Care Advantage - Franklin Franklin, VA

BEVERLY J

The caregiver was on time. It is a large company.

NELLIE F

Care Advantage sent over an awesome nurse. She was very professional and was there for every step and need of my mom. She was never on her phone and was unbelievably awesome. Care Advantage was very attentive to my mom's needs. Anything that we ask that she needed, they made sure she received it.

DOUGLAS D

Only one caregiver was good but the rest of them were bad and didn't help out when they were supposed to. The caregivers didn't do their job correctly, they didn't help like they were supposed to.

CORA W

My caregiver helps me bathe, make my bed, and keep things clean. So far, they are excellent.

HAROLD J

I had cancer and both my hips were replaced so I couldn't do anything for myself but they can. They have really good workers.

BARBARA H_1

They realize I have a complex medical history and are aware of my needs. The caregivers have been professional and respectful.

DAVID F

They provided great care for my husband. They positioned him in positions he needed to be in. That was very beneficial with the pain he was in. I would recommend them to anyone! They were very efficient and provided great care. They were thoughtful and helpful.

RUTH S

I know her needs are being met. It has only been a little over a month, so it's still early.

WILLIAM R_2

They do what he requests. We have had some missed days and they never tell us about it.

ROBERT K_1

He needed quite a bit of care that I couldn't do. They made it so I had an easier life. I liked the fact that we had the same caregivers each time they came out.

MILTON P. J

They help me by being there with my father. I've recommended them already.

MARJORIE W

There is nothing else anyone can do. We are just dealing with the current situation. I like the person that has been assigned to her. She is very conscientious.

Anonymous_5769

Depends on the caregiver. Some are better caregivers that others. Its also hard when they send me someone brand new and I have to train them. I need them to send me already trained caregivers. I feel like I have to do all the work, may as well not even have them. They could work the billing. They always over bill me.

WILLIAM M_3

They have just answered any questions that we have. They make sure there is a nurse always there for him. The nurses are really nice.

WILLIAM R_1

The caregivers do whatever I need. They help me prepare my meals. I like that the caregivers show up on time.

DANIEL B_1

They need to show up on time. That would be a start.

JESSE C

They have not sent anyone to cover the increase of hours we got. I would like to see them improve by sending people who have been vaccinated.

KONYA J

They are knowledgeable about what they are doing. The agency works with us fine, but some aides have not showed up in time.

PHILLIP H

They allow me to have free time for myself. I really like the person who comes in the mornings.

ROBERT B_4

It was a rough at the beginning but now that we have a reliable team on deck, I feel relief. They have been very accommodating and they have dealt with me. They got a good group of caregivers for my dad.

ERNESTINE S_1

The agency is helpful by allowing me to know we are receiving the best quality of care and they are interested in my care. I like that they are responsive whenever I leave messages, they notify me when someone can not come, and they keep me informed.

EMIZINE A

She does the things that I cannot do for cleaning. They are very helpful in terms of being particular to my needs.

THOMAS M

If is wasn't for the care I'm receiving I wouldn't be able to get anything done. It has made my life much easier. They are a great company to deal with. The care I've gotten has been excellent.

JAMYA G

They give the hours that we want for services, they accommodate us. The staff is really nice to work with.

JUNE L

My worker talks to me and motivates me. They just recommend good things. They do everything good, I do not have any problems.

Anonymous_5165

They helped by being attentive to his needs. I liked that they were there when I needed it.

ALBERTA A

They provided companionship care. They were punctual.

ALBERT P

We need someone that would know how to entertain and do things with my husband. What I wanted was somebody to help with my husband, and the caregiver didn't do much to help with him. I wasn't able to make any phone calls.

SHIRLEY E

The services have helped me get in and out of bed. This agency gave us the best of the best caregiver.

YVETTE G

I was on oxygen so I couldn't do a lot and they helped me do things. They're very professional. The nurses are on time and get everything done that needs to be done.

Anonymous_4880

It doesn't help when they don't have a caregiver here. They could have people here at least once a day. They said that they are training people now. They were doing fine up until recently. They could have people here when they are scheduled to be here. We have had a lot of time where we do not have a caregiver here in the past two weeks.

FRANCES M_1

They feed me and remind me of my medication. They help me. They can make sure that they have fill ins for when a caregiver takes off.

CELIA N

They got someone to our home on very short notice. She was only home for 3 nights before she passed away. They were so good to her. Having them over relieved a lot of stress for us. I liked the people that they sent out to work with us.

Anonymous_4892

The caregivers are great to me. They take care of me. I wish their communication in the office would be better when someone can't show up to a shift.

MARY B

The person they sent just watched my mom so I can work. There were certain caregivers that they have that are really good. We have been fortunate enough to have good ones. We have had ones before that were not good.

LOWELL THOMAS B

It was helpful when it was working but it only worked half the time. They could have showed up when they were supposed to.

BARBARA M_1

They made the process of staying with my mother a lot easier. It frees me up so I don't have to spend too much time with my mother. They keep me informed when I need it. They are easy to work with and very professional.

JACQUELINE N_1

They were with her all of the time and they took her to the bathroom. They had a very confusing billing processes that still has me confused.

ANNIE H

We haven't used them a whole lot, but my mom has enjoyed her time with the caregivers. They help me because I need to get away. The caregiver that my mother likes is very personable.

RICHARD L

I did not have any problems. She cleaned and cooked. I loved the caregiver. She was polite and took care of everything.

REBECCA B_1

Every time I'd call they would send me somebody to help me. I liked their caregivers! My caregiver was very helpful and did everything I needed her to do.

ELIZABETH R_8

My mother has Parkinson's, and I need to be able to work. It is a break for me for the caregiver to come in twice a day. When the caregiver needs to take time off, they have sent me three different ones. One of them needed a nurse herself, and one was so tiny. It is always a challenge when substitutes are needed.

SHERMAN J

They made my loved one feel like they really cared, and they joked with him. I liked the concern they had for my loved one.

VERNA L_2

It has had a tremendous impact because it gives us time to get out and gives my dad time to get away. They have been pretty consistent, which is a good thing.

REBECCA K

They give me an aide that really cares about me. There is a certain person in the office that doesn't want to corporate with you.

LAVERN B

They help the most by providing me with an aide that can take care of my mother so that I can work. They do not have enough aides. Right now, our aide is out, and they do not have coverage, so I have to sit here with her.

Francine Johnson

I was in dire need of getting my granddaughter certified to care for my Mother , was dealing with a company that was not very helpful so we reached out to Care Advantage and in less than two weeks time they had the problem solved ! I am so grateful to them for coming to our rescue and the professional way they handled the situation ! Today my Mother is overjoyed that her great granddaughter is taking care of her and I am thankful to Care Advantage for starting my granddaughter on her career path ! Thanks Care Advantage , your team rock !!!

SCOTT C

They help a lot. They help with 3 hours a day. They're on time. They're very nice people.

DALE EDWARD M

I just needed more time with them. She stayed on her own one time, even though they weren't going to pay her for it. We needed more hours, and they had to come out to see what was going on.

Anonymous_2526

They provide me with a caregiver so I can go to work. Their scheduling person could be better.

KAREN G

I have a wonderful caregiver. She helps me with everything, such as my showering. The office staff needs improvement, and they could do their job better. It seems like everyone wants to pass off things to others instead of doing things themselves.

ROGER H_1

They help me in the home with cleaning and mopping for me. I am pleased with the help I get from them and the work they do is helpful.

JOSHUA R

I have trouble seeing. They were helpful by doing things like sweeping the floor and washing dishes. I had a couple of people I was not satisfied with.

RICKEY N. B_1

They help me with companionship and doing everything else that I can't do. They are always on time.

MEDINA C

I feel like there needs to be more people hired so my respite hours can be used. My husband and I are both retired. When we plan to go out with other couples, we can't be solid in the plans to go because of them. Medina has respite hours, but they don't seem to have anyone to cover those hours for me. I don't know if they have enough people working. They don't tell me until last minute.

BOBBY S

She is here as much as she can be, and I enjoy her company. I enjoy her taking care of me. I brought my caregiver along with me to the company, but I like the other nurses.

MELVIN B

If they could be consistent with one caregiver instead of sending many different caregivers. He gets confused when he sees a lot of different people. They just have a lack of communication sometimes. We do not know if someone is going to come if our caregiver can not make it.

ETHEL D_1

They get here promptly, and they are good to speak with. They get the job done. If you need someone, they send someone out.

MARGARET T_4

She has done everything possible and even more for her. I like that they are good. The person is always on time, and she does her job well.

CARRIE G_1

They call in the event that a worker cannot come. They give me prompt notice and they always follow up on the promises they make. If they say they will send someone, they will call every other hour to let us know the progress of finding someone to cover. I like the fact that they are very efficient in providing workers. If someone is sick, they get right on it and they let me know the progress of the work.

Anonymous

They help him when I am gone, provide his meals, do his bed, and help with regular household things. Most of the aides are pretty good.

KATHRYN E

They satisfy our needs. They are very caring. I like that I have a good caregiver. I've been satisfied with all the caregivers.

JAMES E_6

They help me with cleaning up, washing, and watching my back. They have been pretty consistent. I like that.

JACOB G

It helped, and they did the best that they could. They were good and on time.

REBECCA M_3

They have someone who comes in and sits with my mom while I work. I would like to see their scheduling improve.

JOHN H_4

They help the most by keeping him clean and happy. I like the two girls that they have provided for almost three years for us. I am very happy with them.

Anonymous_1698

A lot of times when a non regular caregiver comes in, they do not know what to do. They should review the case to see what kind of care he needs. The scheduling needs to be improved. There are people that call out on the weekends and we are not able to find replacements.

JAMES H_1

They could be more professional. They should call if they aren't going to show up. They need to improve everything. I was supposed to have help today, but they never came or called.

MARY ANN H

They are very encouraging and they help me 100%. I like the two girls that they sent me. I like everything about them. They are perfect.

EDITH P_1

The services are good when someone's here. I would like them to assure me they will have someone to cover my loved one when the other nurse is off. I have to call them to find out what's going on. I would like to see communication improved. It's very poor. We're without a nurse sometimes and I don't know if that's the company's fault or not.

PAT R_1

They could have come in and worked, not just sat around. There were things I needed done and they didn't do them. I needed help very badly. I have Parkinson's and MS and there are things I can't do, and I needed help.

LARRY U

I can't get up and do a lot and if I need something, they get it for me. I asked her to make me a sandwich one day and she did. They don't too many dishes in the sink and they straighten up a bit, but they don't do it unless I make them. They need to send people that are trained, and that don't bring their personal cell phone with them and stay on it for hours.

VIVIAN G

They could have better communication. They need to get better nursing staff. They could screen more or check things more.

THELARES W_1

She waits on me when she's here. They are prompt and they do the work. I am happy with it.

BARBARA W_2

They make sure I have a nurse every day, even Saturdays and Sundays too. It's a good company and I'm really satisfied with my nurses.

MATTIE D

When I had someone here, it was phenomenal. I needed someone here. They had a problem getting people here on time, and when our main caregiver couldn't make it, they couldn't get people here in a hurry. I was told it wasn't their problem if someone couldn't make it to work. They needed to communicate with me and with each other.

WHITNEY S_1

They help by providing services we need. They are reliable, prompt in their response, and they take good care of my loved one.

ALEXANDER C_1

If nobody is coming, I wish they would call me and let me know so I am not waiting here all day. The lady that comes right now does a really good job.

JACQUALINE W

It was a terrible experience. They should be professional and they need to make sure they have enough CNAs. They need to hire people that are more professional. Some of them were very nice to me, but others disrespected me. They don't have good after-hours shifts if there is an emergency.

IDELL P_1

They do the things that I am unable to do. They are willing to help me when I need it.

JAMES N_2

Sometimes the nurses that he has will call out, and they really don't have anyone to fill in the spot on hand. That could be better. They have really good service, especially because they have workers who are willing to work.

GRACE V_2

They were a great help. They did what I asked. They were alright.

SHIRLEY M_5

They do things that I can't do, like clean my bathroom and vacuum. They are very good.

JOYCE C_1

Prior to our new nurses, them showing up was a problem, which threw a wrench in the whole day. We've had a really bad experience with them, but we've gotten new nurses now, so it's getting better. The nurses could show up, that would improve things.

Anonymous

They do their best. They try to cover everything, and the caregivers they do get are attentive to my loved one and are very nice. They really enjoy having them there. The only thing that I'm not happy with is that a lot of the time, they can't get the employees to come in. It's not the agency's fault, it's the employees that are working there. I live far from my loved one, and I can't go that far away when they don't have anyone there. It's crucial that they have someone there. We have a good caregiver for them now, but none of them call in to tell the office they are late or not coming.

DOROTHY P. A

I needed help because it was wearing me down. When they offered help I was all for it. The people they have working for them are really good. They were always on time and they kept me informed.

VERNA L

It helps the whole family, with getting her together and ready for the morning. It gives the family a break, and gives the family time to get things done. I used to work for them.

DAVID D

If I have a question about something, like his blood pressure, they'll answer the question for me or they'll refer me to a care provider. I like them a lot. Their workers are really nice and I like the company because I really value someone who comes to help.

SALINA M

She comes and does a lot of things for her sister, and my daughter (the caregiver) is really gentle with her. Since my daughter has been working with them, she always says that they are a good company. So I knew who I was getting before I got them.

CLARENCE W

They are able to meet my needs that I have at this stage in my life. I feel like they always try to meet my needs.

ROBERT W

They take care of my house, and they take care of me. They feed me so well.

LOIS D

They're here on time, and they're willing to do anything that I ask them to do regarding my care. They've been on time, and they've been caring and polite.

THELARES W

I'm an old lady and I need help. They help me with things that I can't do myself. They are a good firm because the people they send out are good.

WOODROW W

They really did help me. They helped me with baths and light housework I wasn't able to do. Anything I asked them to do in the way of light housework, they were very friendly and did a good job and deserve respect.

DAVID LEE C

I didn't really use the caregiver that much. I don't think they did what I needed done. They need to know what their job is supposed to be like the do's and don'ts.

CHRISTIAN B

They help by just being here. Having them every day things goes a long way. They've given us caregivers that can keep up with him and he likes them as well.

Anonymous

I just feel like I don't have enough time to get things accomplished. I am only getting a few hours. I am not really satisfied with the quality of care. I think that they could do a little better.

HELEN W

They will cook me food and clean for me. All of the workers are very nice, and they take very good care of me.

MARY W

They clean my house for me. One lady that comes is very religious, and I like the way we talk together. For me, I can only go by my experiences. The caregivers come in and work like they are in their own houses. They do everything that I ask them to do.

JOYCE C

They help with her motivation skills and helping Joyce bathe. They are very thorough. If the caregiver can not make it, they are quick to find another caregiver.

IDELL P

They clean and go shopping for me because I'm 92 and can't get out much. Everything seems to be going well. I would like them to take me to the doctor.

Anonymous

They could be more consistent with the caregiver. I would like them to be better organized. The person I called didn't know if someone would come and didn't know if they could tell me if they could find someone to come.

LUCY B_5

They came on time and did what they needed to do. They were efficient and caring.

CAROL C_18

They do not coordinate the caregivers. I have different girls each day, and I want just one person to come. They have helped me get my daily living skills done, and I'm not here alone.

DANNETTE B

I believe the person that worked with me was professional. They did what were asked and were on time to work. It worked really well. The helped me wash my hair and clean.

DIANE J

They are compassionate. They help me with daily living.

JEAN S

They need to show up on time and actually show up when we need them to. They never get out of the chair while there are here and never do anything.

ROSA H

They called my mom and told her that the caregiver couldn't come and somebody else was coming. They answer all my questions that I have. She enjoys them coming because they do her breakfast and see that her clothes are clean. Sometimes if she wants to ask them a question, they'll stop and listen to what she has to say.

HELEN D

I'm very happy with Care Advantage. The caregivers have been terrific. They do anything I ask and do it well. I need the help from Care Advantage really bad.

WILLIAM M. G

Care Advantage has good caregivers. Care Advantage's caregivers make my life easier by taking care of me. I think they should get a raise.

THELARES W

I like how Care Advantage is able to send me caregivers that are used to working. I have run across a lot of people, and the nurses I have are outstanding. They make my life better because I get help during the week, and they do things I cannot do myself.

BARRY MIKE D

I would recommend Care Advantage because I don't remember having any problems with them, so I would think they were good. Care Advantage helped because I couldn't have done it by myself.

LOUISE C

Care Advantage is capable, knowledgeable, and caring. I could not clean my kitchen or anything and my caregiver made my house comfortable.

DENNIS W

Care Advantage is very good because the nurses they send out are nice and they do what they are supposed to. Care Advantage has made my life easier by sending someone here to help me do what I can't do.

THOMAS ELL R

I would not recommend Care Advantage because they send me caregivers that they do not know. Care Advantage sent me a new caregiver yesterday who was almost an hour late.

JOHN H_28

I would tell a friend that for a year or more, Care Advantage sent terrible caregivers who wouldn't do what was asked and that one of them even stole from us. A year and a half ago we finally got two steady girls who are outstanding and they are like family to us. We had to have a replacement caregiver last week and she was terrible. The two girls I have now are working out perfectly for me. The current caregivers have made life easier for the both of us by doing everything they are supposed to and more. The caregivers have even vacuumed crumbs for us and they will cook for my husband.