Care Advantage - Franklin

Offers Home Care

68 Reviews
Call (800) 973-1841
Care Advantage - Franklin (800) 973-1841
PocEocHcp cert

Reviews of Care Advantage - Franklin

68 Reviews Write a review

Home Care Reviews for Care Advantage - Franklin

March 20, 2019

By JAMES H_1

I am a current client of this provider

They could be more professional. They should call if they aren't going to show up. They need to improve everything. I was supposed to have help today, but they never came or called.

March 13, 2019

By SHERMAN J

I am a current client of this provider

They are very polite and wait on him for everything he needs. My loved one likes Care Advantage because the caregivers are very concerned and caring.

March 13, 2019

By MARY ANN H

I am a current client of this provider

They are very encouraging and they help me 100%. I like the two girls that they sent me. I like everything about them. They are perfect.

February 26, 2019

By MERTIE J

I am a current client of this provider

They have helped me the most by doing things that I can't do around the house. I like that they are very efficient. They keep up with everything. They are very nice.

February 26, 2019

By EDITH P_1

I am a current client of this provider

The services are good when someone's here. I would like them to assure me they will have someone to cover my loved one when the other nurse is off. I have to call them to find out what's going on. I would like to see communication improved. It's very poor. We're without a nurse sometimes and I don't know if that's the company's fault or not.
Provider Response
Thank you for taking the time to provide this valuable feedback. We will take steps to address the service delivery concerns you have shared here in an effort to ensure that going forward, you can be completely satisfied with the services you receive. We appreciate the opportunity to serve you, and look forward to our continued relationship.

February 13, 2019

By PAT R_1

I am a past client of this provider

They could have come in and worked, not just sat around. There were things I needed done and they didn't do them. I needed help very badly. I have Parkinson's and MS and there are things I can't do, and I needed help.

January 30, 2019

By LAVERN B

I am a current client of this provider

I think they have a communication problem between the person that schedules the times and the family members. I think they don't have enough personal care aides. When they have someone new coming out, they don't have a good plan of care.

January 28, 2019

By RICKEY N. B_1

I am a current client of this provider

They could come earlier. They could do more cleaning.
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

January 07, 2019

By LARRY U

I am a current client of this provider

I can't get up and do a lot and if I need something, they get it for me. I asked her to make me a sandwich one day and she did. They don't too many dishes in the sink and they straighten up a bit, but they don't do it unless I make them. They need to send people that are trained, and that don't bring their personal cell phone with them and stay on it for hours.
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

January 07, 2019

By ROGER H_1

I am a current client of this provider

They make sure that I take my medication and I eat. They care about me. I'm really pleased with the help that I get from them. I like the way that the lady performs her duties for me.
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

December 15, 2018

By MARGARET T_4

I am a current client of this provider

It helps me to be able to get out and do the things I like to do while someone is here with her. They send good caregivers out that are on time and do what we need.
Provider Response
Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

December 07, 2018

By VIVIAN G

I am a past client of this provider

They could have better communication. They need to get better nursing staff. They could screen more or check things more.
Provider Response
Dear Vivian, Thank you for taking the time to provide this valuable feedback. I am sorry to hear that we fell short of your expectations. We will take your suggestions under advisement to ensure that going forward you and anyone else who uses our services can be completely satisfied. Best, Olivia Jones

December 07, 2018

By THELARES W_1

I am a current client of this provider

She waits on me when she's here. They are prompt and they do the work. I am happy with it.
Provider Response
This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

December 07, 2018

By BARBARA C

I am a current client of this provider

They help take care of the dog, make meals, and get me in and out of bed and in the wheelchair. They get the mail and packages for me and take me anywhere I need to go. They are there to help with all of the daily care. They also help with light cleaning. The caregivers are all above average and very good about getting here on time and providing good care for me and helping me around the house since I am bed-bound.

December 06, 2018

By ELIZABETH R_8

I am a current client of this provider

She helped my mother on her day off. I am very fond of the nurse that is assigned to my mother.
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

November 30, 2018

By BARBARA W_2

I am a current client of this provider

They make sure I have a nurse every day, even Saturdays and Sundays too. It's a good company and I'm really satisfied with my nurses.
Provider Response
Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.

November 28, 2018

By MATTIE D

I am a past client of this provider

When I had someone here, it was phenomenal. I needed someone here. They had a problem getting people here on time, and when our main caregiver couldn't make it, they couldn't get people here in a hurry. I was told it wasn't their problem if someone couldn't make it to work. They needed to communicate with me and with each other.

November 28, 2018

By WHITNEY S_1

I am a current client of this provider

They help by providing services we need. They are reliable, prompt in their response, and they take good care of my loved one.
Provider Response
Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.

November 12, 2018

By ALEXANDER C_1

I am a current client of this provider

If nobody is coming, I wish they would call me and let me know so I am not waiting here all day. The lady that comes right now does a really good job.
Provider Response
Dear Alexander, I am pleased to hear your current caregiver is doing a great job! I will immediately address the communication concerns that you have mentioned to ensure that you can be completely satisfied going forward. Thank you for this valuable feedback, and the opportunity to serve you.

October 31, 2018

By ETHEL D_1

I am a current client of this provider

The care they give her in taking baths and things is good. Someone is there to assist her. They are good and prompt when I need someone.

October 12, 2018

By JACQUALINE W

I am a past client of this provider

It was a terrible experience. They should be professional and they need to make sure they have enough CNAs. They need to hire people that are more professional. Some of them were very nice to me, but others disrespected me. They don't have good after-hours shifts if there is an emergency.

October 12, 2018

By CARRIE G_1

I am a current client of this provider

They provide one-on-one care as far as assisting my mom with bathing and with chores. At the moment I feel they are doing an excellent job sending the right people for my mom.

September 27, 2018

By IDELL P_1

I am a current client of this provider

They do the things that I am unable to do. They are willing to help me when I need it.
Provider Response
Thank you so much for sharing these kind words. I am so happy to hear that our services have provided what you need.

September 26, 2018

By JAMES N_2

I am a current client of this provider

Sometimes the nurses that he has will call out, and they really don't have anyone to fill in the spot on hand. That could be better. They have really good service, especially because they have workers who are willing to work.
Provider Response
Thank you for the 5 star rating. We appreciate your kind words, and will absolutely work on the back-up caregivers for his care. It is feedback like this that helps us to improve, so we are thankful you have taken the time to share it.

September 22, 2018

By GRACE V_2

I am a past client of this provider

They were a great help. They did what I asked. They were alright.
Provider Response
Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

September 18, 2018

By SHIRLEY M_5

I am a current client of this provider

They do things that I can't do, like clean my bathroom and vacuum. They are very good.
Provider Response
Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

September 17, 2018

By JOYCE C_1

I am a current client of this provider

Prior to our new nurses, them showing up was a problem, which threw a wrench in the whole day. We've had a really bad experience with them, but we've gotten new nurses now, so it's getting better. The nurses could show up, that would improve things.
Provider Response
I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

August 29, 2018

By Anonymous

I am a current client of this provider

They do their best. They try to cover everything, and the caregivers they do get are attentive to my loved one and are very nice. They really enjoy having them there. The only thing that I'm not happy with is that a lot of the time, they can't get the employees to come in. It's not the agency's fault, it's the employees that are working there. I live far from my loved one, and I can't go that far away when they don't have anyone there. It's crucial that they have someone there. We have a good caregiver for them now, but none of them call in to tell the office they are late or not coming.

August 21, 2018

By DOROTHY P. A

I am a past client of this provider

I needed help because it was wearing me down. When they offered help I was all for it. The people they have working for them are really good. They were always on time and they kept me informed.

August 20, 2018

By VERNA L

I am a past client of this provider

It helps the whole family, with getting her together and ready for the morning. It gives the family a break, and gives the family time to get things done. I used to work for them.

July 26, 2018

By DAVID D

I am a current client of this provider

If I have a question about something, like his blood pressure, they'll answer the question for me or they'll refer me to a care provider. I like them a lot. Their workers are really nice and I like the company because I really value someone who comes to help.

July 24, 2018

By SALINA M

I am a current client of this provider

She comes and does a lot of things for her sister, and my daughter (the caregiver) is really gentle with her. Since my daughter has been working with them, she always says that they are a good company. So I knew who I was getting before I got them.

July 24, 2018

By CLARENCE W

I am a current client of this provider

They are able to meet my needs that I have at this stage in my life. I feel like they always try to meet my needs.

July 13, 2018

By ROBERT W

I am a current client of this provider

They take care of my house, and they take care of me. They feed me so well.

July 13, 2018

By LOIS D

I am a current client of this provider

They're here on time, and they're willing to do anything that I ask them to do regarding my care. They've been on time, and they've been caring and polite.

June 25, 2018

By THELARES W

I am a current client of this provider

I'm an old lady and I need help. They help me with things that I can't do myself. They are a good firm because the people they send out are good.

June 20, 2018

By WOODROW W

I am a past client of this provider

They really did help me. They helped me with baths and light housework I wasn't able to do. Anything I asked them to do in the way of light housework, they were very friendly and did a good job and deserve respect.

June 20, 2018

By DAVID LEE C

I am a past client of this provider

I didn't really use the caregiver that much. I don't think they did what I needed done. They need to know what their job is supposed to be like the do's and don'ts.
Provider Response
Thank you for taking the time to offer this important feedback. I am sorry to hear that you didn't find a benefit in your caregiver. We tailor make the plans of care to suit each client's individual needs. The plan of care should include your personal preferences and requests, and serves as a guide for the caregivers. If there are circumstances that leave you feeling dissatisfied with a particular aide, I would encourage you to reach out to your office team so that we can resolve them right away. Thanks again for providing this feedback.

June 14, 2018

By CHRISTIAN B

I am a current client of this provider

They help by just being here. Having them every day things goes a long way. They've given us caregivers that can keep up with him and he likes them as well.

June 13, 2018

By Anonymous

I am a current client of this provider

I just feel like I don't have enough time to get things accomplished. I am only getting a few hours. I am not really satisfied with the quality of care. I think that they could do a little better.
Provider Response
I am very sorry to hear that this has been your experience. Please feel free to reach out to me directly at 804-323-9464 to further discuss your situation. We are able to provide services up to 24 hours per day. It may be that your insurance is limiting the number of hours that you can receive, so it will be important for us to review your situation in it's entirety to come up with a satisfactory resolution. I will look forward to speaking with you, and to improving your experience with Care Advantage.

May 29, 2018

By HELEN W

I am a current client of this provider

They will cook me food and clean for me. All of the workers are very nice, and they take very good care of me.

May 29, 2018

By MARY W

I am a current client of this provider

They clean my house for me. One lady that comes is very religious, and I like the way we talk together. For me, I can only go by my experiences. The caregivers come in and work like they are in their own houses. They do everything that I ask them to do.

May 25, 2018

By Anonymous

I am a current client of this provider

If they did more training for the aides so that they know what is expected of them, I get the feeling that some come only to work for a few minutes and then sit and pass the time just to get their paycheck. I have had some caregivers that didn't want to do much other than play on the telephone. Not all of them were like that.

May 22, 2018

By JOYCE C

I am a current client of this provider

They help with her motivation skills and helping Joyce bathe. They are very thorough. If the caregiver can not make it, they are quick to find another caregiver.

May 22, 2018

By IDELL P

I am a current client of this provider

They clean and go shopping for me because I'm 92 and can't get out much. Everything seems to be going well. I would like them to take me to the doctor.

May 22, 2018

By Anonymous

I am a past client of this provider

They could be more consistent with the caregiver. I would like them to be better organized. The person I called didn't know if someone would come and didn't know if they could tell me if they could find someone to come.
Provider Response
We appreciate you taking the time to offer this feedback. We take all feedback seriously, and will address this with our office team to ensure that going forward clients can be completely satisfied with the services they receive. I apologize that this was your experience with our service. We strive for excellence, and would welcome the opportunity to serve you again.

May 16, 2018

By LUCY B_5

I am a past client of this provider

They came on time and did what they needed to do. They were efficient and caring.

April 27, 2018

By CAROL C_18

I am a current client of this provider

They do not coordinate the caregivers. I have different girls each day, and I want just one person to come. They have helped me get my daily living skills done, and I'm not here alone.
Provider Response
Dear Ms. Carol, I am sorry to hear that you have experienced a lack of continuity. I would encourage you to speak with our Senior Administrator, Mellisa regarding the issues with staffing coordination. I am certain she will work with you to resolve these concerns. You care is a top priority for us, and we want you to be completely satisfied with the services that you receive from Care Advantage. Thank you for taking the time to provide this feedback.

April 27, 2018

By DANNETTE B

I am a past client of this provider

I believe the person that worked with me was professional. They did what were asked and were on time to work. It worked really well. The helped me wash my hair and clean.

March 26, 2018

By DIANE J

I am a current client of this provider

They are compassionate. They help me with daily living.

March 23, 2018

By JEAN S

I am a current client of this provider

They need to show up on time and actually show up when we need them to. They never get out of the chair while there are here and never do anything.

March 22, 2018

By ROSA H

I am a current client of this provider

They called my mom and told her that the caregiver couldn't come and somebody else was coming. They answer all my questions that I have. She enjoys them coming because they do her breakfast and see that her clothes are clean. Sometimes if she wants to ask them a question, they'll stop and listen to what she has to say.

January 12, 2018

By HELEN D

I am a current client of this provider

I'm very happy with Care Advantage. The caregivers have been terrific. They do anything I ask and do it well. I need the help from Care Advantage really bad.

December 18, 2017

By WILLIAM M. G

I am a current client of this provider

Care Advantage has good caregivers. Care Advantage's caregivers make my life easier by taking care of me. I think they should get a raise.

December 18, 2017

By THELARES W

I am a current client of this provider

I like how Care Advantage is able to send me caregivers that are used to working. I have run across a lot of people, and the nurses I have are outstanding. They make my life better because I get help during the week, and they do things I cannot do myself.

December 12, 2017

By BARRY MIKE D

I am a past client of this provider

I would recommend Care Advantage because I don't remember having any problems with them, so I would think they were good. Care Advantage helped because I couldn't have done it by myself.

November 21, 2017

By LOUISE C

I am a past client of this provider

Care Advantage is capable, knowledgeable, and caring. I could not clean my kitchen or anything and my caregiver made my house comfortable.

November 13, 2017

By DENNIS W

I am a current client of this provider

Care Advantage is very good because the nurses they send out are nice and they do what they are supposed to. Care Advantage has made my life easier by sending someone here to help me do what I can't do.

October 19, 2017

By THOMAS ELL R

I am a current client of this provider

I would not recommend Care Advantage because they send me caregivers that they do not know. Care Advantage sent me a new caregiver yesterday who was almost an hour late.
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

October 19, 2017

By JOHN H_28

I am a current client of this provider

I would tell a friend that for a year or more, Care Advantage sent terrible caregivers who wouldn't do what was asked and that one of them even stole from us. A year and a half ago we finally got two steady girls who are outstanding and they are like family to us. We had to have a replacement caregiver last week and she was terrible. The two girls I have now are working out perfectly for me. The current caregivers have made life easier for the both of us by doing everything they are supposed to and more. The caregivers have even vacuumed crumbs for us and they will cook for my husband.
See all Home Care reviews (68) See fewer reviews

About Care Advantage - Franklin

Our Mission, our purpose, our duty...

Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.

We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.

Our Vision

To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.

Our Values

These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.


C

COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.


A

ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.


R

RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.


E

EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.


Photos of Care Advantage - Franklin


Services and Amenities of Care Advantage - Franklin

Rates

  • Hourly Rate: $21 $26/Hour

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Credit Card
  • Check

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: HOME CARE ORGANIZATION LICENSING

Get Costs

Get Costs

Care Advantage - Franklin

  • By submitting this form, you agree to Caring.com's Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.