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Care Advantage - Newport News Newport News, VA

749A Thimble Shoals Blvd, Newport News, VA 23320

(800) 558-0653 (Caring Family Advisor™)

4

(267 reviews)

Offers Home Care

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Care Advantage - Newport News
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Newport News, Virginia 23320


4.0

(267 reviews)


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Reviews of Care Advantage - Newport News in Newport News, Virginia

4

(267 reviews)

    ROBERT M_2

    4

    February 15, 2023

    I am a current client of this provider

    The service is taking care of him but he likes to feel independent. As a group they do okay but they could have more people and more backup.

    Provider Response

    We are sorry to hear that you were dissatisfied with the scheduling of caregivers, Robert, our office team does their best to match and schedule caregivers based on their availability. Our caregivers are incredible and trained to assist with your loved one to prevent any falls.

    HENRY S

    4

    February 14, 2023

    I am a current client of this provider

    They have been wonderful. I haven't had to take care of dad. Care Advantage has sent some people who didn't know how to get to us. They could be more timely.

    Provider Response

    We are glad to hear that you enjoy the care that your father is receiving. Our caregivers do their best to ensure that your loved one is safe and happy in the home. We are sorry to hear that you have not had a great experience with punctuality of the caregivers, we will communicate this with the office team.

    JULIA ANN D

    4

    February 11, 2023

    I am a current client of this provider

    I like how the agency made my life comfortable and easy to live. I could see improved the scheduling with me.

    Provider Response

    We are happy to hear that you caregivers helped to keep you safe and happy in your home, Julia. Our caregivers and office team are happy to work around a schedule that works best for you.

    CLAYMON R

    4

    February 7, 2023

    I am a current client of this provider

    Care Advantage does well, but I am more independent. I don't super need them and the home care. I like the people they send. They are reliable.

    Provider Response

    Claymon, we are glad to hear that our caregivers are providing quality care, but if you would like fewer hours, reach out to your office team. Thank you for leaving this review.

    IRENA C

    5

    February 7, 2023

    I am a current client of this provider

    It's good to know someone can help you when you're disabled. One thing I like about them is that you can get somebody quick.

    Provider Response

    We are always there for you when you need us. Our caregiving and office teams are available to work with you for the services you need. Thank you for leaving this review, Irena.

    Anonymous_7026

    5

    February 6, 2023

    I am a current client of this provider

    They help me and that is positive. They do what I ask. I like the caregiver that comes to my house.

    Provider Response

    We are happy to hear that you enjoy the caregivers we send so that you can live in your house safely and comfortably. Thank you for taking the time to leave this review.

    DON C

    4

    February 3, 2023

    I am a current client of this provider

    Care Advantage has made my experience positive by sending a good caregiver. I would recommend Care Advantage more if they had more backup caregivers available.

    Provider Response

    We are glad that you have had a positive experience with our caregivers, Don. We understand that consistent and reliable care is important to you. We will reach out to our office team to learn more about backup caregivers for your region.

    JAMES G_1

    5

    February 2, 2023

    I am a current client of this provider

    They are a good group of people. I'm very pleased with them. They check up on me to see how I'm doing. My caregiver is always on time.

    Provider Response

    Thank you for your kind words and review, James. Our caregiving and office team does their best to make sure you are safe and comfortable in your home.

    PEGGY T

    5

    February 1, 2023

    I am a current client of this provider

    They make sure there is someone here to help me. I have some very nice and caring caregivers.

    Provider Response

    Peggy, we are happy to hear that you enjoyed the caregivers that were sent. Our office and caregiving teams do their best to make sure you are safe and happy in your home.

    Anonymous_6873

    5

    January 23, 2023

    I am a past client of this provider

    It allowed me to work while the client was being taken care of. I guess I like the people that show up more.

    Provider Response

    We are glad that our caregivers were able to give you time to work while they took care of your loved one. Thank you for leaving this review.

    Anonymous_6183

    3

    January 18, 2023

    I am a current client of this provider

    They know that I have a bad arm which hurts a lot to do stuff so they will do the dishes for me or foresee anything that I need to grab so I don't hurt myself, but that is only when an aide actually shows up which I'm not always sure about. They need to ensure the aides will get there on time as I've had aides that won't even show up and they didn't even tell me about that.

    Provider Response

    We are glad to hear that our caregivers are there for you when you need the care. We know that consistency and reliability is important to you and your care. We will contact the office team to better understand the situation. Thank you for taking the time to leave this feedback.

    RICHARD S_2

    5

    January 18, 2023

    I am a current client of this provider

    They help me a lot. I like it when they help me with the housekeeping and cooking meals. It's been pretty good so far. I like that they show for their assigned shifts.

    Provider Response

    Richard, we are glad to hear that the caregivers were able to help you with housekeeping and cooking meals. Our caregiving and office teams do their best to keep everything organized and easy for you. Thank you for taking the time to leave this review.

    SONYA S

    3

    January 10, 2023

    I am a current client of this provider

    It takes a big burden off of my family members. They could have better communication. There have been several days that I have been without a caregiver.

    Provider Response

    We are glad to hear that the care is beneficial to you and your family members. Our office team does their best to stay in contact with clients, we are sorry that you have not had that experience. We will relay this feedback with the office team, Sonya.

    BARBARA L

    3

    January 9, 2023

    I am a current client of this provider

    The agency could make my life easier by getting out of my life. I don't understand the healthcare system. Well, they should just have more availability.

    Provider Response

    Barbara, we are sorry to hear that you did not have an incredible experience with us. The healthcare system can be tricky, but our office and clinical teams do their best to keep you updated on what you need to know about your care. If you could email us and let us know more about your experience, we would appreciate it..

    NATHAN P

    5

    January 4, 2023

    I am a current client of this provider

    It helped him expand his life. He had interaction with the caregivers. They were very attentive. I liked that they were dependable, knowable, and had the right skills. They were also very attentive.

    Provider Response

    Nathan, thank you for this wonderful review of our caregiving team. They do their best to make sure your loved one is receiving the care they need to be safe where they are. We are glad that you found them to be attentive and dependable.

    DIANNE S

    5

    January 4, 2023

    I am a past client of this provider

    It put my mind to ease. I was in the emergency room in the beginning and the care was pleasant. I like that everybody was professional and helpful. They helped me out of the bed.

    Provider Response

    We are happy to hear that our caregivers were able to assist you in the emergency room and your home. Our caregivers do their best to keep you safe wherever you are. Thank you for this review, Dianne.

    PEARL W

    3

    January 4, 2023

    I am a current client of this provider

    They provide care for me. Sometimes I don't know who I am getting. I get different people each time and some of them decide to leave.

    Provider Response

    Pearl, our caregiving team is able to choose their own schedule, so there may be some days where the same caregiver cannot come in. We have an incredible amount of qualified caregivers that are there for you when you need it. Thank you for leaving this review.

    JAMES C_3

    3

    January 3, 2023

    I am a current client of this provider

    The agency could make life easier by making sure if the caregivers will be cleaning or not. The person who came out, gave me the impression they would be doing light housework and they do not. I would like to see the agency improve by sending the same person.

    Provider Response

    James, our caregivers are incredible and flexible, but their main responsibility is to provide personal care. They are able to provide light housekeeping, the extent of which is listed on the website. Anything further is not under the services provided. If you would like to tell us more about your experience, please email us.

    BARBARA B_3

    5

    January 3, 2023

    I am a past client of this provider

    I wanted to be sure she was okay. She had back surgery, and needed help. It was essential. I liked that after the first 2–3 weeks, we had the same people coming in the day and night.

    Provider Response

    We are honored that you chose us for care and that you enjoyed the caregivers that we provided. They are trained and qualified to provide your loved one with quality care. Thank you for leaving this wonderful review.

    JESSE B_1

    5

    January 3, 2023

    I am a current client of this provider

    Their politeness has made my experience positive. The staff visits me to see what they can do to improve. I like that they are polite, courteous, and on time.

    Provider Response

    Thank you for this kind review, Jesse. Our caregiving and office teams do their best to make you feel safe and comfortable in your home.

    GLENN R

    4

    December 20, 2022

    I am a current client of this provider

    They show up. I like them because the providers are very kind.

    Provider Response

    We are honored that you chose us for care and enjoy our care services. Please let us know how we can earn that fifth star, thank you for leaving this review, Glenn.

    MELISSA S

    4

    December 20, 2022

    I am a current client of this provider

    They do breakfast and lunches for me. They help me with my bodily functions and clean my bedroom. There is inconsistency in the caregivers and that affects the scheduling.

    Provider Response

    Melissa, thank you for choosing us for care, we understand that a consistent caregiver and schedule is important to you and your care. Our office team does their best to schedule the same caregivers, but they are sometimes unavailable. Thank you for leaving this feedback.

    ROBERT P

    4

    December 17, 2022

    I am a current client of this provider

    The caregiver seems she's very into her job, she's passionate about it. The agency could improve their communication, with earlier call-outs.

    Provider Response

    Our caregivers are trained and eager to provide quality care to your loved one and we are happy to hear that you noticed. We will relay your communication concern to our office team to better understand the situation so that we can create a solution. Thank you for your feedback, Robert.

    JUDY T

    2

    December 15, 2022

    I am a current client of this provider

    The people that come could actually do more. They could try to spend more time to find the right people for the patients.

    Provider Response

    Our office team does their best to match the caregiver with the client to make sure both are satisfied with the care. All of our caregivers are trained and are able to provide quality care. If you have a concern about the care, please reach out to your local office team.

    LEVIN F

    3

    December 8, 2022

    I am a current client of this provider

    The caregivers could show up. They lack communication when no one shows up.

    Provider Response

    We are sorry to hear that you had a less than stellar experience, Levin. Our caregiving and office team do their best to keep your schedule and care consistent, so we will look into this to determine the best solution. Thank you for bringing this to our attention.

    PATRICK Y

    5

    December 7, 2022

    I am a current client of this provider

    They come on time and do whatever we ask. They are courteous and professional.

    Provider Response

    Our office team and caregivers understand that consistent and reliable care is important and they do their best to provide the care you deserve. Thank you for leaving this wonderful review, Patrick.

    ARTHUR M

    5

    December 6, 2022

    I am a past client of this provider

    They made our lives better. They showed my husband easier ways to do things. I like that they were compassionate, and they truly cared about their clients.

    Provider Response

    Thank you for choosing Care Advantage for your care, Arthur. Our caregiver do their best to provide quality care to you and your loved ones.

    TARINA W

    1

    December 6, 2022

    I am a current client of this provider

    If they have caregivers show up, that would make life easier. They need to show up.

    Provider Response

    We are sorry to hear that you did not have a stellar experience, Tarina. We understand that consistent care is important and we will look into this to figure out a solution to your scheduling concern. Thank you for this feedback.

    JOHN H_2

    5

    December 3, 2022

    I am a current client of this provider

    They get him up, take care of his needs, and make sure that he has a clean bed. She does the laundry for me, and it takes a load off of me. They always call me to find out what is going on, and I like the way they keep in contact. They listen, and they called to apologize about some computer problems.

    Provider Response

    John, our office and caregiving teams do their best to make sure you are kept up to date with your loved one's care. Thank you for leaving this excellent review.

    SHELBY D

    2

    December 2, 2022

    I am a current client of this provider

    She has only had a couple people who have done a good job. The agency could improve on sending someone who is well trained and can lift her up to use the bathroom and bathe her or turn her in bed.

    Provider Response

    Shelby, we are sorry to hear that you did not have an exceptional experience. Our caregivers are trained to provide your loved one with quality care. If you are interested in changing caregivers, please reach out to your office team. Thank you for your feedback.

    GEORGIA M

    5

    December 1, 2022

    I am a current client of this provider

    The days they have been here has made a world of difference. They have helped tremendously putting things together. I like that they stay in contact with us. The two caregivers sent have been high quality people.

    Provider Response

    We are honored that you chose us for care, Georgia. Our caregivers are trained to provide you with quality care and we are happy to hear that you enjoy their company. Thank you for leaving this incredible review.

    Anonymous_6708

    3

    November 17, 2022

    I am a current client of this provider

    I can't think of anything besides better training. They could just check in more.

    Provider Response

    Our caregivers are trained to provide quality care to your loved one to keep them safe in the home. If you could email us and let us know what type of training you are interested in, we are always looking to improve on our care. Thank you for taking the time to leave this feedback.

    HENRY L B

    5

    November 10, 2022

    I am a current client of this provider

    They help me with everything. I like that everyone who's come here were professional.

    Provider Response

    We are happy to hear that you are satisfied with the care provided, Henry. Our caregivers are incredible and do their best to make sure that you are safe and comfortable in your home. Thank you for leaving this wonderful review.

    DAPHINE K

    3

    November 10, 2022

    I am a current client of this provider

    I don't have to work to get my house straight, so they help me very much. They could improve on getting more help, sometimes the nurses do not come by.

    Provider Response

    We are happy to hear that the caregivers assist you with tidying the house. We are sorry that you have not had an exceptional experience with the consistency of caregivers, there are many factors that can attribute to this. However, you should be receiving the care you deserve, so we will look into this to improve on our consistency.

    CONNIE C

    5

    November 10, 2022

    I am a current client of this provider

    They have made it positive because the lady is helpful to her. They make her life easier by helping her get in and out. I like that they are on time, and they do what they are supposed to be doing.

    Provider Response

    Connie, thank you for taking the time to leave this review. Our caregivers are trained to provide quality care to your loved one and we are happy to hear that they make her life easier.

    KENNETH W_1

    5

    November 7, 2022

    I am a current client of this provider

    My caregivers have helped me the most by doing the job they're supposed to do. A while back, one caregiver helped me with my bath, cleaning the floor, and washing my clothes for me. I like that they're prompt. When they get somebody, they're ready to get to the job. I like when they help me.

    Provider Response

    Thank you for this incredible review, Kenneth. Our caregivers are awesome and love to help you with the care that you need, they are trained and ready to assist you when and where you need it.

    JOSEPH O

    5

    November 7, 2022

    I am a current client of this provider

    They mean a lot to him, the help they do is tremendous. I like how caring they are.

    Provider Response

    We are happy to hear that your loved one appreciates the caregivers and the work that they do. Thank you for leaving this review, Joseph.

    PATRICIA B_1

    5

    November 1, 2022

    I am a current client of this provider

    The 24/7 presence is critical for us. The ability to provide cleanliness and to deal with someone as seriously disabled as my wife has helped me as well. I like how this agency presented their services, and they helped me get resources on services they do not provide.

    Provider Response

    We are happy to hear that our caregivers were able to assist you with the care for your wife and point you in the right direction in areas they are unable to assist. Thank you for taking the time to leave this review.

    ARTHUR F_1

    3

    November 1, 2022

    I am a past client of this provider

    They didn't do what they were supposed to do. I was paying too much for a service that wasn't high quality. My biggest issue was transportation, and I can just take a taxi. The caregivers were always on their phones and wouldn't talk to me. There were only a few who engaged with me and were good.

    Provider Response

    Arthur, we are sorry to hear that you did not have an exceptional experience with our caregivers. They are trained to provide you with quality care, not spend time on their phones. If you would like to tell us more about your experience, please email us, we will contact the office team. Thank you for this feedback.

    JOANN B

    5

    November 1, 2022

    I am a current client of this provider

    The provider takes initiative. I would recommend my caregiver.

    Provider Response

    Thank you for taking the time to leave this review, Joann, we appreciate the kind words and recommendation. Our office and care teams do their best to make sure that you are receiving proper care.

    JAMES R_1

    5

    October 20, 2022

    I am a past client of this provider

    I like the people that came. They were helpful and competent. I like that they had a 12-hour shift. A lot of other places didn't offer anything but an 8-hour shift.

    Provider Response

    We are happy to hear that you were satisfied with the care you received. Our caregivers are incredible and do their best to make sure that you are comfortable in your own home. Thank you for taking the time to leave this review, James.

    SONYA A

    4

    October 20, 2022

    I am a current client of this provider

    I have them for my wound care and for daily assistance. They need more employees to cover needs.

    Provider Response

    We are happy that you chose us for care, Sonya. Please call your local office team to let them know more about the needs that you need covered, we are always looking to improve on our care.

    Anonymous_6614

    5

    October 13, 2022

    I am a past client of this provider

    They were here for me and my wife. I like that they were timely and listened to understand what our needs were.

    Provider Response

    We are happy to hear that you enjoyed the care provided by our caregivers. They do their best to listen to what you need and make sure that you are receiving proper care. Thank you for taking the time to leave this review.

    CHARLES G_1

    5

    October 13, 2022

    I am a past client of this provider

    They kept him clean. I liked that they did a good job keeping my dad comfortable.

    Provider Response

    We are so glad to hear that you enjoyed the care provided for your father. Our caregivers are trained to make sure your father was safe and comfortable. Thank you for taking the time to leave this review, Charles.

    GLENDA H

    5

    October 13, 2022

    I am a current client of this provider

    Some of the ones who come out push her to do more, and that is helpful. I would like that to be more from everyone. They communicate well.

    Provider Response

    We are happy to hear that you enjoyed the care our caregivers provided. They are incredible and always want to see your loved one improve. Thank you for taking the time to leave this wonderful review, Glenda.

    WILBERT A

    5

    October 7, 2022

    I am a current client of this provider

    They help with everything I need help with. I have no complaints. I haven't had any problems.

    Provider Response

    We are happy to hear that you have had a stellar experience with our caregivers, they are trained to be knowledgeable and provide quality care. Thank you for leaving this excellent review, Wilbert.

    RICHARD L_1

    2

    October 6, 2022

    I am a current client of this provider

    They can make my life easier by coming when they said that they are coming. They are late and suppose to have gloves. They don't show up half the time.

    Provider Response

    We are sorry to hear about your experience, Richard. Our caregivers are trained to provide quality care and be prepared to provide this care. We will reach out to the office team to understand what happened. If you would like to tell us more about your experience, please email us.

    DAVID W_1

    4

    October 6, 2022

    I am a current client of this provider

    They could have a greater impact if they could just improve the scheduling. The agency needs to improve their scheduling.

    Provider Response

    David, we are sorry to hear that you were unsatisfied with the scheduling. If you could email us to let us know more about your experience, we would appreciate it. Clients create the schedules themselves, and you would like to change it, call the local office team and they can adjust it accordingly.

    FRANCIS M

    5

    October 5, 2022

    I am a current client of this provider

    They have helped him socially and they are able to communicate with him. I like the caregivers. They are caring and prompt.

    Provider Response

    We are so happy to hear that you enjoy the care services provided by our caregivers. They are incredible and they love to help your loved one with what he needs. Thank you for taking the time to leave this wonderful review, Francis.

    DORSEY THOMAS W

    5

    October 4, 2022

    I am a current client of this provider

    They were respectful with the things I did need. I like the people, they are very nice.

    Provider Response

    We are happy to hear that you are satisfied with the caregivers provided. Our caregivers do their best to make sure that you are comfortable and cared for in your home. Thank you for taking the time to leave this review, Dorsey.

    KENNETH W

    5

    October 3, 2022

    I am a current client of this provider

    The agency has tried to make sure we have a caregiver. I like this agency because they gave us good quality caregivers.

    Provider Response

    Our office teams do their best to make sure that you are receiving the care you need with a caregiver that you like, Kenneth. Thank you for taking the time to leave this wonderful review.

    KENNETH M_1

    3

    October 3, 2022

    I am a current client of this provider

    It is disconcerting for the client to have different aides every week. They are working with us, but we have had at least 12 different aides. I would like more communication with the office. I need someone who knows the people that can get more aides. Different people answer and then disappear.

    Provider Response

    We are sorry to hear about your concerns with caregiver and office consistency. We understand that having reliable care is important and our office team does their best to match caregivers and clients, but it can sometimes be a challenge. We will let the office team know your concern so that they can work on finding a solution. Thank you for taking the time to leave this review, Kenneth.

    MARTHA O

    4

    September 24, 2022

    I am a current client of this provider

    I need help with shopping and keeping appointments. They are good. I have macular degeneration and so I needed some help with some things. I like that they were able to work with my schedule. They allowed me to have the minimum hours that I needed.

    Provider Response

    We are happy to hear that you had a great experience with our caregivers and their assistance with errands. Thank you for taking the time to leave this review and please let us know how we can earn that fifth star, Martha.

    NAKEAN H

    4

    September 13, 2022

    I am a current client of this provider

    I feel like my provider is helpful with cleaning. I would like to see them address the situation directly to the client when there are problems.

    Provider Response

    We are sorry that you had less than a stellar experience with our caregivers. Thank you for bringing this to our attention, if you could let us know more about the situation we would appreciate it.

    ELI W

    4

    September 13, 2022

    I am a current client of this provider

    They have helped the most by sorting out my messy stuff in my room, making it neat and tidy. I like the flexible hours.

    Provider Response

    We are happy to hear that you are satisfied with the care provided, including light housekeeping. Our caregivers do their best to ensure that you are receiving the care you need when you need it. Thank you for taking the time to leave this review, please let us know how we can earn that fifth star.

    Anonymous_6459

    4

    September 9, 2022

    I am a current client of this provider

    They could just be a little more consistent with the care. They could try to get someone covering the care that I need at all times. There is a lack of consistency at times.

    Provider Response

    We are sorry to hear that you did not have a stellar experience with our caregivers. Our office teams do their best to provide caregivers for every shift, but it can be difficult to get last minute call-outs filled. We understand that consistent and reliable care is important to you and your loved ones. Thank you for taking the time to leave this review.

    Anonymous_6449

    5

    September 8, 2022

    I am a past client of this provider

    They offered companionship. I like the convenience.

    Provider Response

    Our caregivers love to provide companionship and they were happy to be with you. We are glad that you found the process easy. Thank you for taking the time to leave this review.

    RONALD H

    5

    September 6, 2022

    I am a current client of this provider

    They have vacuumed and cleaned. I like the person that they have coming in.

    Provider Response

    Our caregivers are there to ensure that your residence is clean and free of hazardous, tripping obstacles. Thank you for taking the time to leave this review, Ronald.

    RYLAND B

    4

    September 1, 2022

    I am a current client of this provider

    They are cautious about how they handle their patients. I like that they are on time.

    Provider Response

    Our caregivers are incredible and do their best to ensure that you are receiving quality care. Thank you for taking the time to leave this review and let us know how we can earn that fifth star, Ryland.

    GEORGE B_1

    1

    September 1, 2022

    I am a current client of this provider

    They should do what they say they are going to do. They should show up and not cancel appointments. They could let me know when they are aren't coming.

    Provider Response

    We are sorry to hear about your experience with caregivers not showing up. We understand that consistent and reliable care is important to you and your loved ones. We will communicate this with our offices to better understand the situation and work to ensure that you are receiving the care you need.

    LILLIAN B_1

    4

    August 16, 2022

    I am a current client of this provider

    The girl I have now is excellent. She does a lot for me because I have been really sick. She helps me with everything. For one thing, they need to learn how to tell the truth and return phone calls.

    Provider Response

    Lillian, thank you for choosing us for care, we are happy that you like the caregiver and that she provides the care you require. We are sorry to hear that you did not have a positive experience with the office teams. If you could let us know more about your concerns, please email us, we are always looking to improve our care.

    Anonymous_6429

    5

    August 5, 2022

    I am a past client of this provider

    They helped me get better. I liked that they did what I asked them to do, and most of the time, were very reliable.

    Provider Response

    Our caregivers do their best to provide incredible care for you when you need it. Thank you for taking the time to leave this review.

    NORMAN A. S

    5

    August 3, 2022

    I am a current client of this provider

    The agency has professional caregivers. I like this agency because they answer my questions.

    Provider Response

    Thank you for this wonderful review, Norman, our office team and caregivers do their best to ensure that you are receiving incredible care. We are glad that they are answering your questions.

    LINDA S_3

    2

    August 1, 2022

    I am a current client of this provider

    The agency make your life easier by having more communication. People will not show and no one knows why. They could pick up the phone and communicate.

    Provider Response

    We are sorry to hear about your experience with the lack of communication, Linda. Our office teams do their best to schedule a caregiver for every shift but sometimes there is no availability. This should not leave you without a caregiver or any notice, so we will communicate this with the office team to better understand the situation and how to prevent it in the future. Thank you for taking the time to leave this feedback.

    PATRICIA R_1

    4

    July 20, 2022

    I am a current client of this provider

    They can improve by getting the patient information correct. They could improve with confusion with the clients. The wrong people have come to the home.

    Provider Response

    We are very sorry to hear about the confusion, Patricia, our caregivers and office team often work together seamlessly, so we will look into this concern to understand what happened. If you would like to reach out and let us know more about your situation, please email us. Thank you for taking the time to leave this review.

    TYRONE G

    5

    July 18, 2022

    I am a current client of this provider

    I have a male caregiver, and he provides companionship. They are very prompt.

    Provider Response

    Thank you for taking the time to leave this review, Tyrone. Our caregivers are incredible and ensure that you are receiving the care you need, including companionship.

    MARY ANN W

    4

    July 15, 2022

    I am a past client of this provider

    I honestly don't know. They were responsive to our needs when we needed them.

    Provider Response

    We are honored that you chose us for care Mary Ann, we are happy to hear that our team was able to be there for you when you needed it. Please let us know how we can earn that fifth star!

    JOYCE C_2

    5

    July 8, 2022

    I am a past client of this provider

    The agency was there to assist in whatever she needed like hygiene and her bed. I liked that it was easy to work with.

    Provider Response

    Thank you for taking the time to leave this wonderful review, Joyce. We are honored that you chose us for care and we are more than happy to take care of your loved one.

    Anonymous_6263

    5

    July 7, 2022

    I am a past client of this provider

    Being a companion to my aunt. They meet the need that I requested.

    Provider Response

    We are glad to hear that you are satisfied by our caregivers and their top-notch care for your aunt. Thank you for taking the time to leave this review.

    RITA L_1

    4

    July 5, 2022

    I am a past client of this provider

    They have helped my mother by keeping her company.

    Provider Response

    We are very glad to hear that you and your mother enjoy the company of the caregivers. They are trained to assist you in providing care. Thank you for taking the time to leave this review, Rita.

    Anonymous_6300

    5

    July 1, 2022

    I am a current client of this provider

    The thing about having someone available is good. They are more organized and dependable than my last company.

    Provider Response

    We are honored that you chose us for care and that we are providing quality care in your home. Thank you for taking the time to leave this review.

    DOROTHY S_1

    5

    June 15, 2022

    I am a current client of this provider

    When I need to change her schedule around, she and Care Advantage are accommodating. I like the fact that I have a good aide who takes care of whatever I need.

    Provider Response

    We are honored that you chose us to provide care for you and your loved one, Dorothy. Our caregivers are incredible at what they do, and are able to assist when you need it. Thank you for taking the time to leave this review.

    JAMES H_2

    5

    June 15, 2022

    I am a current client of this provider

    They do what I request them to do. They are always on time.

    Provider Response

    Thank you for taking the time to leave this review, James. Our caregivers are trained to provide quality care to you and your loved ones, we are happy to hear that you are satisfied with the care.

    ADOLPH H

    5

    June 8, 2022

    I am a current client of this provider

    They have made it positive because of the company, warmth, kindness, and tender loving care that they provide. They go the extra mile to make the patient feel special. I like that they make sure to get a fill in for us if somebody calls out.

    Provider Response

    Thank you for these exceptionally kind words, Adolph. We are honored that you chose us for care and we will continue to go the extra mile for you and your loved one. Thank you for taking the time to leave this review.

    SHIRLEY B

    4

    June 3, 2022

    I am a current client of this provider

    I am constantly making sure that the caregivers are doing what they are supposed to. Communication, especially in terms of last minute scheduling or rescheduling clients who hasn't shown up, can be improved.

    Provider Response

    Our caregivers are trained and certified to provide quality care for you and your loved one. We are sorry to hear that you did not have a great experience with the office teams, they do their best to provide caregivers wherever they are needed. Thank you for taking the time to leave this feedback, Shirley.

    WALTER P

    5

    June 2, 2022

    I am a past client of this provider

    They responded quickly. They sent great caregivers. We had some that didn't show up. They were quick to respond.

    Provider Response

    Thank you for this feedback, Walter, we are glad to hear that you enjoyed the caregivers. We do our best to provide quick communication to ensure that you are receiving the care that you need.

    THOMAS M_1

    5

    May 17, 2022

    I am a current client of this provider

    They have been able to provide great service consistently. I like that they are very friendly and accommodating.

    Provider Response

    Thomas, thank you for this incredible review. We are honored that you chose us for care and we will continue to provide this care to you and your loved ones.

    Anonymous_6118

    4

    May 17, 2022

    I am a current client of this provider

    She does not take too much time off. I am sure she can do something better but I cannot think of anything. I appreciate that they gave me one person who is attentive.

    Provider Response

    Thank you for taking the time to leave this feedback. We are always looking to improve our care, so when you are able to think of something we can improve, email us so that we can earn that fifth star!

    RHONDA M

    4

    May 9, 2022

    I am a past client of this provider

    They sent a lot of different people with different skill levels. Ultimately they were able to get the things done to maintain my diet in that respect. If they are sending someone to perform light housekeeping it would be nice if that person actually had light housekeeping skills.

    Provider Response

    Rhonda, thank you for taking the time to leave this feedback. We understand that quality care is important and we would like to better understand the diet situation so that we can improve the care. If you could email us, we would appreciate the insight.

    MARGIE M

    5

    May 6, 2022

    I am a current client of this provider

    They try to help her move around in her bed. They help her get a little stronger. They try to find a good caregiver. They try to find a caregiver that is able to be specific with certain needs.

    Provider Response

    We are honored to be able to provide care for your loved one, Margie. Our caregivers are trained to assist in anything necessary for your loved one. Thank you for taking the time to leave this review.

    BUFORD C

    4

    May 4, 2022

    I am a past client of this provider

    They were there when I was not there. They were picking up times when they were not allowed to, so they were getting paid twice for the same hours causing scheduling issues. We did not have coverage sometimes because of that. I would like improved staffing and training on what they can and can't do.

    Provider Response

    Buford, we are sorry to hear about the scheduling situation that occurred, we will contact our office teams to better understand what happened. Our caregivers are trained to provide care for the client, but there are other tasks that only our nurses are trained to do. If you have any questions, please email us.

    NADINE R

    5

    May 3, 2022

    I am a current client of this provider

    It has been very helpful as far as the changes I have had to endure from my surgery. I guess I would say the scheduling.

    Provider Response

    Thank you for taking the time to leave this review, Nadine. We are honored that you chose us for care after your surgery. Please email us about your concerns that you had with scheduling.

    DAVID T

    5

    May 3, 2022

    I am a past client of this provider

    He was a lot happier having the personnel from them. The quick response when we needed to start services and the effort to cover them was really nice.

    Provider Response

    We are so glad to hear this, David, thank you for taking the time to leave this review. Our caregivers are incredible, and we are happy that your loved one enjoyed their company.

    LATISHA J

    5

    May 2, 2022

    I am a current client of this provider

    I get to rest. I feel like I have more time to make my appointments instead of having to struggle to get places. It is a big help. I like that they have really good communication. I have always had my days staffed.

    Provider Response

    Thank you for this incredibly kind review, Latisha. We are honored that you chose us for care, and we are happy to assist you getting around to your appointments.

    ALICE G

    3

    April 22, 2022

    I am a current client of this provider

    They can have a type of subscription and do what needs to be done. The person that I have prior was soliciting and didn't tell me about it which is what I wanted.

    Provider Response

    We are curious to hear about your experience, Alice, if you could email us, we would love to learn more to see if we can understand it better.

    Anonymous_5943

    5

    April 8, 2022

    I am a current client of this provider

    The availability of aides to cover shifts and the customer service has been good. I think communication between the different aides would be a request I have.

    Provider Response

    Thank you for leaving this review, we are happy to hear that the consistency and availability of caregivers has been good. We understand that inter-caregiver communication is important in keeping all caregivers up to date with care, we will communicate this topic with the office teams.

    MARGARET S

    5

    April 5, 2022

    I am a current client of this provider

    They help with things like keep her company and they talk to her. I like that they seem to be attentive to our needs and care about us.

    Provider Response

    Margaret, we do care about you and your loved one. We are honored that you chose us to provide quality care for your family. Thank you for taking the time to leave this wonderful review.

    ALCATROUS J

    4

    April 5, 2022

    I am a current client of this provider

    Care Advantage has made my experience positive by being there when we need them. I would recommend Care Advantage more if they screened their caregivers more carefully

    Provider Response

    Alcatrous, thank you for taking the time to leave this review. We are honored to be able to take care of your loved ones and provided a positive experience. Our caregivers go through several screening processes before being hired, if you have time, could you email us and tell us more about your experience?

    CRAIG G

    4

    April 1, 2022

    I am a current client of this provider

    The last 4 weeks have been good. We had to go through a few bad caregivers, but we eventually got a good one. Some of the caregivers don't know what they are doing and don't come but then I have caregivers that are wonderful like Stephanie.

    Provider Response

    Thank you for taking the time to leave this review, Craig. We are sorry to hear that you did not have a stellar experience with some of our caregivers, but we are glad to hear that Stephanie provided a great experience. If you would like to let us know more about your experience, email us.

    NANCY J

    4

    March 18, 2022

    I am a current client of this provider

    They have given me a good aide to help me. They need to answer my calls because I have trouble getting an answer and them returning my calls.

    Provider Response

    Thank you for this excellent review Nancy! We are so glad that we are able to provide reliable care to you and your loved one.

    CARMELITA C

    5

    March 16, 2022

    I am a current client of this provider

    They have been helpful to me and have found caregivers for us. They know what they are doing and they do a good job.

    Provider Response

    Thank you for this wonderful review, Carmelita. We are honored to be able to take care of your loved one and provide peace of mind for you. Our caregivers are trained to deliver quality care.

    DAWN K

    3

    March 1, 2022

    I am a past client of this provider

    They have helped the most by giving a caregiver who was capable and willing. I like that we had people available when we needed them.

    Provider Response

    Thank you for leaving this review, Dawn. We train and provide our caregivers with the information, but they come in with the capacity and care for this job. We do our best to have caregivers come in for when you or your loved one needs care. Please let us know how we can earn more stars!

    JAY R

    2

    March 1, 2022

    I am a past client of this provider

    We only had two visits with the caregivers so thy didn't make a huge impact on anyone's daily life. We wouldn't recommend them to others. We were told that that the agency would send us vaccinated caregivers and they did not.

    Provider Response

    Thank you for taking the time to leave this review, Jay. Our caregivers are trained and provided with PPE to deliver quality care and we are sorry to hear that you did not find the care to be impactful.

    LEROY J

    4

    March 1, 2022

    I am a current client of this provider

    The agency can make my life easier if I could get more help with him. I like this agency because they keep in touch with me.

    Provider Response

    Thank you for leaving this kind review, Leroy. We do our best to make your life easier and provide the best care for your loved one. We are always here 24/7 to stay in touch.

    CAROLYN R

    5

    February 16, 2022

    I am a past client of this provider

    They made my experience positive by giving me the chance to go to work while feeling that the client was safe. I like Care Advantage because the nurses that showed up were professional friendly and attentive.

    Provider Response

    We are so honored to have been able to care for your loved one and allow you the ability to go to work and feel comfort in knowing they were receiving great care. Thank you for taking the time to leave this review.

    ANGELA A

    4

    February 14, 2022

    I am a current client of this provider

    They are very helpful, they do the laundry and cleaning up and that is really good. I really like that they respond to my needs when I need something.

    Provider Response

    We are so happy to hear that you have enjoyed the care that you received. Our caregivers are trained to help you when they can! Thank you for taking the time to leave this wonderful review, and please let us know how we can earn that fifth star!

    WILLIAM W

    5

    February 14, 2022

    I am a past client of this provider

    I would not have been able to care for him otherwise. Everyone that I spoke with to set things up were great. Everyone kept in contact with me and they recommended someone in my area.

    Provider Response

    Thank you for your incredible review, William. We were so honored to have been able to care for your loved one, we were happy to work with you through the process.

    MARION W

    4

    February 2, 2022

    I am a past client of this provider

    It was good, but I felt we needed more support for the level of care needed for her. I would recommend them because they provide consistent care, but I never got to the point where I thought it was great service.

    Provider Response

    Marion, we are sorry to hear that you did not experience incredible service from our caregivers. Our caregivers can provide a wide range of services, but if you need higher care, we offer services for that as well. We have nurses that can come into the home and provide more support if that is what is needed. Thank you for taking the time to leave this feedback.

    EDGAR R

    5

    January 19, 2022

    I am a past client of this provider

    The lady I had working with me was very good. I would recommend them as far as the caregivers.

    Provider Response

    Thank you for leaving this kind review, Edgar. We are honored to be able to take care of you and your loved ones.

    TERRY AND HOLLY F

    1

    January 4, 2022

    I am a past client of this provider

    They could have made my life easier by charging a lot less and having more professional staff. I'd like to care advantage to improve on their cost and quality of service.

    Provider Response

    We are sorry to hear that you did not have an exceptional experience with our office staff. If you would like to give us more details about what occurred, please email us.

    KUM G

    5

    January 4, 2022

    I am a current client of this provider

    This agency is very responsive. This agency should notify you when no one's going to show up.

    Provider Response

    Thank you for leaving this review. We are glad to hear that our office team was responsive. We are sorry to hear that you did not have a stellar experience with caregiver communications.

    MANUEL B

    1

    December 7, 2021

    I am a past client of this provider

    No one showed up, so that was definitely not good. There was a no call, no show. No one showed up for the scheduled appointment! They also did not call us back until after three or four attempts at contacting the office staff.

    Provider Response

    Manuel, we are so sorry to hear about your experience. An absence should never occur and we will look into this. Thank you for bringing this to our attention, we will communicate with the office teams to ensure this doesn't occur again.

    JOAN S

    4

    November 11, 2021

    I am a past client of this provider

    They were always focused on my well-being and improvement. We meet lots of people and they would come on time and truly cared.

    Provider Response

    Thank you for taking the time to leave this review, Joan. We are honored to be able to help you improve. Please let us know how we can earn that fifth star!

    CONNIE R

    3

    November 4, 2021

    I am a current client of this provider

    They could be better at communicating with us. They should be better at following up with us.

    Provider Response

    Connie, we are so sorry to hear that you did not have a stellar experience. We will communicate this issue with our office teams to ensure that communication is received well on both sides. Thank you for taking the time to leave this review.

    DERRICK H

    5

    November 3, 2021

    I am a current client of this provider

    They keep the house clean and they take out the trash for me. They have helped us a lot and they have worked with us.

    Provider Response

    Derrick, thank you for taking the time to leave this wonderful review. We are so happy to hear that the caregivers helped you and worked with you.

    YVETTE W

    5

    November 1, 2021

    I am a current client of this provider

    I am blind, and they have come in and organized my apartment. I have 3 women that come and each one of them is so nice, and they ask me what needs to be done. I even had to tell them to rest because they are hard workers.

    Provider Response

    Yvette, this is a very touching review, thank you for sharing. We are so glad that we are able to provide caregivers to assist you in your apartment. We are happy to work hard for you.

    DARLINDA B

    4

    October 19, 2021

    I am a past client of this provider

    They helped me get back on my feet when I came out of the hospital. They were timely. They took good care of me.

    Provider Response

    Darlinda, we are so happy that you are feeling better and are back to yourself again. We are thankful for the privilege to care for you and we will always be here if you need our services in the future. We can help with light household chores, transportation and more.

    JUAN P_1

    5

    October 12, 2021

    I am a past client of this provider

    They were prompt and well managed. Care Advantage was genuinely caring.

    Provider Response

    Juan, thank you for leaving this wonderful review. We are honored to be able to care for you and your loved ones.

    CURTIS P

    1

    October 12, 2021

    I am a past client of this provider

    They could have been professional, courteous, respectful, and honest. They need to improve their unprofessionalism, how they speak to people, their nastiness, and their rudeness.

    Provider Response

    Curtis, We are so sorry to read this review and we apologize for the recent experience you have had with our team. Please know that we take this feedback very seriously and will address our caregivers and office teams appropriately. Attitude and Respect are two of our company values and we work to achieve and live these values every day. We will engage our caregivers and re-introduce our training program on client engagement and make sure that they understand what is expected of them while in your home. Than you for brining this to our attention and we hope that you will see a quick improvement very soon.

    WILLIE RUTH S

    4

    October 7, 2021

    I am a current client of this provider

    We were able to find a caregiver quickly and they have stuck with us. It has been convenient and easy.

    Provider Response

    Willie, we are so glad to hear that we were able to provide a caregiver that fit your needs! Thank you for leaving this review, please let us know how we can earn that fifth star!

    JEANNETTE E

    1

    October 4, 2021

    I am a current client of this provider

    I feel that they need to call the night before when nobody can cover the shift. They do not give us enough time to know.

    Provider Response

    Jeannette, thank you for taking the time to leave us a review. We are so sorry that you have not received a positive experience with our office teams. Please know that we have an on-call team ready 24/7 and if we are able to assist with caregiver call outs, we try as soon as we are made aware. Caregivers are held to an attendance and call-out policy and we work to cover shifts as fast as possible if we know about them in advance. As you might image, life can happen and call outs are not always given with 24 hours notice as per our policy, but we will continue to work very hard to cover missed shifts by activating our large network of caregivers.

    NATALEE F

    5

    September 27, 2021

    I am a current client of this provider

    Before them coming, I could not leave the client alone and therefore could not get out at all. Now I can schedule and make appointments. They have been very responsive and price-wise they seem to be in line with the norm.

    Provider Response

    Natalee, we are so happy to read your review! We appreciate the time you took to leave us your kind words. Thank you for mentioning our response time as we pride ourselves on starting care within 24 hours of the first call! We hope we can continue to be of service to you and your family.

    KENT D

    5

    September 22, 2021

    I am a past client of this provider

    The caregiver didn't intrude at all. He always came on time and left on time. I called to schedule and they'd send someone out.

    Provider Response

    Kent, thank you so much for your kind words. We are so happy to know that you like your caregiver and the care you received. We are always happy to help you and your family! Please let us know if we can be of additional service to you!

    CARLOTTA A

    4

    September 8, 2021

    I am a current client of this provider

    They are a great help. Once they do get out there, they will do a good job. They can show up when they say they are going to show up. I have had a lot of people not showing up when they are supposed to show up.

    Provider Response

    Carlotta, thank you for taking the time to leave this review. We are so happy to be able to help you and your loved one. We are sorry to hear about caregivers not showing up, we will work with the office team to figure out the best course of action to ensure communication is clear.

    Anonymous_5229

    1

    September 2, 2021

    I am a current client of this provider

    Stephanie is great and Rose is outstanding. Others come in and they eat first. One caregiver says that it was not their job to dress my mother. They are on their phones, texting, and talking. Rose has bent over backwards to help us. I have had to get other people to do the care. When they say they are going to call, they should call. They should offer services. We don't ever know for sure if they are going to show up. We think they are going to show up and they say that they don't have anyone an hour after they were supposed to be there. Not all of their staff is vaccinated.

    Provider Response

    Thank you for leaving a reviews. We take your feedback very seriously and we are so sorry to hear you have had a less than positive experience with our company. You are correct that caregivers should absolutely following the task list according to their care plan and dress your mother. We are sorry and this will be addressed at the branch level immediately. Thank you for alerting us that you have experienced caregivers on their phones, we will certainly reinforce our policy. We are happy to hear that you have some great experiences with Rose and Stephanie and we will be sure to let them know of this feedback! As for vaccination status, while at this time we cannot mandate anyone to be vaccinated, if you would let the office team know your preferences, then we will do our absolute best to schedule vaccinated caregivers. We are happy to discuss any additional concerns you have with our branch leadership. You can email us or call.

    Anonymous_5140

    5

    August 19, 2021

    I am a current client of this provider

    They provide a lot of help. They help me with bathing, toiletry, changing linens and that type of thing. I like how they are prompt and willing to do things.

    Provider Response

    Thank you for taking the time to leave this positive review. We are so glad that we are able to assist you in your daily life.

    SHERLEY T

    5

    August 13, 2021

    I am a past client of this provider

    They had great costumer service. I liked that when we needed them to come out the were always there and they were very kind.

    Provider Response

    We are so glad that we were able to provide stellar service to you and your family. Thank you for taking the time to leave this review Sherley.

    CHRISTINE W_1

    4

    August 6, 2021

    I am a past client of this provider

    They were there for her to take care of her. I liked that they were on time and did a good job while they were there.

    Provider Response

    Thank you for leaving this review Christine. We are happy to have been able to care for your loved one. Let us know how we could have earned that fifth star.

    JAMES O

    3

    August 3, 2021

    I am a current client of this provider

    If all the employees had some kind of consistency. There are individuals who have had a positive impact, but as far as a whole it is an average impact. There is a lot that needs improving, such as having a backup plan in case someone is unable to come out to provide care.

    Provider Response

    James, we are so sorry to hear that you did not have a stellar experience with our office team. We will communicate with them to figure out a way to resolve this issue while maintaining quality customer service. Thank you for taking the time to leave this review.

    MARIA C

    5

    July 28, 2021

    I am a current client of this provider

    They're here for me when I need them. They do what say they're going to do.

    Provider Response

    Thank you for taking the time to leave this review, Maria. We are so glad that we are able to help you when you need it. We are always doing our best to provide excellent care to our clients.

    DIANA S

    5

    July 9, 2021

    I am a current client of this provider

    They have helped me get my day started and accomplish things every day. I like that they work with me for whenever I need a caregiver that day.

    Provider Response

    Thank you for leaving this wonderful review, Diana. We are so glad that we are able to assist you and in a way that fits your schedule!

    Anonymous_4932

    1

    June 24, 2021

    I am a past client of this provider

    We needed someone to watch her and when she needed help they left. We have some difficulties with consistent staffing. We had an aide watching my mom and she left with 4 hours left to care.

    Provider Response

    Thank you for bringing this to our attention. We understand that reliable and consistence in care is very important and in your case that was not seen through. We will look into this case and figure out the best way to resolve it in the future.

    RUTH ANN M

    5

    June 11, 2021

    I am a current client of this provider

    They have been very good and have done their work. They have taken care of her pretty well, I am satisfied.

    Provider Response

    Ruth Ann, we are honored to be able to care for your family. Thank you for taking the time to leave this review.

    NANCY S_1

    5

    June 9, 2021

    I am a past client of this provider

    They did what we were not able to tend to, their presence was also good. They were reliable, very nice people to work with.

    Provider Response

    Nancy, thank you for leaving this kind review. We are honored to be able to assist you and your family.

    RUTH P

    5

    May 22, 2021

    I am a past client of this provider

    They are very helpful. It is hard for me to accept help but I need the services. It has been very impactful. It has helped me to have things done. I do appreciate the people that were sent to me. They are efficient and do what they are supposed to do.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars Ruth! We are honored to be able to help you and we look forward to continually providing superior customer service.

    KATHRYN S

    5

    May 7, 2021

    I am a past client of this provider

    They sent in the best, most caring caregivers that could have been. They also got her care up and going right away. I have already recommended them to another resident.

    Provider Response

    Thank you so much for the kind review, Kathryn. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    ROBERT S_2

    5

    April 22, 2021

    I am a current client of this provider

    They are great most of the time. Compared to what my mom had to go through, they did a lot better for my dad. They actually send someone who has a conscience and takes care of this person who cannot talk or defend themselves. When they come in they work. They are so much better than my mother's care where the people who came in sat and got insurance pay out.

    Provider Response

    Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review! We look forward to continue to deliver great service with amazing and compassionate caregivers.

    ELIZABETH G

    5

    April 12, 2021

    I am a current client of this provider

    The work that Felicia has helped Elizabeth with, like helping with the cleaning and straightening up, has been helpful. The aide that has come out seemed to be very efficient.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    JACKIE T

    4

    April 2, 2021

    I am a past client of this provider

    The caregivers who did show up were very good. They helped out a lot. It seemed like we never know who was coming and when they were coming. Whenever I called, they always said they were looking for someone.

    Provider Response

    We are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Thank you for taking the time to leave us a review.

    LELAND S

    3

    March 16, 2021

    I am a past client of this provider

    The agency could have had more professional nurses. The caregivers were very unprofessional.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and professionality. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for others.

    CATHERINE E

    4

    March 4, 2021

    I am a current client of this provider

    When they hire people, they need to have better qualifications. They need to improve their communication.

    Provider Response

    Catherine, we are so sorry you have had a less than positive experience with our caregivers. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.

    HERB A

    3

    March 2, 2021

    I am a current client of this provider

    They could be more aware of the client's needs, be more responsive to them, and to act more compassionate. They need to have the employee be on time and stay awake.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for you.

    Justus68

    2

    February 24, 2021

    I am a past client of this provider

    Our loved one needed 24 hour experienced care for a serious, debilitating illness. On many occasions, the caregivers seemed as if they had no training at all. We had instances of caregivers rolling our loved one into the rails of the bed, not helping when our loved one was choking, not be cleaned or changed properly, sleeping on the job, arriving late or not at all, etc. etc. Many calls to the office and to the headquarters did little to help. I would not recommend this company to anyone

    Provider Response

    Thank you for taking the time to share this feedback, I am so sorry to hear that you had a bad experience with our company. We have researched the specifics and found that there were factors on our end that contributed to your negative experience. We are addressing these immediately with the staff involved. It is our goal to consistently provide compassionate care to our clients, and in your case, we did not meet those goals or your expectations. We are truly sorry and take your comments very seriously to better improve our service. Please know that we are here should you need us in the future, and in that case, please contact me directly so that I can facilitate to ensure a more positive experience. Josh Delawder, Regional Vice President.

    HATTIE R

    5

    February 19, 2021

    I am a current client of this provider

    Without these services I'm receiving, I don't know what I will be doing. My body doesn't want to cooperate with my brain. They are caring and have responsible people. The caregiver who comes here is very attentive. She asks questions and does her job well.

    Provider Response

    Hattie, thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review.

    GWENDOLYN G

    3

    February 17, 2021

    I am a current client of this provider

    They could have more time doing care like a bath. They could have more contact with the caretaker.

    Provider Response

    We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, we are sorry you did not experience this. We will be sure to alert the office about your concerns. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

    POMPEY AND MAUDIE S

    5

    February 4, 2021

    I am a current client of this provider

    They send the people when we need them and they are on time. The people they have sent so far have been good.

    Provider Response

    Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

    ELEANOR B

    3

    February 2, 2021

    I am a past client of this provider

    The girl who did come was wonderful with my aunt. But she always had to be reminded of what to do, she never knew what to do automatically. I would like there to be more communication on their part. And aides who actually show up for work.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for others.

    LINDA H

    5

    January 21, 2021

    I am a past client of this provider

    They have given valuable assistance and they helped me get better. They are very caring and know what they are doing.

    Provider Response

    Thank you so much for your kind words, Linda! We appreciate that you took the time to give us a 5 star review!

    SHIRLEY M

    5

    January 12, 2021

    I am a past client of this provider

    It was great, since I'm in a different city. I also could not travel due to the virus, so it was mentally liberating to count on this company. I like the quick response any time I call.

    Provider Response

    Thank you so much for taking the time to leave this wonderful review, Shirley. We are so glad we were able to make you feel better!

    BARBARA G

    2

    January 5, 2021

    I am a past client of this provider

    They need to have training so they can recognize various symptoms with patients. They need to screen the aides that come in a lot.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

    PATSY D_1

    4

    January 5, 2021

    I am a current client of this provider

    It helped for her to have someone here to talk to and that she felt comfortable with. I would like it if we could get more care on the weekends. I do like all the nurses that come to provide for her.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    BEVERLYE E

    4

    December 9, 2020

    I am a current client of this provider

    She has helped us by doing what we need to do. She is proficient. It would depend on the caregiver, the one that we have right now is able to understand what my wife needs.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    JUNIOR D

    5

    December 4, 2020

    I am a current client of this provider

    He has someone to talk to so he isn't down anymore. She is always on time.

    Provider Response

    Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

    JESSE B

    5

    November 17, 2020

    I am a current client of this provider

    They have helped my health get better. They let me exercise. I can also assist my wife now. They are prompt and on time.

    Provider Response

    Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

    CLARENCE T

    5

    November 6, 2020

    I am a current client of this provider

    My caregiver will make sure I have taken my medications and that everything is sanitized. This agency has provided me with a great aide. She is always ready to work.

    Provider Response

    Clarence, thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

    MARY C_3

    5

    July 10, 2020

    I am a past client of this provider

    The young lady was able to come 7 days a week so the hours worked very well so there was special care. The young lady was very professional and caring and loving towards my mother. They kept in touch with me. They were able to answer my questions and supply needs.

    Provider Response

    Mary, thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    SAMUEL N

    5

    June 5, 2020

    I am a current client of this provider

    They do things around the house for me. The caregivers are very kind.

    Provider Response

    Samuel, thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

    LILLIE C_2

    5

    March 5, 2020

    I am a current client of this provider

    They make me feel confident. They have good quality of care.

    Provider Response

    Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review. We strive to deliver the best quality of care possible and are happy to read that this has been your experience.

    SHEILA Z

    5

    February 6, 2020

    I am a current client of this provider

    They have done what I have I asked them to do. The quality of the people is good and they are well managed.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to provide are for you and keep you safe and well at home. We look forward to continually providing superior customer service.

    AYANA G

    3

    January 23, 2020

    I am a past client of this provider

    It was good to have a helping hand, but because she was new, the professionalism was not there. There were times where I would ask the caregiver to do something, and it was not done well. The professionalism and communication was not there. I did not like that they send different people everyday. There was a time that they sent someone to the house and she was good. I requested her permanently. I knew I was moving and I asked to have her the rest of the week. They ended up taking her off the schedule, and did not get someone to me until the end of the week.

    Provider Response

    Ayana, we are so sorry to hear about your experience. We understand that quality and consistent care is highly important to you and your loved ones. Thank you for leaving this feedback.

    PHILLIP L

    1

    January 18, 2020

    I am a past client of this provider

    We couldn't believe how she acted in the house. She never stayed the time that she was supposed to and would leave early.

    Provider Response

    Phillip, we are so sorry to hear about your experience. This behavior is not what we stand for and we understand that quality and consistent care for you and your loved ones is the highest importance. We will communicate this issue with our office teams to create a solution. Thank you for taking the time to leave this feedback.

    ROSEMARY M

    4

    January 9, 2020

    I am a past client of this provider

    She took care of her and made sure she was bathed and dressed. They do not have very good communication with their employees or with the clients.

    Provider Response

    Rosemary, we are sorry to hear that we were not able to provide stellar communication for you and your loved ones. We will ensure that our office teams are creating clear and concise communication between caregivers so that you are given quality care. Thank you for taking the time to leave this review.

    CAROLYN D

    3

    December 19, 2019

    I am a current client of this provider

    They broke the shredder in my house, so I had to replace it. They replace the caregiver if they need to.

    Provider Response

    Carolyn, we are so sorry to hear about your shredder. We are able to provide a different caregiver upon request and we hope they are able to provide excellent care. Thank you for leaving this review.

    DAVID P

    3

    December 12, 2019

    I am a past client of this provider

    We wanted the caregivers to help more with ADLs, such as bathing and toileting. They could have had better screening and background checks with their staff.

    Provider Response

    David, thank you for leaving this feedback. We are sorry to hear that we were not able to fit your family with an incredible caregiver. We will look into the situation to see how we can improve in the future.

    MICHAEL P_1

    5

    December 5, 2019

    I am a current client of this provider

    I literally love Care Advantage. I even wrote a letter and an email just to tell the people thank you. I'm so grateful that Home Care Pulse called to do a survey because I have been trying to figure out who to thank. The ladies are fabulous. A friend's son was using the bad company, and I told them about Care Advantage, and they switched, and now, she has not gone one day without having coverage.

    Provider Response

    We are so happy to hear this Michael, thank you for leaving this review. We are honored to have been able to provide a caregiver that left this impact on you and others.

    Anonymous_2779

    5

    November 27, 2019

    I am a past client of this provider

    It was nice to know it was being taken care of. For the most part, everything was good. There were a couple times the caregivers didn't click.

    Provider Response

    We are happy that we were able to take care of your loved one, we are sorry to hear that some of our caregivers were not able to provide stellar care. Thank you for leaving this review.

    FRANCES M

    3

    November 18, 2019

    I am a current client of this provider

    They need to send caregivers who are qualified and who want to do the job. The aides need to be trained better in manners and having consideration for the patients.

    Provider Response

    Thank you for leaving us this valuable information. We are so sorry that you had a less than perfect experience. We will be sure to coach and train on teams on timeliness and attitude. Our values support compassionate care with a great attitude, therefore, if this was not your experience, we sincerely apologize. Please email us to give any additional details or to speak with a leader who can make your customer experience a positive one.

    WILLIAM L_5

    4

    November 6, 2019

    I am a current client of this provider

    Without it, I wouldn't be able to work. They could improve the office staff and communication. Sometimes people don't come when they should.

    Provider Response

    We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.

    Anonymous_2777

    5

    November 4, 2019

    I am a current client of this provider

    The caregiver being here gives me a chance to go outside the house and do what I need to do. They could keep me aware if there are any problems regarding the VA renewing the contact so that I'm not sitting on pins and needles.

    Provider Response

    Thank you for taking the time to leave this review. We are honored to be able to take care of your loved one and allow you to get out of the house from time to time.

    Anonymous

    5

    November 4, 2019

    I am a current client of this provider

    We have two excellent caregivers that rotate the nights. If they were not there, I would have to be there. The communication between the office and the family members needs to be better. It is getting better, which is good.

    Provider Response

    Thank you for giving us this five star review. We will certainly take your feedback to our office to be sure they do indeed communicate better for you.

    Anonymous

    4

    November 4, 2019

    I am a current client of this provider

    They did well at taking care of my mother. They could improve communication.

    Provider Response

    We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!

    TYRONE F

    3

    November 4, 2019

    I am a current client of this provider

    They could be more knowledgeable, and there should be more communication between the office and the staff. They should have better employee training. We've had trouble with the caregivers on the weekends. Sometimes, we get someone on the weekend, and sometimes we don't.

    Provider Response

    We are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Thank you for taking the time to leave us a review.

    PURCELL D

    4

    July 30, 2019

    I am a current client of this provider

    They should just be dependable. They should be on time.

    Provider Response

    Purcell, we are sorry that we did not provide outstanding service. We will work with office teams to figure out a solution while maintaining excellent customer service. Thank you for leaving this review.

    DR. THOMAS S

    4

    July 30, 2019

    I am a current client of this provider

    I have someone who can help me in and out of the pool and get in to my bath. I like that the people that come here and take care of us. We have one person that comes here, and we like her.

    Provider Response

    Dr. Thomas, thank you for leaving this kind review. We are so honored to be able to assist you in your daily tasks.

    MABLE B

    4

    July 29, 2019

    I am a past client of this provider

    The representative they sent, who provided the service, always came as scheduled. They interacted with her as a friend. I think they should have notified us that the service was to be stopped. I did not find out that Humana did not provide payment for the service. If they had told us that in advance, it would have been better.

    Provider Response

    Mable, thank you for leaving this review. We are so glad that we were able to assist you and your family for the time. We are sorry that the communication was not up to our normal standards.

    TERRY T

    5

    July 26, 2019

    I am a current client of this provider

    They have helped the most with helping me shower and take care of myself a little better. I like the caregiver that I have.

    AARON M_2

    2

    July 22, 2019

    I am a past client of this provider

    We had workers who wouldn't show up for work, which made us need to change doctor appointments. They need to have workers who are more trained and qualified to do the work. They should make sure they do the job instead of sleeping in.

    Provider Response

    We are so sorry you did not have an exemplary experience with our care teams. Please let us know any additional details about your specific case so that we may communicate, train, and execute even better service. Please contact us.

    SYLVIA F_1

    5

    July 22, 2019

    I am a current client of this provider

    If I need anything, they are willing to do it. They are great company. I can talk with them and have a good conversation with them. I liked that they have all been really kind and sweet people. They are always ready to do what I ask them to do.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    SANDRA W_11

    5

    July 12, 2019

    I am a current client of this provider

    She does whatever I tell her to do and doesn't question me about what I want. As soon as I tell her to do it, she does it right away. A lot of the girls are blindsided when they come in. I think the fill ins need to be better trained. They do not do something that I thought they would do. When I do call, they do try to go above and beyond to get someone in here.

    Provider Response

    I am pleased to hear that the office team has resolved your concerns. We appreciate your continued confidence in our services and look forward to continuing to serve you.

    PAUL F

    5

    May 30, 2019

    I am a current client of this provider

    They are providing me with supportive services to help me do better with my life. They provide an excellent service.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    ROOSEVELT F

    5

    May 30, 2019

    I am a past client of this provider

    My first time around, I have nothing negative to say. They spoke to him like he was their own parent. They are both engaged and concerned. I am very impressed with that. They are prompt, and they know their job. I have learned from my caregiver as well. They are patient.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    BARBARA C_1

    5

    May 28, 2019

    I am a past client of this provider

    She was able to follow the directions I gave her regarding what needed to be done. The girl was very nice and qualified.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    WILLIAM C

    3

    May 24, 2019

    I am a past client of this provider

    They needed to show up on time. They did not do anything right. They just watched TV.

    Provider Response

    Thank you for leaving us this valuable information. We are so sorry that you had a less than perfect experience. We will be sure to coach and train on teams on timeliness and attitude. Our values support compassionate care with a great attitude, therefore, if this was not your experience, we sincerely apologize. Please email us to give any additional details or to speak with a leader who can make your customer experience a positive one.

    MARY S_1

    4

    May 20, 2019

    I am a current client of this provider

    I would just need more help and can't afford it. I would like to see communication with the main office for scheduling.

    Provider Response

    Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

    VERNA L

    4

    April 26, 2019

    I am a current client of this provider

    The caregivers need to be on time. They could go above and beyond what they are required to do. A lot of times we don't have an aide show up and that's the problem we run into.

    Provider Response

    Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

    MAXINE S

    3

    April 25, 2019

    I am a current client of this provider

    They could improve the communication. I would like to see communication improved and I like the quality of the services.

    Provider Response

    Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Please let us know if you have additional details to share by emailing us.

    SHIRLEY S_2

    5

    April 23, 2019

    I am a current client of this provider

    They have helped out the most by doing my home care. They do cleaning. I like the work that they do.

    Provider Response

    Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

    ERIC G

    4

    April 22, 2019

    I am a current client of this provider

    She gets into his world. She will interact with him. Others have not interacted with him at all, but she is willing to to do what he wants. They need to communicate more with the staffing. I'm not familiar with my son's paperwork, and I have asked several times about it.

    Provider Response

    Thanks for your comments and insight on regarding our Newport News office. We are always looking to improve the level of service we provide and will be sure to look into your points regarding our staffing processes.

    SHIRLEY W

    1

    April 12, 2019

    I am a past client of this provider

    When we actually called to ask a question the night that she passed, the woman on staff with her left. She didn't even stay and wait for the doctor to come. She said she had an appointment and it wasn't even the end of her shift. Then, no one contacted the person coming on for the next shift. When she showed up, she called the on-call people and no one ever called back. The person working didn't even know since she was in the kitchen on her phone. They kept sending people who could not handle her weight or her issues. She was doing nothing. They should have more experienced people to send out who are based on the actual case. She was a heart failure patient who was full of fluid. The person they sent out did not know that, so she drowned in her fluid.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. Please accept our deepest sympathies for you and your family.

    DONNA C

    5

    April 12, 2019

    I am a current client of this provider

    I have someone help me out with things. I like that they keep up with the aides.

    Provider Response

    We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    HUGH N

    5

    April 12, 2019

    I am a current client of this provider

    They have been there when I need them. They send a nurse with different ideas to help solve the problem. I like all of it. It's just what I need. It's a fine thing to have if you need your medical stuff taken care of.

    Provider Response

    Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

    YVETTE R

    5

    March 25, 2019

    I am a current client of this provider

    They help me out. Everything they do is helpful. They are always on time.

    JUDGE M

    5

    March 22, 2019

    I am a current client of this provider

    It gives me three hours a day for myself. I can go away and take time out for myself. Care Advantage responds to me very quickly.

    Provider Response

    I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

    Anonymous_1670

    3

    March 22, 2019

    I am a current client of this provider

    I want someone to be able to stay in with me because of how my loved one's situation is. The aides only come for a few days a week, and that is a problem because I need a permanent caregiver.

    Provider Response

    We are so sorry you did not have an exemplary experience with our care teams. Please let us know any additional details about your specific case so that we may communicate, train, and execute even better service. Please contact us. We can easily provide additional caregivers if that is your need, but you should discuss with your local office so we can better serve.

    abev

    1

    March 22, 2019

    I am a current client of this provider

    Do not use Care Advantage. I am in the process of interviewing with other agencies. Their leadership and staff lacks experience and professionalism. They do not return calls or emails and they have NO back plan if a caregiver cannot make it. Exact same for the Suffolk location, who once sent a man to my home to care for my mother and hid it from me. If not for the main Caregiver who I actually like, I would've stopped using them when I refused to continue using the Suffolk assistance. NOW, despite liking the Caregiver, I will no longer take their bad business ethics.

    Provider Response

    Thank you for reaching out. It goes without saying that we are deeply disappointed to read your review, we take your comments extremely seriously and would like to investigate further so we can ensure our processes are adjusted accordingly. Would you be kind enough to email us and provide us with more background.

    GERALDINE G_1

    3

    March 21, 2019

    I am a past client of this provider

    They could have kept us informed about what was going on. I had to change caregivers. The people that they had here were good, but there was a lack of communication when people started not showing up. They didn't keep me informed about what was going on.

    SADIE S

    1

    March 12, 2019

    I am a current client of this provider

    It hasn't been good to me. I might as well just be here by myself. I'm taking my mom away from the care on Friday. We were told that we would get 9-5 care and we have not had that. They leave her alone on weekends, which is also not what I was told would happen.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for others.

    WILLIAM W_1

    5

    March 12, 2019

    I am a current client of this provider

    They are able to take care of his daily routine, like getting in the shower and getting dressed. They took awhile to find somebody, but now they have someone and they are able to come twice a week.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    IRENE N_1

    2

    March 12, 2019

    I am a current client of this provider

    It's been very disruptive, and she hasn't been getting the service she needs. It seems that people are finding new jobs and new clients and not coming in here. We've been having a difficulty with people reporting out.

    LILLIE C

    5

    February 27, 2019

    I am a current client of this provider

    They make my life a whole lot easier by doing the things that I can't do for myself. I like the caring attitude and efficiency of the worker.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    MAURICE W_3

    3

    February 20, 2019

    I am a current client of this provider

    They help my loved one with getting in and out of bed. They need to improve their staffing. They need to make sure that they have backup staffing when someone calls out.

    Provider Response

    Thank you for taking the time to leave us a review. We are so sorry that you had a less than perfect experience with our company. We will certainly work with our staffing department to find out what went wrong. Typically, we have a large network of caregivers we can call to help us in times of emergency. We are sorry that we did not respond in a timely manner. Please let us know if this continues by emailing us.

    JOEL J

    3

    February 12, 2019

    I am a current client of this provider

    They need to provide more hours. In the very beginning was not reliable. There were days the caregiver didn't show up.

    JOYCE K_1

    5

    February 12, 2019

    I am a current client of this provider

    She helps me with my bathing and makes my food for me. The lady that comes to me is very active in what she does for me. I would recommend her to others.

    Provider Response

    Thank you so much for this wonderful feedback. We are so pleased to hear that your caregiver is making a difference. It is our pleasure to serve you, and we appreciate your continued confidence.

    SADIE C_1

    5

    January 30, 2019

    I am a current client of this provider

    They all care about my needs because I can't get out of bed, and they are reliable. I like that they are quick at helping with what I need.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    ANDREW L_2

    3

    January 7, 2019

    I am a current client of this provider

    They should show real concern and more respect in companionship for him. It is not just about the money. They need better communication and better aides. They need aides that are available at that time. There are too many times they call in and can't come in.

    Provider Response

    Thank you for leaving us this valuable information. We are so sorry that you had a less than perfect experience. We will be sure to coach and train on teams on timeliness and attitude. Our values support compassionate care with a great attitude, therefore, if this was not your experience, we sincerely apologize. Please email us to give any additional details or to speak with a leader who can make your customer experience a positive one.

    FRANK B_2

    4

    January 7, 2019

    I am a current client of this provider

    They could pay attention to their billing, and they need to correspond with their people if someone isn't going to show up. One time no one showed up and no one called to tell me. I had a lady today, and she didn't' really even check on my brother. I get bills that I have already paid, and I don't like that either.

    Provider Response

    We are so sorry that you have had a less than positive experience with our teams. We will certainly be sure to review our billing processes and discuss with our local office teams as well. If you have more details to provide so we can help make your experience a better one, please email us for a quick resolution.

    MAURICE W_2

    4

    January 7, 2019

    I am a current client of this provider

    They help me the most by being there when I need them. They help me get in an out of bed. They need to get me help on the weekends and holidays.

    Provider Response

    We are so glad that our caregivers were there when you needed them! We hope that one day we can earn that 5th star!

    MILLIE P_1

    5

    January 7, 2019

    I am a current client of this provider

    I feel secure with her. She sees everything that needs to be done. I don't have to tell her every little thing because she is very observant. The services are great. My caregiver does everything that is needed. She is very competent.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    PATRICIA B_12

    5

    January 7, 2019

    I am a current client of this provider

    They help me out. They bathe me, talk to me, and clean my house. I like the company. They do good work. My aide is the best, and she does everything.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    JANET W

    3

    January 7, 2019

    I am a past client of this provider

    They were young, educated, and they knew how to do things the way I wanted it done. They did it my way. They need to get the bills straight. They sent people when I didn't need them.

    Provider Response

    Thank you for providing this valuable feedback. Our caregivers can absolutely assist with household chores. There are some restrictions with some insurance plans, so we would need to review your specific circumstances to ensure that household chores are a covered service. We are more than happy to do that. Please speak with your local office and make them aware of this request, and we will meet these needs.

    EARLINE H_1

    2

    January 7, 2019

    I am a current client of this provider

    They could have a bigger impact by being more organized and getting better staff so that we are not losing hours. They need to have better organization in communicating with the caregivers that service us the way they should, talking to us, and following up more.

    Provider Response

    Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that you have not been satisfied with the services provided. We strive for all clients to be completely satisfied. We will work with the caregivers as well as the office team to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

    FRANCINE B

    4

    December 19, 2018

    I am a current client of this provider

    They're good at giving her baths and stuff like that. They're good at providing her with what she really needs. The nurses that they send are pretty nice, and they're really good.

    Provider Response

    Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

    MAURICE W_1

    2