Care Advantage - Franklin

Offers Home Care

77 Reviews

177 Commerce Park Road

Franklin

23851

Care Advantage - Franklin

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4.3 77

ELIZABETH R_8 2019-12-10 My mother has Parkinson's, and I need to be able to work. It is a break for me for the caregiver to come in twice a day. When the caregiver needs to take time off, they have sent me three different ones. One of them needed a nurse herself, and one was so tiny. It is always a challenge when substitutes are needed. I am a current client of this provider

5 5 1

SHERMAN J 2019-11-07 They made my loved one feel like they really cared, and they joked with him. I liked the concern they had for my loved one. I am a past client of this provider

5 5 1

VERNA L_2 2019-10-24 It has had a tremendous impact because it gives us time to get out and gives my dad time to get away. They have been pretty consistent, which is a good thing. I am a current client of this provider

5 5 1

REBECCA K 2019-10-04 They give me an aide that really cares about me. There is a certain person in the office that doesn't want to corporate with you. I am a current client of this provider

5 3 1

LAVERN B 2019-10-04 They help the most by providing me with an aide that can take care of my mother so that I can work. They do not have enough aides. Right now, our aide is out, and they do not have coverage, so I have to sit here with her. I am a current client of this provider

5 4 1

Francine Johnson 2019-10-04 I was in dire need of getting my granddaughter certified to care for my Mother , was dealing with a company that was not very helpful so we reached out to Care Advantage and in less than two weeks time they had the problem solved ! I am so grateful to them for coming to our rescue and the professional way they handled the situation ! Today my Mother is overjoyed that her great granddaughter is taking care of her and I am thankful to Care Advantage for starting my granddaughter on her career path ! Thanks Care Advantage , your team rock !!! I am a current client of this provider

5 5 1

SCOTT C 2019-09-12 They help a lot. They help with 3 hours a day. They're on time. They're very nice people. I am a current client of this provider

5 5 1

DALE EDWARD M 2019-09-12 I just needed more time with them. She stayed on her own one time, even though they weren't going to pay her for it. We needed more hours, and they had to come out to see what was going on. I am a past client of this provider

5 4 1

Anonymous_2526 2019-09-12 They provide me with a caregiver so I can go to work. Their scheduling person could be better. I am a current client of this provider

5 4 1

KAREN G 2019-09-12 I have a wonderful caregiver. She helps me with everything, such as my showering. The office staff needs improvement, and they could do their job better. It seems like everyone wants to pass off things to others instead of doing things themselves. I am a current client of this provider

5 4 1

MERTIE J 2019-08-28 They just really care about you. I like everything. They are very sincere and caring. I am a current client of this provider

5 5 1

ROGER H_1 2019-08-26 They help me in the home with cleaning and mopping for me. I am pleased with the help I get from them and the work they do is helpful. I am a current client of this provider

5 5 1

JOSHUA R 2019-08-15 I have trouble seeing. They were helpful by doing things like sweeping the floor and washing dishes. I had a couple of people I was not satisfied with. I am a past client of this provider

5 4 1

RICKEY N. B_1 2019-07-30 They help me with companionship and doing everything else that I can't do. They are always on time. I am a current client of this provider

5 5 1

MEDINA C 2019-07-26 I feel like there needs to be more people hired so my respite hours can be used. My husband and I are both retired. When we plan to go out with other couples, we can't be solid in the plans to go because of them. Medina has respite hours, but they don't seem to have anyone to cover those hours for me. I don't know if they have enough people working. They don't tell me until last minute. I am a current client of this provider

5 2 1

BOBBY S 2019-07-15 She is here as much as she can be, and I enjoy her company. I enjoy her taking care of me. I brought my caregiver along with me to the company, but I like the other nurses. I am a current client of this provider

5 4 1

MELVIN B 2019-07-15 If they could be consistent with one caregiver instead of sending many different caregivers. He gets confused when he sees a lot of different people. They just have a lack of communication sometimes. We do not know if someone is going to come if our caregiver can not make it. I am a current client of this provider

5 4 1

ETHEL D_1 2019-06-27 They get here promptly, and they are good to speak with. They get the job done. If you need someone, they send someone out. I am a current client of this provider

5 5 1

MARGARET T_4 2019-06-18 She has done everything possible and even more for her. I like that they are good. The person is always on time, and she does her job well. I am a current client of this provider

5 5 1

CARRIE G_1 2019-05-29 They call in the event that a worker cannot come. They give me prompt notice and they always follow up on the promises they make. If they say they will send someone, they will call every other hour to let us know the progress of finding someone to cover. I like the fact that they are very efficient in providing workers. If someone is sick, they get right on it and they let me know the progress of the work. I am a current client of this provider

5 5 1

Anonymous 2019-05-16 They help him when I am gone, provide his meals, do his bed, and help with regular household things. Most of the aides are pretty good. I am a current client of this provider

5 5 1

KATHRYN E 2019-04-12 They satisfy our needs. They are very caring. I like that I have a good caregiver. I've been satisfied with all the caregivers. I am a current client of this provider

5 5 1

JAMES E_6 2019-04-12 They help me with cleaning up, washing, and watching my back. They have been pretty consistent. I like that. I am a current client of this provider

5 5 1

JACOB G 2019-04-12 It helped, and they did the best that they could. They were good and on time. I am a past client of this provider

5 4 1

REBECCA M_3 2019-04-12 They have someone who comes in and sits with my mom while I work. I would like to see their scheduling improve. I am a current client of this provider

5 4 1

JOHN H_4 2019-04-12 They help the most by keeping him clean and happy. I like the two girls that they have provided for almost three years for us. I am very happy with them. I am a current client of this provider

5 5 1

Anonymous_1698 2019-03-27 A lot of times when a non regular caregiver comes in, they do not know what to do. They should review the case to see what kind of care he needs. The scheduling needs to be improved. There are people that call out on the weekends and we are not able to find replacements. I am a current client of this provider

5 4 1

JAMES H_1 2019-03-20 They could be more professional. They should call if they aren't going to show up. They need to improve everything. I was supposed to have help today, but they never came or called. I am a current client of this provider

5 1 1

MARY ANN H 2019-03-13 They are very encouraging and they help me 100%. I like the two girls that they sent me. I like everything about them. They are perfect. I am a current client of this provider

5 5 1

EDITH P_1 2019-02-26 The services are good when someone's here. I would like them to assure me they will have someone to cover my loved one when the other nurse is off. I have to call them to find out what's going on. I would like to see communication improved. It's very poor. We're without a nurse sometimes and I don't know if that's the company's fault or not. I am a current client of this provider

5 3 1

PAT R_1 2019-02-13 They could have come in and worked, not just sat around. There were things I needed done and they didn't do them. I needed help very badly. I have Parkinson's and MS and there are things I can't do, and I needed help. I am a past client of this provider

5 3 1

LARRY U 2019-01-07 I can't get up and do a lot and if I need something, they get it for me. I asked her to make me a sandwich one day and she did. They don't too many dishes in the sink and they straighten up a bit, but they don't do it unless I make them. They need to send people that are trained, and that don't bring their personal cell phone with them and stay on it for hours. I am a current client of this provider

5 1 1

VIVIAN G 2018-12-07 They could have better communication. They need to get better nursing staff. They could screen more or check things more. I am a past client of this provider

5 2 1

THELARES W_1 2018-12-07 She waits on me when she's here. They are prompt and they do the work. I am happy with it. I am a current client of this provider

5 5 1

BARBARA C 2018-12-07 They help take care of the dog, make meals, and get me in and out of bed and in the wheelchair. They get the mail and packages for me and take me anywhere I need to go. They are there to help with all of the daily care. They also help with light cleaning. The caregivers are all above average and very good about getting here on time and providing good care for me and helping me around the house since I am bed-bound. I am a current client of this provider

5 5 1

BARBARA W_2 2018-11-30 They make sure I have a nurse every day, even Saturdays and Sundays too. It's a good company and I'm really satisfied with my nurses. I am a current client of this provider

5 5 1

MATTIE D 2018-11-28 When I had someone here, it was phenomenal. I needed someone here. They had a problem getting people here on time, and when our main caregiver couldn't make it, they couldn't get people here in a hurry. I was told it wasn't their problem if someone couldn't make it to work. They needed to communicate with me and with each other. I am a past client of this provider

5 3 1

WHITNEY S_1 2018-11-28 They help by providing services we need. They are reliable, prompt in their response, and they take good care of my loved one. I am a current client of this provider

5 5 1

ALEXANDER C_1 2018-11-12 If nobody is coming, I wish they would call me and let me know so I am not waiting here all day. The lady that comes right now does a really good job. I am a current client of this provider

5 4 1

JACQUALINE W 2018-10-12 It was a terrible experience. They should be professional and they need to make sure they have enough CNAs. They need to hire people that are more professional. Some of them were very nice to me, but others disrespected me. They don't have good after-hours shifts if there is an emergency. I am a past client of this provider

5 1 1

IDELL P_1 2018-09-27 They do the things that I am unable to do. They are willing to help me when I need it. I am a current client of this provider

5 5 1

JAMES N_2 2018-09-26 Sometimes the nurses that he has will call out, and they really don't have anyone to fill in the spot on hand. That could be better. They have really good service, especially because they have workers who are willing to work. I am a current client of this provider

5 5 1

GRACE V_2 2018-09-22 They were a great help. They did what I asked. They were alright. I am a past client of this provider

5 4 1

SHIRLEY M_5 2018-09-18 They do things that I can't do, like clean my bathroom and vacuum. They are very good. I am a current client of this provider

5 5 1

JOYCE C_1 2018-09-17 Prior to our new nurses, them showing up was a problem, which threw a wrench in the whole day. We've had a really bad experience with them, but we've gotten new nurses now, so it's getting better. The nurses could show up, that would improve things. I am a current client of this provider

5 4 1

Anonymous 2018-08-29 They do their best. They try to cover everything, and the caregivers they do get are attentive to my loved one and are very nice. They really enjoy having them there. The only thing that I'm not happy with is that a lot of the time, they can't get the employees to come in. It's not the agency's fault, it's the employees that are working there. I live far from my loved one, and I can't go that far away when they don't have anyone there. It's crucial that they have someone there. We have a good caregiver for them now, but none of them call in to tell the office they are late or not coming. I am a current client of this provider

5 5 1

DOROTHY P. A 2018-08-21 I needed help because it was wearing me down. When they offered help I was all for it. The people they have working for them are really good. They were always on time and they kept me informed. I am a past client of this provider

5 5 1

VERNA L 2018-08-20 It helps the whole family, with getting her together and ready for the morning. It gives the family a break, and gives the family time to get things done. I used to work for them. I am a past client of this provider

5 5 1

DAVID D 2018-07-26 If I have a question about something, like his blood pressure, they'll answer the question for me or they'll refer me to a care provider. I like them a lot. Their workers are really nice and I like the company because I really value someone who comes to help. I am a current client of this provider

5 5 1

SALINA M 2018-07-24 She comes and does a lot of things for her sister, and my daughter (the caregiver) is really gentle with her. Since my daughter has been working with them, she always says that they are a good company. So I knew who I was getting before I got them. I am a current client of this provider

5 5 1

CLARENCE W 2018-07-24 They are able to meet my needs that I have at this stage in my life. I feel like they always try to meet my needs. I am a current client of this provider

5 4 1

ROBERT W 2018-07-13 They take care of my house, and they take care of me. They feed me so well. I am a current client of this provider

5 5 1

LOIS D 2018-07-13 They're here on time, and they're willing to do anything that I ask them to do regarding my care. They've been on time, and they've been caring and polite. I am a current client of this provider

5 5 1

THELARES W 2018-06-25 I'm an old lady and I need help. They help me with things that I can't do myself. They are a good firm because the people they send out are good. I am a current client of this provider

5 5 1

WOODROW W 2018-06-20 They really did help me. They helped me with baths and light housework I wasn't able to do. Anything I asked them to do in the way of light housework, they were very friendly and did a good job and deserve respect. I am a past client of this provider

5 5 1

DAVID LEE C 2018-06-20 I didn't really use the caregiver that much. I don't think they did what I needed done. They need to know what their job is supposed to be like the do's and don'ts. I am a past client of this provider

5 3 1

CHRISTIAN B 2018-06-14 They help by just being here. Having them every day things goes a long way. They've given us caregivers that can keep up with him and he likes them as well. I am a current client of this provider

5 5 1

Anonymous 2018-06-13 I just feel like I don't have enough time to get things accomplished. I am only getting a few hours. I am not really satisfied with the quality of care. I think that they could do a little better. I am a current client of this provider

5 3 1

HELEN W 2018-05-29 They will cook me food and clean for me. All of the workers are very nice, and they take very good care of me. I am a current client of this provider

5 5 1

MARY W 2018-05-29 They clean my house for me. One lady that comes is very religious, and I like the way we talk together. For me, I can only go by my experiences. The caregivers come in and work like they are in their own houses. They do everything that I ask them to do. I am a current client of this provider

5 4 1

JOYCE C 2018-05-22 They help with her motivation skills and helping Joyce bathe. They are very thorough. If the caregiver can not make it, they are quick to find another caregiver. I am a current client of this provider

5 5 1

IDELL P 2018-05-22 They clean and go shopping for me because I'm 92 and can't get out much. Everything seems to be going well. I would like them to take me to the doctor. I am a current client of this provider

5 5 1

Anonymous 2018-05-22 They could be more consistent with the caregiver. I would like them to be better organized. The person I called didn't know if someone would come and didn't know if they could tell me if they could find someone to come. I am a past client of this provider

5 3 1

LUCY B_5 2018-05-16 They came on time and did what they needed to do. They were efficient and caring. I am a past client of this provider

5 5 1

CAROL C_18 2018-04-27 They do not coordinate the caregivers. I have different girls each day, and I want just one person to come. They have helped me get my daily living skills done, and I'm not here alone. I am a current client of this provider

5 3 1

DANNETTE B 2018-04-27 I believe the person that worked with me was professional. They did what were asked and were on time to work. It worked really well. The helped me wash my hair and clean. I am a past client of this provider

5 5 1

DIANE J 2018-03-26 They are compassionate. They help me with daily living. I am a current client of this provider

5 5 1

JEAN S 2018-03-23 They need to show up on time and actually show up when we need them to. They never get out of the chair while there are here and never do anything. I am a current client of this provider

5 1 1

ROSA H 2018-03-22 They called my mom and told her that the caregiver couldn't come and somebody else was coming. They answer all my questions that I have. She enjoys them coming because they do her breakfast and see that her clothes are clean. Sometimes if she wants to ask them a question, they'll stop and listen to what she has to say. I am a current client of this provider

5 5 1

HELEN D 2018-01-12 I'm very happy with Care Advantage. The caregivers have been terrific. They do anything I ask and do it well. I need the help from Care Advantage really bad. I am a current client of this provider

5 5 1

WILLIAM M. G 2017-12-18 Care Advantage has good caregivers. Care Advantage's caregivers make my life easier by taking care of me. I think they should get a raise. I am a current client of this provider

5 5 1

THELARES W 2017-12-18 I like how Care Advantage is able to send me caregivers that are used to working. I have run across a lot of people, and the nurses I have are outstanding. They make my life better because I get help during the week, and they do things I cannot do myself. I am a current client of this provider

5 5 1

BARRY MIKE D 2017-12-12 I would recommend Care Advantage because I don't remember having any problems with them, so I would think they were good. Care Advantage helped because I couldn't have done it by myself. I am a past client of this provider

5 5 1

LOUISE C 2017-11-21 Care Advantage is capable, knowledgeable, and caring. I could not clean my kitchen or anything and my caregiver made my house comfortable. I am a past client of this provider

5 5 1

DENNIS W 2017-11-13 Care Advantage is very good because the nurses they send out are nice and they do what they are supposed to. Care Advantage has made my life easier by sending someone here to help me do what I can't do. I am a current client of this provider

5 5 1

THOMAS ELL R 2017-10-19 I would not recommend Care Advantage because they send me caregivers that they do not know. Care Advantage sent me a new caregiver yesterday who was almost an hour late. I am a current client of this provider

5 2 1

JOHN H_28 2017-10-19 I would tell a friend that for a year or more, Care Advantage sent terrible caregivers who wouldn't do what was asked and that one of them even stole from us. A year and a half ago we finally got two steady girls who are outstanding and they are like family to us. We had to have a replacement caregiver last week and she was terrible. The two girls I have now are working out perfectly for me. The current caregivers have made life easier for the both of us by doing everything they are supposed to and more. The caregivers have even vacuumed crumbs for us and they will cook for my husband. I am a current client of this provider

5 5 1

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Reviews of Care Advantage - Franklin

77 Reviews Write a review

Home Care Reviews for Care Advantage - Franklin

December 10, 2019

By ELIZABETH R_8

I am a current client of this provider

My mother has Parkinson's, and I need to be able to work. It is a break for me for the caregiver to come in twice a day. When the caregiver needs to take time off, they have sent me three different ones. One of them needed a nurse herself, and one was so tiny. It is always a challenge when substitutes are needed.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

November 07, 2019

By SHERMAN J

I am a past client of this provider

They made my loved one feel like they really cared, and they joked with him. I liked the concern they had for my loved one.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

October 24, 2019

By VERNA L_2

I am a current client of this provider

It has had a tremendous impact because it gives us time to get out and gives my dad time to get away. They have been pretty consistent, which is a good thing.

Provider Response

We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

October 04, 2019

By REBECCA K

I am a current client of this provider

They give me an aide that really cares about me. There is a certain person in the office that doesn't want to corporate with you.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!

October 04, 2019

By LAVERN B

I am a current client of this provider

They help the most by providing me with an aide that can take care of my mother so that I can work. They do not have enough aides. Right now, our aide is out, and they do not have coverage, so I have to sit here with her.

Provider Response

Thank you for your very important review. Please know that we also have the ability to send you a different caregiver with our large network of caregivers available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

October 04, 2019

By Francine Johnson

I am a current client of this provider

I was in dire need of getting my granddaughter certified to care for my Mother , was dealing with a company that was not very helpful so we reached out to Care Advantage and in less than two weeks time they had the problem solved ! I am so grateful to them for coming to our rescue and the professional way they handled the situation ! Today my Mother is overjoyed that her great granddaughter is taking care of her and I am thankful to Care Advantage for starting my granddaughter on her career path ! Thanks Care Advantage , your team rock !!!

September 12, 2019

By SCOTT C

I am a current client of this provider

They help a lot. They help with 3 hours a day. They're on time. They're very nice people.

September 12, 2019

By DALE EDWARD M

I am a past client of this provider

I just needed more time with them. She stayed on her own one time, even though they weren't going to pay her for it. We needed more hours, and they had to come out to see what was going on.

September 12, 2019

By Anonymous_2526

I am a current client of this provider

They provide me with a caregiver so I can go to work. Their scheduling person could be better.

September 12, 2019

By KAREN G

I am a current client of this provider

I have a wonderful caregiver. She helps me with everything, such as my showering. The office staff needs improvement, and they could do their job better. It seems like everyone wants to pass off things to others instead of doing things themselves.

August 28, 2019

By MERTIE J

I am a current client of this provider

They just really care about you. I like everything. They are very sincere and caring.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

August 26, 2019

By ROGER H_1

I am a current client of this provider

They help me in the home with cleaning and mopping for me. I am pleased with the help I get from them and the work they do is helpful.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

August 15, 2019

By JOSHUA R

I am a past client of this provider

I have trouble seeing. They were helpful by doing things like sweeping the floor and washing dishes. I had a couple of people I was not satisfied with.

July 30, 2019

By RICKEY N. B_1

I am a current client of this provider

They help me with companionship and doing everything else that I can't do. They are always on time.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

July 26, 2019

By MEDINA C

I am a current client of this provider

I feel like there needs to be more people hired so my respite hours can be used. My husband and I are both retired. When we plan to go out with other couples, we can't be solid in the plans to go because of them. Medina has respite hours, but they don't seem to have anyone to cover those hours for me. I don't know if they have enough people working. They don't tell me until last minute.

Provider Response

Thank you so much for taking the time to provide this feedback. I am sorry to hear that there have been some obstacles in providing a replacement when your aide calls out. We have implemented a new system, called telephony that should increase the communication, and transparency of the schedules. I will reiterate the importance of communication to all of our team members in the Franklin location as well. We appreciate your business, and your care is our top priority.

July 15, 2019

By BOBBY S

I am a current client of this provider

She is here as much as she can be, and I enjoy her company. I enjoy her taking care of me. I brought my caregiver along with me to the company, but I like the other nurses.

July 15, 2019

By MELVIN B

I am a current client of this provider

If they could be consistent with one caregiver instead of sending many different caregivers. He gets confused when he sees a lot of different people. They just have a lack of communication sometimes. We do not know if someone is going to come if our caregiver can not make it.

June 27, 2019

By ETHEL D_1

I am a current client of this provider

They get here promptly, and they are good to speak with. They get the job done. If you need someone, they send someone out.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

June 18, 2019

By MARGARET T_4

I am a current client of this provider

She has done everything possible and even more for her. I like that they are good. The person is always on time, and she does her job well.

Provider Response

Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

May 29, 2019

By CARRIE G_1

I am a current client of this provider

They call in the event that a worker cannot come. They give me prompt notice and they always follow up on the promises they make. If they say they will send someone, they will call every other hour to let us know the progress of finding someone to cover. I like the fact that they are very efficient in providing workers. If someone is sick, they get right on it and they let me know the progress of the work.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

May 16, 2019

By Anonymous

I am a current client of this provider

They help him when I am gone, provide his meals, do his bed, and help with regular household things. Most of the aides are pretty good.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

April 12, 2019

By KATHRYN E

I am a current client of this provider

They satisfy our needs. They are very caring. I like that I have a good caregiver. I've been satisfied with all the caregivers.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

April 12, 2019

By JAMES E_6

I am a current client of this provider

They help me with cleaning up, washing, and watching my back. They have been pretty consistent. I like that.

Provider Response

Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.

April 12, 2019

By JACOB G

I am a past client of this provider

It helped, and they did the best that they could. They were good and on time.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

April 12, 2019

By REBECCA M_3

I am a current client of this provider

They have someone who comes in and sits with my mom while I work. I would like to see their scheduling improve.

Provider Response

Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care. We will work with our office teams to earn that last star!

April 12, 2019

By JOHN H_4

I am a current client of this provider

They help the most by keeping him clean and happy. I like the two girls that they have provided for almost three years for us. I am very happy with them.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

March 27, 2019

By Anonymous_1698

I am a current client of this provider

A lot of times when a non regular caregiver comes in, they do not know what to do. They should review the case to see what kind of care he needs. The scheduling needs to be improved. There are people that call out on the weekends and we are not able to find replacements.

Provider Response

Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

March 20, 2019

By JAMES H_1

I am a current client of this provider

They could be more professional. They should call if they aren't going to show up. They need to improve everything. I was supposed to have help today, but they never came or called.

March 13, 2019

By MARY ANN H

I am a current client of this provider

They are very encouraging and they help me 100%. I like the two girls that they sent me. I like everything about them. They are perfect.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

February 26, 2019

By EDITH P_1

I am a current client of this provider

The services are good when someone's here. I would like them to assure me they will have someone to cover my loved one when the other nurse is off. I have to call them to find out what's going on. I would like to see communication improved. It's very poor. We're without a nurse sometimes and I don't know if that's the company's fault or not.

Provider Response

Thank you for taking the time to provide this valuable feedback. We will take steps to address the service delivery concerns you have shared here in an effort to ensure that going forward, you can be completely satisfied with the services you receive. We appreciate the opportunity to serve you, and look forward to our continued relationship.

February 13, 2019

By PAT R_1

I am a past client of this provider

They could have come in and worked, not just sat around. There were things I needed done and they didn't do them. I needed help very badly. I have Parkinson's and MS and there are things I can't do, and I needed help.

Provider Response

We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, not to sit around and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

January 07, 2019

By LARRY U

I am a current client of this provider

I can't get up and do a lot and if I need something, they get it for me. I asked her to make me a sandwich one day and she did. They don't too many dishes in the sink and they straighten up a bit, but they don't do it unless I make them. They need to send people that are trained, and that don't bring their personal cell phone with them and stay on it for hours.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

December 07, 2018

By VIVIAN G

I am a past client of this provider

They could have better communication. They need to get better nursing staff. They could screen more or check things more.

Provider Response

Dear Vivian, Thank you for taking the time to provide this valuable feedback. I am sorry to hear that we fell short of your expectations. We will take your suggestions under advisement to ensure that going forward you and anyone else who uses our services can be completely satisfied. Best, Olivia Jones

December 07, 2018

By THELARES W_1

I am a current client of this provider

She waits on me when she's here. They are prompt and they do the work. I am happy with it.

Provider Response

This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

December 07, 2018

By BARBARA C

I am a current client of this provider

They help take care of the dog, make meals, and get me in and out of bed and in the wheelchair. They get the mail and packages for me and take me anywhere I need to go. They are there to help with all of the daily care. They also help with light cleaning. The caregivers are all above average and very good about getting here on time and providing good care for me and helping me around the house since I am bed-bound.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist you. We appreciate your time to leave us positive feedback!

November 30, 2018

By BARBARA W_2

I am a current client of this provider

They make sure I have a nurse every day, even Saturdays and Sundays too. It's a good company and I'm really satisfied with my nurses.

Provider Response

Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.

November 28, 2018

By MATTIE D

I am a past client of this provider

When I had someone here, it was phenomenal. I needed someone here. They had a problem getting people here on time, and when our main caregiver couldn't make it, they couldn't get people here in a hurry. I was told it wasn't their problem if someone couldn't make it to work. They needed to communicate with me and with each other.

November 28, 2018

By WHITNEY S_1

I am a current client of this provider

They help by providing services we need. They are reliable, prompt in their response, and they take good care of my loved one.

Provider Response

Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.

November 12, 2018

By ALEXANDER C_1

I am a current client of this provider

If nobody is coming, I wish they would call me and let me know so I am not waiting here all day. The lady that comes right now does a really good job.

Provider Response

Dear Alexander, I am pleased to hear your current caregiver is doing a great job! I will immediately address the communication concerns that you have mentioned to ensure that you can be completely satisfied going forward. Thank you for this valuable feedback, and the opportunity to serve you.

October 12, 2018

By JACQUALINE W

I am a past client of this provider

It was a terrible experience. They should be professional and they need to make sure they have enough CNAs. They need to hire people that are more professional. Some of them were very nice to me, but others disrespected me. They don't have good after-hours shifts if there is an emergency.

September 27, 2018

By IDELL P_1

I am a current client of this provider

They do the things that I am unable to do. They are willing to help me when I need it.

Provider Response

Thank you so much for sharing these kind words. I am so happy to hear that our services have provided what you need.

September 26, 2018

By JAMES N_2

I am a current client of this provider

Sometimes the nurses that he has will call out, and they really don't have anyone to fill in the spot on hand. That could be better. They have really good service, especially because they have workers who are willing to work.

Provider Response

Thank you for the 5 star rating. We appreciate your kind words, and will absolutely work on the back-up caregivers for his care. It is feedback like this that helps us to improve, so we are thankful you have taken the time to share it.

September 22, 2018

By GRACE V_2

I am a past client of this provider

They were a great help. They did what I asked. They were alright.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

September 18, 2018

By SHIRLEY M_5

I am a current client of this provider

They do things that I can't do, like clean my bathroom and vacuum. They are very good.

Provider Response

Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

September 17, 2018

By JOYCE C_1

I am a current client of this provider

Prior to our new nurses, them showing up was a problem, which threw a wrench in the whole day. We've had a really bad experience with them, but we've gotten new nurses now, so it's getting better. The nurses could show up, that would improve things.

Provider Response

I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

August 29, 2018

By Anonymous

I am a current client of this provider

They do their best. They try to cover everything, and the caregivers they do get are attentive to my loved one and are very nice. They really enjoy having them there. The only thing that I'm not happy with is that a lot of the time, they can't get the employees to come in. It's not the agency's fault, it's the employees that are working there. I live far from my loved one, and I can't go that far away when they don't have anyone there. It's crucial that they have someone there. We have a good caregiver for them now, but none of them call in to tell the office they are late or not coming.

August 21, 2018

By DOROTHY P. A

I am a past client of this provider

I needed help because it was wearing me down. When they offered help I was all for it. The people they have working for them are really good. They were always on time and they kept me informed.

August 20, 2018

By VERNA L

I am a past client of this provider

It helps the whole family, with getting her together and ready for the morning. It gives the family a break, and gives the family time to get things done. I used to work for them.

July 26, 2018

By DAVID D

I am a current client of this provider

If I have a question about something, like his blood pressure, they'll answer the question for me or they'll refer me to a care provider. I like them a lot. Their workers are really nice and I like the company because I really value someone who comes to help.

July 24, 2018

By SALINA M

I am a current client of this provider

She comes and does a lot of things for her sister, and my daughter (the caregiver) is really gentle with her. Since my daughter has been working with them, she always says that they are a good company. So I knew who I was getting before I got them.

July 24, 2018

By CLARENCE W

I am a current client of this provider

They are able to meet my needs that I have at this stage in my life. I feel like they always try to meet my needs.

July 13, 2018

By ROBERT W

I am a current client of this provider

They take care of my house, and they take care of me. They feed me so well.

July 13, 2018

By LOIS D

I am a current client of this provider

They're here on time, and they're willing to do anything that I ask them to do regarding my care. They've been on time, and they've been caring and polite.

June 25, 2018

By THELARES W

I am a current client of this provider

I'm an old lady and I need help. They help me with things that I can't do myself. They are a good firm because the people they send out are good.

June 20, 2018

By WOODROW W

I am a past client of this provider

They really did help me. They helped me with baths and light housework I wasn't able to do. Anything I asked them to do in the way of light housework, they were very friendly and did a good job and deserve respect.

June 20, 2018

By DAVID LEE C

I am a past client of this provider

I didn't really use the caregiver that much. I don't think they did what I needed done. They need to know what their job is supposed to be like the do's and don'ts.

Provider Response

Thank you for taking the time to offer this important feedback. I am sorry to hear that you didn't find a benefit in your caregiver. We tailor make the plans of care to suit each client's individual needs. The plan of care should include your personal preferences and requests, and serves as a guide for the caregivers. If there are circumstances that leave you feeling dissatisfied with a particular aide, I would encourage you to reach out to your office team so that we can resolve them right away. Thanks again for providing this feedback.

June 14, 2018

By CHRISTIAN B

I am a current client of this provider

They help by just being here. Having them every day things goes a long way. They've given us caregivers that can keep up with him and he likes them as well.

June 13, 2018

By Anonymous

I am a current client of this provider

I just feel like I don't have enough time to get things accomplished. I am only getting a few hours. I am not really satisfied with the quality of care. I think that they could do a little better.

Provider Response

I am very sorry to hear that this has been your experience. Please feel free to reach out to me directly at 804-323-9464 to further discuss your situation. We are able to provide services up to 24 hours per day. It may be that your insurance is limiting the number of hours that you can receive, so it will be important for us to review your situation in it's entirety to come up with a satisfactory resolution. I will look forward to speaking with you, and to improving your experience with Care Advantage.

May 29, 2018

By HELEN W

I am a current client of this provider

They will cook me food and clean for me. All of the workers are very nice, and they take very good care of me.

May 29, 2018

By MARY W

I am a current client of this provider

They clean my house for me. One lady that comes is very religious, and I like the way we talk together. For me, I can only go by my experiences. The caregivers come in and work like they are in their own houses. They do everything that I ask them to do.

May 22, 2018

By JOYCE C

I am a current client of this provider

They help with her motivation skills and helping Joyce bathe. They are very thorough. If the caregiver can not make it, they are quick to find another caregiver.

May 22, 2018

By IDELL P

I am a current client of this provider

They clean and go shopping for me because I'm 92 and can't get out much. Everything seems to be going well. I would like them to take me to the doctor.

May 22, 2018

By Anonymous

I am a past client of this provider

They could be more consistent with the caregiver. I would like them to be better organized. The person I called didn't know if someone would come and didn't know if they could tell me if they could find someone to come.

Provider Response

We appreciate you taking the time to offer this feedback. We take all feedback seriously, and will address this with our office team to ensure that going forward clients can be completely satisfied with the services they receive. I apologize that this was your experience with our service. We strive for excellence, and would welcome the opportunity to serve you again.

May 16, 2018

By LUCY B_5

I am a past client of this provider

They came on time and did what they needed to do. They were efficient and caring.

April 27, 2018

By CAROL C_18

I am a current client of this provider

They do not coordinate the caregivers. I have different girls each day, and I want just one person to come. They have helped me get my daily living skills done, and I'm not here alone.

Provider Response

Dear Ms. Carol, I am sorry to hear that you have experienced a lack of continuity. I would encourage you to speak with our Senior Administrator, Mellisa regarding the issues with staffing coordination. I am certain she will work with you to resolve these concerns. You care is a top priority for us, and we want you to be completely satisfied with the services that you receive from Care Advantage. Thank you for taking the time to provide this feedback.

April 27, 2018

By DANNETTE B

I am a past client of this provider

I believe the person that worked with me was professional. They did what were asked and were on time to work. It worked really well. The helped me wash my hair and clean.

March 26, 2018

By DIANE J

I am a current client of this provider

They are compassionate. They help me with daily living.

March 23, 2018

By JEAN S

I am a current client of this provider

They need to show up on time and actually show up when we need them to. They never get out of the chair while there are here and never do anything.

March 22, 2018

By ROSA H

I am a current client of this provider

They called my mom and told her that the caregiver couldn't come and somebody else was coming. They answer all my questions that I have. She enjoys them coming because they do her breakfast and see that her clothes are clean. Sometimes if she wants to ask them a question, they'll stop and listen to what she has to say.

January 12, 2018

By HELEN D

I am a current client of this provider

I'm very happy with Care Advantage. The caregivers have been terrific. They do anything I ask and do it well. I need the help from Care Advantage really bad.

December 18, 2017

By WILLIAM M. G

I am a current client of this provider

Care Advantage has good caregivers. Care Advantage's caregivers make my life easier by taking care of me. I think they should get a raise.

December 18, 2017

By THELARES W

I am a current client of this provider

I like how Care Advantage is able to send me caregivers that are used to working. I have run across a lot of people, and the nurses I have are outstanding. They make my life better because I get help during the week, and they do things I cannot do myself.

December 12, 2017

By BARRY MIKE D

I am a past client of this provider

I would recommend Care Advantage because I don't remember having any problems with them, so I would think they were good. Care Advantage helped because I couldn't have done it by myself.

November 21, 2017

By LOUISE C

I am a past client of this provider

Care Advantage is capable, knowledgeable, and caring. I could not clean my kitchen or anything and my caregiver made my house comfortable.

November 13, 2017

By DENNIS W

I am a current client of this provider

Care Advantage is very good because the nurses they send out are nice and they do what they are supposed to. Care Advantage has made my life easier by sending someone here to help me do what I can't do.

October 19, 2017

By THOMAS ELL R

I am a current client of this provider

I would not recommend Care Advantage because they send me caregivers that they do not know. Care Advantage sent me a new caregiver yesterday who was almost an hour late.

Provider Response

Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

October 19, 2017

By JOHN H_28

I am a current client of this provider

I would tell a friend that for a year or more, Care Advantage sent terrible caregivers who wouldn't do what was asked and that one of them even stole from us. A year and a half ago we finally got two steady girls who are outstanding and they are like family to us. We had to have a replacement caregiver last week and she was terrible. The two girls I have now are working out perfectly for me. The current caregivers have made life easier for the both of us by doing everything they are supposed to and more. The caregivers have even vacuumed crumbs for us and they will cook for my husband.

See all Home Care reviews (77)

About Care Advantage - Franklin

Franklin, Virginia, offers small-town living at its finest. Originally a railroad stop along the Blackwater River, Franklin today is the manufacturing and agricultural powerhouse of Southampton County. The city’s can-do Main Street spirit helped residents survive the big flood of 1999, and continue to enjoy area historic homes, a military heritage and the best Oktoberfest celebration in the state, so it’s no wonder locals want to age in their homes here.

We’re proud to offer Franklin and Southampton residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

Serving:

Southampton

Isle of Wight

Smithfield

Carrollton

Suffolk

Franklin

Photos of Care Advantage - Franklin

Services and Amenities of Care Advantage - Franklin

Rates

Hourly Rate: $21 $26/Hour

Agency Type

Full Service Agency

Range of services

Companion Care
Personal Care Assistants

Types of care

Transportation: Yes
Doctor Visit Companionship
Light Housekeeping
Transfer Assistance
Dressing And Grooming
Bathing And Toileting
Exercise
Walking Wheelchair Assistance
Memory Care
Companionship
Meal Preparation
Errand And Grocery Assistance

Travel

Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

In Person Interviews
Reference Checks
Immunizations
Driving Record Check
Residency Confirmation
Background Checks
Drug Screening
Sex Offender Check

Training

Continual Training

Training Areas

Patient Transfers
Stress Management
Family Communication
Transition Issues
Memory Care Training
Ethics
Validation Techniques