Care Advantage - Franklin

Offers Home Care

114 Reviews
Call (800) 973-1841
Care Advantage - Franklin (800) 973-1841
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Reviews of Care Advantage - Franklin

114 Reviews Write a review

Home Care Reviews for Care Advantage - Franklin

February 03, 2022

By WILLIAM M_3

I am a current client of this provider

They have just answered any questions that we have. They make sure there is a nurse always there for him. The nurses are really nice.

February 01, 2022

By WILLIAM R_1

I am a current client of this provider

The caregivers do whatever I need. They help me prepare my meals. I like that the caregivers show up on time.

Provider Response

William, thank you for taking the time to leave this review. We are honored to be able to take care of you, and do what you need assistance with, like preparing meals. We are happy to help and look forward to continue providing great care.

January 13, 2022

By DANIEL B_1

I am a current client of this provider

They need to show up on time. That would be a start.

Provider Response

Daniel, thank you for leaving us this feedback. We are sorry to hear that you did not have exceptional care, we know that consistent care is very important to you and your loved ones. We will communicate with the office team to understand what is occurring here.

January 13, 2022

By JESSE C

I am a current client of this provider

They have not sent anyone to cover the increase of hours we got. I would like to see them improve by sending people who have been vaccinated.

Provider Response

Jesse, thank you for taking the time to let us know about your concerns. We will communicate with the office team to figure out how we can best work through this and provide quality care for you and your loved ones.

January 03, 2022

By KONYA J

I am a current client of this provider

They are knowledgeable about what they are doing. The agency works with us fine, but some aides have not showed up in time.

Provider Response

We are glad to hear that our caregivers were able to take care of you and your loved one. We are sorry that some of our caregivers were not on time, we will contact the office team to figure out what occurred. Thank you for taking the time to leave this review, Konya.

December 17, 2021

By MARY ANN H_3

I am a current client of this provider

I like the girl I have now, she's perfect for me. They have been great at providing me with a great caregiver.

Provider Response

Thank you for taking the time to leave this review, Mary Ann. We are so glad that we were able to provide a caregiver that is perfect for you.

December 08, 2021

By BARBARA C

I am a current client of this provider

I am bed-bound now, so if something drops on the floor he is able to pick them up. He is able to change me and get me in my wheelchair. I have been using them for over six years. The caregivers have been outstanding and have provided very good care. I am very glad that I am able to use them.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist you. We appreciate your time to leave us positive feedback!

December 03, 2021

By PHILLIP H

I am a current client of this provider

They allow me to have free time for myself. I really like the person who comes in the mornings.

Provider Response

We are so glad to hear this, Phillip. We are honored to be able to provide excellent care for you. Thank you for leaving this review!

December 01, 2021

By ROBERT B_4

I am a current client of this provider

It was a rough at the beginning but now that we have a reliable team on deck, I feel relief. They have been very accommodating and they have dealt with me. They got a good group of caregivers for my dad.

Provider Response

Robert, we are so glad to hear that we are able to provide excellent care for your father. Thank you for taking the time to leave this review and please let us know how we can earn that fifth star!

November 15, 2021

By ERNESTINE S_1

I am a current client of this provider

The agency is helpful by allowing me to know we are receiving the best quality of care and they are interested in my care. I like that they are responsive whenever I leave messages, they notify me when someone can not come, and they keep me informed.

Provider Response

Ernestine, thank you for taking the time to leave this review. We are so glad to hear that you had an incredible time with our caregivers and office team.

November 03, 2021

By NELLIE F

I am a current client of this provider

They have made it possible for me to return to work while the caregiver watches and takes care of my mom. The caregiver is excellent. She doesn't lollygag and attends to every need.

Provider Response

We are so glad to hear that you were able to go back to work while a caregiver helped your mother. Thank you for leaving this review, Nellie.

November 01, 2021

By EMIZINE A

I am a current client of this provider

She does the things that I cannot do for cleaning. They are very helpful in terms of being particular to my needs.

Provider Response

Emizine, we are so glad to hear that the caregiver helped you with your cleaning. Thank you for leaving this wonderful review.

October 07, 2021

By THOMAS M

I am a current client of this provider

If is wasn't for the care I'm receiving I wouldn't be able to get anything done. It has made my life much easier. They are a great company to deal with. The care I've gotten has been excellent.

Provider Response

Thomas, We are so happy to read your review. We are honored to be able to provide care for you and appreciate your kind words. Thank you for taking the time to leave us this 5 star review!

October 01, 2021

By JAMYA G

I am a current client of this provider

They give the hours that we want for services, they accommodate us. The staff is really nice to work with.

Provider Response

We are so happy to hear this feedback, Jamya. Thank you for leaving this review. We will continue to provide incredible customer service.

September 10, 2021

By JUNE L

I am a current client of this provider

My worker talks to me and motivates me. They just recommend good things. They do everything good, I do not have any problems.

Provider Response

June, we are so happy to read your review! Thank you for taking the time to let us know that your caregiver works well with you! We are happy to see that you like our service and the care we provide, it is our pleasure to serve you.

September 10, 2021

By Anonymous_5165

I am a past client of this provider

They helped by being attentive to his needs. I liked that they were there when I needed it.

Provider Response

Thank you for leaving this review. We are glad that we were able to attend to your loved one's needs. Please let us know how we can earn that fifth star!

September 07, 2021

By ALBERTA A

I am a past client of this provider

They provided companionship care. They were punctual.

Provider Response

Alberta, thank you so much for commenting on our caregivers punctuality. We are so happy that we were able to help you in your home. Please let us know if we can be of additional support for you as we can also provide personal care, grooming, light cleaning and much more!

September 01, 2021

By ALBERT P

I am a current client of this provider

We need someone that would know how to entertain and do things with my husband. What I wanted was somebody to help with my husband, and the caregiver didn't do much to help with him. I wasn't able to make any phone calls.

Provider Response

Thank you for your review, we take feedback very seriously. We are so sorry to hear that you had a less than positive experience with our company. We want to be sure that your husbands receives the care that you expect. Care Advantage is happy to create tailor-made plans of care to handle your needs. Please contact us so that we can reassess his current plan and create one that suits you better. You can contact our office.

August 03, 2021

By SHIRLEY E

I am a current client of this provider

The services have helped me get in and out of bed. This agency gave us the best of the best caregiver.

Provider Response

We are always happy to hear that you love the caregivers, thank you for leaving this review, Shirley.

July 07, 2021

By YVETTE G

I am a current client of this provider

I was on oxygen so I couldn't do a lot and they helped me do things. They're very professional. The nurses are on time and get everything done that needs to be done.

Provider Response

Yvette, thank you for taking the time to leave this wonderful review. We are so glad that we are able to assist you in your daily activities.

June 21, 2021

By Anonymous_4880

I am a current client of this provider

It doesn't help when they don't have a caregiver here. They could have people here at least once a day. They said that they are training people now. They were doing fine up until recently. They could have people here when they are scheduled to be here. We have had a lot of time where we do not have a caregiver here in the past two weeks.

Provider Response

We are so sorry to hear this was your experience. As a company, we understand that consistent and reliable care is necessary for caring for you and your family. We will contact the office teams to figure out how best to correct this communication issue.

June 15, 2021

By FRANCES M_1

I am a current client of this provider

They feed me and remind me of my medication. They help me. They can make sure that they have fill ins for when a caregiver takes off.

Provider Response

Frances, thank you for taking the time to leave this review. We are so glad that you enjoy our caregivers and are receiving the assistance you need.

June 11, 2021

By CELIA N

I am a past client of this provider

They got someone to our home on very short notice. She was only home for 3 nights before she passed away. They were so good to her. Having them over relieved a lot of stress for us. I liked the people that they sent out to work with us.

Provider Response

We are so sorry to hear about your loss. Thank you for leaving this review, we are honored to have been able to provide care for your loved one.

June 08, 2021

By Anonymous_4892

I am a current client of this provider

The caregivers are great to me. They take care of me. I wish their communication in the office would be better when someone can't show up to a shift.

Provider Response

Thank you for leaving this review. We are glad that we are able to provide excellent care, but are sorry to hear that we are not providing adequate communication regarding shift scheduling. We will contact the office team to figure out how best to resolve this issue.

May 19, 2021

By MARY B

I am a current client of this provider

The person they sent just watched my mom so I can work. There were certain caregivers that they have that are really good. We have been fortunate enough to have good ones. We have had ones before that were not good.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. Please know that we have the ability to draw on a large network of caregivers, so working with our staffing department can help alleviate some of the concerns you have. We appreciate your time to leave us positive feedback.

May 06, 2021

By LOWELL THOMAS B

I am a past client of this provider

It was helpful when it was working but it only worked half the time. They could have showed up when they were supposed to.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you would like to leave more detailed information about your specific case, please email us so we may engage our leadership to make this a better, more positive experience for others.

April 22, 2021

By BARBARA M_1

I am a current client of this provider

They made the process of staying with my mother a lot easier. It frees me up so I don't have to spend too much time with my mother. They keep me informed when I need it. They are easy to work with and very professional.

Provider Response

Barbara, we are so glad to hear this feedback. Thank you for your kind words.

April 13, 2021

By JACQUELINE N_1

I am a past client of this provider

They were with her all of the time and they took her to the bathroom. They had a very confusing billing processes that still has me confused.

Provider Response

We are so sorry to hear about your negative experience with the billing processes. Someone should have already reached out to address this issue, but if you still have questions or concerns, feel free to email.

April 02, 2021

By ANNIE H

I am a current client of this provider

We haven't used them a whole lot, but my mom has enjoyed her time with the caregivers. They help me because I need to get away. The caregiver that my mother likes is very personable.

Provider Response

Thank you so much for taking the time to leave this wonderful review, Annie. We are so glad we were able to make you feel better!

April 02, 2021

By RICHARD L

I am a past client of this provider

I did not have any problems. She cleaned and cooked. I loved the caregiver. She was polite and took care of everything.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to have been able to help you and provide superior customer service.

March 17, 2021

By REBECCA B_1

I am a past client of this provider

Every time I'd call they would send me somebody to help me. I liked their caregivers! My caregiver was very helpful and did everything I needed her to do.

Provider Response

We are so happy that you had a great experience, Rebecca. Thank you for leaving us this positive feedback.

December 10, 2019

By ELIZABETH R_8

I am a current client of this provider

My mother has Parkinson's, and I need to be able to work. It is a break for me for the caregiver to come in twice a day. When the caregiver needs to take time off, they have sent me three different ones. One of them needed a nurse herself, and one was so tiny. It is always a challenge when substitutes are needed.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

November 07, 2019

By SHERMAN J

I am a past client of this provider

They made my loved one feel like they really cared, and they joked with him. I liked the concern they had for my loved one.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

October 24, 2019

By VERNA L_2

I am a current client of this provider

It has had a tremendous impact because it gives us time to get out and gives my dad time to get away. They have been pretty consistent, which is a good thing.

Provider Response

We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

October 04, 2019

By REBECCA K

I am a current client of this provider

They give me an aide that really cares about me. There is a certain person in the office that doesn't want to corporate with you.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!

October 04, 2019

By LAVERN B

I am a current client of this provider

They help the most by providing me with an aide that can take care of my mother so that I can work. They do not have enough aides. Right now, our aide is out, and they do not have coverage, so I have to sit here with her.

Provider Response

Thank you for your very important review. Please know that we also have the ability to send you a different caregiver with our large network of caregivers available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

October 04, 2019

By Francine Johnson

I am a current client of this provider

I was in dire need of getting my granddaughter certified to care for my Mother , was dealing with a company that was not very helpful so we reached out to Care Advantage and in less than two weeks time they had the problem solved ! I am so grateful to them for coming to our rescue and the professional way they handled the situation ! Today my Mother is overjoyed that her great granddaughter is taking care of her and I am thankful to Care Advantage for starting my granddaughter on her career path ! Thanks Care Advantage , your team rock !!!

Provider Response

Francine, thank you so much for leaving this incredible review. We are so honored to have been able to help you and your loved ones get the assistance needed.

September 12, 2019

By SCOTT C

I am a current client of this provider

They help a lot. They help with 3 hours a day. They're on time. They're very nice people.

Provider Response

Thank you for leaving this review Scott. We are so glad that we are able to help you and your loved ones.

September 12, 2019

By DALE EDWARD M

I am a past client of this provider

I just needed more time with them. She stayed on her own one time, even though they weren't going to pay her for it. We needed more hours, and they had to come out to see what was going on.

Provider Response

Dale, thank you for sharing this experience. We are so glad that you liked the caregiver, we will look into the case to figure out what occurred and how we can do our best to give everyone what they need.

September 12, 2019

By Anonymous_2526

I am a current client of this provider

They provide me with a caregiver so I can go to work. Their scheduling person could be better.

Provider Response

We are so honored that we were able to help your loved one, giving you the opportunity to work. We would like to hear more about the scheduling issue, if you want to contact us, you can reach us.

September 12, 2019

By KAREN G

I am a current client of this provider

I have a wonderful caregiver. She helps me with everything, such as my showering. The office staff needs improvement, and they could do their job better. It seems like everyone wants to pass off things to others instead of doing things themselves.

Provider Response

Karen, thank you for your feedback. We appreciate the accolades given to the caregiver and we will look into how we can improve our office team.

August 26, 2019

By ROGER H_1

I am a current client of this provider

They help me in the home with cleaning and mopping for me. I am pleased with the help I get from them and the work they do is helpful.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

August 15, 2019

By JOSHUA R

I am a past client of this provider

I have trouble seeing. They were helpful by doing things like sweeping the floor and washing dishes. I had a couple of people I was not satisfied with.

Provider Response

Joshua, thank you for leaving this review. We are so glad that we were able to assist you with these tasks. We are sorry to hear that some caregivers did not provide exceptional service.

July 30, 2019

By RICKEY N. B_1

I am a current client of this provider

They help me with companionship and doing everything else that I can't do. They are always on time.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

July 26, 2019

By MEDINA C

I am a current client of this provider

I feel like there needs to be more people hired so my respite hours can be used. My husband and I are both retired. When we plan to go out with other couples, we can't be solid in the plans to go because of them. Medina has respite hours, but they don't seem to have anyone to cover those hours for me. I don't know if they have enough people working. They don't tell me until last minute.

Provider Response

Thank you so much for taking the time to provide this feedback. I am sorry to hear that there have been some obstacles in providing a replacement when your aide calls out. We have implemented a new system, called telephony that should increase the communication, and transparency of the schedules. I will reiterate the importance of communication to all of our team members in the Franklin location as well. We appreciate your business, and your care is our top priority.

July 15, 2019

By BOBBY S

I am a current client of this provider

She is here as much as she can be, and I enjoy her company. I enjoy her taking care of me. I brought my caregiver along with me to the company, but I like the other nurses.

Provider Response

Bobby, thank you for taking the time to write this review. We are so glad that we were able to provide a caregiver that you enjoy. Please let us know how we can earn that fifth star.

July 15, 2019

By MELVIN B

I am a current client of this provider

If they could be consistent with one caregiver instead of sending many different caregivers. He gets confused when he sees a lot of different people. They just have a lack of communication sometimes. We do not know if someone is going to come if our caregiver can not make it.

Provider Response

Melvin, we are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

June 27, 2019

By ETHEL D_1

I am a current client of this provider

They get here promptly, and they are good to speak with. They get the job done. If you need someone, they send someone out.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

June 18, 2019

By MARGARET T_4

I am a current client of this provider

She has done everything possible and even more for her. I like that they are good. The person is always on time, and she does her job well.

Provider Response

Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

May 29, 2019

By CARRIE G_1

I am a current client of this provider

They call in the event that a worker cannot come. They give me prompt notice and they always follow up on the promises they make. If they say they will send someone, they will call every other hour to let us know the progress of finding someone to cover. I like the fact that they are very efficient in providing workers. If someone is sick, they get right on it and they let me know the progress of the work.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

May 16, 2019

By Anonymous

I am a current client of this provider

They help him when I am gone, provide his meals, do his bed, and help with regular household things. Most of the aides are pretty good.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

April 12, 2019

By KATHRYN E

I am a current client of this provider

They satisfy our needs. They are very caring. I like that I have a good caregiver. I've been satisfied with all the caregivers.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

April 12, 2019

By JAMES E_6

I am a current client of this provider

They help me with cleaning up, washing, and watching my back. They have been pretty consistent. I like that.

Provider Response

Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.

April 12, 2019

By JACOB G

I am a past client of this provider

It helped, and they did the best that they could. They were good and on time.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

April 12, 2019

By REBECCA M_3

I am a current client of this provider

They have someone who comes in and sits with my mom while I work. I would like to see their scheduling improve.

Provider Response

Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care. We will work with our office teams to earn that last star!

April 12, 2019

By JOHN H_4

I am a current client of this provider

They help the most by keeping him clean and happy. I like the two girls that they have provided for almost three years for us. I am very happy with them.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

March 27, 2019

By Anonymous_1698

I am a current client of this provider

A lot of times when a non regular caregiver comes in, they do not know what to do. They should review the case to see what kind of care he needs. The scheduling needs to be improved. There are people that call out on the weekends and we are not able to find replacements.

Provider Response

Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

March 20, 2019

By JAMES H_1

I am a current client of this provider

They could be more professional. They should call if they aren't going to show up. They need to improve everything. I was supposed to have help today, but they never came or called.

Provider Response

James, we are so sorry to read your experience. We understand that reliable and consistent care is very important to you. We will work with the office teams to figure out the best way to resolve this issue while maintaining great communication. Thank you for taking the time to leave this feedback.

March 13, 2019

By MARY ANN H

I am a current client of this provider

They are very encouraging and they help me 100%. I like the two girls that they sent me. I like everything about them. They are perfect.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

February 26, 2019

By EDITH P_1

I am a current client of this provider

The services are good when someone's here. I would like them to assure me they will have someone to cover my loved one when the other nurse is off. I have to call them to find out what's going on. I would like to see communication improved. It's very poor. We're without a nurse sometimes and I don't know if that's the company's fault or not.

Provider Response

Thank you for taking the time to provide this valuable feedback. We will take steps to address the service delivery concerns you have shared here in an effort to ensure that going forward, you can be completely satisfied with the services you receive. We appreciate the opportunity to serve you, and look forward to our continued relationship.

February 13, 2019

By PAT R_1

I am a past client of this provider

They could have come in and worked, not just sat around. There were things I needed done and they didn't do them. I needed help very badly. I have Parkinson's and MS and there are things I can't do, and I needed help.

Provider Response

We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, not to sit around and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

January 07, 2019

By LARRY U

I am a current client of this provider

I can't get up and do a lot and if I need something, they get it for me. I asked her to make me a sandwich one day and she did. They don't too many dishes in the sink and they straighten up a bit, but they don't do it unless I make them. They need to send people that are trained, and that don't bring their personal cell phone with them and stay on it for hours.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

December 07, 2018

By VIVIAN G

I am a past client of this provider

They could have better communication. They need to get better nursing staff. They could screen more or check things more.

Provider Response

Dear Vivian, Thank you for taking the time to provide this valuable feedback. I am sorry to hear that we fell short of your expectations. We will take your suggestions under advisement to ensure that going forward you and anyone else who uses our services can be completely satisfied. Best, Olivia Jones

December 07, 2018

By THELARES W_1

I am a current client of this provider

She waits on me when she's here. They are prompt and they do the work. I am happy with it.

Provider Response

This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

November 30, 2018

By BARBARA W_2

I am a current client of this provider

They make sure I have a nurse every day, even Saturdays and Sundays too. It's a good company and I'm really satisfied with my nurses.

Provider Response

Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.

November 28, 2018

By MATTIE D

I am a past client of this provider

When I had someone here, it was phenomenal. I needed someone here. They had a problem getting people here on time, and when our main caregiver couldn't make it, they couldn't get people here in a hurry. I was told it wasn't their problem if someone couldn't make it to work. They needed to communicate with me and with each other.

November 28, 2018

By WHITNEY S_1

I am a current client of this provider

They help by providing services we need. They are reliable, prompt in their response, and they take good care of my loved one.

Provider Response

Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.

November 12, 2018

By ALEXANDER C_1

I am a current client of this provider

If nobody is coming, I wish they would call me and let me know so I am not waiting here all day. The lady that comes right now does a really good job.

Provider Response

Dear Alexander, I am pleased to hear your current caregiver is doing a great job! I will immediately address the communication concerns that you have mentioned to ensure that you can be completely satisfied going forward. Thank you for this valuable feedback, and the opportunity to serve you.

October 12, 2018

By JACQUALINE W

I am a past client of this provider

It was a terrible experience. They should be professional and they need to make sure they have enough CNAs. They need to hire people that are more professional. Some of them were very nice to me, but others disrespected me. They don't have good after-hours shifts if there is an emergency.

Provider Response

Jacqualine, thank you for leaving this feedback. We will look into this case to see where the issue lies and the best way to rectify it.

September 27, 2018

By IDELL P_1

I am a current client of this provider

They do the things that I am unable to do. They are willing to help me when I need it.

Provider Response

Thank you so much for sharing these kind words. I am so happy to hear that our services have provided what you need.

September 26, 2018

By JAMES N_2

I am a current client of this provider

Sometimes the nurses that he has will call out, and they really don't have anyone to fill in the spot on hand. That could be better. They have really good service, especially because they have workers who are willing to work.

Provider Response

Thank you for the 5 star rating. We appreciate your kind words, and will absolutely work on the back-up caregivers for his care. It is feedback like this that helps us to improve, so we are thankful you have taken the time to share it.

September 22, 2018

By GRACE V_2

I am a past client of this provider

They were a great help. They did what I asked. They were alright.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

September 18, 2018

By SHIRLEY M_5

I am a current client of this provider

They do things that I can't do, like clean my bathroom and vacuum. They are very good.

Provider Response

Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

September 17, 2018

By JOYCE C_1

I am a current client of this provider

Prior to our new nurses, them showing up was a problem, which threw a wrench in the whole day. We've had a really bad experience with them, but we've gotten new nurses now, so it's getting better. The nurses could show up, that would improve things.

Provider Response

I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

August 29, 2018

By Anonymous

I am a current client of this provider

They do their best. They try to cover everything, and the caregivers they do get are attentive to my loved one and are very nice. They really enjoy having them there. The only thing that I'm not happy with is that a lot of the time, they can't get the employees to come in. It's not the agency's fault, it's the employees that are working there. I live far from my loved one, and I can't go that far away when they don't have anyone there. It's crucial that they have someone there. We have a good caregiver for them now, but none of them call in to tell the office they are late or not coming.

Provider Response

Thank you for taking the time to leave this review. We understand that reliable caregivers are very important and we appreciate your understanding. We will work with the office teams to figure out the best way to resolve this in the future.

August 21, 2018

By DOROTHY P. A

I am a past client of this provider

I needed help because it was wearing me down. When they offered help I was all for it. The people they have working for them are really good. They were always on time and they kept me informed.

Provider Response

Thank you for leaving this wonderful review Dorothy. We are honored to have been able to assist you in caring for your loved one.

August 20, 2018

By VERNA L

I am a past client of this provider

It helps the whole family, with getting her together and ready for the morning. It gives the family a break, and gives the family time to get things done. I used to work for them.

Provider Response

We are so glad that we were able to assist you and your loved ones in care. Thank you for taking the time to leave this excellent review.

July 26, 2018

By DAVID D

I am a current client of this provider

If I have a question about something, like his blood pressure, they'll answer the question for me or they'll refer me to a care provider. I like them a lot. Their workers are really nice and I like the company because I really value someone who comes to help.

July 24, 2018

By SALINA M

I am a current client of this provider

She comes and does a lot of things for her sister, and my daughter (the caregiver) is really gentle with her. Since my daughter has been working with them, she always says that they are a good company. So I knew who I was getting before I got them.

Provider Response

Salina, thank you for taking the time to leave this wonderful review. We are so glad that you are satisfied with your caregiver.

July 24, 2018

By CLARENCE W

I am a current client of this provider

They are able to meet my needs that I have at this stage in my life. I feel like they always try to meet my needs.

Provider Response

Thank you for leaving this review Clarence. We are more than happy to try to meet your needs. Please let us know what we can do to earn that fifth star!

July 13, 2018

By ROBERT W

I am a current client of this provider

They take care of my house, and they take care of me. They feed me so well.

Provider Response

Robert, we are more than happy to take care of you and your house. Thank you for leaving this review.

July 13, 2018

By LOIS D

I am a current client of this provider

They're here on time, and they're willing to do anything that I ask them to do regarding my care. They've been on time, and they've been caring and polite.

Provider Response

We are so glad that you enjoy your caregivers Lois. Thank you for taking the time to leave this review.

June 25, 2018

By THELARES W

I am a current client of this provider

I'm an old lady and I need help. They help me with things that I can't do myself. They are a good firm because the people they send out are good.

Provider Response

Thelares, thank you for taking the time to leave this review. We are so honored to be able to assist you in all of the things that need.

June 20, 2018

By WOODROW W

I am a past client of this provider

They really did help me. They helped me with baths and light housework I wasn't able to do. Anything I asked them to do in the way of light housework, they were very friendly and did a good job and deserve respect.

Provider Response

Thank you for leaving this review Woodrow. We are more than happy to have helped you in all of your daily needs.

June 20, 2018

By DAVID LEE C

I am a past client of this provider

I didn't really use the caregiver that much. I don't think they did what I needed done. They need to know what their job is supposed to be like the do's and don'ts.

Provider Response

Thank you for taking the time to offer this important feedback. I am sorry to hear that you didn't find a benefit in your caregiver. We tailor make the plans of care to suit each client's individual needs. The plan of care should include your personal preferences and requests, and serves as a guide for the caregivers. If there are circumstances that leave you feeling dissatisfied with a particular aide, I would encourage you to reach out to your office team so that we can resolve them right away. Thanks again for providing this feedback.

June 14, 2018

By CHRISTIAN B

I am a current client of this provider

They help by just being here. Having them every day things goes a long way. They've given us caregivers that can keep up with him and he likes them as well.

June 13, 2018

By Anonymous

I am a current client of this provider

I just feel like I don't have enough time to get things accomplished. I am only getting a few hours. I am not really satisfied with the quality of care. I think that they could do a little better.

Provider Response

I am very sorry to hear that this has been your experience. Please feel free to reach out to me directly at 804-323-9464 to further discuss your situation. We are able to provide services up to 24 hours per day. It may be that your insurance is limiting the number of hours that you can receive, so it will be important for us to review your situation in it's entirety to come up with a satisfactory resolution. I will look forward to speaking with you, and to improving your experience with Care Advantage.

May 29, 2018

By HELEN W

I am a current client of this provider

They will cook me food and clean for me. All of the workers are very nice, and they take very good care of me.

Provider Response

Thank you for taking the time to leave this excellent review. We are more than happy to take care of you and clean for you, Helen.

May 29, 2018

By MARY W

I am a current client of this provider

They clean my house for me. One lady that comes is very religious, and I like the way we talk together. For me, I can only go by my experiences. The caregivers come in and work like they are in their own houses. They do everything that I ask them to do.

Provider Response

Mary, we appreciate you taking the time to leave this review. We are so glad that you enjoy the company of the caregivers. Please let us know how we can earn that fifth star!

May 22, 2018

By JOYCE C

I am a current client of this provider

They help with her motivation skills and helping Joyce bathe. They are very thorough. If the caregiver can not make it, they are quick to find another caregiver.

May 22, 2018

By IDELL P

I am a current client of this provider

They clean and go shopping for me because I'm 92 and can't get out much. Everything seems to be going well. I would like them to take me to the doctor.

Provider Response

Idell, thank you for taking the time to leave this wonderful review. We are so glad that our caregivers are able to assist you in your daily activities.

May 22, 2018

By Anonymous

I am a past client of this provider

They could be more consistent with the caregiver. I would like them to be better organized. The person I called didn't know if someone would come and didn't know if they could tell me if they could find someone to come.

Provider Response

We appreciate you taking the time to offer this feedback. We take all feedback seriously, and will address this with our office team to ensure that going forward clients can be completely satisfied with the services they receive. I apologize that this was your experience with our service. We strive for excellence, and would welcome the opportunity to serve you again.

May 16, 2018

By LUCY B_5

I am a past client of this provider

They came on time and did what they needed to do. They were efficient and caring.

Provider Response

Lucy, thank you for leaving this review. We are so glad that our caregivers were efficient and caring.

April 27, 2018

By CAROL C_18

I am a current client of this provider

They do not coordinate the caregivers. I have different girls each day, and I want just one person to come. They have helped me get my daily living skills done, and I'm not here alone.

Provider Response

Dear Ms. Carol, I am sorry to hear that you have experienced a lack of continuity. I would encourage you to speak with our Senior Administrator, Mellisa regarding the issues with staffing coordination. I am certain she will work with you to resolve these concerns. You care is a top priority for us, and we want you to be completely satisfied with the services that you receive from Care Advantage. Thank you for taking the time to provide this feedback.

April 27, 2018

By DANNETTE B

I am a past client of this provider

I believe the person that worked with me was professional. They did what were asked and were on time to work. It worked really well. The helped me wash my hair and clean.

Provider Response

We are so glad that our caregivers were able to help you in a professional manner. Thank you for leaving this wonderful review.

March 26, 2018

By DIANE J

I am a current client of this provider

They are compassionate. They help me with daily living.

March 23, 2018

By JEAN S

I am a current client of this provider

They need to show up on time and actually show up when we need them to. They never get out of the chair while there are here and never do anything.

March 22, 2018

By ROSA H

I am a current client of this provider

They called my mom and told her that the caregiver couldn't come and somebody else was coming. They answer all my questions that I have. She enjoys them coming because they do her breakfast and see that her clothes are clean. Sometimes if she wants to ask them a question, they'll stop and listen to what she has to say.

January 12, 2018

By HELEN D

I am a current client of this provider

I'm very happy with Care Advantage. The caregivers have been terrific. They do anything I ask and do it well. I need the help from Care Advantage really bad.

December 18, 2017

By WILLIAM M. G

I am a current client of this provider

Care Advantage has good caregivers. Care Advantage's caregivers make my life easier by taking care of me. I think they should get a raise.

December 18, 2017

By THELARES W

I am a current client of this provider

I like how Care Advantage is able to send me caregivers that are used to working. I have run across a lot of people, and the nurses I have are outstanding. They make my life better because I get help during the week, and they do things I cannot do myself.

December 12, 2017

By BARRY MIKE D

I am a past client of this provider

I would recommend Care Advantage because I don't remember having any problems with them, so I would think they were good. Care Advantage helped because I couldn't have done it by myself.

November 21, 2017

By LOUISE C

I am a past client of this provider

Care Advantage is capable, knowledgeable, and caring. I could not clean my kitchen or anything and my caregiver made my house comfortable.

November 13, 2017

By DENNIS W

I am a current client of this provider

Care Advantage is very good because the nurses they send out are nice and they do what they are supposed to. Care Advantage has made my life easier by sending someone here to help me do what I can't do.

October 19, 2017

By THOMAS ELL R

I am a current client of this provider

I would not recommend Care Advantage because they send me caregivers that they do not know. Care Advantage sent me a new caregiver yesterday who was almost an hour late.

Provider Response

Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

October 19, 2017

By JOHN H_28

I am a current client of this provider

I would tell a friend that for a year or more, Care Advantage sent terrible caregivers who wouldn't do what was asked and that one of them even stole from us. A year and a half ago we finally got two steady girls who are outstanding and they are like family to us. We had to have a replacement caregiver last week and she was terrible. The two girls I have now are working out perfectly for me. The current caregivers have made life easier for the both of us by doing everything they are supposed to and more. The caregivers have even vacuumed crumbs for us and they will cook for my husband.
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About Care Advantage - Franklin

Franklin, Virginia, offers small-town living at its finest. Originally a railroad stop along the Blackwater River, Franklin today is the manufacturing and agricultural powerhouse of Southampton County. The city’s can-do Main Street spirit helped residents survive the big flood of 1999, and continue to enjoy area historic homes, a military heritage and the best Oktoberfest celebration in the state, so it’s no wonder locals want to age in their homes here.

We’re proud to offer Franklin and Southampton residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

Serving:

  • Southampton
  • Isle of Wight
  • Smithfield
  • Carrollton
  • Suffolk
  • Franklin
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    Photos of Care Advantage - Franklin

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    Services and Amenities of Care Advantage - Franklin

    Rates

    • Hourly Rate: $21 $26/Hour

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance
    • Dressing And Grooming
    • Bathing And Toileting
    • Exercise
    • Walking Wheelchair Assistance
    • Memory Care
    • Companionship
    • Meal Preparation
    • Errand And Grocery Assistance

    Travel

    • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

    Screening

    • In Person Interviews
    • Reference Checks
    • Immunizations
    • Driving Record Check
    • Residency Confirmation
    • Background Checks
    • Drug Screening
    • Sex Offender Check

    Training

    • Continual Training

    Training Areas

    • Patient Transfers
    • Stress Management
    • Family Communication
    • Transition Issues
    • Memory Care Training
    • Ethics
    • Validation Techniques

    Payment options

    • Insurance
    • Credit Card
    • Check

    Payment details

    • Payroll Provided For Caregivers

    Bonded/insured

    • Bonded And Insured

    Licenses

    • Licenses: HOME CARE ORGANIZATION LICENSING
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    Care Advantage - Franklin

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