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Right at Home Northern Virginia

8280 Willow Oaks Corporate Dr, Fairfax, VA 22031

(703) 420-7251

Verified Partner

4.4

(183 reviews)

Offers Home Care

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Reviews of Right at Home Northern Virginia in Fairfax, Virginia

4.4

(183 reviews)

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Marci T

    5

    August 21, 2024

    I am a current client of this provider

    It puts my mind at ease that she has somebody competent helping her and to know that she's safe. The help has been good, as well as the communication. They follow through with their calls and I like the online family room. The biggest thing is they're able to get help last minute!

    William F_20

    5

    June 20, 2024

    I am a current client of this provider

    It allows me to work and do my job. If I have to make a change, they are very flexible about that.

    Marje

    5

    June 14, 2024

    I am a current client of this provider

    Both caregivers Maria/Syivie are striving to improve their knowledge of of being a skill CNA. Both caregivers are caring, responsible individuals. They have the ability to work in a self directed basic in knowing what is helpful to my husband care. The agency is very responsive to our needs in homecare. Thank you Mrs. Ameena for going the extra step.

    Terry

    5

    June 11, 2024

    I am a current client of this provider

    Right at Home has been providing home care for us since November of 2023. We find the services are just what we needed. Our caregiver, Lourdes, shows up each day ahead of her scheduled time so she is never late. She listens to my therapists so she can exercise with me on days they are not there, prepares meals, does light cleaning, and prepares me for each day with a joyful smile.

    Ferne

    5

    June 10, 2024

    I am a current client of this provider

    The service provides CNAs to take care of my husband who has Parkinson’s disease and Lewy Body dementia. Their hours are 6:00 am - 8:00pm everyday. The communication is excellent between the agency/staff, the caregivers, and me.

    Steve Sellman

    5

    June 10, 2024

    I am a current client of this provider

    My wife and I are both in need of care giving services - she because of cognitive issues and problems with balance, and me because of wounds in my buttocks, poor leg circulation, and serious anemia. As a result, both of us have mobility problems, need help with meals and getting our clothes on, showers and cleaning activities like washing our hair, etc. In short, the care givers provide assistance with our daily living. These services are provided to us 24/7 using 8 care givers. All are highly motivated to take care of us., and I want to express our deep appreciation for everything they do. However, there are those who truly stand out for their knowledge, motivation, and dedication to taking care of us. Of those servicing during the day-time hours, I must mention Becky and Patricia. Not only are they totally professional, but they are extremely pleasant to be around. They truly deserve gold stars for their work on our behalf. At night, Tracie and Tina merit our appreciation and applause. Getting me in and out of bed requires enormous techniques and knowledge because my legs just don't work very well any more. In any event, we are very lucky to have everyone helping us with what is now a restricted life. Ameena and Suzanne in the front office also facilitate the care giving and deserve praise and accolades.

    Felicia

    5

    June 4, 2024

    Other

    I had an amazing experience using your services, Ameena was an amazing person that helped us with scheduling your wonderful caregivers caring for mom before we moved out of state. I truly loved watching her thrive during that time.

    Don O_3

    5

    March 7, 2024

    I am a current client of this provider

    It makes a huge difference in my life to know someone is with my wife and keeping her safe. I like the communication and the caregivers.

    Michael T_29

    4

    February 8, 2024

    I am a current client of this provider

    They have worked with me on getting regular and additional help when needed. They provide help for my wife.

    Anonymous_1704789874

    5

    January 9, 2024

    I am a current client of this provider

    I like that they found us good caregivers. They help with making food. I like that they are very responsive and most of the caregivers have been very good.

    Phyllis W_15

    5

    December 5, 2023

    I am a current client of this provider

    I think their communication has made my experience positive. I would recommend them because they have great communication.

    Susan F_46

    5

    November 2, 2023

    I am a current client of this provider

    On the days I have an aide, she is supportive. They have been pretty responsive with me. They also found an aide.

    Shannon P_2

    4

    October 3, 2023

    I am a current client of this provider

    The caregivers sometimes just sit there because Vickie does it. The caregivers need to be more assertive. Once we for into a rhythm, it is as good.

    Carolyn A_5

    5

    September 12, 2023

    I am a current client of this provider

    It has helped to relieve the responsibility of my mom and to have someone there to focus on my dad. I like that they are very responsive, attentive to our needs and concerns, and show that they care.

    Diane H_36

    3

    August 2, 2023

    I am a current client of this provider

    We would like higher quality caregivers. I would like more consistency in caregivers.

    Julie C_20

    5

    July 27, 2023

    I am a current client of this provider

    They've helped me the most by staying in touch. I'd recommend them because they send us a great caregiver.

    Peggy L_10

    4

    June 9, 2023

    I am a current client of this provider

    My main caregiver has had a big impact, she is caring and looks after me. I have one girl that I love. And the others aren't as caring, though.

    Judy H_22

    5

    May 11, 2023

    I am a current client of this provider

    The most helpful has been the cleaning up around the house. I like that I have kept the same provider for quite some time.

    Linda B_73

    5

    April 14, 2023

    I am a current client of this provider

    They have a positive impact by showing up and being caring. I like that they communicate well.

    Roberta J_2

    4

    January 10, 2023

    I am a current client of this provider

    When the caregivers are here, I get to go grocery shopping knowing Alan is okay. They stay in touch with you .

    Daphne C

    5

    December 2, 2022

    I am a current client of this provider

    I have had my caregiver for quite some time, and it helps me. I like that if I object to someone they send, they will send me someone else.

    Michael B_44

    5

    November 4, 2022

    I am a current client of this provider

    They are totally reliable, and I don't have to worry about them coming. I like their responsiveness.

    Allen J_2

    5

    September 17, 2022

    I am a current client of this provider

    Being there for her and doing what they say they are going to do helps. They are reliable and the workers that come by care about what they do.

    Anonymous_6410

    5

    August 1, 2022

    I am a current client of this provider

    They help me with daily living. They are helpful.

    Mary "_8

    5

    June 15, 2022

    I am a current client of this provider

    They help by being there to help him and taking him to therapy and interact well together. I like the agency finding us a caregiver that matched our needs.

    Chris B_24

    5

    May 3, 2022

    I am a current client of this provider

    The caregivers have helped the most in providing peace of mind. I don't have to worry if my mother is being taken care of or is unsafe. I like the quality of care and their responsiveness.

    Jeffrey W_5

    5

    March 2, 2022

    I am a current client of this provider

    They help me around the house, as well as helps with my medicine. I like how my caregiver is good with me, the office staff is good as well.

    Kevin T_8

    4

    February 16, 2022

    I am a current client of this provider

    They could try to encourage more independence and then be there when she actually needs help. Just do not do everything for her. I like that they are good at communicating with us.

    Jacquelyn G_1

    5

    December 21, 2021

    I am a current client of this provider

    The service has been great, and they work with me by meeting my requirements of complete vaccination, mask wearing, and pretty much those are my only request I had to right at home. I like the ease of payment, and the quality of service, and the person who is attending to my husband--they have great knowledge.

    Donna W_15

    4

    November 12, 2021

    I am a current client of this provider

    It has given me peace of mind. They are very good at calling us if there is a problem.

    Joan F_11

    5

    October 21, 2021

    I am a current client of this provider

    It's been wonderful to be able to get out of the house without having to worry about my husband I like how responsive they are and are interested in matching a caregiver with my need

    Rita B_10

    5

    September 9, 2021

    I am a current client of this provider

    They take care of my husband so I don't have to be his full-time caregiver. I know they're aware of his needs and they're helpful in things that I can't do all the time. They take the stress off of me. They're dependable and are able to have someone replace regular caregivers if they can't come in.

    Sandy H_8

    4

    August 6, 2021

    I am a current client of this provider

    My mother doesn't need much done, but the services help with those few needs. The caregiver we have now my mother really likes. Right at Home is easy to work with.

    Carl F

    5

    July 28, 2021

    I am a past client of this provider

    Very helpful, I was able to get away to run errands. The staff was really easy to work with, I was pleased with the people who were sent.

    Joe V_3

    4

    July 9, 2021

    I am a current client of this provider

    I thought that I would require them more, my kids just think I need them more than I actually do. They are timely in sending out their people, and their caregivers are very caring people in general.

    Anonymous_4918

    5

    June 8, 2021

    I am a current client of this provider

    She does a little bit of everything. She showers him They are always there when I need to talk to them.

    Anonymous_4875

    4

    June 8, 2021

    I am a current client of this provider

    They could be more involved in the care plan and following up to see that the patient's needs are being met. They could give their employee more domestic training, especially if they are foreign. Teach them how to operate a microwave, do laundry, cook an egg etc. If there is any discrepancy or anything to report like a fall, tell them to report it.

    Carla L_2

    4

    May 20, 2021

    I am a current client of this provider

    They provide me respite so I can do what I need to do. They provide him with company. They help him get up and make sure he is fed and cared for. I think our problem was unique. We only had three hour shifts. We had a hard time getting steady caregivers to come in for 3 hours. The quality has been excellent. I just do not know why we have a hard time getting stable caregivers.

    Zehra Z

    5

    April 23, 2021

    I am a past client of this provider

    It was more for my mom, but it was a great help for me knowing they are okay. The staff was great at finding the right care for Syed.

    Anonymous_4592

    5

    March 8, 2021

    I am a current client of this provider

    It has made my mornings much easier. The person who's in charge of scheduling worked hard for us to find someone that's adequate. I like the help that they have. The people they send are reliable and responsible. Our caregiver is awesome.

    Mary E_20

    5

    March 4, 2021

    I am a current client of this provider

    She is with us on the weekend and we feel very comfortable to leave her there and know that he is well taken care of. We've had the same caregiver consistently for a while and she is amazing.

    Ann F_6

    4

    February 5, 2021

    I am a current client of this provider

    They make my life easier by communicating about the care being provided for Clare. They give me updates all the time.

    James M_38

    4

    January 11, 2021

    I am a past client of this provider

    Two people were quite good, but the first caregiver was really not. I think they should screen the first people they send better.

    Andy H_2

    5

    January 6, 2021

    I am a current client of this provider

    It gives me peace that there is someone there to take care of my dad. They are able to be flexible with our schedule.

    Jerry G_2

    5

    December 28, 2020

    I am a current client of this provider

    They are hands on and listen. They want to know what's going on before they get started and that's a big help. They seem to be very efficient when they come.

    James M_37

    5

    December 22, 2020

    I am a current client of this provider

    We don't have to tell her to do anything. She comes in and goes around and sees what needs to be done. We have a very good home health worker right now. The one we have right now does everything.

    George G_9

    5

    November 25, 2020

    I am a current client of this provider

    We got her out of a nursing home and they are able to take care of her 24/7. We made the deal and the people came. They are professional.

    Andrea D_2

    4

    October 22, 2020

    I am a current client of this provider

    They need to be more committed to us and research more about the family and the client so that they can meet our needs. They need to improve on the home health aides and make sure they are more proactive.

    Barb N

    5

    October 6, 2020

    I am a current client of this provider

    The caregiver takes on so much of what I used to have to do. They are very responsive and easy to work with.

    Sherry I

    4

    September 15, 2020

    I am a current client of this provider

    If they had more help for the inside of the house that would be good. They need a wider variety of personnel.

    Julie L_2

    5

    December 11, 2018

    I am a past client of this provider

    I liked that everyone was really nice and helpful. The impact was very positive. I also needed someone to come in and bathe her, and they came in to do that.

    Patricia J_3

    5

    November 27, 2018

    I am a past client of this provider

    I liked the efficiency of the caregiver. It made my life easier because I was able to get out.

    Mary "_1

    5

    October 18, 2018

    I am a past client of this provider

    I liked that they were on time. They helped with my loved one's care.

    Urmila J

    5

    July 20, 2018

    I am a past client of this provider

    I would say the care was good. It was only for a few days. It was helpful.

    Whitney R

    4

    April 20, 2018

    I am a past client of this provider

    My mom had caregivers from them for ten years and a couple were with us for multiple years. They became members of the family and there was an emotional bond. It was helpful for me. My mom had a long term policy and we could only have a certain amount of hours a day, so the weight on me just got heavier and heavier.

    Provider Response

    We know the bond between our home health aides and our clients can be strong, meaningful, and rewarding so we strive to maintain consistent staffing practices and caregiver retention. We know you have many choices when it comes to elder care service and we thank you for choosing Right at Home.

    Lisa D

    5

    April 19, 2018

    I am a current client of this provider

    They are very responsive. I've always reached someone right away. They help me with my day-to-day care, and they also get me to my doctors' appointments on time.

    Provider Response

    Our dedicated care supervisors are here to support you with all of your senior care needs. We set ourselves apart from other home health agencies because we have around the clock support to ensure our in home elder care services are meeting your needs. Thank you for choosing Right at Home for your home healthcare needs.

    Colleen T

    5

    April 19, 2018

    I am a past client of this provider

    They were very responsive and very reliable. They were able to get somebody out there to accommodate the schedule we wanted. They were essential. He wouldn't have been able to go home without them.

    Provider Response

    At Right at Home, we are here to assist with your care transition and help prevent hospital readmission so you can maintain independence and age in-place. We appreciate you trusting Right at Home's home aide services.

    Dorcas G

    4

    April 9, 2018

    I am a current client of this provider

    They are really adaptable. We have had to adjust hours and days, back and forth, a lot in the last little while. They have been mostly agreeable to work with. We're still fumbling with the future schedule and what our needs are going to be.

    Provider Response

    We understand that finding the right schedule and caregiver for your home healthcare needs can be difficult which is why we offer flexible scheduling for our home health aides. Thank you for continuing to choose Right at Home as your preferred home health agency!

    Mary B_48

    5

    March 23, 2018

    I am a current client of this provider

    I think they are very conscientious about putting in the hours they say they will do. They are helpful around the house and to my loved one. The main thing is the bath. They make sure he has a bath every time they come. He can't go upstairs, so they give him a bed bath. It works out really well.

    Provider Response

    Bathing and dressing are important tasks for maintaining ones dignity and cleanliness. Our caregivers are specifically trained on how to support individuals with these tasks and provide the support with care.

    Nancy M_1

    4

    March 19, 2018

    I am a past client of this provider

    I appreciated that they were responsible and that the caregivers came on time. They made my life easier when they helped me get up to go to the bathroom and to get in bed.

    Provider Response

    Timeliness is very important which is why our new caregiver app gives our caregivers real time directions and traffic plus allows them to clock in and out with ease. This gives them more time to spend caring for your loved one rather than communicating with our office!

    Carolyn A

    5

    March 19, 2018

    I am a current client of this provider

    The facts that they blend in, are very helpful, and want to do more than necessary makes them excellent. I can get out of the house and do the other things that my mom is not supposed to do. Prior to them coming to the home, I was the sole caretaker. My parents are really relaxed around them.

    Provider Response

    We always enjoy providing care to couples and ensuring they are able to stay together and in their home. Thank you for choosing Right at home!

    Maeola P

    4

    March 15, 2018

    I am a current client of this provider

    I like that they are very consistent in trying to find someone for us. Something that could improve is the caregiver's desire to work. This isn't for all caregivers, just some of them. I am able to go to work and not worry about my mom and if she is getting the best care possible.

    Provider Response

    We know caring for a loved one can be difficult especially when balancing a family and work so thank you for choosing Right at Home to support you during this time.

    Steve and Elaine S

    5

    March 13, 2018

    I am a current client of this provider

    I like the nurse aide that they send to us, I like the nurse supervisor who comes to visit often. When we know that when she comes, she will take care of anything that needs to be done, she provides advice on things to do when she is not around.

    Provider Response

    Our nurses provide in-person client supervision and are dedicated to ensuring the care plan outlines the right services each ouf our clients need.

    Drew C

    3

    March 9, 2018

    I am a current client of this provider

    My concern about the company is when they're caring for a senior and they have multiple caregivers coming in to help this person, the left hand doesn't know what the right hand's doing. The person on Thursday doesn't know what happened to their client the day before. There is no communication. They could be more proactive about his care as far as making sure his clothes are put away and in order. It's good having a companion there when they show up. They're there for 8 hours a day and I think all they do is watch television.

    Provider Response

    Our new client management system and caregiver app allows for communication between caregivers and requires each caregiver to go through a check list of tasks that were completed, were not completed, and notes explaining each. Thank you for your feedback and we hope this improves the care we provide our clients.

    Christine G_3

    4

    March 9, 2018

    I am a current client of this provider

    I have had caregivers who would leave my husband in the house to smoke a cigarette. Someone was playing in another room while they left my husband in another. I reported them all then I had them all dismissed and finally had a good caregiver. Caregivers aren't attentive to my husband because they are on their cell phones constantly.

    Provider Response

    Thank you for your feedback, I look forward to speaking with you more offline about the issues you have experienced.

    Mary E

    5

    February 23, 2018

    I am a past client of this provider

    One thing that impressed me was the fact that on a Sunday, they called me back immediately. They were available and took down my needs, and were able to be responsive right when the services were needed. The services gave us a sense of security. My mother was having anxiety in the middle of the night so it was nice to have someone that was there to be able to be there for her.

    Provider Response

    Our intake specialists are available 24/7 plus we have nurses and caregivers available to start services on the same day if necessary. Thank you for choosing Right at Home!

    Lorraine and Theodore T

    5

    January 19, 2018

    I am a current client of this provider

    Most of the things they are doing is a 10. I think they are doing everything fine. It means a whole to me because I cannot walk.

    Provider Response

    Thank you for your feedback, we are happy to have you as a client and hope to continue to improve the quality of your life.

    Louise V

    5

    January 10, 2018

    I am a current client of this provider

    I like their communication and that they keep right on top of things. They are nice. I know that someone is there for my dad. The current caregiver puts up with a lot, and that gives me peace of mind.

    Provider Response

    Communication and patience is critical when managing a team of caregivers and supporting your loved ones. Our team is dedicated to ensuring you receive the care and attention when you need it most.

    Meridith M

    5

    December 15, 2017

    I am a past client of this provider

    Right at Home was a good provider for my mother and did all she needed. Having someone there made things a lot easier for her to live.

    Provider Response

    We understand the right caregiver makes a world of difference which is why we hire caring, compassionate, professional caregivers with the right experience to care for your loved one.

    Robin B

    5

    December 13, 2017

    I am a current client of this provider

    Right at Home is reliable and great. The services from Right at Home make life easier by allowing my loved one to stay at home and receive care.

    Provider Response

    We know most people want to remain in their home so we provide the services that allow that to happen safely. Thank you!

    Richard H_7

    4

    December 11, 2017

    I am a current client of this provider

    I'm less likely to recommend Right at Home because I feel they are a loosely-run organization, always substituting people. Everyone coming is new, and I have to re-introduce them to my wife and the system. Sometimes they show up late, and one time they didn't come at all. The caregivers know how to change a diaper and put my wife in a wheelchair. Some are really helpful and make an effort to help around the house, while others sleep on the job.

    Provider Response

    Thank you for your feedback, I look forward to speaking with you more offline.

    Mark B_10

    5

    December 9, 2017

    I am a current client of this provider

    Right at Home is able to get my mother's approval, which is very difficult. Right at Home is able to free time up for me to do other things.

    Provider Response

    Sometimes accepting care can be a difficult task so our nurses and care supervision teams are trained to hold those conversations and our caregivers are trained to provide options in the home.

    Eric E

    4

    November 22, 2017

    I am a past client of this provider

    Right at Home is a well organized agency and their employees are friendly people. The services from Right at Home made life easier by doing the job I had brought them in for.

    Provider Response

    We know how confusing the healthcare maze can be so we do everything we can to keep managing your in-home care needs simple. Thank you for choosing Right at Home!

    Leslie P

    4

    November 21, 2017

    I am a current client of this provider

    Right at Home makes a good effort to make a good match between the caregiver and the client. Right at Home saves me time and I don't have to worry about my husband when I am at work.

    Provider Response

    We know caring for a loved one can be challenging which is why we are hear to assist with those caregiving tasks that will allow you to get the rest and respite you need. Allowing our caregivers to help allows you to get back to work or work on your own personal to-do list.

    Jack S

    5

    November 16, 2017

    I am a current client of this provider

    I would tell a friend that Right at Home is very efficient and good in general. Right at Home makes my life easier by assisting in my care, like bathing and making dinners and things like that. They do an excellent job.

    Provider Response

    Thank you for your feedback and we are glad to hear we are improving the quality of your life.

    Robert L

    4

    November 16, 2017

    I am a past client of this provider

    When my loved one needed help most, there wasn't anyone available. There was a five day lag to get a caregiver and the need was no longer there. Right at Home made my life easier by providing me peace of mind.

    Provider Response

    Thank you for your feedback and as we are able to provide same day care, I will be looking in to the delay in starting services. I look forward to speaking with you more offline.

    Joseph G

    3

    November 15, 2017

    I am a past client of this provider

    I would say that the service they provided wasn't bad. I would recommend depending on the services needed. The patient was up and running before expected, which is why we cut them off. They did very little because the needs were minimal.

    Provider Response

    Post surgery care can be difficult to judge but we are here to support you for as long or as short as you need to get back on your feet.

    Ruth R

    3

    November 14, 2017

    I am a current client of this provider

    I like the fact that they are able to provide the same caregiver consistently. I don't have to call my brother as much, and he doesn't call me as much. He likes having someone come on a regular basis because I don't live close to him.

    Provider Response

    Our goal is to provide caregiver consistency in order to create and maintain a relationship between our clients and our caregiver!

    James K_1

    4

    November 10, 2017

    I am a current client of this provider

    I would recommend Right at Home because their caregiver is great! Right at Home makes my life easier because I am put at ease by receiving help in my daily activities.

    Provider Response

    We love our caregivers and appreciate everything they do for our clients, families, and our office staff. Thank you!

    Alberta W

    5

    November 10, 2017

    I am a current client of this provider

    I can talk very positively about my own caregivers. The caregivers are very helpful in waking me up for the day.

    Provider Response

    We are glad to hear you are happy with your caregiver and find the care they provide is helpful.

    Anonymous

    5

    November 9, 2017

    I am a current client of this provider

    Right at Home took some time to get good caregivers, but right now I am very happy with the caregiver. The current Right at Home caregiver is very helpful and good with my loved one.

    Provider Response

    Through our client and caregiver supervision process we are constantly seeking feedback to ensure you are satisfied with your caregiver. We know the matching process is the critical to the care we provide.

    Andrea S_6

    3

    October 30, 2017

    I am a past client of this provider

    Some of the caregivers from Right at Home were really not good. It was a different level of care when I was home versus when I wasn't. They would just sit around. The services provided by Right at Home were simply mediocre.

    Provider Response

    Thank you for your feedback and I will be reviewing the caregivers that provided care for you to ensure they are meeting the expecations of our team.

    Dorothy B_10

    5

    October 25, 2017

    I am a current client of this provider

    I would recommend Right at Home because of their helpfulness, pleasantness, and in being ready to work. Whatever I need done, they're willing to do it! The service has helped me just by knowing that someone is here and is willing to help me. Someone cares.

    Provider Response

    Our team of dedicated caregivers follow the custom care plan created by our nurses to ensure we are providing the right care, right at home!

    Nick D_1

    5

    October 19, 2017

    I am a current client of this provider

    I would recommend Right at Home to friends because their care providers are very good, even though we started recently. We only had the caregivers here for 4 days, but when they were here they were very helpful. They're helping my father get used to being on his own again.

    Provider Response

    Transitioning from a hospital or rehab can be a difficult task so our caregivers and nursing teams can help get you back on your feet by assisting with fridge clean outs, prescription pick-ups, light housekeeping, and grocery shopping.

    Cynthia G

    5

    October 17, 2017

    I am a current client of this provider

    I have had other home health services come out, we liked Right at Home better because they have better communication and listen to our concerns with caregivers and schedules. Right at Home is genuine. My father is the patient and it's a lot of help with bathing. Without help from caregivers it would be impossible for my mother to help my father bathing.

    Provider Response

    We provide professional caregiving services to ensure your loved one is taken care of and maintains their dignity and independence. Thank you for choosing right at home.

    Mercedes L

    5

    October 13, 2017

    I am a current client of this provider

    Right at Home is a good service, they are always polite. Right at Home makes it easier for my husband because he doesn't have to be alone when I have to go out.

    Provider Response

    We know you have options for your healthcare needs so thank you for choosing Right at Home and trusting us with caring for your loved one.

    Lisa R_1

    1

    October 13, 2017

    I am a past client of this provider

    I like the idea of the personal care from Right at Home but I did not get what I wanted. I would have liked the same quality caregiver each time, consistently.

    Provider Response

    Thank you for choosing Right at Home to care for your loved one. We understand that the caregiver and client matching process is critical to the quality of care we provide every day. In order to understand the needs of each client we use a phone consultation, in-person assessment, and CareFinder profile system prior to services starting. Once care has begun, our registered nurse conducts an in-person quality visit and our care supervisor makes several quality calls to ensure we have gotten it right or if any changes need to be made. We appreciate your feedback and will continue to work as a team to ensure all clients are satisfied with the caregiver(s) we select for them.

    Bruce B

    4

    October 12, 2017

    I am a past client of this provider

    I would hesitate to recommend Right at Home because nothing's really improved. The administrative office didn't seem very good at details and communicating changes in scheduling. If the caregiver couldn't make it, Right at Home would not send a replacement or they would send one at the last minute and not tell me. The personal caregiver was great, so the impact was good.

    Provider Response

    Thank you for this feedback and I look forward to speaking with you offline regarding ways we can improve our communication and staffing model.

    Veronica D_4

    5

    October 12, 2017

    I am a current client of this provider

    I would tell someone that Right at Home does an excellent job in taking care of the patients. The caregiver from Right at Home has been excellent with my loved one.

    Provider Response

    Each one of our clients is special to our team and we want to thank you for allowing us to be a part of your family.

    Sarah S

    5

    September 22, 2017

    I am a past client of this provider

    Right at Home is very professional, efficient, affordable,and they get the job done. My life was easier because I felt that there was someone to make sure I was okay.

    Provider Response

    While we understand healthcare can be expensive, we provide flexible scheduling and services to ensure we can meet your care and financial needs.

    Andrea B_2

    1

    September 22, 2017

    I am a past client of this provider

    I was very disappointed that my loved one had several different caregivers because she never got familiar with them. Most of the caregivers were horrible and didn't do anything for my loved one.

    Provider Response

    Our goal is to provide caregiver consistency in order to create and maintain a relationship between our clients and our caregiver(s). Our caregiver selection process takes place among our 4 person care management team including our Director of Nursing, Care Supervisor, Staffing Supervisor, and Field Nurse. Our Care Management team reviews the requested schedule, clients care plan, and overall personality traits in order to select the best possible match. While we recognize we do not always get this right on the first try, we always work with our clients and their families to solicit feedback and make adjustments.

    Wayne C_1

    3

    September 19, 2017

    I am a current client of this provider

    Right at Home has caused some scheduling conflicts recently since the primary scheduler went on maternity leave. We know that it is not their fault, though. Being a scheduler is a hard job. Right at Home makes my life easier by having the caregivers in the home to help me care for Kathleen and her needs.

    Provider Response

    We appreciate your feedback and understanding while our staffing supervisor is out on maternity leave. Right at Home takes pride in improving the quality of life for those we serve and recognize that we work in service of our employees, both caregivers and office staff members. For that reason we provide excellent benefits such as medical, vision, and dental insurance as well as other benefits like travel and mileage reimbursement, retirement accounts, and flexible scheduling. When the time is right, we look forward to welcoming her new child into the world and welcoming her back to our office.

    Dorcas G

    4

    September 19, 2017

    I am a current client of this provider

    I would tell someone that we have been very satisfied with our choice of Right at Home and that they have a range of services that they offer. There isn't anything that Right at Home could do to be more helpful just yet.

    Provider Response

    Thank you for your feedback and we are happy to have you as our client.

    Steve S_3

    5

    September 12, 2017

    I am a current client of this provider

    I would tell someone that the caregiver that I have received from Right at Home is very good. We like her a lot, she is very helpful, and I am not sure we could find anyone better. The office staff of Right at Home is also very responsive. The most helpful part of having the services is how the caregiver comes to our home and takes care of the kind of nursing that we require and is trained and able to take care of other things such as washing clothes and planting flowers.

    Provider Response

    Our dedication team of nurses, care supervisors, and additional support staff are here to supervise our caregivers and ensure you are satisfied with the services we provide.

    Anonymous_457

    5

    August 28, 2017

    I am a current client of this provider

    I would tell others that Right at Home is a good company to hire because the first encounter we had with the nurse was good. The caregiver is on top of things with the client's dementia.

    Provider Response

    Our nurses provide in-person client supervision and are dedicated to ensuring the care plan outlines the right services each ouf our clients need.

    Phillip W

    5

    August 28, 2017

    I am a current client of this provider

    We have had a few caregivers coming and we have a really good one coming now. The VA only allows ten hours a week for home care. Right at Home's caregivers only want to come three days a week working three to four hours a day. We finally got someone to work for two hours a day which is what we want and that is working out really well.

    Provider Response

    Flexible scheduling and caregiver availability is one of the major benefits of working with a home care agency. We want to meed the needs of every client and will work dilligently to ensure your needs are met.

    Carolyn D

    4

    August 25, 2017

    I am a current client of this provider

    The first three caregivers we had did not click with us, but the caregiver we have now means the world to us. I would appreciate more hours from Right at Home but I have to go to the VA for that.

    Provider Response

    We are proud to be one of the few home care agencies that contract through the VA and support the Veteran's Aid and Attendance program through Veteran's Care Coordination. Thank you for your service and for your feedback.

    Rick T_1

    5

    August 24, 2017

    I am a current client of this provider

    Right at Home is friendly and competent. They have good personnel. Right at Home is improving my daily life through their friendly, professional staff.

    Provider Response

    Thank you for your feedback and we are glad to hear we are improving the quality of your life.

    Louis J

    5

    August 18, 2017

    I am a current client of this provider

    The caregiver that we have helping the client has a very good working relationship with him and we requested her. Right at Home was very flexible with us and allowed us to have her as his caregiver. We initially hired Right at Home for about four days a week, but the VA offered to pay half of that. Right at Home is accurate with that billing. My mother-in-law cannot care for our loved one in the way he needs because of her own health issues, so the services are a big help for both of them. It frees her up to do other things. The caregiver makes sure our loved one is well-attended to, and she even takes him out for walks.

    Provider Response

    We know caring for a loved one can be challenging which is why we are hear to assist with those caregiving tasks that will allow you to get the rest and respite you need. Allowing our caregivers to help allows you to spend quality time with your loved one.

    Peg B

    5

    August 18, 2017

    I am a current client of this provider

    We have no problem recommending Right at Home because the person that they provided does the job and whenever we have any issues they keep us appraised with them so that we are made aware of problems in advance, and they have very professional service. I am the primary caregiver for my wife so it was a great relief for me that they had different people who knew what they were doing. Almost everyone they sent over was up to speed on her care as well so that was nice.

    Provider Response

    We know how important communication is when managing multiple caregivers in the home which is why our care supervision team reviews each care plan with all caregivers prior to them arriving at the home.

    Diane G_3

    2

    August 17, 2017

    I am a past client of this provider

    Right at Home's caregivers need to show up on time, communicate, follow up, and do what they say they will do. Right at Home needed to communicate more and follow up more.

    Provider Response

    Prior to starting services, a Right at Home nurse will create a custom care plan specific to each client’s needs. The Virginia State Board of Nursing has strict guidelines as to what type of services our caregivers can and cannot provide. It is our intention to provide the highest quality homecare services and enforce all regulatory guidelines set forth by the state. In this situation, our caregiver was not comfortable providing a service that was outside her scope of care. We worked with the family and the community to ensure all services we provided by the appropriate organization.

    Mary S_10

    4

    August 16, 2017

    I am a current client of this provider

    The caregiver we have from Right at Home is excellent and the fill ins have been good so far when she's not there. Right at Home provides a help I need and couldn't do without.

    Provider Response

    All of our caregivers are licensed, insured, and bonded plus receive rigorous training to ensure they provide the right care you need. We are glad you have formed a great relationship with your caregiver and have gotten along well with any fill-in caregivers.

    Vincent N_2

    5

    August 16, 2017

    I am a current client of this provider

    I would tell a friend that Right at Home is a good company. Right at Home has helped me be able to get around and get up in the morning.

    Provider Response

    Our office provides flexible scheduling and low minimums so we can provide the right care at the right time.

    Christine G_1

    5

    August 14, 2017

    I am a current client of this provider

    I would tell a friend that Right at Home will do their best to meet the needs of the client. Right at Home has helped the most with mobility and daily functions.

    Provider Response

    While our caregivers help with specific tasks our goal as an organization is to help you maintain your independence, we are glad you have remained safe and satisfied while working with our team.

    Penny L

    3

    August 14, 2017

    I am a current client of this provider

    Right at Home needs to match the caregivers better with the client and his needs. Right at Home makes my life easier by allowing me to not have to worry every minute. They ensure that the client is safe at all times.

    Provider Response

    Client and caregiver matching is the most critical aspect of our industry so we work to ensure we personally know each client and caregiver prior to the matching process. We also conduct multiple quality calls and visits to check on how we did then make changes if necessary.

    Sandy W_2

    5

    July 31, 2017

    I am a current client of this provider

    I would tell a friend Right at Home is very reliable and does the best they can.

    Provider Response

    Thank you for your feedback, it is much appreciated and we are glad to hear you are happy with our services.

    Seena A

    1

    July 31, 2017

    I am a past client of this provider

    Right at Home could not find a worker for me, and the caregiver they gave me was terrible and was never on time. Right at Home never was able to deliver a caregiver. There was not an impact. I would not recommend this caregiver. She seemed pretty nonchalant and did not care about anything.

    Provider Response

    Thank you for considering Right at Home for your in-home care needs. Our caregiver selection process is only the beginning as we understand ensuring our caregivers are on-time, caring, attentive, and provide the specific care your loved one requires is what truly makes us successful. For all new clients, our goal is to provide permanent caregivers on a consistent basis, however sometimes we must delay the start of care or adjust schedules to make this happen. We understand that this may become an inconvenience to our clients, so we always offer them the option of accepting a fill-in caregiver on a temporary basis. Thank you for your feedback as we strive to improve the quality of life for those we serve.

    Penny L_1

    4

    July 28, 2017

    I am a current client of this provider

    Right at Home's office staff is excellent and acts in a timely manner. Right at Home provides safety for the client. They give me peace of mind that the client is safe.

    Provider Response

    Our office staff and on-call supervisors are available 24 hours a day, 7 days a week and even on holidays. You can rest easy knowing that in the event of an emergency, our team is there to step in and help manage the situation.

    Louise V_1

    5

    July 27, 2017

    I am a current client of this provider

    I think that Right at Home has been very responsible and well cared for my father-in-law where he lives. Everyday, Right at Home provides custodial care and transportation for my father-in-law.

    Provider Response

    Our in-home care services are customizeable to your specific care needs and are happy to provide as much or as little care as you may need. We are glad to hear the services we are providing meet your care needs.

    Ardrena B

    4

    July 27, 2017

    I am a current client of this provider

    Right at Home has ups and downs, like any other company. They help assist you when you need them, but it is hard to get consistency in caregivers. Right at Home helps with every-day things because every day is a struggle. They provide good help.

    Provider Response

    Thank you for your feedback and I will be reviewing your care needs and schedule with our team to ensure we are doing everything we can to provide consistent caregivers and consistent quality services.

    Donna K_3

    1

    July 21, 2017

    I am a past client of this provider

    I would never recommend Right at Home because they provided bad service. The caregivers wouldn't do the work asked of them.

    Provider Response

    Prior to starting services, a Right at Home nurse will create a custom care plan specific to each client’s needs. It is our intention that all caregivers receive, review, and follow the care plan for the client they are assigned to. In this situation, we recognize that we are unsuccessful in ensuring our caregivers followed the care plan created for you. We appreciate you giving us the opportunity to support you during the short transition period from your rehab center back to your home and hope to have another opportunity to support you soon.

    Mary Lou K

    5

    July 21, 2017

    I am a current client of this provider

    At the beginning with Right at Home, we had a hard time getting a permanent person. Since we have gotten our regular caregiver, she is very good and knows what to do, so things are better. I had a stroke, so my right side is incapacitated, so the caregiver helps me shower, get things, and make my breakfast.

    Provider Response

    We understand that finding the Right Caregiver is extremely important and can be difficult in the beginning. Our goal is to get to know our clients as well as possible through our initial intake, nursing assesment, and family meetings. We are glad to hear you have found the Right Caregiver and are happy with our services.

    Carla "

    5

    July 21, 2017

    I am a current client of this provider

    I have been very pleased with the people that I have met, and if I have any issue, the case manager promptly responds to the issue. I get the response either by phone, or the case manager will show up if need be. I was told that I had to get the care company because it was mandated for my mother to stay in her apartment, and I don't have a complaint about getting Right at Home.

    Provider Response

    Our client support staff is here to help in your time of need. It is important to have a team of dedication nurses, care supervisors, and caregivers to support you while managing in-home care services and we are here to support our clients wherever they may call home.

    Amanda J

    5

    July 21, 2017

    I am a past client of this provider

    I'd tell people that Right at Home was responsive, and I liked the caregiver that they sent. The services from Right at Home helped the most by giving me a break. The caregiver was fabulous.

    Provider Response

    Thank you for your feedback and we are glad ot hear our services were helpful!

    Howard K_1

    5

    July 13, 2017

    I am a past client of this provider

    Right at Home is a very interesting service. The caregivers were nice and very willing to work with me. The services from Right at Home were very convenient because they helped me out when needed.

    Provider Response

    A lot of families only use in-home care services on an as needed basis and we are happy to provide that type of care. With no start up cost and flexible scheduling options, we make using our services as easy as possible.

    Walter B_3

    5

    July 13, 2017

    I am a current client of this provider

    The service I'm getting from Right at Home meets my needs, which is the only thing I'm concerned about. The services meet my needs and my caregivers are helping me recover from my injuries.

    Provider Response

    Thank you for choosing Right at Home, we are glad to hear you are recovering from your injuries and look forward to helping you get back to your independence.

    Mark K_2

    5

    July 13, 2017

    I am a current client of this provider

    Right at Home is a good company, and they do what they are told. The services have helped me and I can't get along without them. They do housekeeping for me.

    Provider Response

    We appreciate your feedback and we are glad you are happy with our services.

    Mary Ann L

    5

    July 12, 2017

    I am a current client of this provider

    Right at Home is dependable and they have nice people. They know what they are doing and are interested in their clients. Right at Home drives me places and helps me in the house.

    Provider Response

    Trustworthiness and dependability are pilars of our success and we keep these values in mind when hiring our nurses, caregivers, and office support staff. Thank you for choosing Right at Home!

    Joseph D_3

    5

    July 12, 2017

    I am a current client of this provider

    Right at Home sent a couple of caregivers who were too far away. They worked with us to get a perfect match. Right at Home helps me with my physical conditions. The VA helps me get my services.

    Provider Response

    Thank you for your feedback and for your service. We are proud to be a supporter of our local veteran's through their direct care Homemaker Program, Veteran's Care Coordination, and NOVA Veteran's Association.

    Kristen R

    5

    June 30, 2017

    I am a current client of this provider

    I would tell someone that our main caregiver from Right at Home doesn't have to be told to do anything, that she is energetic, that she wants to help, and that she is not lazy. The most helpful part of having the services is knowing that someone is there with my mom that is alert and willing to help as opposed to sleeping on the couch.

    Provider Response

    Being a proactive caregiver is one of the things we look for during the interviewing and hiring process. We want to ensure our caregivers go above and beyond to take care of our clients and part of that is anticipating their needs before being asked. Thank you for choosing Right at Home!

    Harry D

    2

    June 29, 2017

    I am a current client of this provider

    Right at Home did not follow through on the things that we were told would be done by the caregivers. Right at Home hasn't had that much of an impact yet.

    Provider Response

    Thank you for providing this feedback and appreciate you taking the time to work with us and giving us the opportunity to make changes to ensure all of your care needs are met. After additional discussions and an in-person nursing quality visit, it was determined that we need to make changes to the caregiver team. Our nursing team made changes to the care plan and our staffing team was able to find a caregiver that was able to provide the necessary level of care. We look forward to continuing to serve you going forward.

    Barbara T_3

    5

    June 28, 2017

    I am a past client of this provider

    We did not have any problems with Right at Home. Everything was good. Right at Home's services relieved us from the pressure of having to take care of my mother.

    Provider Response

    Thank you so much for providing this feedback. We will definitely be sharing with our office support staff, field nurses, and caregiving team!

    Jay S_1

    4

    June 26, 2017

    I am a current client of this provider

    I would tell a friend that Right at Home's caregivers are all pretty nice. Right at Home provides me with a little relief a few hours a day. It's not much, but it's worked out fine for us. The only problem that I've had is that they aren't sending the same people on time. I don't feel like I can leave the client for a long time without having someone trained with them.

    Provider Response

    Thank you for providing this feedback as we will review your loved ones care needs and shedule to ensure all services provided and scheduling needs are accommodated going forward.

    Robert C_10

    5

    June 21, 2017

    I am a past client of this provider

    Right at Home is good and responsive. The service from Right at Home has made my life easier by allowing me to rely on the expertise and knowledge of the caregivers while I handled my emotions and other things.

    Provider Response

    We understand taking care of loved ones can be difficult and emotional so we are here to offer direct hands on care as well as emotional support and professional references when necessary. Thank you for choosing Right at Home.

    Corine S

    4

    June 21, 2017

    I am a past client of this provider

    Right at Home is pretty good, but they weren't perfect. I would encourage a friend to at least reach out to other agencies and shop around. My family and I relied on Right at Home to provide my loved one with 24-hour care.

    Provider Response

    We always encourage contacting other in-home care agencies as each company will offer different services, specialties, and caregivers. Right at Home has been serving residents of Northern Virginia since 2002 and continues to be a locally owned and operated family business with a reputation for providing professional caregiving services to older adults, individuals with disabilities, and veterans throughout Fairfax County, Arlington County, and the City of Alexandria.

    Robin B_3

    5

    June 15, 2017

    I am a current client of this provider

    I would tell a friend that Right at Home has provided us with good, responsible caregivers. Right at Home has made life easier because my dad couldn't live in his house without them, and we wouldn't be able to keep our jobs without their help in caring for him.

    Provider Response

    Here at Right at Home we understand the burden that caring for a loved one can bring when balancing personal, family, and work responsibilities. We are here to support all of our families in whatever capacity is most helpful.

    Stephan D

    4

    June 13, 2017

    I am a current client of this provider

    Right at Home is a good company if you need someone to look after a family member. The services from Right at Home definitely help by having someone stay with my mother.

    Provider Response

    Offering respite services and supporting loved ones while family members run errands or go to work is a great way to use in-home care services. Our services offer custom care plans and flexible scheduling to meet your specific needs.

    Chris F_1

    4

    June 12, 2017

    I am a past client of this provider

    Right at Home provided good services for the client. The quality of service really depends on the person they send out. Right at Home made the client's life easier by helping him with his day-to-day needs.

    Provider Response

    Aging in place can be difficult when day to day tasks like laundry, housekeeping, and grocery shopping pile up and become exhausting. Right at Home caregivers can help aleviate some of the stress and ensure you remain independent as long as possible.

    Patricia Q_1

    5

    May 26, 2017

    I am a past client of this provider

    Right at Home was recognized by the VA, which helped in the expense of having them. For the most part, the caregivers were well trained. I couldn't have gotten by without the services from Right at Home.

    Provider Response

    Right at Home of Northern Virginia proudly holds a contract and preferred partnership with the Veteran's Administration to manag the Home Health Aid and Homemaker Program as well as the Caregiver Support Program. We are glad you are able to benefit from this wonderful program and thank you for your service!

    Ruth R_7

    4

    May 26, 2017

    I am a current client of this provider

    Right at Home comes when they are scheduled and they get me to the restaurants that I want to eat at. The service has made my life easier by allowing me to go out and not having to sit here in my home.

    Provider Response

    Some of the services we can provide are meal preperation and transportation. Our goal is to ensure our clients maintain a proper diet that meets their nutritional needs and wants. We are glad to hear we are helping you achieve these goals and providing a social outing a well!

    Ann F_2

    5

    May 22, 2017

    I am a current client of this provider

    I would tell people that Right at Home has been fairly prompt but we have had a lot of drop outs. The most helpful thing has been the caregivers being personable.

    Provider Response

    Thank you for your feedback, we appreciate you choosing Right at Home and look forward to continuing to provide care for your loved one.

    Jacqueline M_3

    3

    May 22, 2017

    I am a past client of this provider

    I had a lot of complaints with Right at Home. Right at Home said that my loved one needed two caregivers, not one. He needed more assistance. We used them because they were through the military. Right at Home could have made a better impact on our lives by sending us caregivers who could actually do the job we needed.

    Provider Response

    Right at Home has a responsibility to our clients as well as our caregivers and must balance both the care requirements of the client and physical abilities of our caregivers. In cases where the individual is physically unable to assist with a transfer, 2 people may be required to support the individual during transfers. We appreciate your understanding and are glad to explore other options with you offline.

    Anisa P_1

    1

    May 15, 2017

    I am a past client of this provider

    The way that Right at Home handled the situation wasn't okay. The only way I was able to reach Right at Home was through email, and I was told that my husband would get someone for six hours when he had appointments and three hours when he didn't have appointments to provide him with help him at home. The caregivers didn't own up to their mistakes, either. The services had a huge impact because I was in a situation where I couldn't set most of this up. I could only communicate by email. The services had a big negative impact on my husband because he has P.T.S.D. and anxiety. He had to call the Veterans Crisis Line.

    Provider Response

    Dear Anisa, thank you for your feedback. It is our intention to utilize whatever the communication method is that is preferred by our valued clients and their families. Our staff is available 24 hours a day, over the phone, through e-mail, and even text messaging systems. Unfortunately there was confusion between your husband and our caregiver regarding the expectations of service and the required schedule. It is imperative that all schedule changes involve our office so we may manage the situation appropriately, and not just between a client and the caregiver. We have spoken with our caregiver and have reviewed our company policy regarding schedule changes and shift documentation. We hope that by taking these steps, all parties involved are able to work together, with open communication, to accomplish our mission of improving the quality of life for those we serve. Right at Home is Northern Virginia’s trusted in home care partner.

    Delores W_1

    5

    May 12, 2017

    I am a current client of this provider

    When we first started out with Right at Home, we kept getting different caregivers. The caregiver we have now is a ten. At the beginning I would have rated Right at Home a five, though. Right at Home helps me by taking my husband to the bathroom, cleaning him up, and with all the other activities of daily living. I couldn't do it by myself, and they do a great job.

    Provider Response

    Our team of intake specialists, field nurses, care supervisors, and staffing coordinators all work together in an attempt to match new clients with the best fit caregiver right from the beginning. In order to ensure we are successful our field nurse completes an in-person quality visit and our care supervisor conducts over the phone quality calls. If for any reason the selected caregiver does not meet your expectations we will immediately find a replacement, with only a few questions so we can learn how to improve going forward.

    Donna D_1

    5

    May 12, 2017

    I am a past client of this provider

    Right at Home's caregivers were very thoughtful and considerate. They took the client's interests and needs very seriously. The most helpful aspect of the care from Right at Home would be that the caregivers stayed as the client continued to get worse. They stayed in the room with him while he was in bed. Before that, they would help him walk around outside.

    Provider Response

    Our trusted caregivers have chosen in-home care as their career for a very specific reason. It is a career of passion and they truly enjoy working with our clients to ensure they are able to maintain their independence and dignity. Thank you for choosing Right at Home.

    Diane B_5

    4

    May 12, 2017

    I am a current client of this provider

    Right at Home needs to improve communication in regards to scheduling. We need more consistency in the caregivers.

    Provider Response

    We understand consistent staffing and scheduling is very important and look forward to individually reviewing your schedule to ensure we are meeting yourcare goals and objectives.

    Greg C_1

    2

    May 12, 2017

    I am a past client of this provider

    I would not recommend Right at Home because one of the CNAs backed into our mailbox, and because of the lack of continuity with the service. Right at Home could have done a follow up on their client's care.

    Provider Response

    Hi Greg, thank you for your comments and bringing this issue to our attention. In order to ensure our caregivers are safe drivers we require all caregivers have a valid driver’s license, they must have their own vehicle, we also run driving record checks annually, and perform a car safety evaluation prior to a caregiver driving a client in their own car. With that said, we understand accidents can happen. We take responsibility for our caregivers’ actions and will work with you to find a resolution to this issue.

    James K_8

    4

    May 12, 2017

    I am a current client of this provider

    Right at Home's caregivers are very polite, they are doing very well, and the people there are very courteous. I couldn't do things without the services because they help me to do things that I wouldn't be able to do on my own.

    Provider Response

    We are very thankful to have you as our client and will share this feedback with our office support staff, field nurses, and caregivers working with your loved one!

    Wayne C_3

    4

    April 27, 2017

    I am a past client of this provider

    There were inconsistencies with what we were told the caregivers would be doing and what we would receive. Right at Home has freed up time for my family to get other things done.

    Provider Response

    Each Right at Home client requires assistance with different care tasks which is why prior to services starting we create custom care plan specific to the individuals needs. Thank you for this feedback and we will ensure all caregivers have a copy of your loved ones care plan going forward.

    Kirsten M_1

    5

    April 27, 2017

    I am a past client of this provider

    Right at Home is a good agency because I felt like the people that they sent were qualified. I thought that no one could help my dad because he was nonverbal, so having someone come in and learn things about my dad and be so kind made all the difference in giving my sister and I a break when my dad was in his final weeks of life.

    Provider Response

    Right at Home of Northern Virginia has partnered with several local hospice organizations to create a hospice support and end of life care training program specific to our caregivers. We are honored that families trust our organization to care for their loved ones during this difficult time. Thank you for choosing Right at Home and we send our condolences to you and your family.

    Vicky W_1

    5

    April 27, 2017

    I am a past client of this provider

    Right at Home was responsive and respectful and the caregivers were wonderful. Right at Home cared for the client until I could get there.

    Provider Response

    Our dedicated care supervisors are available during regular business hours and our on call supervisors are available nights and weekends so you can rest easy knowing our support staff is available 24/7/365.

    Joan B_5

    4

    April 27, 2017

    I am a current client of this provider

    Right at Home is reputable, professional, has skilled health care aides and is willing to work with you. Right at Home has made a big difference because they provide professional care I can trust.

    Provider Response

    Right at Home has been serving residents of Fairfax County, Arlington County, and the City of Alexandria since 2002. We thank you for choosing to work with us!

    Joe H_2

    4

    April 26, 2017

    I am a current client of this provider

    Everything all depends on the caregiver. We have one caregiver that is consistent and gentle. They have great follow-up, and I do not have to hover over them. The services allow me to have a break to run to the store or to get housework done and not having to worry about him wondering the house or harming himself.

    Provider Response

    At Right at Home we understand that the right caregiver makes all the difference which is why we take the time to hire only the best, most compassionate caregivers with the right experience and education that will allow them to provide the best care for our clients.

    Rolana B_1

    5

    April 26, 2017

    I am a past client of this provider

    Right at Home is passionate, and they do their job well. My husband really liked his caregiver and adjusted well to her.

    Provider Response

    Right at Home is passionate about caring for our clients. Our team of professional office support staff, field nurses, and caregivers are committed to ensuring your loved one is able to safely age in place. Thank you for choosing Right at Home.

    James C_7

    5

    April 26, 2017

    I am a current client of this provider

    Right at Home was easy to get established, and the care that my loved one is getting is better than I can do. Right at Home has freed up my time.

    Provider Response

    Creating a custom care plan specific to your loved ones care needs is part of our start of care process so we know we are providing the Right Care and all of our caregivers provide consistent services to each of our clients.

    Connie H_6

    4

    April 25, 2017

    I am a past client of this provider

    Right at Home seemed quite punctual, it was easy to get a caregiver out there, and they were dependable. The caregivers were there at night to make sure that my mom did not fall. The services allowed me to not have to be there 24/7.

    Provider Response

    Right at Home offers flexible scheduling and have a large staff of caregivers to ensure you have coverage when you need it most. From just 1 day per week to 24/7 care, we have you covered!

    Mercedes L_2

    5

    April 25, 2017

    I am a current client of this provider

    Right at Home is very professional and they care about people. Right at Home has made life easier for me because I know that there will be someone looking after my husband if I cannot be there.

    Provider Response

    Thank you for choosing Right at Home, feedback like this is always beneficial to our team of professional office staff, field nurses, and caregivers.

    Daniel R_3

    5

    April 20, 2017

    I am a past client of this provider

    Right at Home is responsive and thorough on the administrative, and very caring and concerned about the needs of the clients. The services gave me peace of mind that my mom was being helped with transitions and toileting needs.

    Provider Response

    Right at Home caregivers support our clients independence by assisting them with personal hygiene tasks, safety, and supervision. We want to ensure all of our clients can safely age in place as long as possible.

    Bruce B_4

    4

    April 20, 2017

    I am a current client of this provider

    It seems like Right at Home has a problem finding replacement staff. Right at Home is able to take good care of Milton which takes a lot of pressure off of me.

    Provider Response

    Right at Home aims to alleviate stress and provide respite to family caregivers when they need it the most. We understand consistent staffing is essential to fulfilling this goal. Thank you for your feedback!

    Louise S_2

    5

    April 18, 2017

    I am a current client of this provider

    Right at Home is very responsive. Right at Home helps the client with all kinds of personal tasks and that makes my life easier.

    Provider Response

    Our professional office support staff members are dedicated to ensuring you and your family receive the personalized attention you deserve. We are here to support our clients and caregivers and with overnight and weekend supervisors on staff, we are available 24/7/365!

    Gene D_1

    4

    April 18, 2017

    I am a current client of this provider

    I would recommend Right at Home because they have made me happy with the caregiver that they sent to work with my wife. Right at Home has a mediocre effect on my life, but I don't know how they can improve.

    Provider Response

    We are glad to hear you are happy with your caregiver but would like to explore various ways we can improve the quality of life for you personally so look forward to speaking with you further over the phone and/or in-person. Thank you!

    Veronica D_2

    5

    April 18, 2017

    I am a current client of this provider

    Right at Home is excellent because the caregivers are very accommodating. The caregivers from Right at Home work with us very well.

    Provider Response

    Our caregivers make all the difference in providing the right care to each of our clients. Thank you for choosing Right at Home for your in-home care needs!

    Cynthia G_7

    4

    April 10, 2017

    I am a current client of this provider

    We have had a couple of instances where Right at Home calls us and tells us that the caregiver wouldn't be able to come, but didn't have any substitutes. Right at Home hasn't been as responsive as I think that they would be in sending a back-up caregiver for the client. There was a particular day that the client needed a bath and needed physical therapy. Once or twice a caregiver wasn't able to come. Whenever Right at Home isn't able to provide care on some days, it can be difficult because he was looking to be bathed before his appointments.

    Provider Response

    We appreciate your feedback and will be reviewing these specific instances in greater detail. We look forward to reaching out to you offline and discussing ways we can improve the care and service we provide to you and your loved one. Thank you.

    Dorothy B_6

    5

    March 22, 2017

    I am a current client of this provider

    Right at Home is very caring and efficient. They are pleasant to work with. Right at Home is willing to do anything that I need and they don't seem to be perturbed when I ask them to do things, they just do it.

    Provider Response

    We are committed to improving the quality of life for those we serve and are here to ensure you receive the care you need. Thank you for choosing Right at Home!

    Mary A_17

    5

    March 21, 2017

    I am a past client of this provider

    Right at Home is very professional with their set up and does a good assessment of the needs of the client. The services were just what we needed.

    Provider Response

    Prior to services starting Right at Home provides a complimentary nursing assessment visit to create a custom care plan for each client and perform an in-home safety assessment. Our team of field nurses are committed to ensuring you receive the Right Care and each caregiver is knowledgeable about our clients care needs.

    Donald L_3

    5

    March 21, 2017

    I am a current client of this provider

    Right at Home is reliable and has good caregivers. Right at Home has made me feel secure and that my parents are in good hands.

    Provider Response

    Hiring reliable caregivers is the first step to ensuring consistent staffing and scheduling for our clients. Our goal is to find one dedicated caregiver or a set team of caregivers to manage each clients entire schedule.

    Crystal T_1

    5

    March 21, 2017

    I am a current client of this provider

    My father didn't want a female caregiver, but the caregiver that was matched by Right at Home ended up making him comfortable. I needed to get back to work and know that my father was taken care of, and Right at Home helped me to do that.

    Provider Response

    We are happy to hear your father is getting along with his caregiver and you are able to get back to work. Our goal is to support our families in whatever capacity they need us so offering flexible scheduling and reliable caregivers is important to us.

    Mary G_6

    5

    March 20, 2017

    I am a past client of this provider

    Right at Home was reliable and anytime I needed someone, they always accommodated me. The caregivers were respectful and reliable. Right at Home was reliable and they had skillful staff. The people I spoke with were accommodating to my needs.

    Provider Response

    We hire caregivers that are respectful and reliable to ensure our clients receive the care they need. As a direct employer, each caregiver must pass strict hiring requirements including but not limited to a background check, skills exam, and in-person interview.

    Jackie B_1

    5

    March 15, 2017

    I am a current client of this provider

    Right at Home is a good agency because I like the caregivers that they have provided. The services give me a chance to do things on my own, and I know that my husband is being taken care of.

    Provider Response

    Self-care is an important part of managing caregiver stress and reducing caregiver burnout. Right at Home provides flexible scheduling and custom care plans to ensure we provide the care you need, when you need it. We appreciate you choosing Right at Home!

    Steve S_4

    5

    March 15, 2017

    I am a current client of this provider

    Right at Home has been very responsive to our needs. They have provided a very good aide. She is someone we like a lot, and she comes on time. She does everything we need done. Right at Home has a head nurse that comes to see us. She is meant to find out how we are getting along and whether or not there are any sort of issues with the aide. The head nurse is very nice, and we enjoy seeing her. It gives us a lot of confidence in the health care getting.

    Provider Response

    One major benefit of working with a professional home-care agency is the nursing support services provided. Right at Home provides all assessments, quality visits, and reassessments free of charge because we believe this added level of support is necessary and beneficial.

    Hilde D_2

    4

    March 15, 2017

    I am a past client of this provider

    Right at Home tried really hard to match a caregiver to our needs. It took a few tires but we had great caregivers. We certainly needed help. I had some peace of mind.

    Provider Response

    Providing peace of mind is top of our list. Our goal is to improve the quality of life for those we serve and that includes our clients, their families, and our caregivers. Thank you for choosing Right at Home!

    Terry Lee M_1

    5

    March 13, 2017

    I am a past client of this provider

    Right at Home is wonderful and they are caring people. They always did their job when I needed help. The services made me feel much better and relieved.

    Provider Response

    Thank you for choosing Right at Home. Feedback like this is why we stay committed to quality care for all of our clients!

    Linda E_4

    1

    March 13, 2017

    I am a past client of this provider

    One caregiver we liked a lot, but that was the only caregiver that was reliable. The other caregivers would rarely show up and struggled to communicate well. The impact of the services was pretty non-existent. They would ask if he took his medication. They wouldn't take him for a walk. Sometimes when asked to do chores, they complained.

    Provider Response

    Hi Linda, thank you for your feedback and suggestions on how we can improve the care we provide. Prior to services starting, our nurse completes a client assessment and creates a custom care plan which outlines what the client’s needs are, how often they need assistance with that task, and at what level they need assistance. Our goal is to include any and all family members in that conversation so that we gain an accurate understanding of everyone’s expectations and can communicate the requirements of care to our caregiver. Our number one priority is the safety and care of our valued clients. Our services include but are not limited to medication reminders, light housekeeping, and mobility assistance.

    Donald R_1

    4

    March 13, 2017

    I am a current client of this provider

    Right at Home seems to be professional, and they try to respond to any requests that we have. The caregivers are pretty reliable, and they are good help. One of the caregivers is outstanding, but there have been many that didn't know how to prepare a meal.

    Provider Response

    Right at Home offers professional caregiving services where you call home. Our team of office support staff, client care supervisors, and field nurses provide continuous oversight and support.

    Vincent N_3

    2

    February 27, 2017

    I am a current client of this provider

    I wouldn't tell an interested friend about Right at Home because of the bad service we are receiving. We were supposed to have caregivers come last week, but no one came. We called the office staff, and they said that the caregiver was on vacation. When we actually get a caregiver, it's a positive impact. When Right at Home doesn't send anyone, it is frustrating.

    Provider Response

    Hi Vincent, thank you for your comments as we understand the need for having consistent staffing and caregiver availability. Our goal is to always have a caregiver to cover your care needs or if we are unable to find coverage, we will notify you with ample time to find an alternative solution. Our mission at Right at Home of Northern Virginia is to improve the quality of life for those we serve.

    Carmen L_1

    4

    February 27, 2017

    I am a past client of this provider

    Right at Home needs to have replacement caregivers if the caregiver cannot come. They took too long to get a replacement caregiver for me. Right at Home helped me take care of housecleaning and preparing meals.

    Provider Response

    Hi Carmen, thank you for your feedback on the care we provided. Our services include but are not limited to light housekeeping and meal preparation so we hope you utilized all services available to you during the time we provided care. If you ever find that you need our services again, please do not hesitate to reach out to us. Right at Home is your trusted in home care provider in Northern Virginia.

    Edith K_1

    4

    February 27, 2017

    I am a current client of this provider

    Right at Home is very reliable. The services help because I don't like being by myself. Right at Home provides companionship for me.

    Provider Response

    Social isolation is a major issue for older adults and our professional caregivers have chosen in-home senior care because they are passionate about providing companionship to those who need it most.

    Ann K_4

    5

    February 27, 2017

    I am a past client of this provider

    I was very happy with Right at Home. Right at Home made it easier for me because I didn't have to do it all for my husband.

    Provider Response

    We understand the burden family caregivers take on when supporting a loved one. Caregiver stress and burnout are major causes of additional injuries so it is important to use professional support for respite care or regular support. Thank you for choosing Right at Home to help care for your husband.

    Anonymous_658

    4

    February 24, 2017

    I am a current client of this provider

    Right at Home has been pretty good to me. The greatest impact Right at Home has had on my life is that I have peace of mind.

    Provider Response

    Our mission is to improve the quality of life for those we serve and providing peace of mind is top of mind for us. We appreciate you as a client and thank you for your feedback.

    Thomas201758

    5

    February 18, 2017

    I am a current client of this provider

    Having Parisa come to the house has been great. Right at Home has been most helpful.

    Provider Response

    Our caregivers bring life to our community and we are proud to have Parisa on our team. Thank you!

    Rick T_2

    5

    February 16, 2017

    I am a current client of this provider

    I would tell someone that Right at Home has good personnel. Right at Home gives me acquitted care.

    Provider Response

    Our team of dedicated office support staff and field nurses are committed to providing the Right Care to our clients. In addition to our regular business hours, we also have on-call supervisors available nights and weekends so you can rest easy knowing you have access to care 24/7/365.

    Sharon S_4

    3

    February 16, 2017

    I am a past client of this provider

    I would tell others that Right at Home's management and customer service are good, but the quality of caregivers varied greatly.

    Provider Response

    Our professional caregivers are required to take continuing educational programs every year to ensure they have the right skills to care for our clients. We understand each caregiver has their own personality and communication skills just as our office staff and field nurses do as well. The caregiver matching process is vital to our success.

    Cynthia G_5

    4

    February 16, 2017

    I am a current client of this provider

    The caregivers that have worked with my parents from Right at Home have been great. The caregivers are there to care for my father since my mother is not able to care for him on her own. The services allow both my mother and my father to be taken care of. I do not live in the same home, but knowing the burden is taken from my mother means a great deal to me.

    Provider Response

    We often provide couple care or respite care to one partner so the other can get some rest, take care of errands, or just have some time alone. We understand the burden caregivers bear and how difficult it can be to provide care for a loved one day in and day out. Thank you for choosing Right at Home!

    Darrell N_1

    5

    February 16, 2017

    I am a past client of this provider

    Right at Home has good, caring people. I had someone I could trust to take care of my mom.

    Provider Response

    Right at Home provides the Right Care by the Right People. We believe this starts by finding trust worthy and compassionate caregivers. We are happy to hear your mother was well taken care of by our team.

    Jean W_3

    5

    February 13, 2017

    I am a current client of this provider

    Right at Home has very good aides and offers good services. The services make the quality of life better for me, and I don't have to be alone.

    Provider Response

    Right at Home is committed to providing the Right People and the Right Services with the intention of improving the quality of life for those we serve. We are so happy to hear we have accomplished those goals and appreciate having you as our client.

    Alberta W_2

    5

    February 13, 2017

    I am a current client of this provider

    I would tell my friends that it took me about 3 or 4 months to get the good caregiver I have now. The caregiver helps my husband to get dressed sometimes and she encourages Grant to drink his fluids.

    Provider Response

    Thank you for choosing Right at Home and your continued patience as we found the Right caregiver for your husband. Meal Preparation and Nutritional Support is a main priority for many of our clients. We appreciate your feedback.

    Maria M_4

    4

    February 13, 2017

    I am a current client of this provider

    Right at Home does what they say they will do. They follow up and have good management. They take care of problems. The services have great impact on my ability to relax and focus on other things.

    Provider Response

    We aim to provide reliable and professional care to all of our clients. This starts with maintaining integrity with our office staff, our caregivers, and our clients. Our caregiving services allow family members to enjoy more quality time with their loved ones while we provide support.

    Alice29

    5

    August 30, 2014

    I am a past client of this provider

    We wanted to say how much we appreciated Right at Home for the help in those hard times. We especially appreciated the women who came and helped. Your help was extraordinary. You were all great with my dad and personally a huge support to us. Thank you so much!

    Robert75749950

    5

    September 18, 2013

    I am a current client of this provider

    Their caregivers are very good. The one we have been using for the last 6 months is excellent (Barbara). We continue to appreciate her help which is twice a week and four hours per visit. The office help is very efficient. Care managers are always available. Their director of nursing has been helpful to us.

    Provider Response

    Feedback like this is exactly what Right Care is all about. From our caregivers to our office staff and nursing teams, home care is a job of passion. We strongly believe that we are the Right People, providing the Right Service, with the Right Approach and the Right Mission.

    William14

    5

    September 18, 2013

    I am a current client of this provider

    The current caregiver is 5 stars. But in the past, some of the caregivers were less. Some are even down to 1 star. Things are great now. Thank you!

    Provider Response

    We appreciate you continuing to work with our care supervisors and staffing teams in order to find the Right Caregiver. We understand a lot of factors play a role when matching clients and caregivers and through our quality control measures, we hope to uncover all issues that may arise so we may make adjustments. All of our clients have the option to request a different caregiver so thank you for your continued understanding.

    Relieved daughter with Father Suffering from Alzheimer's

    5

    August 13, 2013

    I am a current client of this provider

    When I called Right at Home to inquire about care for my father with Alzheimer's need for home care, they came out the next day and met with my mother and me. We tried other home care agencies and it was awful. The people were 45 minutes late and did absolutely nothing. Now we have Right at Home and we have actually found a care taker who can get my dad to shower!!! What a relief for my mother and me! He is a nursing student and takes his job very seriously, but is a delight to have around the home! Their administration is organized and follows up when asked for insurance etc. We love the agency!

    Provider Response

    The connection between client and caregiver is the secret to our success and is that much more important for individuals with Alzheimer's such as your father. We are so proud of all of our caregivers and love to hear the difference they make for our clients and their families. Thank you for sharing your experience!

    Martin3

    5

    August 14, 2012

    I am a current client of this provider

    We've done a lot of research for a nursing home for my wife. As of the moment we got her a home caregiver and we're quite satisfied, so we're just holding. Cathy M. is the name of my wife's caregiver. It took only about a week for us to find the right caregiver. We did not wait very long. It's only about 2 months now since we got her caregiver. So far so good. Basically, I think Cathy is a good match caregiver for my wife. She's a wonderful match.

    Provider Response

    Thank you so much for choosing Right at Home. We are glad to hear your wife is getting along well with her caregiver and our services are helping her remain at home safely. Our goal is to help individuals age in place while improving their quality of life.

    Emily2

    4

    July 17, 2012

    I am a current client of this provider

    We are working with this provider now. We chose this agency because it's related to the hospice that we had. My husband has dementia, so they help him with his personal needs. So far, we have 3 caregivers from them. The first two wanted to do the care their way so we can't work with them. This third one is doing well at the moment. He helps my husband with laundrying, turning, lifting, memory care and other exercises. Another reason why we picked this agency is that they can provide with 3hour shifts. Right now, we work with them in the morning and late in the afternoon. I will recommend this provider to others. They are flexible and communicate well. When there was a problem, they came to our house. They sat with us and talked about it. Furthermore, they are open to their consumers. They even asked if they can use the detailed care plan I made for my husband. I think they will just revise it to suit the client's needs.

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    Services and Amenities of Right at Home Northern Virginia in Fairfax, Virginia

    Sub-types of Home Care

    • Full Service Agency

    Personal Care

    • Bathing Assistance
    • Toileting Assistance
    • Personal Care Assistants
    • Meal Preparation
    • Dressing Assistance

    Companionship & Escort Assistance

    • Companionship Services

    Transportation & Shopping

    • Transportation Services for General Shopping

    Housekeeping & Maintenance

    • Housekeeping Services

    Bonds & Insurance

    • Is Bonded and Insured

    Languages

    • Spanish Spoken
    • English spoken

    Ambulatory Assistance & Accessibility

    • Mobility & Wheelchair Assistance
    • Transfer Assistance

    Care Management Services

    • Residency Confirmation

    Fitness & Wellness Programs

    • Fitness Opportunities

    Resident Requirements

    • Allows Patient Transfers

    Licensing & Inspections

    • Background Checks
    • Staff Drug Screening
    • Sex Offender Checks

    Financing & Payment Options

    • Accepts Insurance
    • Accepts Check Payments
    • Accepts Credit Card Payments
    • Payroll Provided for Caregivers

    Family/Caregiver & Relocation Services

    • Family Communication Services
    • Transitional Care

    Health Services

    • Companion Care
    • Memory Care
    • Immunizations

    Staff Training & Qualifications

    • Staff Trained in Ethics
    • Reference Checks
    • Staff Driving Record Check
    • Staff trained in memory care
    • Continual Training
    • Interview Every Team Member in Person

    About Right at Home Northern Virginia in Fairfax, Virginia

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    The Northern Virginia office of Right at Home is independently owned and operated by Phillip Turner. As a Northern Virginia native, Phillip grew up near Centreville High School in Clifton, VA and graduated from James Madison University with a Bachelor’s in Business Administration. Phillip’s parents, Mark and Colleen, opened Right at Home in 2002 and he joined the family business in 2012. After holding several managerial positions within the organization Phillip helped his parents retire and now owns and operates the local office with his dedicated care staff. As a Certified Senior Advisor (CSA) and a Certified Dementia Practitioner (CDP), Phillip is passionate about providing individualized care, enthusiastic management services, and collaborating with other health care providers. As one of the largest offices within the Right at Home franchise system, the Northern Virginia office is well recognized locally. Right at Home Northern Virginia has an excellent reputation in the local community while receiving referrals for services from some of the most reputable healthcare providers in the metropolitan area and is a contracted provider for the Veteran’s Affairs Homemaker Home Health Aide Program.

    Custom Care Plan

    We know everyone’s needs are different, which is why we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by our local Right at Home office and are bonded and insured.

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    Map of Right at Home Northern Virginia

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    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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