Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
Offers Home Care
April 23, 2022
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
April 07, 2022
Provider Response
Thank you for this incredible review, David. We were honored to be able to assist your husband in the care that he needs. Our caregivers are trained to help, but their hearts are the biggest. We appreciate the recommendation.
April 05, 2022
Provider Response
Ruth, thank you for leaving this feedback, we are honored to be able to take care of your loved one. Our caregivers are trained to provide quality care and give you peace of mind that your loved one is cared for. We will continue to provide incredible care for your family. Please let us know how we can earn that fifth star!
March 07, 2022
Provider Response
William, thank you for bringing this issue to our attention. We understand that consistent and reliable care is very important to you and your loved one. We will bring this up with our office team to figure out a solution.
March 07, 2022
Provider Response
We are so glad that you had a positive experience with our caregivers. They are trained to provide quality care for your loved one so that you can have some peace of mind. Thank you for leaving this feedback, Robert.
March 03, 2022
Provider Response
Thank you for this review, and the recommendation, Milton. We are honored to be able to provide care for your father and will continue to provide excellent care.
March 01, 2022
Provider Response
Marjorie, thank you for taking the time to leave this review. We understand this situation can be tough, and we are here to give you peace of mind, and also give your loved one quality care. We are glad to hear that the caregiver is conscientious.
February 15, 2022
Provider Response
We are sorry to hear that you did not have a stellar experience with our caregivers. They are trained to provide quality care to all regardless of situation. Could you tell us a little more about what areas they were not able to help you with? Email us at digital@careadvantageinc.com
February 03, 2022
February 01, 2022
Provider Response
William, thank you for taking the time to leave this review. We are honored to be able to take care of you, and do what you need assistance with, like preparing meals. We are happy to help and look forward to continue providing great care.
January 13, 2022
Provider Response
Daniel, thank you for leaving us this feedback. We are sorry to hear that you did not have exceptional care, we know that consistent care is very important to you and your loved ones. We will communicate with the office team to understand what is occurring here.
January 13, 2022
Provider Response
Jesse, thank you for taking the time to let us know about your concerns. We will communicate with the office team to figure out how we can best work through this and provide quality care for you and your loved ones.
January 03, 2022
Provider Response
We are glad to hear that our caregivers were able to take care of you and your loved one. We are sorry that some of our caregivers were not on time, we will contact the office team to figure out what occurred. Thank you for taking the time to leave this review, Konya.
December 17, 2021
Provider Response
Thank you for taking the time to leave this review, Mary Ann. We are so glad that we were able to provide a caregiver that is perfect for you.
December 08, 2021
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist you. We appreciate your time to leave us positive feedback!
December 03, 2021
Provider Response
We are so glad to hear this, Phillip. We are honored to be able to provide excellent care for you. Thank you for leaving this review!
December 01, 2021
Provider Response
Robert, we are so glad to hear that we are able to provide excellent care for your father. Thank you for taking the time to leave this review and please let us know how we can earn that fifth star!
November 15, 2021
Provider Response
Ernestine, thank you for taking the time to leave this review. We are so glad to hear that you had an incredible time with our caregivers and office team.
November 03, 2021
Provider Response
We are so glad to hear that you were able to go back to work while a caregiver helped your mother. Thank you for leaving this review, Nellie.
November 01, 2021
Provider Response
Emizine, we are so glad to hear that the caregiver helped you with your cleaning. Thank you for leaving this wonderful review.
October 07, 2021
Provider Response
Thomas, We are so happy to read your review. We are honored to be able to provide care for you and appreciate your kind words. Thank you for taking the time to leave us this 5 star review!
October 01, 2021
Provider Response
We are so happy to hear this feedback, Jamya. Thank you for leaving this review. We will continue to provide incredible customer service.
September 10, 2021
Provider Response
June, we are so happy to read your review! Thank you for taking the time to let us know that your caregiver works well with you! We are happy to see that you like our service and the care we provide, it is our pleasure to serve you.
September 10, 2021
Provider Response
Thank you for leaving this review. We are glad that we were able to attend to your loved one's needs. Please let us know how we can earn that fifth star!
September 07, 2021
Provider Response
Alberta, thank you so much for commenting on our caregivers punctuality. We are so happy that we were able to help you in your home. Please let us know if we can be of additional support for you as we can also provide personal care, grooming, light cleaning and much more!
September 01, 2021
Provider Response
Thank you for your review, we take feedback very seriously. We are so sorry to hear that you had a less than positive experience with our company. We want to be sure that your husbands receives the care that you expect. Care Advantage is happy to create tailor-made plans of care to handle your needs. Please contact us so that we can reassess his current plan and create one that suits you better. You can contact our office.
August 03, 2021
Provider Response
We are always happy to hear that you love the caregivers, thank you for leaving this review, Shirley.
July 07, 2021
Provider Response
Yvette, thank you for taking the time to leave this wonderful review. We are so glad that we are able to assist you in your daily activities.
June 21, 2021
Provider Response
We are so sorry to hear this was your experience. As a company, we understand that consistent and reliable care is necessary for caring for you and your family. We will contact the office teams to figure out how best to correct this communication issue.
June 15, 2021
Provider Response
Frances, thank you for taking the time to leave this review. We are so glad that you enjoy our caregivers and are receiving the assistance you need.
June 11, 2021
Provider Response
We are so sorry to hear about your loss. Thank you for leaving this review, we are honored to have been able to provide care for your loved one.
June 08, 2021
Provider Response
Thank you for leaving this review. We are glad that we are able to provide excellent care, but are sorry to hear that we are not providing adequate communication regarding shift scheduling. We will contact the office team to figure out how best to resolve this issue.
May 19, 2021
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. Please know that we have the ability to draw on a large network of caregivers, so working with our staffing department can help alleviate some of the concerns you have. We appreciate your time to leave us positive feedback.
May 06, 2021
Provider Response
We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for others.
April 22, 2021
Provider Response
Barbara, we are so glad to hear this feedback. Thank you for your kind words.
April 13, 2021
Provider Response
We are so sorry to hear about your negative experience with the billing processes. Someone should have already reached out to address this issue, but if you still have questions or concerns, feel free to email.
April 02, 2021
Provider Response
Thank you so much for taking the time to leave this wonderful review, Annie. We are so glad we were able to make you feel better!
April 02, 2021
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to have been able to help you and provide superior customer service.
March 17, 2021
Provider Response
We are so happy that you had a great experience, Rebecca. Thank you for leaving us this positive feedback.
December 10, 2019
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
November 07, 2019
Provider Response
Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!
October 24, 2019
Provider Response
We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.
October 04, 2019
Provider Response
We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!
October 04, 2019
Provider Response
Thank you for your very important review. Please know that we also have the ability to send you a different caregiver with our large network of caregivers available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.
October 04, 2019
Provider Response
Francine, thank you so much for leaving this incredible review. We are so honored to have been able to help you and your loved ones get the assistance needed.
September 12, 2019
Provider Response
Thank you for leaving this review Scott. We are so glad that we are able to help you and your loved ones.
September 12, 2019
Provider Response
Dale, thank you for sharing this experience. We are so glad that you liked the caregiver, we will look into the case to figure out what occurred and how we can do our best to give everyone what they need.
September 12, 2019
Provider Response
We are so honored that we were able to help your loved one, giving you the opportunity to work. We would like to hear more about the scheduling issue, if you want to contact us, you can reach us.
September 12, 2019
Provider Response
Karen, thank you for your feedback. We appreciate the accolades given to the caregiver and we will look into how we can improve our office team.
August 26, 2019
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
August 15, 2019
Provider Response
Joshua, thank you for leaving this review. We are so glad that we were able to assist you with these tasks. We are sorry to hear that some caregivers did not provide exceptional service.
July 30, 2019
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.
July 26, 2019
Provider Response
Thank you so much for taking the time to provide this feedback. I am sorry to hear that there have been some obstacles in providing a replacement when your aide calls out. We have implemented a new system, called telephony that should increase the communication, and transparency of the schedules. I will reiterate the importance of communication to all of our team members in the Franklin location as well. We appreciate your business, and your care is our top priority.
July 15, 2019
Provider Response
Bobby, thank you for taking the time to write this review. We are so glad that we were able to provide a caregiver that you enjoy. Please let us know how we can earn that fifth star.
July 15, 2019
Provider Response
Melvin, we are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.
June 27, 2019
Provider Response
Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!
June 18, 2019
Provider Response
Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.
May 29, 2019
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
May 16, 2019
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
April 12, 2019
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
April 12, 2019
Provider Response
Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.
April 12, 2019
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
April 12, 2019
Provider Response
Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care. We will work with our office teams to earn that last star!
April 12, 2019
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
March 27, 2019
Provider Response
Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!
March 20, 2019
Provider Response
James, we are so sorry to read your experience. We understand that reliable and consistent care is very important to you. We will work with the office teams to figure out the best way to resolve this issue while maintaining great communication. Thank you for taking the time to leave this feedback.
March 13, 2019
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
February 26, 2019
Provider Response
Thank you for taking the time to provide this valuable feedback. We will take steps to address the service delivery concerns you have shared here in an effort to ensure that going forward, you can be completely satisfied with the services you receive. We appreciate the opportunity to serve you, and look forward to our continued relationship.
February 13, 2019
Provider Response
We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, not to sit around and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.
January 07, 2019
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.
December 07, 2018
Provider Response
Dear Vivian, Thank you for taking the time to provide this valuable feedback. I am sorry to hear that we fell short of your expectations. We will take your suggestions under advisement to ensure that going forward you and anyone else who uses our services can be completely satisfied. Best, Olivia Jones
December 07, 2018
Provider Response
This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!
November 30, 2018
Provider Response
Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.
November 28, 2018
November 28, 2018
Provider Response
Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.
November 12, 2018
Provider Response
Dear Alexander, I am pleased to hear your current caregiver is doing a great job! I will immediately address the communication concerns that you have mentioned to ensure that you can be completely satisfied going forward. Thank you for this valuable feedback, and the opportunity to serve you.
October 12, 2018
Provider Response
Jacqualine, thank you for leaving this feedback. We will look into this case to see where the issue lies and the best way to rectify it.
September 27, 2018
Provider Response
Thank you so much for sharing these kind words. I am so happy to hear that our services have provided what you need.
September 26, 2018
Provider Response
Thank you for the 5 star rating. We appreciate your kind words, and will absolutely work on the back-up caregivers for his care. It is feedback like this that helps us to improve, so we are thankful you have taken the time to share it.
September 22, 2018
Provider Response
Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.
September 18, 2018
Provider Response
Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.
September 17, 2018
Provider Response
I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.
August 29, 2018
Provider Response
Thank you for taking the time to leave this review. We understand that reliable caregivers are very important and we appreciate your understanding. We will work with the office teams to figure out the best way to resolve this in the future.
August 21, 2018
Provider Response
Thank you for leaving this wonderful review Dorothy. We are honored to have been able to assist you in caring for your loved one.
August 20, 2018
Provider Response
We are so glad that we were able to assist you and your loved ones in care. Thank you for taking the time to leave this excellent review.
July 26, 2018
July 24, 2018
Provider Response
Salina, thank you for taking the time to leave this wonderful review. We are so glad that you are satisfied with your caregiver.
July 24, 2018
Provider Response
Thank you for leaving this review Clarence. We are more than happy to try to meet your needs. Please let us know what we can do to earn that fifth star!
July 13, 2018
Provider Response
Robert, we are more than happy to take care of you and your house. Thank you for leaving this review.
July 13, 2018
Provider Response
We are so glad that you enjoy your caregivers Lois. Thank you for taking the time to leave this review.
June 25, 2018
Provider Response
Thelares, thank you for taking the time to leave this review. We are so honored to be able to assist you in all of the things that need.
June 20, 2018
Provider Response
Thank you for leaving this review Woodrow. We are more than happy to have helped you in all of your daily needs.
June 20, 2018
Provider Response
Thank you for taking the time to offer this important feedback. I am sorry to hear that you didn't find a benefit in your caregiver. We tailor make the plans of care to suit each client's individual needs. The plan of care should include your personal preferences and requests, and serves as a guide for the caregivers. If there are circumstances that leave you feeling dissatisfied with a particular aide, I would encourage you to reach out to your office team so that we can resolve them right away. Thanks again for providing this feedback.
June 14, 2018
June 13, 2018
Provider Response
I am very sorry to hear that this has been your experience. Please feel free to reach out to me directly at 804-323-9464 to further discuss your situation. We are able to provide services up to 24 hours per day. It may be that your insurance is limiting the number of hours that you can receive, so it will be important for us to review your situation in it's entirety to come up with a satisfactory resolution. I will look forward to speaking with you, and to improving your experience with Care Advantage.
May 29, 2018
Provider Response
Thank you for taking the time to leave this excellent review. We are more than happy to take care of you and clean for you, Helen.
May 29, 2018
Provider Response
Mary, we appreciate you taking the time to leave this review. We are so glad that you enjoy the company of the caregivers. Please let us know how we can earn that fifth star!
May 22, 2018
May 22, 2018
Provider Response
Idell, thank you for taking the time to leave this wonderful review. We are so glad that our caregivers are able to assist you in your daily activities.
May 22, 2018
Provider Response
We appreciate you taking the time to offer this feedback. We take all feedback seriously, and will address this with our office team to ensure that going forward clients can be completely satisfied with the services they receive. I apologize that this was your experience with our service. We strive for excellence, and would welcome the opportunity to serve you again.
May 16, 2018
Provider Response
Lucy, thank you for leaving this review. We are so glad that our caregivers were efficient and caring.
April 27, 2018
Provider Response
Dear Ms. Carol, I am sorry to hear that you have experienced a lack of continuity. I would encourage you to speak with our Senior Administrator, Mellisa regarding the issues with staffing coordination. I am certain she will work with you to resolve these concerns. You care is a top priority for us, and we want you to be completely satisfied with the services that you receive from Care Advantage. Thank you for taking the time to provide this feedback.
April 27, 2018
Provider Response
We are so glad that our caregivers were able to help you in a professional manner. Thank you for leaving this wonderful review.
March 26, 2018
March 23, 2018
March 22, 2018
January 12, 2018
December 18, 2017
December 18, 2017
December 12, 2017
November 21, 2017
November 13, 2017
October 19, 2017
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.
October 19, 2017
Franklin, Virginia, offers small-town living at its finest. Originally a railroad stop along the Blackwater River, Franklin today is the manufacturing and agricultural powerhouse of Southampton County. The city’s can-do Main Street spirit helped residents survive the big flood of 1999, and continue to enjoy area historic homes, a military heritage and the best Oktoberfest celebration in the state, so it’s no wonder locals want to age in their homes here.
We’re proud to offer Franklin and Southampton residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are. Serving: