I was in dire need of getting my granddaughter certified to care for my Mother , was dealing with a company that was not very helpful so we reached out to Care Advantage and in less than two weeks time they had the problem solved ! I am so grateful to them for coming to our rescue and the professional way they handled the situation ! Today my Mother is overjoyed that her great granddaughter is taking care of her and I am thankful to Care Advantage for starting my granddaughter on her career path ! Thanks Care Advantage , your team rock !!!
Care Advantage - Franklin
Offers Home Care
77 Reviews
Call
(800) 973-1841
Reviews of Care Advantage - Franklin
Home Care Reviews for Care Advantage - Franklin
October 04, 2019
I am a current client of this provider
September 12, 2019
I am a current client of this provider
They help a lot. They help with 3 hours a day.
They're on time. They're very nice people.
September 12, 2019
I am a past client of this provider
I just needed more time with them. She stayed on her own one time, even though they weren't going to pay her for it.
We needed more hours, and they had to come out to see what was going on.
September 12, 2019
I am a current client of this provider
They provide me with a caregiver so I can go to work.
Their scheduling person could be better.
September 12, 2019
I am a current client of this provider
I have a wonderful caregiver. She helps me with everything, such as my showering.
The office staff needs improvement, and they could do their job better. It seems like everyone wants to pass off things to others instead of doing things themselves.
August 28, 2019
I am a current client of this provider
They just really care about you.
I like everything. They are very sincere and caring.
Provider Response
Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!
August 26, 2019
I am a current client of this provider
They help me in the home with cleaning and mopping for me.
I am pleased with the help I get from them and the work they do is helpful.
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
August 15, 2019
I am a past client of this provider
I have trouble seeing. They were helpful by doing things like sweeping the floor and washing dishes.
I had a couple of people I was not satisfied with.
July 30, 2019
I am a current client of this provider
They help me with companionship and doing everything else that I can't do.
They are always on time.
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.
July 26, 2019
I am a current client of this provider
I feel like there needs to be more people hired so my respite hours can be used. My husband and I are both retired. When we plan to go out with other couples, we can't be solid in the plans to go because of them.
Medina has respite hours, but they don't seem to have anyone to cover those hours for me. I don't know if they have enough people working. They don't tell me until last minute.
Provider Response
Thank you so much for taking the time to provide this feedback. I am sorry to hear that there have been some obstacles in providing a replacement when your aide calls out. We have implemented a new system, called telephony that should increase the communication, and transparency of the schedules. I will reiterate the importance of communication to all of our team members in the Franklin location as well. We appreciate your business, and your care is our top priority.
July 15, 2019
I am a current client of this provider
She is here as much as she can be, and I enjoy her company. I enjoy her taking care of me.
I brought my caregiver along with me to the company, but I like the other nurses.
July 15, 2019
I am a current client of this provider
If they could be consistent with one caregiver instead of sending many different caregivers. He gets confused when he sees a lot of different people.
They just have a lack of communication sometimes. We do not know if someone is going to come if our caregiver can not make it.
June 27, 2019
I am a current client of this provider
They get here promptly, and they are good to speak with.
They get the job done. If you need someone, they send someone out.
June 18, 2019
I am a current client of this provider
She has done everything possible and even more for her.
I like that they are good. The person is always on time, and she does her job well.
Provider Response
Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.
May 29, 2019
I am a current client of this provider
They call in the event that a worker cannot come. They give me prompt notice and they always follow up on the promises they make. If they say they will send someone, they will call every other hour to let us know the progress of finding someone to cover.
I like the fact that they are very efficient in providing workers. If someone is sick, they get right on it and they let me know the progress of the work.
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
May 16, 2019
I am a current client of this provider
They help him when I am gone, provide his meals, do his bed, and help with regular household things.
Most of the aides are pretty good.
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
April 12, 2019
I am a current client of this provider
They satisfy our needs. They are very caring.
I like that I have a good caregiver. I've been satisfied with all the caregivers.
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
April 12, 2019
I am a current client of this provider
They help me with cleaning up, washing, and watching my back.
They have been pretty consistent. I like that.
Provider Response
Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.
April 12, 2019
I am a past client of this provider
It helped, and they did the best that they could.
They were good and on time.
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
April 12, 2019
I am a current client of this provider
They have someone who comes in and sits with my mom while I work.
I would like to see their scheduling improve.
Provider Response
Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care. We will work with our office teams to earn that last star!
April 12, 2019
I am a current client of this provider
They help the most by keeping him clean and happy.
I like the two girls that they have provided for almost three years for us. I am very happy with them.
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
March 27, 2019
I am a current client of this provider
A lot of times when a non regular caregiver comes in, they do not know what to do. They should review the case to see what kind of care he needs.
The scheduling needs to be improved. There are people that call out on the weekends and we are not able to find replacements.
Provider Response
Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!
March 21, 2019
I am a current client of this provider
They could stop taking my aides away from me. When I get a good caregiver, they always take those aides away and get me a different one.
Some of their communication could be improved. There is one girl in the office staff that isn't very nice.
Provider Response
We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!
March 20, 2019
I am a current client of this provider
When the caregivers are here, they try to do the bare minimum. They could always do more without overstepping their boundaries on their sheet of paper. They should not be on their cell phones so much.
It is typical of most agencies that the caregivers don't show up. They should give a basic phone call if the caregiver isn't going to be there and say that they will be sending someone else.
Provider Response
We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.
March 20, 2019
I am a current client of this provider
They could be more professional. They should call if they aren't going to show up.
They need to improve everything. I was supposed to have help today, but they never came or called.
March 13, 2019
I am a current client of this provider
They are very polite and wait on him for everything he needs.
My loved one likes Care Advantage because the caregivers are very concerned and caring.
Provider Response
Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!
March 13, 2019
I am a current client of this provider
They are very encouraging and they help me 100%.
I like the two girls that they sent me. I like everything about them. They are perfect.
Provider Response
We are so happy that you had a great experience. Thank you for leaving us this positive feedback.
February 26, 2019
I am a current client of this provider
The services are good when someone's here. I would like them to assure me they will have someone to cover my loved one when the other nurse is off. I have to call them to find out what's going on.
I would like to see communication improved. It's very poor. We're without a nurse sometimes and I don't know if that's the company's fault or not.
Provider Response
Thank you for taking the time to provide this valuable feedback. We will take steps to address the service delivery concerns you have shared here in an effort to ensure that going forward, you can be completely satisfied with the services you receive. We appreciate the opportunity to serve you, and look forward to our continued relationship.
February 13, 2019
I am a past client of this provider
They could have come in and worked, not just sat around. There were things I needed done and they didn't do them.
I needed help very badly. I have Parkinson's and MS and there are things I can't do, and I needed help.
Provider Response
We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks, not to sit around and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.
January 30, 2019
I am a current client of this provider
I think they have a communication problem between the person that schedules the times and the family members.
I think they don't have enough personal care aides. When they have someone new coming out, they don't have a good plan of care.
January 07, 2019
I am a current client of this provider
I can't get up and do a lot and if I need something, they get it for me. I asked her to make me a sandwich one day and she did. They don't too many dishes in the sink and they straighten up a bit, but they don't do it unless I make them.
They need to send people that are trained, and that don't bring their personal cell phone with them and stay on it for hours.
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.
December 07, 2018
I am a past client of this provider
They could have better communication.
They need to get better nursing staff. They could screen more or check things more.
Provider Response
Dear Vivian, Thank you for taking the time to provide this valuable feedback. I am sorry to hear that we fell short of your expectations. We will take your suggestions under advisement to ensure that going forward you and anyone else who uses our services can be completely satisfied. Best, Olivia Jones
December 07, 2018
I am a current client of this provider
She waits on me when she's here.
They are prompt and they do the work. I am happy with it.
Provider Response
This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!
December 07, 2018
I am a current client of this provider
They help take care of the dog, make meals, and get me in and out of bed and in the wheelchair. They get the mail and packages for me and take me anywhere I need to go. They are there to help with all of the daily care. They also help with light cleaning.
The caregivers are all above average and very good about getting here on time and providing good care for me and helping me around the house since I am bed-bound.
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist you. We appreciate your time to leave us positive feedback!
December 06, 2018
I am a current client of this provider
She helped my mother on her day off.
I am very fond of the nurse that is assigned to my mother.
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
November 30, 2018
I am a current client of this provider
They make sure I have a nurse every day, even Saturdays and Sundays too.
It's a good company and I'm really satisfied with my nurses.
Provider Response
Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.
November 28, 2018
I am a past client of this provider
When I had someone here, it was phenomenal. I needed someone here. They had a problem getting people here on time, and when our main caregiver couldn't make it, they couldn't get people here in a hurry. I was told it wasn't their problem if someone couldn't make it to work.
They needed to communicate with me and with each other.
November 28, 2018
I am a current client of this provider
They help by providing services we need.
They are reliable, prompt in their response, and they take good care of my loved one.
Provider Response
Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.
November 12, 2018
I am a current client of this provider
If nobody is coming, I wish they would call me and let me know so I am not waiting here all day.
The lady that comes right now does a really good job.
Provider Response
Dear Alexander, I am pleased to hear your current caregiver is doing a great job! I will immediately address the communication concerns that you have mentioned to ensure that you can be completely satisfied going forward. Thank you for this valuable feedback, and the opportunity to serve you.
October 12, 2018
I am a past client of this provider
It was a terrible experience. They should be professional and they need to make sure they have enough CNAs.
They need to hire people that are more professional. Some of them were very nice to me, but others disrespected me. They don't have good after-hours shifts if there is an emergency.
September 27, 2018
I am a current client of this provider
They do the things that I am unable to do.
They are willing to help me when I need it.
Provider Response
Thank you so much for sharing these kind words. I am so happy to hear that our services have provided what you need.
September 26, 2018
I am a current client of this provider
Sometimes the nurses that he has will call out, and they really don't have anyone to fill in the spot on hand. That could be better.
They have really good service, especially because they have workers who are willing to work.
Provider Response
Thank you for the 5 star rating. We appreciate your kind words, and will absolutely work on the back-up caregivers for his care. It is feedback like this that helps us to improve, so we are thankful you have taken the time to share it.
September 22, 2018
I am a past client of this provider
They were a great help.
They did what I asked. They were alright.
Provider Response
Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.
September 18, 2018
I am a current client of this provider
They do things that I can't do, like clean my bathroom and vacuum.
They are very good.
Provider Response
Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.
September 17, 2018
I am a current client of this provider
Prior to our new nurses, them showing up was a problem, which threw a wrench in the whole day.
We've had a really bad experience with them, but we've gotten new nurses now, so it's getting better. The nurses could show up, that would improve things.
Provider Response
I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.
August 29, 2018
I am a current client of this provider
They do their best. They try to cover everything, and the caregivers they do get are attentive to my loved one and are very nice. They really enjoy having them there.
The only thing that I'm not happy with is that a lot of the time, they can't get the employees to come in. It's not the agency's fault, it's the employees that are working there. I live far from my loved one, and I can't go that far away when they don't have anyone there. It's crucial that they have someone there. We have a good caregiver for them now, but none of them call in to tell the office they are late or not coming.
August 21, 2018
I am a past client of this provider
I needed help because it was wearing me down. When they offered help I was all for it.
The people they have working for them are really good. They were always on time and they kept me informed.
August 20, 2018
I am a past client of this provider
It helps the whole family, with getting her together and ready for the morning. It gives the family a break, and gives the family time to get things done.
I used to work for them.
July 26, 2018
I am a current client of this provider
If I have a question about something, like his blood pressure, they'll answer the question for me or they'll refer me to a care provider.
I like them a lot. Their workers are really nice and I like the company because I really value someone who comes to help.
July 24, 2018
I am a current client of this provider
She comes and does a lot of things for her sister, and my daughter (the caregiver) is really gentle with her.
Since my daughter has been working with them, she always says that they are a good company. So I knew who I was getting before I got them.
July 24, 2018
I am a current client of this provider
They are able to meet my needs that I have at this stage in my life.
I feel like they always try to meet my needs.
July 13, 2018
I am a current client of this provider
They take care of my house, and they take care of me.
They feed me so well.
July 13, 2018
I am a current client of this provider
They're here on time, and they're willing to do anything that I ask them to do regarding my care.
They've been on time, and they've been caring and polite.
June 25, 2018
I am a current client of this provider
I'm an old lady and I need help. They help me with things that I can't do myself.
They are a good firm because the people they send out are good.
June 20, 2018
I am a past client of this provider
They really did help me. They helped me with baths and light housework I wasn't able to do.
Anything I asked them to do in the way of light housework, they were very friendly and did a good job and deserve respect.
June 20, 2018
I am a past client of this provider
I didn't really use the caregiver that much. I don't think they did what I needed done.
They need to know what their job is supposed to be like the do's and don'ts.
Provider Response
Thank you for taking the time to offer this important feedback. I am sorry to hear that you didn't find a benefit in your caregiver. We tailor make the plans of care to suit each client's individual needs. The plan of care should include your personal preferences and requests, and serves as a guide for the caregivers. If there are circumstances that leave you feeling dissatisfied with a particular aide, I would encourage you to reach out to your office team so that we can resolve them right away. Thanks again for providing this feedback.
June 14, 2018
I am a current client of this provider
They help by just being here. Having them every day things goes a long way.
They've given us caregivers that can keep up with him and he likes them as well.
June 13, 2018
I am a current client of this provider
I just feel like I don't have enough time to get things accomplished. I am only getting a few hours.
I am not really satisfied with the quality of care. I think that they could do a little better.
Provider Response
I am very sorry to hear that this has been your experience. Please feel free to reach out to me directly at 804-323-9464 to further discuss your situation. We are able to provide services up to 24 hours per day. It may be that your insurance is limiting the number of hours that you can receive, so it will be important for us to review your situation in it's entirety to come up with a satisfactory resolution. I will look forward to speaking with you, and to improving your experience with Care Advantage.
May 29, 2018
I am a current client of this provider
They will cook me food and clean for me.
All of the workers are very nice, and they take very good care of me.
May 29, 2018
I am a current client of this provider
They clean my house for me. One lady that comes is very religious, and I like the way we talk together.
For me, I can only go by my experiences. The caregivers come in and work like they are in their own houses. They do everything that I ask them to do.
May 22, 2018
I am a current client of this provider
They help with her motivation skills and helping Joyce bathe.
They are very thorough. If the caregiver can not make it, they are quick to find another caregiver.
May 22, 2018
I am a current client of this provider
They clean and go shopping for me because I'm 92 and can't get out much.
Everything seems to be going well. I would like them to take me to the doctor.
May 22, 2018
I am a past client of this provider
They could be more consistent with the caregiver.
I would like them to be better organized. The person I called didn't know if someone would come and didn't know if they could tell me if they could find someone to come.
Provider Response
We appreciate you taking the time to offer this feedback. We take all feedback seriously, and will address this with our office team to ensure that going forward clients can be completely satisfied with the services they receive. I apologize that this was your experience with our service. We strive for excellence, and would welcome the opportunity to serve you again.
May 16, 2018
I am a past client of this provider
They came on time and did what they needed to do.
They were efficient and caring.
April 27, 2018
I am a current client of this provider
They do not coordinate the caregivers. I have different girls each day, and I want just one person to come. They have helped me get my daily living skills done, and I'm not here alone.
Provider Response
Dear Ms. Carol, I am sorry to hear that you have experienced a lack of continuity. I would encourage you to speak with our Senior Administrator, Mellisa regarding the issues with staffing coordination. I am certain she will work with you to resolve these concerns. You care is a top priority for us, and we want you to be completely satisfied with the services that you receive from Care Advantage. Thank you for taking the time to provide this feedback.
April 27, 2018
I am a past client of this provider
I believe the person that worked with me was professional. They did what were asked and were on time to work. It worked really well. The helped me wash my hair and clean.
March 26, 2018
I am a current client of this provider
They are compassionate. They help me with daily living.
March 23, 2018
I am a current client of this provider
They need to show up on time and actually show up when we need them to. They never get out of the chair while there are here and never do anything.
March 22, 2018
I am a current client of this provider
They called my mom and told her that the caregiver couldn't come and somebody else was coming. They answer all my questions that I have. She enjoys them coming because they do her breakfast and see that her clothes are clean. Sometimes if she wants to ask them a question, they'll stop and listen to what she has to say.
January 12, 2018
I am a current client of this provider
I'm very happy with Care Advantage. The caregivers have been terrific. They do anything I ask and do it well. I need the help from Care Advantage really bad.
December 18, 2017
I am a current client of this provider
Care Advantage has good caregivers. Care Advantage's caregivers make my life easier by taking care of me. I think they should get a raise.
December 18, 2017
I am a current client of this provider
I like how Care Advantage is able to send me caregivers that are used to working. I have run across a lot of people, and the nurses I have are outstanding. They make my life better because I get help during the week, and they do things I cannot do myself.
December 12, 2017
I am a past client of this provider
I would recommend Care Advantage because I don't remember having any problems with them, so I would think they were good. Care Advantage helped because I couldn't have done it by myself.
November 21, 2017
I am a past client of this provider
Care Advantage is capable, knowledgeable, and caring. I could not clean my kitchen or anything and my caregiver made my house comfortable.
November 13, 2017
I am a current client of this provider
Care Advantage is very good because the nurses they send out are nice and they do what they are supposed to. Care Advantage has made my life easier by sending someone here to help me do what I can't do.
October 19, 2017
I am a current client of this provider
I would not recommend Care Advantage because they send me caregivers that they do not know. Care Advantage sent me a new caregiver yesterday who was almost an hour late.
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.
October 19, 2017
I am a current client of this provider
I would tell a friend that for a year or more, Care Advantage sent terrible caregivers who wouldn't do what was asked and that one of them even stole from us. A year and a half ago we finally got two steady girls who are outstanding and they are like family to us. We had to have a replacement caregiver last week and she was terrible. The two girls I have now are working out perfectly for me. The current caregivers have made life easier for the both of us by doing everything they are supposed to and more. The caregivers have even vacuumed crumbs for us and they will cook for my husband.
About Care Advantage - Franklin
Our Mission, our purpose, our duty...
Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.
We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.
Our Vision
To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.
Our Values
These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.
C
COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.
A
ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.
R
RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.
E
EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.
Services and Amenities of Care Advantage - Franklin
Rates
- Hourly Rate: $21 $26/Hour
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: HOME CARE ORGANIZATION LICENSING
