2 1

SYLVIA F_1 2019-07-22 If I need anything, they are willing to do it. They are great company. I can talk with them and have a good conversation with them. I liked that they have all been really kind and sweet people. They are always ready to do what I ask them to do. I am a current client of this provider

5 5 1

SANDRA W_11 2019-07-12 She does whatever I tell her to do and doesn't question me about what I want. As soon as I tell her to do it, she does it right away. A lot of the girls are blindsided when they come in. I think the fill ins need to be better trained. They do not do something that I thought they would do. When I do call, they do try to go above and beyond to get someone in here. I am a current client of this provider

5 5 1

PAUL F 2019-05-30 They are providing me with supportive services to help me do better with my life. They provide an excellent service. I am a current client of this provider

5 5 1

ROOSEVELT F 2019-05-29 My first time around, I have nothing negative to say. They spoke to him like he was their own parent. They are both engaged and concerned. I am very impressed with that. They are prompt, and they know their job. I have learned from my caregiver as well. They are patient. I am a past client of this provider

5 5 1

BARBARA C_1 2019-05-28 She was able to follow the directions I gave her regarding what needed to be done. The girl was very nice and qualified. I am a past client of this provider

5 5 1

WILLIAM C 2019-05-24 They needed to show up on time. They did not do anything right. They just watched TV. I am a past client of this provider

5 3 1

MARY S_1 2019-05-20 I would just need more help and can't afford it. I would like to see communication with the main office for scheduling. I am a current client of this provider

5 4 1

VERNA L 2019-04-26 The caregivers need to be on time. They could go above and beyond what they are required to do. A lot of times we don't have an aide show up and that's the problem we run into. I am a current client of this provider

5 4 1

MAXINE S 2019-04-24 They could improve the communication. I would like to see communication improved and I like the quality of the services. I am a current client of this provider

5 3 1

SHIRLEY S_2 2019-04-23 They have helped out the most by doing my home care. They do cleaning. I like the work that they do. I am a current client of this provider

5 5 1

ERIC G 2019-04-22 She gets into his world. She will interact with him. Others have not interacted with him at all, but she is willing to to do what he wants. They need to communicate more with the staffing. I'm not familiar with my son's paperwork, and I have asked several times about it. I am a current client of this provider

5 4 1

SHIRLEY W 2019-04-12 When we actually called to ask a question the night that she passed, the woman on staff with her left. She didn't even stay and wait for the doctor to come. She said she had an appointment and it wasn't even the end of her shift. Then, no one contacted the person coming on for the next shift. When she showed up, she called the on-call people and no one ever called back. The person working didn't even know since she was in the kitchen on her phone. They kept sending people who could not handle her weight or her issues. She was doing nothing. They should have more experienced people to send out who are based on the actual case. She was a heart failure patient who was full of fluid. The person they sent out did not know that, so she drowned in her fluid. I am a past client of this provider

5 1 1

DONNA C 2019-04-12 I have someone help me out with things. I like that they keep up with the aides. I am a current client of this provider

5 5 1

HUGH N 2019-04-12 They have been there when I need them. They send a nurse with different ideas to help solve the problem. I like all of it. It's just what I need. It's a fine thing to have if you need your medical stuff taken care of. I am a current client of this provider

5 5 1

YVETTE R 2019-03-25 They help me out. Everything they do is helpful. They are always on time. I am a current client of this provider

5 5 1

JUDGE M 2019-03-22 It gives me three hours a day for myself. I can go away and take time out for myself. Care Advantage responds to me very quickly. I am a current client of this provider

5 5 1

Anonymous_1670 2019-03-22 I want someone to be able to stay in with me because of how my loved one's situation is. The aides only come for a few days a week, and that is a problem because I need a permanent caregiver. I am a current client of this provider

5 3 1

abev 2019-03-22 Do not use Care Advantage. I am in the process of interviewing with other agencies. Their leadership and staff lacks experience and professionalism. They do not return calls or emails and they have NO back plan if a caregiver cannot make it. Exact same for the Suffolk location, who once sent a man to my home to care for my mother and hid it from me. If not for the main Caregiver who I actually like, I would've stopped using them when I refused to continue using the Suffolk assistance. NOW, despite liking the Caregiver, I will no longer take their bad business ethics. I am a current client of this provider

5 1 1

GERALDINE G_1 2019-03-21 They could have kept us informed about what was going on. I had to change caregivers. The people that they had here were good, but there was a lack of communication when people started not showing up. They didn't keep me informed about what was going on. I am a past client of this provider

5 3 1

SADIE S 2019-03-12 It hasn't been good to me. I might as well just be here by myself. I'm taking my mom away from the care on Friday. We were told that we would get 9-5 care and we have not had that. They leave her alone on weekends, which is also not what I was told would happen. I am a current client of this provider

5 1 1

WILLIAM W_1 2019-03-12 They are able to take care of his daily routine, like getting in the shower and getting dressed. They took awhile to find somebody, but now they have someone and they are able to come twice a week. I am a current client of this provider

5 5 1

IRENE N_1 2019-03-12 It's been very disruptive, and she hasn't been getting the service she needs. It seems that people are finding new jobs and new clients and not coming in here. We've been having a difficulty with people reporting out. I am a current client of this provider

5 2 1

LILLIE C 2019-02-26 They make my life a whole lot easier by doing the things that I can't do for myself. I like the caring attitude and efficiency of the worker. I am a current client of this provider

5 5 1

MAURICE W_3 2019-02-20 They help my loved one with getting in and out of bed. They need to improve their staffing. They need to make sure that they have backup staffing when someone calls out. I am a current client of this provider

5 3 1

JOEL J 2019-02-12 They need to provide more hours. In the very beginning was not reliable. There were days the caregiver didn't show up. I am a current client of this provider

5 3 1

JOYCE K_1 2019-02-12 She helps me with my bathing and makes my food for me. The lady that comes to me is very active in what she does for me. I would recommend her to others. I am a current client of this provider

5 5 1

SADIE C_1 2019-01-29 They all care about my needs because I can't get out of bed, and they are reliable. I like that they are quick at helping with what I need. I am a current client of this provider

5 5 1

ANDREW L_2 2019-01-07 They should show real concern and more respect in companionship for him. It is not just about the money. They need better communication and better aides. They need aides that are available at that time. There are too many times they call in and can't come in. I am a current client of this provider

5 3 1

FRANK B_2 2019-01-07 They could pay attention to their billing, and they need to correspond with their people if someone isn't going to show up. One time no one showed up and no one called to tell me. I had a lady today, and she didn't' really even check on my brother. I get bills that I have already paid, and I don't like that either. I am a current client of this provider

5 4 1

MAURICE W_2 2019-01-07 They help me the most by being there when I need them. They help me get in an out of bed. They need to get me help on the weekends and holidays. I am a current client of this provider

5 4 1

MILLIE P_1 2019-01-07 I feel secure with her. She sees everything that needs to be done. I don't have to tell her every little thing because she is very observant. The services are great. My caregiver does everything that is needed. She is very competent. I am a current client of this provider

5 5 1

PATRICIA B_12 2019-01-07 They help me out. They bathe me, talk to me, and clean my house. I like the company. They do good work. My aide is the best, and she does everything. I am a current client of this provider

5 5 1

JANET W 2019-01-07 They were young, educated, and they knew how to do things the way I wanted it done. They did it my way. They need to get the bills straight. They sent people when I didn't need them. I am a past client of this provider

5 3 1

EARLINE H_1 2019-01-07 They could have a bigger impact by being more organized and getting better staff so that we are not losing hours. They need to have better organization in communicating with the caregivers that service us the way they should, talking to us, and following up more. I am a current client of this provider

5 2 1

FRANCINE B 2018-12-19 They're good at giving her baths and stuff like that. They're good at providing her with what she really needs. The nurses that they send are pretty nice, and they're really good. I am a current client of this provider

5 4 1

MAURICE W_1 2018-12-18 They get him out of bed, as long as they show up on time for all that. I think they could be more prompt and consistent, and schedule better to have flexibility. I am a current client of this provider

5 2 1

CLAIRE M_1 2018-12-14 They have allowed us to feel comfortable and go to work knowing that my loved one is being taken care of. I think they need to communicate more with me. I am a current client of this provider

5 4 1

CHARLOTTE G_1 2018-12-06 The schedulers need to a better job at finding caregivers. Caregivers were supposed to show up at a certain time, and they didn't. They couldn't find a substitute. I am a current client of this provider

5 1 1

GAIL C_2 2018-12-06 The provider has helped me out the most by doing the chores for me that I'm not able to do anymore, like laundry and driving me around as well. My personal caregiver is doing great, but I'm not so sure about the office. I am a current client of this provider

5 4 1

CINDY K_1 2018-12-06 We have a very good caregiver that stays with her most of the time, but anyone else that comes has absolutely no experience. Pretty much everything has been negative. Their communication is horrible, and their ability to provide coverage is horrible. I am a current client of this provider

5 3 1

LARRY C_9 2018-12-05 I would go days without having a caregiver. I would try calling the person that was supposed to come and they wouldn't answer. The caregiver I have now is outstanding and she is professional. I am a current client of this provider

5 3 1

PHILA S 2018-11-29 They have made my life easier by doing everything and I don't have to ask them to do it. I appreciate the care that they are giving and they are on time. They are also willing to change the times I need. I am a current client of this provider

5 5 1

HOWARD G_1 2018-11-12 They helped by providing companionship for him. They were very professional and the caregiver was very good. I am a past client of this provider

5 5 1

JAMES B_26 2018-11-12 Some of the things I can't do on my own, I can get them to do for me when they are here. Their mind just isn't always on the work. It's not their fault that the caregivers are not that great sometimes. I know they screen their caregivers, but that doesn't always give them the end results. I am a current client of this provider

5 4 1

GLORIA G_4 2018-11-12 It has taken some getting used to because she's not used to having someone there. I would recommend them. I am a current client of this provider

5 5 1

JUDY B_7 2018-11-12 They provide the care when they say they will. If there are questions, they answer them right away. The aide they supply is very good, on time, and very helpful. I am a current client of this provider

5 5 1

VANESSA D_1 2018-10-30 They have conversations with her. She loves to talk with others, so that is a big plus. They talk about everything with her, even though what she says isn't relevant. The people are friendly and they are professional. I am a current client of this provider

5 5 1

LEONARD H 2018-10-30 For some reason he will listen to them more than he will to me, and that helps out a lot. The person that comes to watch him is very caring and understanding. I am a current client of this provider

5 5 1

HAROLD D_1 2018-10-30 It's not much for the caregiver to do. They help him with his bathing and cleaning his room. If the aide doesn't come, they haven't called to let me know that. I am a current client of this provider

5 4 1

CHARMAINE M 2018-10-18 I couldn't imagine life without the services. The representative that I initially had come out to start up the service was awesome. She walked us through the process and helped us when coming home from the hospital. I am a current client of this provider

5 5 1

MARCIAL S 2018-10-12 Their help was very good, and they helped us improve our lives. They gave very good people. I am a past client of this provider

5 5 1

Anonymous_308 2018-10-12 It was very helpful. I had never been sick before. I was used to taking care of other people, so it was helpful. I would recommend them because it's all very good. I am a current client of this provider

5 4 1

ROSALYN R 2018-10-12 It has helped a little bit with some of things that she has been going through. They are a good business and they try to help us out. I am a current client of this provider

5 5 1

VIVIEN C 2018-09-28 It did not help, we even had to have one removed because she used her cousin for transportation. She even had a family member take her off of the premises without permission. They could have sent people that were willing to sweep, mop, or do light housekeeping. I am a past client of this provider

5 1 1

ALMA B 2018-09-24 It was just hard on us. It was all of us taking care of my loved one. If someone wouldn't call at the last minute to let me know that the caregiver isn't coming, that would be nice. I am a past client of this provider

5 3 1

Liz I 2018-09-24 We are clients of the Newport News Office. Our daily care giver is excellent. We would leave your company if not for her. On more occasions then I can count we have not had respite aids show up. The most recent was for my husband's birthday which I had play tickets for and no one showed nor did the office answer. Thursday night we had tickets to a concert in VA Beach, again a no show and when I called I believe the Richmond office answered and called the aid and she was an hour away putting her behind an hour and a half so we didn't go. Over and over it is the same outcome. Our daily aid does all our respite hours now if she can. I trust her totally. The office is run very inefficiently and half the time they don't answer the phone. It's always up in the air if someone will show up. We even discontinued Sundays cause if just was not worth the aggregation. Like I said we are still with you because of Alexis our daily aide. I will say the few aides that did come where very nice and efficient. The problem is with the office and communication. I am a current client of this provider

5 2 1

HERMAN C 2018-09-24 It allows me to have a chance to do the things I need to do. Sometimes a person might not call to let me know that no one is coming. Sometimes they send someone without telling me who it is. Sometimes they don't tell me if they are going to be late. I am a current client of this provider

5 4 1

THOMAS N_1 2018-09-18 They have made my life easier, but they never come on time and they do not call me when they won't be on time, which can be very stressful. They have to be coming on time and call me when they can not call. I am a current client of this provider

5 3 1

SARAH M_5 2018-08-30 I need all the help I can get. They believe in me and try to do what needs to be done in the house. They are dependable, reliable, and are a good service. I am a current client of this provider

5 5 1

THOMAS T 2018-08-28 I wasn't there when they were there, but there were a couple that were good. However, I had one that would always vacuum the floor even though I didn't need her to. I didn't have a real good experience with them. There were some ladies that were wonderful, but other caregivers would text the whole day. I am a past client of this provider

5 2 1

DENNIS H 2018-08-28 They were here when I needed them. They always kept my place clean. They did pretty well. They helped when I needed help. I am a past client of this provider

5 4 1

Anonymous 2018-08-22 They should give me caregivers who have energy and don't mind helping people. I want someone to come here and help me instead of sitting and looking at me. I am a current client of this provider

5 3 1

CARLYLE G 2018-08-13 The first caregiver never showed up and the second one was fairly good. The first one never showed up, but they still charged my credit card. Not only did they stand me up and say they didn't know how to make the phone work when I called, but my friend has had three times that the person didn't show up without even a call. There was no communication of any kind and that's unacceptable. I am a current client of this provider

5 1 1

Anonymous 2018-08-13 I needed a steady person with them everyday. They couldn't keep one person in the house. They need to improve on the people that they have coming to the house. One girl left the client alone to go out to get something to eat. I am a past client of this provider

5 1 1

RAYMOND W 2018-07-30 They could show up, but when they do show up, they do everything I ask of them. They need to have the caregivers show up. I need them five days a week, three hours a day. There's only one week that I've actually had someone show up all five days. I am a current client of this provider

5 3 1

BILAL Y 2018-07-25 It helps me because I don't have to keep getting out of breath except for the physical therapist. He does specified exercises, but other than that I don't do too much moving around. The work of the assistants is very good. when they come like they're supposed to and they're here and are very good. I am a current client of this provider

5 5 1

JEAN S 2018-07-20 They could show up when they say they are going to show up. Over the period of time we have had them, they have been late. Sometimes they don't even show up and never let me know. I have to call them to find out. I am a current client of this provider

5 4 1

BRENDA R 2018-07-12 They prepared meals and just helped with the daily things. They are professional. I am a past client of this provider

5 5 1

LUVELLA B 2018-06-26 They do the things that the doctor wants done and give a lot of care, which makes life easier. They stick with their word and do what they say. I am a current client of this provider

5 5 1

DENNIS W 2018-06-19 They have made life easier because my collar bone is broken and I can't use one arm. The girls I have been sent have been wonderful because they are caring and helpful. I am a current client of this provider

5 5 1

ROSE F 2018-06-13 They give me my meals so I don't eat until they get here. Care Advantage has nice caregivers. I am a current client of this provider

5 4 1

SHIRLEY S 2018-06-01 I am assisted by them, and they are always on time to help. The caregiver that works for me now is really sweet and goes overboard to help me. I am a current client of this provider

5 5 1

EUGENE H 2018-05-30 Care Advantage could have communicated about the situation a lot better. When they decided to withdraw, they didn't talk to me about it. The nurse went to get lunch and she never came back. Care Advantage told me to call when I took care of my problems. I am a past client of this provider

5 2 1

Anonymous 2018-05-29 They had to move the client and change them. I liked some of the CNAs that we had. I am a past client of this provider

5 4 1

WALTER R_1 2018-05-29 It is very helpful. They do what we ask and then they go above that. They are doing their job and they have the right nurses to take care of the patient's needs. I am a current client of this provider

5 5 1

PEGGY G_2 2018-05-21 They did do well when they were here. They interacted socially with her. It would have been nice if the staff would be available during the weekend. Almost every weekend, we would have to call. I am a current client of this provider

5 4 1

ARTHUR J 2018-05-16 I would like consistency. I would like two regulars, and to have at least two people on the case for weekends that could alternate. I don't have consistent care and some caregivers have not showed up before. I had an annual conference and wasn't going to be there. The caregiver didn't show up, so my loved one was alone while I was gone. I am a current client of this provider

5 4 1

LORNA H 2018-05-16 They have made life easier because it is not as stressful on me. I don't have to worry about my mother. I like that the schedulers work with me to find the right time for us. I am a current client of this provider

5 5 1

JOYCE C 2018-05-14 They freed up time by staying with our mother. They give her all the care when I step out. They are punctual and they do good with the patient. I am a current client of this provider

5 5 1

JAIME M 2018-04-27 The provider was very good until one day the caregiver decided to quit. she was unhappy with the company and we got the runt of it. I worked during the day and he needed care during the day so I needed her during the day. They could have had a back up care provider in a timely manner. I am a past client of this provider

5 1 1

JEROME M 2018-04-24 Their management follow-up is pretty good. They had come to the hospital a couple of times to see what he likes and doesn't like. It means that I don't have to be here all the time and my husband is comfortable since he has someone with him. I am a current client of this provider

5 4 1

ROBERT S_12 2018-04-24 Sometimes the caregivers are on time and sometimes they are not. They really help with the conversations that I have with them. I am a current client of this provider

5 4 1

WILLIAM R_17 2018-04-18 They do what they can for me. They help me do things that I can't do, like bathing and washing dishes. I am a current client of this provider

5 5 1

JAMES R 2018-04-12 They need more consistency and call back when they say they will call back. There is no follow-up. When they do come on time, they do give me a break from caring for my father. I am a current client of this provider

5 4 1

XAVIER B 2018-04-12 The effort that the caregivers give is tremendous. My son suffers from brain trauma because he was hit by a drunk driver and it is hard to find someone that is able to provide the proper care. They are helping me move forward. I am a current client of this provider

5 5 1

CYNTHIA S 2018-03-23 They need to be more serious about the work they do and care more about the client. A lot of the caregivers get on their phones or computers. They can have more patience and love. Sometimes they just need to put themselves in the place of the client. I am a current client of this provider

5 1 1

MARY H_35 2018-03-22 We have had a caregiver now for the last several visits who seems to be good. My wife's condition is pretty far advanced. The last year, she has needed help feeding, and it's getting harder for her to swallow. We need to be smart about how to get that accomplished. That has gotten to be a challenge. In the past month, it has gotten harder. She has started having some issues and losing her strength. It's hard for her to bear her weight. So I need a caregiver that is tall and strong enough in order to move her and be trained in transfer techniques. I am a current client of this provider

5 4 1

Gary I 2018-02-23 I enjoy haven't Electra as my caregiver I really enjoy her attitude she always on work on time I can tell that she loved her job she treat me like I'm one of the family I give her 10 Stars I recommend that anyone get her they will enjoy having her as a caregiver I am a current client of this provider

5 5 1

BRUCE A 2018-02-20 Every time someone comes in, it is a different person. It makes it hard for me and the caregiver because I always have to re-explain things. They provide me assistance in cleaning and dressing. I am a current client of this provider

5 3 1

WALTER B 2018-02-20 The aide was wonderful. She was on time and very patient. They provided a reliable aide so I could work outside the home. I am a past client of this provider

5 4 1

RAY A 2018-01-17 My caregiver was very timely and efficient. She was able to prepare food for me and helped me to get around the house. I am a past client of this provider

5 4 1

MYRNA W 2017-12-12 I would tell a friend that Care Advantage provides caregivers who are able to do the things that I need them to do for me. Care Advantage makes my life a whole lot easier by doing what they are supposed to do when they come into my home. I am a current client of this provider

5 5 1

CORNELIUS H 2017-11-13 Care Advantage sends nice nurses to help me with what I need. Care Advantage has made life better for me because they help me and make me feel better when they come to help me. I am a current client of this provider

5 5 1

PEARLINE J_1 2017-10-30 Care Advantage sends me quality people and they make sure that I have a good caregiver. The caregivers that I have work together and they take care of me very efficiently. I am a current client of this provider

5 5 1

SAMUEL C_1 2017-10-23 Care Advantage has great, professional caregivers who treat the clients great. Care Advantage is able to help my father out with doing the work needed. I am a current client of this provider

5 5 1

HELEN M_4 2017-09-18 Care Advantage would have to provide the consistency and a good line of communication in terms of the caregivers for me to want to rate them as a 10. The caregivers have no idea what the care plan is sometimes as well, but I have seen what their care plan is and it was totally different from what they told me it was going to be. The lack of communication is not fair to the client or the caregivers. My siblings and I work, so we have been trying to provide care for my mom, and it is very important to us to keep my mom keeping her home. I am a current client of this provider

5 3 1

DAVID P_7 2017-08-23 Care Advantage is very caring about their patients. Care Advantage does things for me that I am not able to do for myself. I am a current client of this provider

5 5 1

RICHARD M_4 2017-08-17 Whenever I call Care Advantage with a problem they respond promptly! The caregivers have been excellent. There have been a few that weren't as great because they couldn't perform the tasks needed. I am a current client of this provider

5 5 1

JOHN K_7 2017-07-19 Care Advantage could improve with their communication. When there is a call out, there is a decrease in communication with us. The services make the client's life easier because he has somebody else besides a family member to provide him with personal care. I am a current client of this provider

5 3 1

HARVEY B 2017-07-18 Care Advantage is inconsistent. Care Advantage did not always provide an aide and did not respond to calls. I am a past client of this provider

5 2 1

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Reviews of Care Advantage - Newport News

267 Reviews Write a review

Home Care Reviews for Care Advantage - Newport News

February 15, 2023

By ROBERT M_2

I am a current client of this provider

The service is taking care of him but he likes to feel independent. As a group they do okay but they could have more people and more backup.

Provider Response

We are sorry to hear that you were dissatisfied with the scheduling of caregivers, Robert, our office team does their best to match and schedule caregivers based on their availability. Our caregivers are incredible and trained to assist with your loved one to prevent any falls.

February 13, 2023

By HENRY S

I am a current client of this provider

They have been wonderful. I haven't had to take care of dad. Care Advantage has sent some people who didn't know how to get to us. They could be more timely.

Provider Response

We are glad to hear that you enjoy the care that your father is receiving. Our caregivers do their best to ensure that your loved one is safe and happy in the home. We are sorry to hear that you have not had a great experience with punctuality of the caregivers, we will communicate this with the office team.

February 10, 2023

By JULIA ANN D

I am a current client of this provider

I like how the agency made my life comfortable and easy to live. I could see improved the scheduling with me.

Provider Response

We are happy to hear that you caregivers helped to keep you safe and happy in your home, Julia. Our caregivers and office team are happy to work around a schedule that works best for you.

February 07, 2023

By CLAYMON R

I am a current client of this provider

Care Advantage does well, but I am more independent. I don't super need them and the home care. I like the people they send. They are reliable.

February 07, 2023

By IRENA C

I am a current client of this provider

It's good to know someone can help you when you're disabled. One thing I like about them is that you can get somebody quick.

Provider Response

We are always there for you when you need us. Our caregiving and office teams are available to work with you for the services you need. Thank you for leaving this review, Irena.

February 06, 2023

By Anonymous_7026

I am a current client of this provider

They help me and that is positive. They do what I ask. I like the caregiver that comes to my house.

Provider Response

We are happy to hear that you enjoy the caregivers we send so that you can live in your house safely and comfortably. Thank you for taking the time to leave this review.

February 03, 2023

By DON C

I am a current client of this provider

Care Advantage has made my experience positive by sending a good caregiver. I would recommend Care Advantage more if they had more backup caregivers available.

February 02, 2023

By JAMES G_1

I am a current client of this provider

They are a good group of people. I'm very pleased with them. They check up on me to see how I'm doing. My caregiver is always on time.

Provider Response

Thank you for your kind words and review, James. Our caregiving and office team does their best to make sure you are safe and comfortable in your home.

February 01, 2023

By PEGGY T

I am a current client of this provider

They make sure there is someone here to help me. I have some very nice and caring caregivers.

Provider Response

Peggy, we are happy to hear that you enjoyed the caregivers that were sent. Our office and caregiving teams do their best to make sure you are safe and happy in your home.

January 23, 2023

By Anonymous_6873

I am a past client of this provider

It allowed me to work while the client was being taken care of. I guess I like the people that show up more.

Provider Response

We are glad that our caregivers were able to give you time to work while they took care of your loved one. Thank you for leaving this review.

January 18, 2023

By Anonymous_6183

I am a current client of this provider

They know that I have a bad arm which hurts a lot to do stuff so they will do the dishes for me or foresee anything that I need to grab so I don't hurt myself, but that is only when an aide actually shows up which I'm not always sure about. They need to ensure the aides will get there on time as I've had aides that won't even show up and they didn't even tell me about that.

January 18, 2023

By RICHARD S_2

I am a current client of this provider

They help me a lot. I like it when they help me with the housekeeping and cooking meals. It's been pretty good so far. I like that they show for their assigned shifts.

Provider Response

Richard, we are glad to hear that the caregivers were able to help you with housekeeping and cooking meals. Our caregiving and office teams do their best to keep everything organized and easy for you. Thank you for taking the time to leave this review.

January 10, 2023

By SONYA S

I am a current client of this provider

It takes a big burden off of my family members. They could have better communication. There have been several days that I have been without a caregiver.

Provider Response

We are glad to hear that the care is beneficial to you and your family members. Our office team does their best to stay in contact with clients, we are sorry that you have not had that experience. We will relay this feedback with the office team, Sonya.

January 09, 2023

By BARBARA L

I am a current client of this provider

The agency could make my life easier by getting out of my life. I don't understand the healthcare system. Well, they should just have more availability.

Provider Response

Barbara, we are sorry to hear that you did not have an incredible experience with us. The healthcare system can be tricky, but our office and clinical teams do their best to keep you updated on what you need to know about your care. If you could email us and let us know more about your experience, we would appreciate it..

January 04, 2023

By NATHAN P

I am a current client of this provider

It helped him expand his life. He had interaction with the caregivers. They were very attentive. I liked that they were dependable, knowable, and had the right skills. They were also very attentive.

Provider Response

Nathan, thank you for this wonderful review of our caregiving team. They do their best to make sure your loved one is receiving the care they need to be safe where they are. We are glad that you found them to be attentive and dependable.

January 04, 2023

By DIANNE S

I am a past client of this provider

It put my mind to ease. I was in the emergency room in the beginning and the care was pleasant. I like that everybody was professional and helpful. They helped me out of the bed.

Provider Response

We are happy to hear that our caregivers were able to assist you in the emergency room and your home. Our caregivers do their best to keep you safe wherever you are. Thank you for this review, Dianne.

January 04, 2023

By PEARL W

I am a current client of this provider

They provide care for me. Sometimes I don't know who I am getting. I get different people each time and some of them decide to leave.

Provider Response

Pearl, our caregiving team is able to choose their own schedule, so there may be some days where the same caregiver cannot come in. We have an incredible amount of qualified caregivers that are there for you when you need it. Thank you for leaving this review.

January 03, 2023

By JAMES C_3

I am a current client of this provider

The agency could make life easier by making sure if the caregivers will be cleaning or not. The person who came out, gave me the impression they would be doing light housework and they do not. I would like to see the agency improve by sending the same person.

Provider Response

James, our caregivers are incredible and flexible, but their main responsibility is to provide personal care. They are able to provide light housekeeping, the extent of which is listed on the website. Anything further is not under the services provided. If you would like to tell us more about your experience, please email us.

January 03, 2023

By BARBARA B_3

I am a past client of this provider

I wanted to be sure she was okay. She had back surgery, and needed help. It was essential. I liked that after the first 2–3 weeks, we had the same people coming in the day and night.

Provider Response

We are honored that you chose us for care and that you enjoyed the caregivers that we provided. They are trained and qualified to provide your loved one with quality care. Thank you for leaving this wonderful review.

January 03, 2023

By JESSE B_1

I am a current client of this provider

Their politeness has made my experience positive. The staff visits me to see what they can do to improve. I like that they are polite, courteous, and on time.

Provider Response

Thank you for this kind review, Jesse. Our caregiving and office teams do their best to make you feel safe and comfortable in your home.

December 20, 2022

By GLENN R

I am a current client of this provider

They show up. I like them because the providers are very kind.

Provider Response

We are honored that you chose us for care and enjoy our care services. Please let us know how we can earn that fifth star, thank you for leaving this review, Glenn.

December 20, 2022

By MELISSA S

I am a current client of this provider

They do breakfast and lunches for me. They help me with my bodily functions and clean my bedroom. There is inconsistency in the caregivers and that affects the scheduling.

Provider Response

Melissa, thank you for choosing us for care, we understand that a consistent caregiver and schedule is important to you and your care. Our office team does their best to schedule the same caregivers, but they are sometimes unavailable. Thank you for leaving this feedback.

December 16, 2022

By ROBERT P

I am a current client of this provider

The caregiver seems she's very into her job, she's passionate about it. The agency could improve their communication, with earlier call-outs.

Provider Response

Our caregivers are trained and eager to provide quality care to your loved one and we are happy to hear that you noticed. We will relay your communication concern to our office team to better understand the situation so that we can create a solution. Thank you for your feedback, Robert.

December 15, 2022

By JUDY T

I am a current client of this provider

The people that come could actually do more. They could try to spend more time to find the right people for the patients.

Provider Response

Our office team does their best to match the caregiver with the client to make sure both are satisfied with the care. All of our caregivers are trained and are able to provide quality care. If you have a concern about the care, please reach out to your local office team.

December 07, 2022

By LEVIN F

I am a current client of this provider

The caregivers could show up. They lack communication when no one shows up.

Provider Response

We are sorry to hear that you had a less than stellar experience, Levin. Our caregiving and office team do their best to keep your schedule and care consistent, so we will look into this to determine the best solution. Thank you for bringing this to our attention.

December 07, 2022

By PATRICK Y

I am a current client of this provider

They come on time and do whatever we ask. They are courteous and professional.

Provider Response

Our office team and caregivers understand that consistent and reliable care is important and they do their best to provide the care you deserve. Thank you for leaving this wonderful review, Patrick.

December 06, 2022

By ARTHUR M

I am a past client of this provider

They made our lives better. They showed my husband easier ways to do things. I like that they were compassionate, and they truly cared about their clients.

Provider Response

Thank you for choosing Care Advantage for your care, Arthur. Our caregiver do their best to provide quality care to you and your loved ones.

December 06, 2022

By TARINA W

I am a current client of this provider

If they have caregivers show up, that would make life easier. They need to show up.

Provider Response

We are sorry to hear that you did not have a stellar experience, Tarina. We understand that consistent care is important and we will look into this to figure out a solution to your scheduling concern. Thank you for this feedback.

December 03, 2022

By JOHN H_2

I am a current client of this provider

They get him up, take care of his needs, and make sure that he has a clean bed. She does the laundry for me, and it takes a load off of me. They always call me to find out what is going on, and I like the way they keep in contact. They listen, and they called to apologize about some computer problems.

December 02, 2022

By SHELBY D

I am a current client of this provider

She has only had a couple people who have done a good job. The agency could improve on sending someone who is well trained and can lift her up to use the bathroom and bathe her or turn her in bed.

Provider Response

Shelby, we are sorry to hear that you did not have an exceptional experience. Our caregivers are trained to provide your loved one with quality care. If you are interested in changing caregivers, please reach out to your office team. Thank you for your feedback.

December 01, 2022

By GEORGIA M

I am a current client of this provider

The days they have been here has made a world of difference. They have helped tremendously putting things together. I like that they stay in contact with us. The two caregivers sent have been high quality people.

Provider Response

We are honored that you chose us for care, Georgia. Our caregivers are trained to provide you with quality care and we are happy to hear that you enjoy their company. Thank you for leaving this incredible review.

November 17, 2022

By Anonymous_6708

I am a current client of this provider

I can't think of anything besides better training. They could just check in more.

Provider Response

Our caregivers are trained to provide quality care to your loved one to keep them safe in the home. If you could email us and let us know what type of training you are interested in, we are always looking to improve on our care. Thank you for taking the time to leave this feedback.

November 10, 2022

By HENRY L B

I am a current client of this provider

They help me with everything. I like that everyone who's come here were professional.

Provider Response

We are happy to hear that you are satisfied with the care provided, Henry. Our caregivers are incredible and do their best to make sure that you are safe and comfortable in your home. Thank you for leaving this wonderful review.

November 10, 2022

By DAPHINE K

I am a current client of this provider

I don't have to work to get my house straight, so they help me very much. They could improve on getting more help, sometimes the nurses do not come by.

Provider Response

We are happy to hear that the caregivers assist you with tidying the house. We are sorry that you have not had an exceptional experience with the consistency of caregivers, there are many factors that can attribute to this. However, you should be receiving the care you deserve, so we will look into this to improve on our consistency.

November 10, 2022

By CONNIE C

I am a current client of this provider

They have made it positive because the lady is helpful to her. They make her life easier by helping her get in and out. I like that they are on time, and they do what they are supposed to be doing.

Provider Response

Connie, thank you for taking the time to leave this review. Our caregivers are trained to provide quality care to your loved one and we are happy to hear that they make her life easier.

November 07, 2022

By KENNETH W_1

I am a current client of this provider

My caregivers have helped me the most by doing the job they're supposed to do. A while back, one caregiver helped me with my bath, cleaning the floor, and washing my clothes for me. I like that they're prompt. When they get somebody, they're ready to get to the job. I like when they help me.

Provider Response

Thank you for this incredible review, Kenneth. Our caregivers are awesome and love to help you with the care that you need, they are trained and ready to assist you when and where you need it.

November 07, 2022

By JOSEPH O

I am a current client of this provider

They mean a lot to him, the help they do is tremendous. I like how caring they are.

Provider Response

We are happy to hear that your loved one appreciates the caregivers and the work that they do. Thank you for leaving this review, Joseph.

November 01, 2022

By PATRICIA B_1

I am a current client of this provider

The 24/7 presence is critical for us. The ability to provide cleanliness and to deal with someone as seriously disabled as my wife has helped me as well. I like how this agency presented their services, and they helped me get resources on services they do not provide.

Provider Response

We are happy to hear that our caregivers were able to assist you with the care for your wife and point you in the right direction in areas they are unable to assist. Thank you for taking the time to leave this review.

November 01, 2022

By ARTHUR F_1

I am a past client of this provider

They didn't do what they were supposed to do. I was paying too much for a service that wasn't high quality. My biggest issue was transportation, and I can just take a taxi. The caregivers were always on their phones and wouldn't talk to me. There were only a few who engaged with me and were good.

Provider Response

Arthur, we are sorry to hear that you did not have an exceptional experience with our caregivers. They are trained to provide you with quality care, not spend time on their phones. If you would like to tell us more about your experience, please email us, we will contact the office team. Thank you for this feedback.

November 01, 2022

By JOANN B

I am a current client of this provider

The provider takes initiative. I would recommend my caregiver.

Provider Response

Thank you for taking the time to leave this review, Joann, we appreciate the kind words and recommendation. Our office and care teams do their best to make sure that you are receiving proper care.

October 20, 2022

By JAMES R_1

I am a past client of this provider

I like the people that came. They were helpful and competent. I like that they had a 12-hour shift. A lot of other places didn't offer anything but an 8-hour shift.

Provider Response

We are happy to hear that you were satisfied with the care you received. Our caregivers are incredible and do their best to make sure that you are comfortable in your own home. Thank you for taking the time to leave this review, James.

October 20, 2022

By SONYA A

I am a current client of this provider

I have them for my wound care and for daily assistance. They need more employees to cover needs.

Provider Response

We are happy that you chose us for care, Sonya. Please call your local office team to let them know more about the needs that you need covered, we are always looking to improve on our care.

October 13, 2022

By Anonymous_6614

I am a past client of this provider

They were here for me and my wife. I like that they were timely and listened to understand what our needs were.

Provider Response

We are happy to hear that you enjoyed the care provided by our caregivers. They do their best to listen to what you need and make sure that you are receiving proper care. Thank you for taking the time to leave this review.

October 13, 2022

By CHARLES G_1

I am a past client of this provider

They kept him clean. I liked that they did a good job keeping my dad comfortable.

Provider Response

We are so glad to hear that you enjoyed the care provided for your father. Our caregivers are trained to make sure your father was safe and comfortable. Thank you for taking the time to leave this review, Charles.

October 13, 2022

By GLENDA H

I am a current client of this provider

Some of the ones who come out push her to do more, and that is helpful. I would like that to be more from everyone. They communicate well.

Provider Response

We are happy to hear that you enjoyed the care our caregivers provided. They are incredible and always want to see your loved one improve. Thank you for taking the time to leave this wonderful review, Glenda.

October 07, 2022

By WILBERT A

I am a current client of this provider

They help with everything I need help with. I have no complaints. I haven't had any problems.

Provider Response

We are happy to hear that you have had a stellar experience with our caregivers, they are trained to be knowledgeable and provide quality care. Thank you for leaving this excellent review, Wilbert.

October 06, 2022

By RICHARD L_1

I am a current client of this provider

They can make my life easier by coming when they said that they are coming. They are late and suppose to have gloves. They don't show up half the time.

Provider Response

We are sorry to hear about your experience, Richard. Our caregivers are trained to provide quality care and be prepared to provide this care. We will reach out to the office team to understand what happened. If you would like to tell us more about your experience, please email us.

October 06, 2022

By DAVID W_1

I am a current client of this provider

They could have a greater impact if they could just improve the scheduling. The agency needs to improve their scheduling.

Provider Response

David, we are sorry to hear that you were unsatisfied with the scheduling. If you could email us to let us know more about your experience, we would appreciate it. Clients create the schedules themselves, and you would like to change it, call the local office team and they can adjust it accordingly.

October 05, 2022

By FRANCIS M

I am a current client of this provider

They have helped him socially and they are able to communicate with him. I like the caregivers. They are caring and prompt.

Provider Response

We are so happy to hear that you enjoy the care services provided by our caregivers. They are incredible and they love to help your loved one with what he needs. Thank you for taking the time to leave this wonderful review, Francis.

October 04, 2022

By DORSEY THOMAS W

I am a current client of this provider

They were respectful with the things I did need. I like the people, they are very nice.

Provider Response

We are happy to hear that you are satisfied with the caregivers provided. Our caregivers do their best to make sure that you are comfortable and cared for in your home. Thank you for taking the time to leave this review, Dorsey.

October 03, 2022

By KENNETH W

I am a current client of this provider

The agency has tried to make sure we have a caregiver. I like this agency because they gave us good quality caregivers.

Provider Response

Our office teams do their best to make sure that you are receiving the care you need with a caregiver that you like, Kenneth. Thank you for taking the time to leave this wonderful review.

October 03, 2022

By KENNETH M_1

I am a current client of this provider

It is disconcerting for the client to have different aides every week. They are working with us, but we have had at least 12 different aides. I would like more communication with the office. I need someone who knows the people that can get more aides. Different people answer and then disappear.

Provider Response

We are sorry to hear about your concerns with caregiver and office consistency. We understand that having reliable care is important and our office team does their best to match caregivers and clients, but it can sometimes be a challenge. We will let the office team know your concern so that they can work on finding a solution. Thank you for taking the time to leave this review, Kenneth.

September 24, 2022

By MARTHA O

I am a current client of this provider

I need help with shopping and keeping appointments. They are good. I have macular degeneration and so I needed some help with some things. I like that they were able to work with my schedule. They allowed me to have the minimum hours that I needed.

Provider Response

We are happy to hear that you had a great experience with our caregivers and their assistance with errands. Thank you for taking the time to leave this review and please let us know how we can earn that fifth star, Martha.

September 13, 2022

By NAKEAN H

I am a current client of this provider

I feel like my provider is helpful with cleaning. I would like to see them address the situation directly to the client when there are problems.

Provider Response

We are sorry that you had less than a stellar experience with our caregivers. Thank you for bringing this to our attention, if you could let us know more about the situation we would appreciate it.

September 13, 2022

By ELI W

I am a current client of this provider

They have helped the most by sorting out my messy stuff in my room, making it neat and tidy. I like the flexible hours.

Provider Response

We are happy to hear that you are satisfied with the care provided, including light housekeeping. Our caregivers do their best to ensure that you are receiving the care you need when you need it. Thank you for taking the time to leave this review, please let us know how we can earn that fifth star.

September 09, 2022

By Anonymous_6459

I am a current client of this provider

They could just be a little more consistent with the care. They could try to get someone covering the care that I need at all times. There is a lack of consistency at times.

Provider Response

We are sorry to hear that you did not have a stellar experience with our caregivers. Our office teams do their best to provide caregivers for every shift, but it can be difficult to get last minute call-outs filled. We understand that consistent and reliable care is important to you and your loved ones. Thank you for taking the time to leave this review.

September 08, 2022

By Anonymous_6449

I am a past client of this provider

They offered companionship. I like the convenience.

Provider Response

Our caregivers love to provide companionship and they were happy to be with you. We are glad that you found the process easy. Thank you for taking the time to leave this review.

September 06, 2022

By RONALD H

I am a current client of this provider

They have vacuumed and cleaned. I like the person that they have coming in.

Provider Response

Our caregivers are there to ensure that your residence is clean and free of hazardous, tripping obstacles. Thank you for taking the time to leave this review, Ronald.

September 01, 2022

By RYLAND B

I am a current client of this provider

They are cautious about how they handle their patients. I like that they are on time.

Provider Response

Our caregivers are incredible and do their best to ensure that you are receiving quality care. Thank you for taking the time to leave this review and let us know how we can earn that fifth star, Ryland.

September 01, 2022

By GEORGE B_1

I am a current client of this provider

They should do what they say they are going to do. They should show up and not cancel appointments. They could let me know when they are aren't coming.

Provider Response

We are sorry to hear about your experience with caregivers not showing up. We understand that consistent and reliable care is important to you and your loved ones. We will communicate this with our offices to better understand the situation and work to ensure that you are receiving the care you need.

August 16, 2022

By LILLIAN B_1

I am a current client of this provider

The girl I have now is excellent. She does a lot for me because I have been really sick. She helps me with everything. For one thing, they need to learn how to tell the truth and return phone calls.

Provider Response

Lillian, thank you for choosing us for care, we are happy that you like the caregiver and that she provides the care you require. We are sorry to hear that you did not have a positive experience with the office teams. If you could let us know more about your concerns, please email us, we are always looking to improve our care.

August 05, 2022

By Anonymous_6429

I am a past client of this provider

They helped me get better. I liked that they did what I asked them to do, and most of the time, were very reliable.

Provider Response

Our caregivers do their best to provide incredible care for you when you need it. Thank you for taking the time to leave this review.

August 03, 2022

By NORMAN A. S

I am a current client of this provider

The agency has professional caregivers. I like this agency because they answer my questions.

Provider Response

Thank you for this wonderful review, Norman, our office team and caregivers do their best to ensure that you are receiving incredible care. We are glad that they are answering your questions.

August 01, 2022

By LINDA S_3

I am a current client of this provider

The agency make your life easier by having more communication. People will not show and no one knows why. They could pick up the phone and communicate.

Provider Response

We are sorry to hear about your experience with the lack of communication, Linda. Our office teams do their best to schedule a caregiver for every shift but sometimes there is no availability. This should not leave you without a caregiver or any notice, so we will communicate this with the office team to better understand the situation and how to prevent it in the future. Thank you for taking the time to leave this feedback.

July 20, 2022

By PATRICIA R_1

I am a current client of this provider

They can improve by getting the patient information correct. They could improve with confusion with the clients. The wrong people have come to the home.

Provider Response

We are very sorry to hear about the confusion, Patricia, our caregivers and office team often work together seamlessly, so we will look into this concern to understand what happened. If you would like to reach out and let us know more about your situation, please email us. Thank you for taking the time to leave this review.

July 18, 2022

By TYRONE G

I am a current client of this provider

I have a male caregiver, and he provides companionship. They are very prompt.

Provider Response

Thank you for taking the time to leave this review, Tyrone. Our caregivers are incredible and ensure that you are receiving the care you need, including companionship.

July 15, 2022

By MARY ANN W

I am a past client of this provider

I honestly don't know. They were responsive to our needs when we needed them.

Provider Response

We are honored that you chose us for care Mary Ann, we are happy to hear that our team was able to be there for you when you needed it. Please let us know how we can earn that fifth star!

July 07, 2022

By JOYCE C_2

I am a past client of this provider

The agency was there to assist in whatever she needed like hygiene and her bed. I liked that it was easy to work with.

Provider Response

Thank you for taking the time to leave this wonderful review, Joyce. We are honored that you chose us for care and we are more than happy to take care of your loved one.

July 07, 2022

By Anonymous_6263

I am a past client of this provider

Being a companion to my aunt. They meet the need that I requested.

Provider Response

We are glad to hear that you are satisfied by our caregivers and their top-notch care for your aunt. Thank you for taking the time to leave this review.

July 05, 2022

By RITA L_1

I am a past client of this provider

They have helped my mother by keeping her company.

Provider Response

We are very glad to hear that you and your mother enjoy the company of the caregivers. They are trained to assist you in providing care. Thank you for taking the time to leave this review, Rita.

July 01, 2022

By Anonymous_6300

I am a current client of this provider

The thing about having someone available is good. They are more organized and dependable than my last company.

Provider Response

We are honored that you chose us for care and that we are providing quality care in your home. Thank you for taking the time to leave this review.

June 15, 2022

By DOROTHY S_1

I am a current client of this provider

When I need to change her schedule around, she and Care Advantage are accommodating. I like the fact that I have a good aide who takes care of whatever I need.

Provider Response

We are honored that you chose us to provide care for you and your loved one, Dorothy. Our caregivers are incredible at what they do, and are able to assist when you need it. Thank you for taking the time to leave this review.

June 15, 2022

By JAMES H_2

I am a current client of this provider

They do what I request them to do. They are always on time.

Provider Response

Thank you for taking the time to leave this review, James. Our caregivers are trained to provide quality care to you and your loved ones, we are happy to hear that you are satisfied with the care.

June 08, 2022

By ADOLPH H

I am a current client of this provider

They have made it positive because of the company, warmth, kindness, and tender loving care that they provide. They go the extra mile to make the patient feel special. I like that they make sure to get a fill in for us if somebody calls out.

Provider Response

Thank you for these exceptionally kind words, Adolph. We are honored that you chose us for care and we will continue to go the extra mile for you and your loved one. Thank you for taking the time to leave this review.

June 03, 2022

By SHIRLEY B

I am a current client of this provider

I am constantly making sure that the caregivers are doing what they are supposed to. Communication, especially in terms of last minute scheduling or rescheduling clients who hasn't shown up, can be improved.

Provider Response

Our caregivers are trained and certified to provide quality care for you and your loved one. We are sorry to hear that you did not have a great experience with the office teams, they do their best to provide caregivers wherever they are needed. Thank you for taking the time to leave this feedback, Shirley.

June 02, 2022

By WALTER P

I am a past client of this provider

They responded quickly. They sent great caregivers. We had some that didn't show up. They were quick to respond.

Provider Response

Thank you for this feedback, Walter, we are glad to hear that you enjoyed the caregivers. We do our best to provide quick communication to ensure that you are receiving the care that you need.

May 17, 2022

By THOMAS M_1

I am a current client of this provider

They have been able to provide great service consistently. I like that they are very friendly and accommodating.

Provider Response

Thomas, thank you for this incredible review. We are honored that you chose us for care and we will continue to provide this care to you and your loved ones.

May 17, 2022

By Anonymous_6118

I am a current client of this provider

She does not take too much time off. I am sure she can do something better but I cannot think of anything. I appreciate that they gave me one person who is attentive.

Provider Response

Thank you for taking the time to leave this feedback. We are always looking to improve our care, so when you are able to think of something we can improve, email us so that we can earn that fifth star!

May 09, 2022

By RHONDA M

I am a past client of this provider

They sent a lot of different people with different skill levels. Ultimately they were able to get the things done to maintain my diet in that respect. If they are sending someone to perform light housekeeping it would be nice if that person actually had light housekeeping skills.

Provider Response

Rhonda, thank you for taking the time to leave this feedback. We understand that quality care is important and we would like to better understand the diet situation so that we can improve the care. If you could email us, we would appreciate the insight.

May 06, 2022

By MARGIE M

I am a current client of this provider

They try to help her move around in her bed. They help her get a little stronger. They try to find a good caregiver. They try to find a caregiver that is able to be specific with certain needs.

Provider Response

We are honored to be able to provide care for your loved one, Margie. Our caregivers are trained to assist in anything necessary for your loved one. Thank you for taking the time to leave this review.

May 04, 2022

By BUFORD C

I am a past client of this provider

They were there when I was not there. They were picking up times when they were not allowed to, so they were getting paid twice for the same hours causing scheduling issues. We did not have coverage sometimes because of that. I would like improved staffing and training on what they can and can't do.

Provider Response

Buford, we are sorry to hear about the scheduling situation that occurred, we will contact our office teams to better understand what happened. Our caregivers are trained to provide care for the client, but there are other tasks that only our nurses are trained to do. If you have any questions, please email us.

May 03, 2022

By NADINE R

I am a current client of this provider

It has been very helpful as far as the changes I have had to endure from my surgery. I guess I would say the scheduling.

Provider Response

Thank you for taking the time to leave this review, Nadine. We are honored that you chose us for care after your surgery. Please email us about your concerns that you had with scheduling.

May 02, 2022

By DAVID T

I am a past client of this provider

He was a lot happier having the personnel from them. The quick response when we needed to start services and the effort to cover them was really nice.

Provider Response

We are so glad to hear this, David, thank you for taking the time to leave this review. Our caregivers are incredible, and we are happy that your loved one enjoyed their company.

May 02, 2022

By LATISHA J

I am a current client of this provider

I get to rest. I feel like I have more time to make my appointments instead of having to struggle to get places. It is a big help. I like that they have really good communication. I have always had my days staffed.

Provider Response

Thank you for this incredibly kind review, Latisha. We are honored that you chose us for care, and we are happy to assist you getting around to your appointments.

April 22, 2022

By ALICE G

I am a current client of this provider

They can have a type of subscription and do what needs to be done. The person that I have prior was soliciting and didn't tell me about it which is what I wanted.

Provider Response

We are curious to hear about your experience, Alice, if you could email us, we would love to learn more to see if we can understand it better.

April 08, 2022

By Anonymous_5943

I am a current client of this provider

The availability of aides to cover shifts and the customer service has been good. I think communication between the different aides would be a request I have.

Provider Response

Thank you for leaving this review, we are happy to hear that the consistency and availability of caregivers has been good. We understand that inter-caregiver communication is important in keeping all caregivers up to date with care, we will communicate this topic with the office teams.

April 05, 2022

By MARGARET S

I am a current client of this provider

They help with things like keep her company and they talk to her. I like that they seem to be attentive to our needs and care about us.

Provider Response

Margaret, we do care about you and your loved one. We are honored that you chose us to provide quality care for your family. Thank you for taking the time to leave this wonderful review.

April 05, 2022

By ALCATROUS J

I am a current client of this provider

Care Advantage has made my experience positive by being there when we need them. I would recommend Care Advantage more if they screened their caregivers more carefully

Provider Response

Alcatrous, thank you for taking the time to leave this review. We are honored to be able to take care of your loved ones and provided a positive experience. Our caregivers go through several screening processes before being hired, if you have time, could you email us and tell us more about your experience?

April 01, 2022

By CRAIG G

I am a current client of this provider

The last 4 weeks have been good. We had to go through a few bad caregivers, but we eventually got a good one. Some of the caregivers don't know what they are doing and don't come but then I have caregivers that are wonderful like Stephanie.

Provider Response

Thank you for taking the time to leave this review, Craig. We are sorry to hear that you did not have a stellar experience with some of our caregivers, but we are glad to hear that Stephanie provided a great experience. If you would like to let us know more about your experience, email us.

March 18, 2022

By NANCY J

I am a current client of this provider

They have given me a good aide to help me. They need to answer my calls because I have trouble getting an answer and them returning my calls.

Provider Response

Thank you for this excellent review Nancy! We are so glad that we are able to provide reliable care to you and your loved one.

March 16, 2022

By CARMELITA C

I am a current client of this provider

They have been helpful to me and have found caregivers for us. They know what they are doing and they do a good job.

Provider Response

Thank you for this wonderful review, Carmelita. We are honored to be able to take care of your loved one and provide peace of mind for you. Our caregivers are trained to deliver quality care.

March 01, 2022

By DAWN K

I am a past client of this provider

They have helped the most by giving a caregiver who was capable and willing. I like that we had people available when we needed them.

Provider Response

Thank you for leaving this review, Dawn. We train and provide our caregivers with the information, but they come in with the capacity and care for this job. We do our best to have caregivers come in for when you or your loved one needs care. Please let us know how we can earn more stars!

March 01, 2022

By JAY R

I am a past client of this provider

We only had two visits with the caregivers so thy didn't make a huge impact on anyone's daily life. We wouldn't recommend them to others. We were told that that the agency would send us vaccinated caregivers and they did not.

Provider Response

Thank you for taking the time to leave this review, Jay. Our caregivers are trained and provided with PPE to deliver quality care and we are sorry to hear that you did not find the care to be impactful.

March 01, 2022

By LEROY J

I am a current client of this provider

The agency can make my life easier if I could get more help with him. I like this agency because they keep in touch with me.

Provider Response

Thank you for leaving this kind review, Leroy. We do our best to make your life easier and provide the best care for your loved one. We are always here 24/7 to stay in touch.

February 16, 2022

By CAROLYN R

I am a past client of this provider

They made my experience positive by giving me the chance to go to work while feeling that the client was safe. I like Care Advantage because the nurses that showed up were professional friendly and attentive.

Provider Response

We are so honored to have been able to care for your loved one and allow you the ability to go to work and feel comfort in knowing they were receiving great care. Thank you for taking the time to leave this review.

February 14, 2022

By ANGELA A

I am a current client of this provider

They are very helpful, they do the laundry and cleaning up and that is really good. I really like that they respond to my needs when I need something.

Provider Response

We are so happy to hear that you have enjoyed the care that you received. Our caregivers are trained to help you when they can! Thank you for taking the time to leave this wonderful review, and please let us know how we can earn that fifth star!

February 14, 2022

By WILLIAM W

I am a past client of this provider

I would not have been able to care for him otherwise. Everyone that I spoke with to set things up were great. Everyone kept in contact with me and they recommended someone in my area.

Provider Response

Thank you for your incredible review, William. We were so honored to have been able to care for your loved one, we were happy to work with you through the process.

February 02, 2022

By MARION W

I am a past client of this provider

It was good, but I felt we needed more support for the level of care needed for her. I would recommend them because they provide consistent care, but I never got to the point where I thought it was great service.

Provider Response

Marion, we are sorry to hear that you did not experience incredible service from our caregivers. Our caregivers can provide a wide range of services, but if you need higher care, we offer services for that as well. We have nurses that can come into the home and provide more support if that is what is needed. Thank you for taking the time to leave this feedback.

January 19, 2022

By EDGAR R

I am a past client of this provider

The lady I had working with me was very good. I would recommend them as far as the caregivers.

Provider Response

Thank you for leaving this kind review, Edgar. We are honored to be able to take care of you and your loved ones.

January 04, 2022

By TERRY AND HOLLY F

I am a past client of this provider

They could have made my life easier by charging a lot less and having more professional staff. I'd like to care advantage to improve on their cost and quality of service.

Provider Response

We are sorry to hear that you did not have an exceptional experience with our office staff. If you would like to give us more details about what occurred, please email us.

January 04, 2022

By KUM G

I am a current client of this provider

This agency is very responsive. This agency should notify you when no one's going to show up.

Provider Response

Thank you for leaving this review. We are glad to hear that our office team was responsive. We are sorry to hear that you did not have a stellar experience with caregiver communications.

December 07, 2021

By MANUEL B

I am a past client of this provider

No one showed up, so that was definitely not good. There was a no call, no show. No one showed up for the scheduled appointment! They also did not call us back until after three or four attempts at contacting the office staff.

Provider Response

Manuel, we are so sorry to hear about your experience. An absence should never occur and we will look into this. Thank you for bringing this to our attention, we will communicate with the office teams to ensure this doesn't occur again.

November 11, 2021

By JOAN S

I am a past client of this provider

They were always focused on my well-being and improvement. We meet lots of people and they would come on time and truly cared.

Provider Response

Thank you for taking the time to leave this review, Joan. We are honored to be able to help you improve. Please let us know how we can earn that fifth star!

November 04, 2021

By CONNIE R

I am a current client of this provider

They could be better at communicating with us. They should be better at following up with us.

Provider Response

Connie, we are so sorry to hear that you did not have a stellar experience. We will communicate this issue with our office teams to ensure that communication is received well on both sides. Thank you for taking the time to leave this review.

November 03, 2021

By DERRICK H

I am a current client of this provider

They keep the house clean and they take out the trash for me. They have helped us a lot and they have worked with us.

Provider Response

Derrick, thank you for taking the time to leave this wonderful review. We are so happy to hear that the caregivers helped you and worked with you.

November 01, 2021

By YVETTE W

I am a current client of this provider

I am blind, and they have come in and organized my apartment. I have 3 women that come and each one of them is so nice, and they ask me what needs to be done. I even had to tell them to rest because they are hard workers.

Provider Response

Yvette, this is a very touching review, thank you for sharing. We are so glad that we are able to provide caregivers to assist you in your apartment. We are happy to work hard for you.

October 19, 2021

By DARLINDA B

I am a past client of this provider

They helped me get back on my feet when I came out of the hospital. They were timely. They took good care of me.

Provider Response

Darlinda, we are so happy that you are feeling better and are back to yourself again. We are thankful for the privilege to care for you and we will always be here if you need our services in the future. We can help with light household chores, transportation and more.

October 12, 2021

By JUAN P_1

I am a past client of this provider

They were prompt and well managed. Care Advantage was genuinely caring.

Provider Response

Juan, thank you for leaving this wonderful review. We are honored to be able to care for you and your loved ones.

October 12, 2021

By CURTIS P

I am a past client of this provider

They could have been professional, courteous, respectful, and honest. They need to improve their unprofessionalism, how they speak to people, their nastiness, and their rudeness.

Provider Response

Curtis, We are so sorry to read this review and we apologize for the recent experience you have had with our team. Please know that we take this feedback very seriously and will address our caregivers and office teams appropriately. Attitude and Respect are two of our company values and we work to achieve and live these values every day. We will engage our caregivers and re-introduce our training program on client engagement and make sure that they understand what is expected of them while in your home. Than you for brining this to our attention and we hope that you will see a quick improvement very soon.

October 07, 2021

By WILLIE RUTH S

I am a current client of this provider

We were able to find a caregiver quickly and they have stuck with us. It has been convenient and easy.

Provider Response

Willie, we are so glad to hear that we were able to provide a caregiver that fit your needs! Thank you for leaving this review, please let us know how we can earn that fifth star!

October 04, 2021

By JEANNETTE E

I am a current client of this provider

I feel that they need to call the night before when nobody can cover the shift. They do not give us enough time to know.

Provider Response

Jeannette, thank you for taking the time to leave us a review. We are so sorry that you have not received a positive experience with our office teams. Please know that we have an on-call team ready 24/7 and if we are able to assist with caregiver call outs, we try as soon as we are made aware. Caregivers are held to an attendance and call-out policy and we work to cover shifts as fast as possible if we know about them in advance. As you might image, life can happen and call outs are not always given with 24 hours notice as per our policy, but we will continue to work very hard to cover missed shifts by activating our large network of caregivers.

September 27, 2021

By NATALEE F

I am a current client of this provider

Before them coming, I could not leave the client alone and therefore could not get out at all. Now I can schedule and make appointments. They have been very responsive and price-wise they seem to be in line with the norm.

Provider Response

Natalee, we are so happy to read your review! We appreciate the time you took to leave us your kind words. Thank you for mentioning our response time as we pride ourselves on starting care within 24 hours of the first call! We hope we can continue to be of service to you and your family.

September 22, 2021

By KENT D

I am a past client of this provider

The caregiver didn't intrude at all. He always came on time and left on time. I called to schedule and they'd send someone out.

Provider Response

Kent, thank you so much for your kind words. We are so happy to know that you like your caregiver and the care you received. We are always happy to help you and your family! Please let us know if we can be of additional service to you!

September 08, 2021

By CARLOTTA A

I am a current client of this provider

They are a great help. Once they do get out there, they will do a good job. They can show up when they say they are going to show up. I have had a lot of people not showing up when they are supposed to show up.

Provider Response

Carlotta, thank you for taking the time to leave this review. We are so happy to be able to help you and your loved one. We are sorry to hear about caregivers not showing up, we will work with the office team to figure out the best course of action to ensure communication is clear.

September 02, 2021

By Anonymous_5229

I am a current client of this provider

Stephanie is great and Rose is outstanding. Others come in and they eat first. One caregiver says that it was not their job to dress my mother. They are on their phones, texting, and talking. Rose has bent over backwards to help us. I have had to get other people to do the care. When they say they are going to call, they should call. They should offer services. We don't ever know for sure if they are going to show up. We think they are going to show up and they say that they don't have anyone an hour after they were supposed to be there. Not all of their staff is vaccinated.

Provider Response

Thank you for leaving a reviews. We take your feedback very seriously and we are so sorry to hear you have had a less than positive experience with our company. You are correct that caregivers should absolutely following the task list according to their care plan and dress your mother. We are sorry and this will be addressed at the branch level immediately. Thank you for alerting us that you have experienced caregivers on their phones, we will certainly reinforce our policy. We are happy to hear that you have some great experiences with Rose and Stephanie and we will be sure to let them know of this feedback! As for vaccination status, while at this time we cannot mandate anyone to be vaccinated, if you would let the office team know your preferences, then we will do our absolute best to schedule vaccinated caregivers. We are happy to discuss any additional concerns you have with our branch leadership. You can email us or call.

August 19, 2021

By Anonymous_5140

I am a current client of this provider

They provide a lot of help. They help me with bathing, toiletry, changing linens and that type of thing. I like how they are prompt and willing to do things.

Provider Response

Thank you for taking the time to leave this positive review. We are so glad that we are able to assist you in your daily life.

August 13, 2021

By SHERLEY T

I am a past client of this provider

They had great costumer service. I liked that when we needed them to come out the were always there and they were very kind.

Provider Response

We are so glad that we were able to provide stellar service to you and your family. Thank you for taking the time to leave this review Sherley.

August 06, 2021

By CHRISTINE W_1

I am a past client of this provider

They were there for her to take care of her. I liked that they were on time and did a good job while they were there.

Provider Response

Thank you for leaving this review Christine. We are happy to have been able to care for your loved one. Let us know how we could have earned that fifth star.

August 03, 2021

By JAMES O

I am a current client of this provider

If all the employees had some kind of consistency. There are individuals who have had a positive impact, but as far as a whole it is an average impact. There is a lot that needs improving, such as having a backup plan in case someone is unable to come out to provide care.

Provider Response

James, we are so sorry to hear that you did not have a stellar experience with our office team. We will communicate with them to figure out a way to resolve this issue while maintaining quality customer service. Thank you for taking the time to leave this review.

July 28, 2021

By MARIA C

I am a current client of this provider

They're here for me when I need them. They do what say they're going to do.

Provider Response

Thank you for taking the time to leave this review, Maria. We are so glad that we are able to help you when you need it. We are always doing our best to provide excellent care to our clients.

July 09, 2021

By DIANA S

I am a current client of this provider

They have helped me get my day started and accomplish things every day. I like that they work with me for whenever I need a caregiver that day.

Provider Response

Thank you for leaving this wonderful review, Diana. We are so glad that we are able to assist you and in a way that fits your schedule!

June 24, 2021

By Anonymous_4932

I am a past client of this provider

We needed someone to watch her and when she needed help they left. We have some difficulties with consistent staffing. We had an aide watching my mom and she left with 4 hours left to care.

Provider Response

Thank you for bringing this to our attention. We understand that reliable and consistence in care is very important and in your case that was not seen through. We will look into this case and figure out the best way to resolve it in the future.

June 11, 2021

By RUTH ANN M

I am a current client of this provider

They have been very good and have done their work. They have taken care of her pretty well, I am satisfied.

Provider Response

Ruth Ann, we are honored to be able to care for your family. Thank you for taking the time to leave this review.

June 09, 2021

By NANCY S_1

I am a past client of this provider

They did what we were not able to tend to, their presence was also good. They were reliable, very nice people to work with.

Provider Response

Nancy, thank you for leaving this kind review. We are honored to be able to assist you and your family.

May 22, 2021

By RUTH P

I am a past client of this provider

They are very helpful. It is hard for me to accept help but I need the services. It has been very impactful. It has helped me to have things done. I do appreciate the people that were sent to me. They are efficient and do what they are supposed to do.

Provider Response

Thank you so much for taking the time to rate us 5 stars Ruth! We are honored to be able to help you and we look forward to continually providing superior customer service.

May 07, 2021

By KATHRYN S

I am a past client of this provider

They sent in the best, most caring caregivers that could have been. They also got her care up and going right away. I have already recommended them to another resident.

Provider Response

Thank you so much for the kind review, Kathryn. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

April 22, 2021

By ROBERT S_2

I am a current client of this provider

They are great most of the time. Compared to what my mom had to go through, they did a lot better for my dad. They actually send someone who has a conscience and takes care of this person who cannot talk or defend themselves. When they come in they work. They are so much better than my mother's care where the people who came in sat and got insurance pay out.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review! We look forward to continue to deliver great service with amazing and compassionate caregivers.

April 12, 2021

By ELIZABETH G

I am a current client of this provider

The work that Felicia has helped Elizabeth with, like helping with the cleaning and straightening up, has been helpful. The aide that has come out seemed to be very efficient.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

April 02, 2021

By JACKIE T

I am a past client of this provider

The caregivers who did show up were very good. They helped out a lot. It seemed like we never know who was coming and when they were coming. Whenever I called, they always said they were looking for someone.

Provider Response

We are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Thank you for taking the time to leave us a review.

March 16, 2021

By LELAND S

I am a past client of this provider

The agency could have had more professional nurses. The caregivers were very unprofessional.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and professionality. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for others.

March 04, 2021

By CATHERINE E

I am a current client of this provider

When they hire people, they need to have better qualifications. They need to improve their communication.

Provider Response

Catherine, we are so sorry you have had a less than positive experience with our caregivers. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.

March 01, 2021

By HERB A

I am a current client of this provider

They could be more aware of the client's needs, be more responsive to them, and to act more compassionate. They need to have the employee be on time and stay awake.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for you.

February 24, 2021

By Justus68

I am a past client of this provider

Our loved one needed 24 hour experienced care for a serious, debilitating illness. On many occasions, the caregivers seemed as if they had no training at all. We had instances of caregivers rolling our loved one into the rails of the bed, not helping when our loved one was choking, not be cleaned or changed properly, sleeping on the job, arriving late or not at all, etc. etc. Many calls to the office and to the headquarters did little to help. I would not recommend this company to anyone

Provider Response

Thank you for taking the time to share this feedback, I am so sorry to hear that you had a bad experience with our company. We have researched the specifics and found that there were factors on our end that contributed to your negative experience. We are addressing these immediately with the staff involved. It is our goal to consistently provide compassionate care to our clients, and in your case, we did not meet those goals or your expectations. We are truly sorry and take your comments very seriously to better improve our service. Please know that we are here should you need us in the future, and in that case, please contact me directly so that I can facilitate to ensure a more positive experience. Josh Delawder, Regional Vice President.

February 19, 2021

By HATTIE R

I am a current client of this provider

Without these services I'm receiving, I don't know what I will be doing. My body doesn't want to cooperate with my brain. They are caring and have responsible people. The caregiver who comes here is very attentive. She asks questions and does her job well.

Provider Response

Hattie, thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review.

February 16, 2021

By GWENDOLYN G

I am a current client of this provider

They could have more time doing care like a bath. They could have more contact with the caretaker.

Provider Response

We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, we are sorry you did not experience this. We will be sure to alert the office about your concerns. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

February 04, 2021

By POMPEY AND MAUDIE S

I am a current client of this provider

They send the people when we need them and they are on time. The people they have sent so far have been good.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

February 01, 2021

By ELEANOR B

I am a past client of this provider

The girl who did come was wonderful with my aunt. But she always had to be reminded of what to do, she never knew what to do automatically. I would like there to be more communication on their part. And aides who actually show up for work.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for others.

January 21, 2021

By LINDA H

I am a past client of this provider

They have given valuable assistance and they helped me get better. They are very caring and know what they are doing.

Provider Response

Thank you so much for your kind words, Linda! We appreciate that you took the time to give us a 5 star review!

January 12, 2021

By SHIRLEY M

I am a past client of this provider

It was great, since I'm in a different city. I also could not travel due to the virus, so it was mentally liberating to count on this company. I like the quick response any time I call.

Provider Response

Thank you so much for taking the time to leave this wonderful review, Shirley. We are so glad we were able to make you feel better!

January 05, 2021

By BARBARA G

I am a past client of this provider

They need to have training so they can recognize various symptoms with patients. They need to screen the aides that come in a lot.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

January 05, 2021

By PATSY D_1

I am a current client of this provider

It helped for her to have someone here to talk to and that she felt comfortable with. I would like it if we could get more care on the weekends. I do like all the nurses that come to provide for her.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

December 08, 2020

By BEVERLYE E

I am a current client of this provider

She has helped us by doing what we need to do. She is proficient. It would depend on the caregiver, the one that we have right now is able to understand what my wife needs.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

December 03, 2020

By JUNIOR D

I am a current client of this provider

He has someone to talk to so he isn't down anymore. She is always on time.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

November 16, 2020

By JESSE B

I am a current client of this provider

They have helped my health get better. They let me exercise. I can also assist my wife now. They are prompt and on time.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

November 06, 2020

By CLARENCE T

I am a current client of this provider

My caregiver will make sure I have taken my medications and that everything is sanitized. This agency has provided me with a great aide. She is always ready to work.

Provider Response

Clarence, thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

July 10, 2020

By MARY C_3

I am a past client of this provider

The young lady was able to come 7 days a week so the hours worked very well so there was special care. The young lady was very professional and caring and loving towards my mother. They kept in touch with me. They were able to answer my questions and supply needs.

Provider Response

Mary, thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

June 05, 2020

By SAMUEL N

I am a current client of this provider

They do things around the house for me. The caregivers are very kind.

Provider Response

Samuel, thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

March 05, 2020

By LILLIE C_2

I am a current client of this provider

They make me feel confident. They have good quality of care.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review. We strive to deliver the best quality of care possible and are happy to read that this has been your experience.

February 06, 2020

By SHEILA Z

I am a current client of this provider

They have done what I have I asked them to do. The quality of the people is good and they are well managed.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to provide are for you and keep you safe and well at home. We look forward to continually providing superior customer service.

January 23, 2020

By AYANA G

I am a past client of this provider

It was good to have a helping hand, but because she was new, the professionalism was not there. There were times where I would ask the caregiver to do something, and it was not done well. The professionalism and communication was not there. I did not like that they send different people everyday. There was a time that they sent someone to the house and she was good. I requested her permanently. I knew I was moving and I asked to have her the rest of the week. They ended up taking her off the schedule, and did not get someone to me until the end of the week.

Provider Response

Ayana, we are so sorry to hear about your experience. We understand that quality and consistent care is highly important to you and your loved ones. Thank you for leaving this feedback.

January 17, 2020

By PHILLIP L

I am a past client of this provider

We couldn't believe how she acted in the house. She never stayed the time that she was supposed to and would leave early.

Provider Response

Phillip, we are so sorry to hear about your experience. This behavior is not what we stand for and we understand that quality and consistent care for you and your loved ones is the highest importance. We will communicate this issue with our office teams to create a solution. Thank you for taking the time to leave this feedback.

January 09, 2020

By ROSEMARY M

I am a past client of this provider

She took care of her and made sure she was bathed and dressed. They do not have very good communication with their employees or with the clients.

Provider Response

Rosemary, we are sorry to hear that we were not able to provide stellar communication for you and your loved ones. We will ensure that our office teams are creating clear and concise communication between caregivers so that you are given quality care. Thank you for taking the time to leave this review.

December 19, 2019

By CAROLYN D

I am a current client of this provider

They broke the shredder in my house, so I had to replace it. They replace the caregiver if they need to.

Provider Response

Carolyn, we are so sorry to hear about your shredder. We are able to provide a different caregiver upon request and we hope they are able to provide excellent care. Thank you for leaving this review.

December 12, 2019

By DAVID P

I am a past client of this provider

We wanted the caregivers to help more with ADLs, such as bathing and toileting. They could have had better screening and background checks with their staff.

Provider Response

David, thank you for leaving this feedback. We are sorry to hear that we were not able to fit your family with an incredible caregiver. We will look into the situation to see how we can improve in the future.

December 04, 2019

By MICHAEL P_1

I am a current client of this provider

I literally love Care Advantage. I even wrote a letter and an email just to tell the people thank you. I'm so grateful that Home Care Pulse called to do a survey because I have been trying to figure out who to thank. The ladies are fabulous. A friend's son was using the bad company, and I told them about Care Advantage, and they switched, and now, she has not gone one day without having coverage.

Provider Response

We are so happy to hear this Michael, thank you for leaving this review. We are honored to have been able to provide a caregiver that left this impact on you and others.

November 27, 2019

By Anonymous_2779

I am a past client of this provider

It was nice to know it was being taken care of. For the most part, everything was good. There were a couple times the caregivers didn't click.

Provider Response

We are happy that we were able to take care of your loved one, we are sorry to hear that some of our caregivers were not able to provide stellar care. Thank you for leaving this review.

November 18, 2019

By FRANCES M

I am a current client of this provider

They need to send caregivers who are qualified and who want to do the job. The aides need to be trained better in manners and having consideration for the patients.

Provider Response

Thank you for leaving us this valuable information. We are so sorry that you had a less than perfect experience. We will be sure to coach and train on teams on timeliness and attitude. Our values support compassionate care with a great attitude, therefore, if this was not your experience, we sincerely apologize. Please email us to give any additional details or to speak with a leader who can make your customer experience a positive one.

November 05, 2019

By WILLIAM L_5

I am a current client of this provider

Without it, I wouldn't be able to work. They could improve the office staff and communication. Sometimes people don't come when they should.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.

November 04, 2019

By Anonymous_2777

I am a current client of this provider

The caregiver being here gives me a chance to go outside the house and do what I need to do. They could keep me aware if there are any problems regarding the VA renewing the contact so that I'm not sitting on pins and needles.

Provider Response

Thank you for taking the time to leave this review. We are honored to be able to take care of your loved one and allow you to get out of the house from time to time.

November 04, 2019

By Anonymous

I am a current client of this provider

We have two excellent caregivers that rotate the nights. If they were not there, I would have to be there. The communication between the office and the family members needs to be better. It is getting better, which is good.

Provider Response

Thank you for giving us this five star review. We will certainly take your feedback to our office to be sure they do indeed communicate better for you.

November 04, 2019

By Anonymous

I am a current client of this provider

They did well at taking care of my mother. They could improve communication.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!

November 04, 2019

By TYRONE F

I am a current client of this provider

They could be more knowledgeable, and there should be more communication between the office and the staff. They should have better employee training. We've had trouble with the caregivers on the weekends. Sometimes, we get someone on the weekend, and sometimes we don't.

Provider Response

We are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Thank you for taking the time to leave us a review.

July 30, 2019

By PURCELL D

I am a current client of this provider

They should just be dependable. They should be on time.

Provider Response

Purcell, we are sorry that we did not provide outstanding service. We will work with office teams to figure out a solution while maintaining excellent customer service. Thank you for leaving this review.

July 30, 2019

By DR. THOMAS S

I am a current client of this provider

I have someone who can help me in and out of the pool and get in to my bath. I like that the people that come here and take care of us. We have one person that comes here, and we like her.

Provider Response

Dr. Thomas, thank you for leaving this kind review. We are so honored to be able to assist you in your daily tasks.

July 29, 2019

By MABLE B

I am a past client of this provider

The representative they sent, who provided the service, always came as scheduled. They interacted with her as a friend. I think they should have notified us that the service was to be stopped. I did not find out that Humana did not provide payment for the service. If they had told us that in advance, it would have been better.

Provider Response

Mable, thank you for leaving this review. We are so glad that we were able to assist you and your family for the time. We are sorry that the communication was not up to our normal standards.

July 26, 2019

By TERRY T

I am a current client of this provider

They have helped the most with helping me shower and take care of myself a little better. I like the caregiver that I have.

July 22, 2019

By AARON M_2

I am a past client of this provider

We had workers who wouldn't show up for work, which made us need to change doctor appointments. They need to have workers who are more trained and qualified to do the work. They should make sure they do the job instead of sleeping in.

Provider Response

We are so sorry you did not have an exemplary experience with our care teams. Please let us know any additional details about your specific case so that we may communicate, train, and execute even better service. Please contact us.

July 22, 2019

By SYLVIA F_1

I am a current client of this provider

If I need anything, they are willing to do it. They are great company. I can talk with them and have a good conversation with them. I liked that they have all been really kind and sweet people. They are always ready to do what I ask them to do.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

July 12, 2019

By SANDRA W_11

I am a current client of this provider

She does whatever I tell her to do and doesn't question me about what I want. As soon as I tell her to do it, she does it right away. A lot of the girls are blindsided when they come in. I think the fill ins need to be better trained. They do not do something that I thought they would do. When I do call, they do try to go above and beyond to get someone in here.

Provider Response

I am pleased to hear that the office team has resolved your concerns. We appreciate your continued confidence in our services and look forward to continuing to serve you.

May 30, 2019

By PAUL F

I am a current client of this provider

They are providing me with supportive services to help me do better with my life. They provide an excellent service.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

May 29, 2019

By ROOSEVELT F

I am a past client of this provider

My first time around, I have nothing negative to say. They spoke to him like he was their own parent. They are both engaged and concerned. I am very impressed with that. They are prompt, and they know their job. I have learned from my caregiver as well. They are patient.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

May 28, 2019

By BARBARA C_1

I am a past client of this provider

She was able to follow the directions I gave her regarding what needed to be done. The girl was very nice and qualified.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

May 24, 2019

By WILLIAM C

I am a past client of this provider

They needed to show up on time. They did not do anything right. They just watched TV.

Provider Response

Thank you for leaving us this valuable information. We are so sorry that you had a less than perfect experience. We will be sure to coach and train on teams on timeliness and attitude. Our values support compassionate care with a great attitude, therefore, if this was not your experience, we sincerely apologize. Please email us to give any additional details or to speak with a leader who can make your customer experience a positive one.

May 20, 2019

By MARY S_1

I am a current client of this provider

I would just need more help and can't afford it. I would like to see communication with the main office for scheduling.

Provider Response

Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

April 26, 2019

By VERNA L

I am a current client of this provider

The caregivers need to be on time. They could go above and beyond what they are required to do. A lot of times we don't have an aide show up and that's the problem we run into.

Provider Response

Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

April 24, 2019

By MAXINE S

I am a current client of this provider

They could improve the communication. I would like to see communication improved and I like the quality of the services.

Provider Response

Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Please let us know if you have additional details to share by emailing us.

April 23, 2019

By SHIRLEY S_2

I am a current client of this provider

They have helped out the most by doing my home care. They do cleaning. I like the work that they do.

Provider Response

Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

April 22, 2019

By ERIC G

I am a current client of this provider

She gets into his world. She will interact with him. Others have not interacted with him at all, but she is willing to to do what he wants. They need to communicate more with the staffing. I'm not familiar with my son's paperwork, and I have asked several times about it.

Provider Response

Thanks for your comments and insight on regarding our Newport News office. We are always looking to improve the level of service we provide and will be sure to look into your points regarding our staffing processes.

April 12, 2019

By SHIRLEY W

I am a past client of this provider

When we actually called to ask a question the night that she passed, the woman on staff with her left. She didn't even stay and wait for the doctor to come. She said she had an appointment and it wasn't even the end of her shift. Then, no one contacted the person coming on for the next shift. When she showed up, she called the on-call people and no one ever called back. The person working didn't even know since she was in the kitchen on her phone. They kept sending people who could not handle her weight or her issues. She was doing nothing. They should have more experienced people to send out who are based on the actual case. She was a heart failure patient who was full of fluid. The person they sent out did not know that, so she drowned in her fluid.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. Please accept our deepest sympathies for you and your family.

April 12, 2019

By DONNA C

I am a current client of this provider

I have someone help me out with things. I like that they keep up with the aides.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

April 12, 2019

By HUGH N

I am a current client of this provider

They have been there when I need them. They send a nurse with different ideas to help solve the problem. I like all of it. It's just what I need. It's a fine thing to have if you need your medical stuff taken care of.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

March 25, 2019

By YVETTE R

I am a current client of this provider

They help me out. Everything they do is helpful. They are always on time.

March 22, 2019

By JUDGE M

I am a current client of this provider

It gives me three hours a day for myself. I can go away and take time out for myself. Care Advantage responds to me very quickly.

Provider Response

I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

March 22, 2019

By Anonymous_1670

I am a current client of this provider

I want someone to be able to stay in with me because of how my loved one's situation is. The aides only come for a few days a week, and that is a problem because I need a permanent caregiver.

Provider Response

We are so sorry you did not have an exemplary experience with our care teams. Please let us know any additional details about your specific case so that we may communicate, train, and execute even better service. Please contact us. We can easily provide additional caregivers if that is your need, but you should discuss with your local office so we can better serve.

March 22, 2019

By abev

I am a current client of this provider

Do not use Care Advantage. I am in the process of interviewing with other agencies. Their leadership and staff lacks experience and professionalism. They do not return calls or emails and they have NO back plan if a caregiver cannot make it. Exact same for the Suffolk location, who once sent a man to my home to care for my mother and hid it from me. If not for the main Caregiver who I actually like, I would've stopped using them when I refused to continue using the Suffolk assistance. NOW, despite liking the Caregiver, I will no longer take their bad business ethics.

Provider Response

Thank you for reaching out. It goes without saying that we are deeply disappointed to read your review, we take your comments extremely seriously and would like to investigate further so we can ensure our processes are adjusted accordingly. Would you be kind enough to email us and provide us with more background.

March 21, 2019

By GERALDINE G_1

I am a past client of this provider

They could have kept us informed about what was going on. I had to change caregivers. The people that they had here were good, but there was a lack of communication when people started not showing up. They didn't keep me informed about what was going on.

March 12, 2019

By SADIE S

I am a current client of this provider

It hasn't been good to me. I might as well just be here by myself. I'm taking my mom away from the care on Friday. We were told that we would get 9-5 care and we have not had that. They leave her alone on weekends, which is also not what I was told would happen.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for others.

March 12, 2019

By WILLIAM W_1

I am a current client of this provider

They are able to take care of his daily routine, like getting in the shower and getting dressed. They took awhile to find somebody, but now they have someone and they are able to come twice a week.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

March 12, 2019

By IRENE N_1

I am a current client of this provider

It's been very disruptive, and she hasn't been getting the service she needs. It seems that people are finding new jobs and new clients and not coming in here. We've been having a difficulty with people reporting out.

February 26, 2019

By LILLIE C

I am a current client of this provider

They make my life a whole lot easier by doing the things that I can't do for myself. I like the caring attitude and efficiency of the worker.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

February 20, 2019

By MAURICE W_3

I am a current client of this provider

They help my loved one with getting in and out of bed. They need to improve their staffing. They need to make sure that they have backup staffing when someone calls out.

Provider Response

Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner. Please let us know if this continues by emailing us.

February 12, 2019

By JOEL J

I am a current client of this provider

They need to provide more hours. In the very beginning was not reliable. There were days the caregiver didn't show up.

February 12, 2019

By JOYCE K_1

I am a current client of this provider

She helps me with my bathing and makes my food for me. The lady that comes to me is very active in what she does for me. I would recommend her to others.

Provider Response

Thank you so much for this wonderful feedback. We are so pleased to hear that your caregiver is making a difference. It is our pleasure to serve you, and we appreciate your continued confidence.

January 29, 2019

By SADIE C_1

I am a current client of this provider

They all care about my needs because I can't get out of bed, and they are reliable. I like that they are quick at helping with what I need.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 07, 2019

By ANDREW L_2

I am a current client of this provider

They should show real concern and more respect in companionship for him. It is not just about the money. They need better communication and better aides. They need aides that are available at that time. There are too many times they call in and can't come in.

Provider Response

Thank you for leaving us this valuable information. We are so sorry that you had a less than perfect experience. We will be sure to coach and train on teams on timeliness and attitude. Our values support compassionate care with a great attitude, therefore, if this was not your experience, we sincerely apologize. Please email us to give any additional details or to speak with a leader who can make your customer experience a positive one.

January 07, 2019

By FRANK B_2

I am a current client of this provider

They could pay attention to their billing, and they need to correspond with their people if someone isn't going to show up. One time no one showed up and no one called to tell me. I had a lady today, and she didn't' really even check on my brother. I get bills that I have already paid, and I don't like that either.

Provider Response

We are so sorry that you have had a less than positive experience with our teams. We will certainly be sure to review our billing processes and discuss with our local office teams as well. If you have more details to provide so we can help make your experience a better one, please email us for a quick resolution.

January 07, 2019

By MAURICE W_2

I am a current client of this provider

They help me the most by being there when I need them. They help me get in an out of bed. They need to get me help on the weekends and holidays.

Provider Response

We are so glad that our caregivers were there when you needed them! We hope that one day we can earn that 5th star!

January 07, 2019

By MILLIE P_1

I am a current client of this provider

I feel secure with her. She sees everything that needs to be done. I don't have to tell her every little thing because she is very observant. The services are great. My caregiver does everything that is needed. She is very competent.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 07, 2019

By PATRICIA B_12

I am a current client of this provider

They help me out. They bathe me, talk to me, and clean my house. I like the company. They do good work. My aide is the best, and she does everything.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 07, 2019

By JANET W

I am a past client of this provider

They were young, educated, and they knew how to do things the way I wanted it done. They did it my way. They need to get the bills straight. They sent people when I didn't need them.

Provider Response

Thank you for providing this valuable feedback. Our caregivers can absolutely assist with household chores. There are some restrictions with some insurance plans, so we would need to review your specific circumstances to ensure that household chores are a covered service. We are more than happy to do that. Please speak with your local office and make them aware of this request, and we will meet these needs.

January 07, 2019

By EARLINE H_1

I am a current client of this provider

They could have a bigger impact by being more organized and getting better staff so that we are not losing hours. They need to have better organization in communicating with the caregivers that service us the way they should, talking to us, and following up more.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that you have not been satisfied with the services provided. We strive for all clients to be completely satisfied. We will work with the caregivers as well as the office team to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

December 19, 2018

By FRANCINE B

I am a current client of this provider

They're good at giving her baths and stuff like that. They're good at providing her with what she really needs. The nurses that they send are pretty nice, and they're really good.

Provider Response

Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

December 18, 2018

By MAURICE W_1

I am a current client of this provider

They get him out of bed, as long as they show up on time for all that. I think they could be more prompt and consistent, and schedule better to have flexibility.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

December 14, 2018

By CLAIRE M_1

I am a current client of this provider

They have allowed us to feel comfortable and go to work knowing that my loved one is being taken care of. I think they need to communicate more with me.

December 06, 2018

By CHARLOTTE G_1

I am a current client of this provider

The schedulers need to a better job at finding caregivers. Caregivers were supposed to show up at a certain time, and they didn't. They couldn't find a substitute.

Provider Response

I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones

December 06, 2018

By GAIL C_2

I am a current client of this provider

The provider has helped me out the most by doing the chores for me that I'm not able to do anymore, like laundry and driving me around as well. My personal caregiver is doing great, but I'm not so sure about the office.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

December 06, 2018

By CINDY K_1

I am a current client of this provider

We have a very good caregiver that stays with her most of the time, but anyone else that comes has absolutely no experience. Pretty much everything has been negative. Their communication is horrible, and their ability to provide coverage is horrible.

December 05, 2018

By LARRY C_9

I am a current client of this provider

I would go days without having a caregiver. I would try calling the person that was supposed to come and they wouldn't answer. The caregiver I have now is outstanding and she is professional.

November 29, 2018

By PHILA S

I am a current client of this provider

They have made my life easier by doing everything and I don't have to ask them to do it. I appreciate the care that they are giving and they are on time. They are also willing to change the times I need.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

November 12, 2018

By HOWARD G_1

I am a past client of this provider

They helped by providing companionship for him. They were very professional and the caregiver was very good.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

November 12, 2018

By JAMES B_26

I am a current client of this provider

Some of the things I can't do on my own, I can get them to do for me when they are here. Their mind just isn't always on the work. It's not their fault that the caregivers are not that great sometimes. I know they screen their caregivers, but that doesn't always give them the end results.

Provider Response

Dear James, thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

November 12, 2018

By GLORIA G_4

I am a current client of this provider

It has taken some getting used to because she's not used to having someone there. I would recommend them.

Provider Response

Thank you for the opportunity to serve you. It is our pleasure, we appreciate your continued confidence, and willingness to recommend our services.

November 12, 2018

By JUDY B_7

I am a current client of this provider

They provide the care when they say they will. If there are questions, they answer them right away. The aide they supply is very good, on time, and very helpful.

Provider Response

Thank you for the opportunity to serve you. It is our pleasure, and we appreciate the positive feedback.

October 30, 2018

By VANESSA D_1

I am a current client of this provider

They have conversations with her. She loves to talk with others, so that is a big plus. They talk about everything with her, even though what she says isn't relevant. The people are friendly and they are professional.

October 30, 2018

By LEONARD H

I am a current client of this provider

For some reason he will listen to them more than he will to me, and that helps out a lot. The person that comes to watch him is very caring and understanding.

October 30, 2018

By HAROLD D_1

I am a current client of this provider

It's not much for the caregiver to do. They help him with his bathing and cleaning his room. If the aide doesn't come, they haven't called to let me know that.

October 18, 2018

By CHARMAINE M

I am a current client of this provider

I couldn't imagine life without the services. The representative that I initially had come out to start up the service was awesome. She walked us through the process and helped us when coming home from the hospital.

October 12, 2018

By MARCIAL S

I am a past client of this provider

Their help was very good, and they helped us improve our lives. They gave very good people.

October 12, 2018

By Anonymous_308

I am a current client of this provider

It was very helpful. I had never been sick before. I was used to taking care of other people, so it was helpful. I would recommend them because it's all very good.

October 12, 2018

By ROSALYN R

I am a current client of this provider

It has helped a little bit with some of things that she has been going through. They are a good business and they try to help us out.

September 28, 2018

By VIVIEN C

I am a past client of this provider

It did not help, we even had to have one removed because she used her cousin for transportation. She even had a family member take her off of the premises without permission. They could have sent people that were willing to sweep, mop, or do light housekeeping.

Provider Response

I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. If you do decide to give us another try in the future, please contact me directly so that I may personally handle the arrangements. -Olivia C Jones, Senior Vice President

September 24, 2018

By ALMA B

I am a past client of this provider

It was just hard on us. It was all of us taking care of my loved one. If someone wouldn't call at the last minute to let me know that the caregiver isn't coming, that would be nice.

Provider Response

Thank you for this important and honest feedback. We appreciate you taking the time to share. We will use this feedback to improve so that going forward all clients can be completely satisfied with the services they receive.

September 24, 2018

By Liz I

I am a current client of this provider

We are clients of the Newport News Office. Our daily care giver is excellent. We would leave your company if not for her. On more occasions then I can count we have not had respite aids show up. The most recent was for my husband's birthday which I had play tickets for and no one showed nor did the office answer. Thursday night we had tickets to a concert in VA Beach, again a no show and when I called I believe the Richmond office answered and called the aid and she was an hour away putting her behind an hour and a half so we didn't go. Over and over it is the same outcome. Our daily aid does all our respite hours now if she can. I trust her totally. The office is run very inefficiently and half the time they don't answer the phone. It's always up in the air if someone will show up. We even discontinued Sundays cause if just was not worth the aggregation. Like I said we are still with you because of Alexis our daily aide. I will say the few aides that did come where very nice and efficient. The problem is with the office and communication.

Provider Response

I am very sorry to hear that this has been your experience with our company. I would encourage you to speak with the Senior Administrator, Mellisa Rosario, she could help address the issues with the office communications. I will also pass this information along to her. Thank you for taking the time to share this valuable feedback.

September 24, 2018

By HERMAN C

I am a current client of this provider

It allows me to have a chance to do the things I need to do. Sometimes a person might not call to let me know that no one is coming. Sometimes they send someone without telling me who it is. Sometimes they don't tell me if they are going to be late.

Provider Response

I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

September 18, 2018

By THOMAS N_1

I am a current client of this provider

They have made my life easier, but they never come on time and they do not call me when they won't be on time, which can be very stressful. They have to be coming on time and call me when they can not call.

Provider Response

Dear Thomas, I am so sorry to hear that your caregivers have not been arriving on time. I will share this feedback with the office team, and ensure that a plan is put in place to prevent this going forward. You feedback is so important to us, and we appreciate your continued confidence in our services.

August 30, 2018

By SARAH M_5

I am a current client of this provider

I need all the help I can get. They believe in me and try to do what needs to be done in the house. They are dependable, reliable, and are a good service.

August 28, 2018

By THOMAS T

I am a past client of this provider

I wasn't there when they were there, but there were a couple that were good. However, I had one that would always vacuum the floor even though I didn't need her to. I didn't have a real good experience with them. There were some ladies that were wonderful, but other caregivers would text the whole day.

Provider Response

I am so sorry to hear that all of the caregivers did not provide exceptional service. We have policies that prohibit cell phone use while working with a client, for everything except for their electronic documentation and clock-ins. We will look into the issues you have shared and address them accordingly. Thank you for sharing this feedback.

August 28, 2018

By DENNIS H

I am a past client of this provider

They were here when I needed them. They always kept my place clean. They did pretty well. They helped when I needed help.

August 22, 2018

By Anonymous

I am a current client of this provider

They should give me caregivers who have energy and don't mind helping people. I want someone to come here and help me instead of sitting and looking at me.

Provider Response

Thank you for taking this time to share your feedback. I see that you are a current client, however, I am unable to contact you directly since your comments are anonymous. Please feel free to contact me directly, I will be happy to assist you and find a resolution to your concerns. I can be reached at 804-323-9464. Olivia Jones, SVP

August 13, 2018

By CARLYLE G

I am a current client of this provider

The first caregiver never showed up and the second one was fairly good. The first one never showed up, but they still charged my credit card. Not only did they stand me up and say they didn't know how to make the phone work when I called, but my friend has had three times that the person didn't show up without even a call. There was no communication of any kind and that's unacceptable.

Provider Response

I am so sorry to hear that there was a poor experience with a particular caregiver. It also sounds as though we collected a deposit despite the fact that you were not satisfied with services. I hope that this has been addressed, however, if it has not, please feel free to contact me directly at 804-323-9464 so that I can take care of it. Steps will be taken to address the concerns that you have shared. Thank you for taking the time to share your feedback, and again, I apologize that we let you down.

August 13, 2018

By Anonymous

I am a past client of this provider

I needed a steady person with them everyday. They couldn't keep one person in the house. They need to improve on the people that they have coming to the house. One girl left the client alone to go out to get something to eat.

July 30, 2018

By RAYMOND W

I am a current client of this provider

They could show up, but when they do show up, they do everything I ask of them. They need to have the caregivers show up. I need them five days a week, three hours a day. There's only one week that I've actually had someone show up all five days.

Provider Response

Dear Raymond, I am truly sorry to hear that this has been your experience. Your continuity of care is important, and I will address this right away. If you have not already spoken with the Office Administrator for your branch, I would encourage you to do that as well. Jill Millikan is her name, she can assist you with this and any future concerns that may arise. Your satisfaction is important to us. Thank you for taking the time to share this feedback.

July 25, 2018

By BILAL Y

I am a current client of this provider

It helps me because I don't have to keep getting out of breath except for the physical therapist. He does specified exercises, but other than that I don't do too much moving around. The work of the assistants is very good. when they come like they're supposed to and they're here and are very good.

July 20, 2018

By JEAN S

I am a current client of this provider

They could show up when they say they are going to show up. Over the period of time we have had them, they have been late. Sometimes they don't even show up and never let me know. I have to call them to find out.

July 12, 2018

By BRENDA R

I am a past client of this provider

They prepared meals and just helped with the daily things. They are professional.

June 26, 2018

By LUVELLA B

I am a current client of this provider

They do the things that the doctor wants done and give a lot of care, which makes life easier. They stick with their word and do what they say.

June 19, 2018

By DENNIS W

I am a current client of this provider

They have made life easier because my collar bone is broken and I can't use one arm. The girls I have been sent have been wonderful because they are caring and helpful.

June 13, 2018

By ROSE F

I am a current client of this provider

They give me my meals so I don't eat until they get here. Care Advantage has nice caregivers.

June 01, 2018

By SHIRLEY S

I am a current client of this provider

I am assisted by them, and they are always on time to help. The caregiver that works for me now is really sweet and goes overboard to help me.

May 30, 2018

By EUGENE H

I am a past client of this provider

Care Advantage could have communicated about the situation a lot better. When they decided to withdraw, they didn't talk to me about it. The nurse went to get lunch and she never came back. Care Advantage told me to call when I took care of my problems.

Provider Response

I am so sorry to hear that this was your experience with our company. I would love an opportunity to discuss this with you further, as it is difficult to respond with limited information. I invite you to reach out to me directly at our corporate office so that you can share your experience with me. Best, Olivia Jones, Vice President of Operations

May 29, 2018

By Anonymous

I am a past client of this provider

They had to move the client and change them. I liked some of the CNAs that we had.

May 29, 2018

By WALTER R_1

I am a current client of this provider

It is very helpful. They do what we ask and then they go above that. They are doing their job and they have the right nurses to take care of the patient's needs.

May 21, 2018

By PEGGY G_2

I am a current client of this provider

They did do well when they were here. They interacted socially with her. It would have been nice if the staff would be available during the weekend. Almost every weekend, we would have to call.

May 16, 2018

By ARTHUR J

I am a current client of this provider

I would like consistency. I would like two regulars, and to have at least two people on the case for weekends that could alternate. I don't have consistent care and some caregivers have not showed up before. I had an annual conference and wasn't going to be there. The caregiver didn't show up, so my loved one was alone while I was gone.

May 16, 2018

By LORNA H

I am a current client of this provider

They have made life easier because it is not as stressful on me. I don't have to worry about my mother. I like that the schedulers work with me to find the right time for us.

May 14, 2018

By JOYCE C

I am a current client of this provider

They freed up time by staying with our mother. They give her all the care when I step out. They are punctual and they do good with the patient.

April 27, 2018

By JAIME M

I am a past client of this provider

The provider was very good until one day the caregiver decided to quit. she was unhappy with the company and we got the runt of it. I worked during the day and he needed care during the day so I needed her during the day. They could have had a back up care provider in a timely manner.

Provider Response

Thank you for taking the time to offer your feedback. We take all of the feedback seriously, and I am disheartened to hear that you had an unpleasant experience with our agency, and offer my sincerest apologies. What you have described is not our usual and customary business practice. I have addressed these concerns with our office team members to ensure that going forward you and anyone who uses Care Advantage can be completely satisfied with the services they receive.

April 24, 2018

By JEROME M

I am a current client of this provider

Their management follow-up is pretty good. They had come to the hospital a couple of times to see what he likes and doesn't like. It means that I don't have to be here all the time and my husband is comfortable since he has someone with him.

April 24, 2018

By ROBERT S_12

I am a current client of this provider

Sometimes the caregivers are on time and sometimes they are not. They really help with the conversations that I have with them.

April 18, 2018

By WILLIAM R_17

I am a current client of this provider

They do what they can for me. They help me do things that I can't do, like bathing and washing dishes.

April 12, 2018

By JAMES R

I am a current client of this provider

They need more consistency and call back when they say they will call back. There is no follow-up. When they do come on time, they do give me a break from caring for my father.

Provider Response

Dear Sir, I am sorry that you are experiencing a lack of communication with our Newport News office. I would like the opportunity to work with you to resolve these concerns. Please reach out to me directly so that we can discuss these issues, so that I can ensure you can be completely satisfied with the services you are receiving. I look forward to speaking with you further. It is always helpful to have this feedback.

April 12, 2018

By XAVIER B

I am a current client of this provider

The effort that the caregivers give is tremendous. My son suffers from brain trauma because he was hit by a drunk driver and it is hard to find someone that is able to provide the proper care. They are helping me move forward.

March 23, 2018

By CYNTHIA S

I am a current client of this provider

They need to be more serious about the work they do and care more about the client. A lot of the caregivers get on their phones or computers. They can have more patience and love. Sometimes they just need to put themselves in the place of the client.

March 22, 2018

By MARY H_35

I am a current client of this provider

We have had a caregiver now for the last several visits who seems to be good. My wife's condition is pretty far advanced. The last year, she has needed help feeding, and it's getting harder for her to swallow. We need to be smart about how to get that accomplished. That has gotten to be a challenge. In the past month, it has gotten harder. She has started having some issues and losing her strength. It's hard for her to bear her weight. So I need a caregiver that is tall and strong enough in order to move her and be trained in transfer techniques.

February 23, 2018

By Gary I

I am a current client of this provider

I enjoy haven't Electra as my caregiver I really enjoy her attitude she always on work on time I can tell that she loved her job she treat me like I'm one of the family I give her 10 Stars I recommend that anyone get her they will enjoy having her as a caregiver

February 20, 2018

By BRUCE A

I am a current client of this provider

Every time someone comes in, it is a different person. It makes it hard for me and the caregiver because I always have to re-explain things. They provide me assistance in cleaning and dressing.

February 20, 2018

By WALTER B

I am a past client of this provider

The aide was wonderful. She was on time and very patient. They provided a reliable aide so I could work outside the home.

January 17, 2018

By RAY A

I am a past client of this provider

My caregiver was very timely and efficient. She was able to prepare food for me and helped me to get around the house.

December 12, 2017

By MYRNA W

I am a current client of this provider

I would tell a friend that Care Advantage provides caregivers who are able to do the things that I need them to do for me. Care Advantage makes my life a whole lot easier by doing what they are supposed to do when they come into my home.

November 13, 2017

By CORNELIUS H

I am a current client of this provider

Care Advantage sends nice nurses to help me with what I need. Care Advantage has made life better for me because they help me and make me feel better when they come to help me.

October 30, 2017

By PEARLINE J_1

I am a current client of this provider

Care Advantage sends me quality people and they make sure that I have a good caregiver. The caregivers that I have work together and they take care of me very efficiently.

October 23, 2017

By SAMUEL C_1

I am a current client of this provider

Care Advantage has great, professional caregivers who treat the clients great. Care Advantage is able to help my father out with doing the work needed.

September 18, 2017

By HELEN M_4

I am a current client of this provider

Care Advantage would have to provide the consistency and a good line of communication in terms of the caregivers for me to want to rate them as a 10. The caregivers have no idea what the care plan is sometimes as well, but I have seen what their care plan is and it was totally different from what they told me it was going to be. The lack of communication is not fair to the client or the caregivers. My siblings and I work, so we have been trying to provide care for my mom, and it is very important to us to keep my mom keeping her home.

August 23, 2017

By DAVID P_7

I am a current client of this provider

Care Advantage is very caring about their patients. Care Advantage does things for me that I am not able to do for myself.

August 17, 2017

By RICHARD M_4

I am a current client of this provider

Whenever I call Care Advantage with a problem they respond promptly! The caregivers have been excellent. There have been a few that weren't as great because they couldn't perform the tasks needed.

July 19, 2017

By JOHN K_7

I am a current client of this provider

Care Advantage could improve with their communication. When there is a call out, there is a decrease in communication with us. The services make the client's life easier because he has somebody else besides a family member to provide him with personal care.

July 18, 2017

By HARVEY B

I am a past client of this provider

Care Advantage is inconsistent. Care Advantage did not always provide an aide and did not respond to calls.

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About Care Advantage - Newport News in Newport News, Virginia

Newport News, Virginia, is a special community, and one of the original shires of Virginia! With a legacy in shipbuilding and hosting a joint U.S. Air Force and U.S. Army Base and other military installations near Hampton, this is proudly an American city to call home.

We’re pleased to offer Newport News residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

Serving:

Hampton

Yorktown

Newport News

Poquoson

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