Care Advantage - Charlottesville

Offers Home Care

79 Reviews

674 Hillsdale Drive, Suite 1

Charlottesville

22901

Care Advantage - Charlottesville

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4.2 79

JOHN H_1 2021-04-24 They could volunteer more of their services to us and offer to help us more. Some of them were too young and inexperienced. It was easy to schedule and they came on time. I am a current client of this provider

5 5 1

JOHN B 2021-04-05 They sent her an awesome caregiver. I like that they were a large organization and they were able to work with the insurance. I am a past client of this provider

5 5 1

ALICE G_5 2021-03-09 Helping Alice with showering has been a big help. A lot of people have left the office and I am worried about that. I am a current client of this provider

5 4 1

JUDY K_1 2021-03-02 I don't have to worry about her as much. They provide people that are compatible with my wife. I am a current client of this provider

5 5 1

NEIL K 2021-01-06 There were two or three people that I'd want again. There are others that I wouldn't want at all. There were three or four people who were very good at what they did. They understood what I needed and what I needed to do. I am a past client of this provider

5 4 1

Barry C_2 2020-11-16 I am able to continue working. She needs constant care while in her brace, and without them we'd be limited in what we could do. The best part is when the care is provided by the same person, if there is a consistency of caregivers. I am a current client of this provider

5 5 1

Anonymous_4047 2020-09-08 They could not sleep. I feel like they were here for me so that I could take a nap. It was too expensive. I am a current client of this provider

5 3 1

SN 2020-08-18 I am using Care Advantage for my mother. They help with bathing, toileting, and getting food. The caregivers are very good, very responsive, and good with communications and everything. The main person we've had went on vacation and they had to send somebody else out, but they filled the spot. There was only one person that they sent that didn't work out. I am a current client of this provider

5 5 1

Anonymous_3975 2020-08-06 It is better than doing it myself. The scheduler is the reason we are still there. I am a current client of this provider

5 5 1

DUANE H 2020-06-05 She helps me get ready for bed. We have great people coming to the house. I am a current client of this provider

5 5 1

JEFFREY B_1 2020-05-11 They help the most by doing the things that I am not able to. The caregivers are on time. I am a current client of this provider

5 5 1

REGINA K 2020-02-05 They have uplifted her quality of life by being with her and having a positive attitude. They take her outside and to church. They are responsive and responsible. I am a current client of this provider

5 5 1

MARY R 2019-12-07 The impact was good. I couldn't challenge them enough after I became more agile. They could do things I couldn't do. They were very helpful. At the beginning, I was less agile. They helped me to get around at times. I am a past client of this provider

5 4 1

COLLETTE B 2019-10-17 I have had to be there on weekends to micromanage. They need to communicate and call because I was not called. We have 2 really good aides that are outstanding. The weekend care I went to a different company because of the inconsistency with people not showing up. I am a current client of this provider

5 4 1

LIBBY P 2019-10-14 They were willing to send a man because the woman caregiver didn't work as well with my husband. They worked around my schedule. They come when I need them. The gentleman that comes by is very helpful. I am a current client of this provider

5 5 1

RONALD C_1 2019-10-04 It makes a big impact because I am here 24 hours a day, and my wife can't be here all the time. I like the caregiver who comes here. I am a current client of this provider

5 5 1

JOHN L_11 2019-09-12 I don't really need a whole lot from them. Mostly they just help my wife out around the house. The only issue that I have had with them has been with the billing and accounting. I am a current client of this provider

5 4 1

LIZ J 2019-08-16 They made a huge difference. My dad was caring for my mom which was not working out, and I live out of town. For one thing, we had to get someone in there right away, and they had someone start the next day. They are quick to respond. We went through a few caregivers before we found a good fit, which would happen with any company. The ones who have stayed have been excellent. I am a current client of this provider

5 5 1

Anonymous_2301 2019-08-16 It makes a big impact for me because I am bedridden. I like the reliability. I am a current client of this provider

5 5 1

EVELYN W 2019-07-16 They have helped the most by motivating me. They are very caring, and they do their job. I am a current client of this provider

5 5 1

DAVE P 2019-06-20 Of all of the caregivers we have had from Care Advantage, some of the individuals they sent put a tremendous amount of effort into her care, but some did not. I like the quality of the caregivers. It's generally good, they are reliable, and they do a very difficult job quite well. I am a current client of this provider

5 4 1

JUANA D 2019-06-19 I appreciate their reliability and adherence to the schedule. They communicate and told me what my fathers schedule would be. I like the fact that they are local. I am a current client of this provider

5 5 1

Carolyn C_5 2019-05-17 They help to get my husband up. They help him eat and other things like that. They're very close to doing things for my husband. I am a current client of this provider

5 5 1

HAZEL C 2019-05-17 They are here and they are helpful and my husband likes them. My favorite thing is that they are always able to get me someone. The girl in the office is very efficient and pleasant. I am a current client of this provider

5 5 1

JUDITH ANN B 2019-04-15 They sent out a personable caregiver who took very good care of me. I like how they answer your calls immediately and get you help immediately. I am a past client of this provider

5 5 1

Anonymous_74 2019-03-27 It would be more helpful if they got quality people to do the services. There have been some problems with the personnel. I appreciate the variety of services provided. I am a current client of this provider

5 4 1

Victoria L_1 2019-03-20 They do whatever I ask them to do and that is helpful for me. My caregiver helps me with my house. They have been excellent. I don't have any complaints because my caregiver does everything well. I am a current client of this provider

5 5 1

DR ROBERT F 2019-03-15 There wasn't much time for impact, but the caregiver was very caring. I called and they provided someone right away. I am a past client of this provider

5 5 1

WILLIAM S_1 2019-03-13 My husband was dying and I don't know what they could have done more. The caregiver was monitoring him to see if he was in pain. It took a long time to get my money back. I had to put a deposit down and it took a long time to get everything refunded. I am a past client of this provider

5 4 1

TIMOTHY C_1 2019-02-26 I just use them for transportation. Everybody that comes to take her to her doctors, my mom loves. On that point, they should keep it up. I have been using them for several years, but in the last couple of months they have been mixing up my mother's appointments. I am a current client of this provider

5 4 1

Anonymous_1521 2019-02-19 My loved one can't live at home without the help that is provided. When we try to staff a weekend, people don't show up. I am a current client of this provider

5 4 1

DAVE P_1 2019-02-19 They are able to work well with a patient who has advanced dementia, and I think that is not easy to do. Basically, all of the caregivers are extremely conscientious, and they are capable of the work. They office staff is very responsive to our needs and problems. I am a current client of this provider

5 5 1

ERIC G_1 2019-02-13 The caregivers could be on time when they come to pick up the client. I would like to see them improve the scheduling. I am a current client of this provider

5 4 1

PAMELA H 2019-01-25 I'd really like them to be more friendly. The caregivers could be more friendly. I am a current client of this provider

5 2 1

JAMES W_7 2019-01-07 It is alright and that is all I can say. They provide me with a caretaker and that is good. I am a current client of this provider

5 4 1

ARTHUR B_2 2018-12-14 It was a very little impact. They should not have just sat in the living room. I was recuperating from spinal surgery, and so there were a lot of things I couldn't do. They were pleasant but weren't interested in doing anything else except being on their phones. The caregivers mostly just sat in the living room. I am a past client of this provider

5 2 1

JAMES B_27 2018-11-30 The provider did everything right, I have no complaints at all. It helped me the most by providing transportation. I was completely satisfied with the service I got. It can be hard to find such service and I appreciate what I got. I am a past client of this provider

5 5 1

JOANNE C_6 2018-11-29 I had a lot of issues and the caregiver spoke with my doctor to get every detail. She really made sure she knew everything. I was very happy with them and the caregiver that I had was really good. She was there when I needed her. I am a past client of this provider

5 5 1

ANNE S_13 2018-11-15 They helped me get better. They're wonderful. I thought they were very nice, helpful, and kind. I can't say enough about them. I am a past client of this provider

5 5 1

DOLORES W 2018-11-15 She keeps me company. I am independent but she will do things that I cannot. I have someone here in my house just in case I need them to help me. I am a current client of this provider

5 4 1

MARTIN "Marty" C 2018-11-12 They help with my medications and with food preparations. They're very efficient. I am a current client of this provider

5 5 1

HARRY G 2018-10-30 There are some things they could have done, but I am eighty years old and sometimes it's just rough. I can't drive and I need to get out more, but they didn't take me out because the company doesn't pay for gas. The service was pretty good and they did what they were supposed to do. I am a past client of this provider

5 4 1

ADELE S 2018-10-26 They are a great provider and have an impact on my mother. We have an outstanding caregiver and we are grateful for them. I am a current client of this provider

5 5 1

Anonymous_309 2018-10-23 They allow me to get the treatments I need. It's positive. It's not a problem with the agency, it's just that the process of meeting up and making sure it's the right person and handling that with the hospital can be complicated. I am a current client of this provider

5 4 1

VISHNAMPET V_1 2018-10-12 Some people are better than others. The workers have been very nice. Most of them have been nice. I am a current client of this provider

5 4 1

SHARON M_2 2018-09-27 The caregiver needed to be more proactive. It was ok. The girl that we had didn't take matters into her own hands. I am a past client of this provider

5 4 1

FLORENCE B 2018-09-21 The caregiver came for two days, then she stopped showing up. When the girl came over, she just walked in the house and sat on the couch with her face in her hand. She just kept sitting there. I am a past client of this provider

5 1 1

Anonymous_139 2018-09-21 They were calm, they came on short notice, and they provided excellent care. Any provider that came was good. I am a past client of this provider

5 5 1

BEVERLY F_1 2018-09-20 It made it possible. I would not have been able to do the things I needed to do. They went out of their way. I had difficult hours for them and they went out of their way to meet my needs. It was wonderful. I am a past client of this provider

5 5 1

ORA B 2018-08-20 Everything about the services is good. I think she just feels better in general. The caregiver is able to bathe her and everything. She's always happy when the caregiver comes. It's very uplifting for her. The young woman who comes is always punctual. She has a great rapport with my mother, who can be a difficult person. She is thorough in everything. She just goes above and beyond. She is very observant. She's just really great. I am a current client of this provider

5 5 1

DONNA E 2018-07-27 It is a tremendous help because I am simply not able to do everything, so this enables me to stay in my own home. They could have better responses to phone calls and notices from their employees. When my caregiver calls off, they don't notify me. I am a current client of this provider

5 4 1

Anonymous 2018-07-24 They wasted my time. I lost all the time I waited for them to come, and the time I took educating the supervisor that came to talk to me and give me all the paperwork. They seemed very sincere, but it was a waste of time because it didn't work at all. I would not recommend them. They could do what they promised to do, like in any contract. People that need Care Advantage need someone to do the work and not have to stand over the caregiver and make sure they don't leave. I am a past client of this provider

5 1 1

PAUL G_5 2018-07-24 I'm very physically restricted, so my caregiver does whatever they can to make things easier for me. They're a good conversationalist too, so that takes some hours away. I like their quick responses. They always seem to be there when I need them. I am a current client of this provider

5 5 1

MARY HELEN P 2018-06-29 They sent a nurse to assess the situation and then they sent an appropriate and good caregiver. I like that everyone at Care Advantage is competent, kind, and knowledgeable. I am a current client of this provider

5 5 1

Anonymous 2018-06-28 I don't think they change much about my loved one's life. They are reliable. That wasn't true at the start, but now they are doing better. I am a current client of this provider

5 4 1

LAWRENCE B 2018-06-13 They could have had a great impact on my life by being more responsible. They were rude. One caregiver left me in the kitchen alone and refused to get the medication I needed. They could have cared more. The attitude of the caregivers didn't seem like they cared about me. I am a past client of this provider

5 3 1

CECIL G 2018-06-13 They could show up to have a greater impact on his life. I would like them to show up at the time they are allotted to care for my father. I am a current client of this provider

5 1 1

DENISE H_1 2018-05-15 It was better than going home by myself after my procedure. It was a smart move to hire Care Advantage. The gals I had were great. They were attentive, followed instructions, and were very engaging in conversations. I am a past client of this provider

5 5 1

VICTORIA G 2018-05-15 The night nurse fell asleep when they were here. Care Advantage showed up on time. I am a past client of this provider

5 4 1

SUSAN G 2018-04-18 It is exceptional to have a stranger in your home that I can get acquainted with. It is nice to have someone that can help me go to the doctors and the grocery, basically everything that I cannot do anymore. I am a current client of this provider

5 5 1

MARY M 2018-03-14 It was a little difficult to coordinate the schedule and my mom's appointments. It would have been easier to schedule if they could text or email. The person they sent did a good job and was experienced. It was a real comfort to know that someone was there for two hours a day. It was a help for me. I am a past client of this provider

5 4 1

ANN B 2018-03-13 I called and requested to have someone take me to the doctor's office because I had a procedure I needed to get done and had to have someone drive me home. I called the office, and they wouldn't get back to me. I called them twice. My daughter had to take off work to take me there and back. I want them to return calls to the clients that are relying on them. That is a concern of mine, I have recommended them to several people, and the caregiver who comes to clean is very reliable and does everything that I ask. Until now, it was excellent. I am a current client of this provider

5 3 1

LORI M 2018-02-16 I think we've had some really good care providers and it was a good experience. I was given security of knowing my mother was taken care of after her surgery. The caregivers were good about helping her with her memory exercises. I am a past client of this provider

5 4 1

HORTENSIA C 2018-01-30 They lack communications between themselves and me when no caregiver is unable to come. Also, when someone new is coming for the first time, I am not informed. I can't even go to the bathroom because someone might knock on the door. I thought someone was coming today so I woke up early to see if someone is coming but no one showed up. I am a current client of this provider

5 2 1

DENISE H_3 2017-11-13 I would like to know who is coming to my home because I don't want just anyone. I wish I could select the girls that I am going to get. The services from Care Advantage have been very satisfactory. I am a current client of this provider

5 5 1

JULIE H_9 2017-10-24 I would recommend Care Advantage because the two young women who came were friendly, well-mannered, and willing to help. I just had them for one day. The service helped me because one of the caregivers made me lunch and wash the dishes. I am a past client of this provider

5 5 1

Anonymous_1541 2017-10-23 Care Advantage provided quality care. Care Advantage's services allowed me to have my loved one in our home. They provided me with extra help for what was needed. I am a past client of this provider

5 4 1

ANNIE D_1 2017-10-19 Care Advantage is reliable. We had Care Advantage for one day. The services freed us up in being able to do something we needed to go do without worrying about my dad. I am a past client of this provider

5 4 1

SHIRLEY H_4 2017-10-17 Care Advantage didn't have any caregivers to care for my mother in our area and I wasn't satisfied with them. My mother's caregivers did what they were supposed to when they were there for her. There were some times that Care Advantage didn't have any caregivers available to show up for my mother's shift. I am a past client of this provider

5 4 1

MARY P_20 2017-10-17 The caregiver from Care Advantage was nice, showed up on time, and provided very professional service. The services didn't have a huge impact on me because I only had them one day. I am a past client of this provider

5 4 1

SHEARIN E 2017-10-16 I would tell others that Care Advantage is a good company because we have been very satisfied with the caregivers that they have sent. The services make Sherry's life easier by helping her with bathing. I am a current client of this provider

5 5 1

Anonymous_412 2017-09-20 Care Advantage did what I needed done and took care of my loved one when I was out of town. We never had any problems with Care Advantage. I am a past client of this provider

5 5 1

ROXANA C 2017-09-15 I would refer Care Advantage to others because I like their responsiveness to my needs, and they have been able to provide someone when I needed them. The services provided me by Care Advantage have been very positive for me. The services are reliable and dependable, and the staff is responsive to me. I am a current client of this provider

5 5 1

JOHNNIE S 2017-08-24 I would tell a friend that the majority of the caregivers from Care Advantage are cooperative and diligent. I am in a wheelchair so the services are helpful in a lot of ways. I am a current client of this provider

5 4 1

MAYA M 2017-08-15 Care Advantage had some people who were very caring, but we did have some few issues. The service does require staying on top of things. You really need to pay attention to make sure things happen correctly. Care Advantage had someone who could stay with the client overnight. That brought us peace. I am a past client of this provider

5 4 1

Anonymous_468 2017-08-15 I would recommend Care Advantage because I've had good luck with them. I couldn't take care of my loved one without Care Advantage. I am a current client of this provider

5 5 1

JANE A 2017-07-31 Care Advantage is timely, and they're always able to get someone anytime I ask. I just don't need a lot of help so the service doesn't really help medically or anything. I am a current client of this provider

5 3 1

BRENDA H_4 2017-07-25 Care Advantage sent a great caregiver out to us. We were happy to see that the company was going to be able to do what we needed, but none of it worked out in the end. When the caregivers actually managed to come out, the services were fine. However, Care Advantage didn't inform us when the caregivers weren't going to be able to come to the house. I am a past client of this provider

5 1 1

PETER N 2017-07-17 I would tell a friend that Care Advantage is a rip-off. I've had three different agencies and I haven't liked any of them. I would like Care Advantage to encourage the nurses to spend more time with their patients. They were very sub-par. I am a past client of this provider

5 1 1

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Reviews of Care Advantage - Charlottesville

79 Reviews Write a review

Home Care Reviews for Care Advantage - Charlottesville

April 24, 2021

By JOHN H_1

I am a current client of this provider

They could volunteer more of their services to us and offer to help us more. Some of them were too young and inexperienced. It was easy to schedule and they came on time.

April 05, 2021

By JOHN B

I am a past client of this provider

They sent her an awesome caregiver. I like that they were a large organization and they were able to work with the insurance.

March 09, 2021

By ALICE G_5

I am a current client of this provider

Helping Alice with showering has been a big help. A lot of people have left the office and I am worried about that.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

March 02, 2021

By JUDY K_1

I am a current client of this provider

I don't have to worry about her as much. They provide people that are compatible with my wife.

January 06, 2021

By NEIL K

I am a past client of this provider

There were two or three people that I'd want again. There are others that I wouldn't want at all. There were three or four people who were very good at what they did. They understood what I needed and what I needed to do.

November 16, 2020

By Barry C_2

I am a current client of this provider

I am able to continue working. She needs constant care while in her brace, and without them we'd be limited in what we could do. The best part is when the care is provided by the same person, if there is a consistency of caregivers.

September 08, 2020

By Anonymous_4047

I am a current client of this provider

They could not sleep. I feel like they were here for me so that I could take a nap. It was too expensive.

August 18, 2020

By SN

I am a current client of this provider

I am using Care Advantage for my mother. They help with bathing, toileting, and getting food. The caregivers are very good, very responsive, and good with communications and everything. The main person we've had went on vacation and they had to send somebody else out, but they filled the spot. There was only one person that they sent that didn't work out.

August 06, 2020

By Anonymous_3975

I am a current client of this provider

It is better than doing it myself. The scheduler is the reason we are still there.

June 05, 2020

By DUANE H

I am a current client of this provider

She helps me get ready for bed. We have great people coming to the house.

May 11, 2020

By JEFFREY B_1

I am a current client of this provider

They help the most by doing the things that I am not able to. The caregivers are on time.

February 05, 2020

By REGINA K

I am a current client of this provider

They have uplifted her quality of life by being with her and having a positive attitude. They take her outside and to church. They are responsive and responsible.

December 07, 2019

By MARY R

I am a past client of this provider

The impact was good. I couldn't challenge them enough after I became more agile. They could do things I couldn't do. They were very helpful. At the beginning, I was less agile. They helped me to get around at times.

October 17, 2019

By COLLETTE B

I am a current client of this provider

I have had to be there on weekends to micromanage. They need to communicate and call because I was not called. We have 2 really good aides that are outstanding. The weekend care I went to a different company because of the inconsistency with people not showing up.

Provider Response

Thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.

October 14, 2019

By LIBBY P

I am a current client of this provider

They were willing to send a man because the woman caregiver didn't work as well with my husband. They worked around my schedule. They come when I need them. The gentleman that comes by is very helpful.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

October 04, 2019

By RONALD C_1

I am a current client of this provider

It makes a big impact because I am here 24 hours a day, and my wife can't be here all the time. I like the caregiver who comes here.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

September 12, 2019

By JOHN L_11

I am a current client of this provider

I don't really need a whole lot from them. Mostly they just help my wife out around the house. The only issue that I have had with them has been with the billing and accounting.

Provider Response

Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

August 16, 2019

By LIZ J

I am a current client of this provider

They made a huge difference. My dad was caring for my mom which was not working out, and I live out of town. For one thing, we had to get someone in there right away, and they had someone start the next day. They are quick to respond. We went through a few caregivers before we found a good fit, which would happen with any company. The ones who have stayed have been excellent.

August 16, 2019

By Anonymous_2301

I am a current client of this provider

It makes a big impact for me because I am bedridden. I like the reliability.

July 16, 2019

By EVELYN W

I am a current client of this provider

They have helped the most by motivating me. They are very caring, and they do their job.

June 20, 2019

By DAVE P

I am a current client of this provider

Of all of the caregivers we have had from Care Advantage, some of the individuals they sent put a tremendous amount of effort into her care, but some did not. I like the quality of the caregivers. It's generally good, they are reliable, and they do a very difficult job quite well.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. Please know that we have the ability to draw on a large network of caregivers, so working with our staffing department can help alleviate some of the concerns you have. We appreciate your time to leave us positive feedback

June 19, 2019

By JUANA D

I am a current client of this provider

I appreciate their reliability and adherence to the schedule. They communicate and told me what my fathers schedule would be. I like the fact that they are local.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

May 17, 2019

By Carolyn C_5

I am a current client of this provider

They help to get my husband up. They help him eat and other things like that. They're very close to doing things for my husband.

Provider Response

Thank you so much for the kind words. It is truly an honor to help your mhsuband. Thank you for entrusting us with his care.

May 17, 2019

By HAZEL C

I am a current client of this provider

They are here and they are helpful and my husband likes them. My favorite thing is that they are always able to get me someone. The girl in the office is very efficient and pleasant.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

April 15, 2019

By JUDITH ANN B

I am a past client of this provider

They sent out a personable caregiver who took very good care of me. I like how they answer your calls immediately and get you help immediately.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

March 27, 2019

By Anonymous_74

I am a current client of this provider

It would be more helpful if they got quality people to do the services. There have been some problems with the personnel. I appreciate the variety of services provided.

Provider Response

Thank you so much for taking the time to share this feedback. I apologize that the office has not been responsive. I will personally address this. I am thrilled to hear that your caregivers have been doing a wonderful job. Thanks again for sharing your feedback, this will help us improve.

March 20, 2019

By Victoria L_1

I am a current client of this provider

They do whatever I ask them to do and that is helpful for me. My caregiver helps me with my house. They have been excellent. I don't have any complaints because my caregiver does everything well.

March 15, 2019

By DR ROBERT F

I am a past client of this provider

There wasn't much time for impact, but the caregiver was very caring. I called and they provided someone right away.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

March 13, 2019

By WILLIAM S_1

I am a past client of this provider

My husband was dying and I don't know what they could have done more. The caregiver was monitoring him to see if he was in pain. It took a long time to get my money back. I had to put a deposit down and it took a long time to get everything refunded.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We are very sorry for your loss.

February 26, 2019

By TIMOTHY C_1

I am a current client of this provider

I just use them for transportation. Everybody that comes to take her to her doctors, my mom loves. On that point, they should keep it up. I have been using them for several years, but in the last couple of months they have been mixing up my mother's appointments.

Provider Response

Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

February 19, 2019

By Anonymous_1521

I am a current client of this provider

My loved one can't live at home without the help that is provided. When we try to staff a weekend, people don't show up.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.

February 19, 2019

By DAVE P_1

I am a current client of this provider

They are able to work well with a patient who has advanced dementia, and I think that is not easy to do. Basically, all of the caregivers are extremely conscientious, and they are capable of the work. They office staff is very responsive to our needs and problems.

February 13, 2019

By ERIC G_1

I am a current client of this provider

The caregivers could be on time when they come to pick up the client. I would like to see them improve the scheduling.

Provider Response

Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

January 25, 2019

By PAMELA H

I am a current client of this provider

I'd really like them to be more friendly. The caregivers could be more friendly.

January 07, 2019

By JAMES W_7

I am a current client of this provider

It is alright and that is all I can say. They provide me with a caretaker and that is good.

December 14, 2018

By ARTHUR B_2

I am a past client of this provider

It was a very little impact. They should not have just sat in the living room. I was recuperating from spinal surgery, and so there were a lot of things I couldn't do. They were pleasant but weren't interested in doing anything else except being on their phones. The caregivers mostly just sat in the living room.

November 30, 2018

By JAMES B_27

I am a past client of this provider

The provider did everything right, I have no complaints at all. It helped me the most by providing transportation. I was completely satisfied with the service I got. It can be hard to find such service and I appreciate what I got.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

November 29, 2018

By JOANNE C_6

I am a past client of this provider

I had a lot of issues and the caregiver spoke with my doctor to get every detail. She really made sure she knew everything. I was very happy with them and the caregiver that I had was really good. She was there when I needed her.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

November 15, 2018

By ANNE S_13

I am a past client of this provider

They helped me get better. They're wonderful. I thought they were very nice, helpful, and kind. I can't say enough about them.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

November 15, 2018

By DOLORES W

I am a current client of this provider

She keeps me company. I am independent but she will do things that I cannot. I have someone here in my house just in case I need them to help me.

Provider Response

Thank you for the opportunity to serve you. It is our pleasure, and we appreciate the positive feedback.

November 12, 2018

By MARTIN "Marty" C

I am a current client of this provider

They help with my medications and with food preparations. They're very efficient.

Provider Response

Thank you for the opportunity to serve you. It is our pleasure, and we appreciate the positive feedback.

October 30, 2018

By HARRY G

I am a past client of this provider

There are some things they could have done, but I am eighty years old and sometimes it's just rough. I can't drive and I need to get out more, but they didn't take me out because the company doesn't pay for gas. The service was pretty good and they did what they were supposed to do.

October 26, 2018

By ADELE S

I am a current client of this provider

They are a great provider and have an impact on my mother. We have an outstanding caregiver and we are grateful for them.

October 23, 2018

By Anonymous_309

I am a current client of this provider

They allow me to get the treatments I need. It's positive. It's not a problem with the agency, it's just that the process of meeting up and making sure it's the right person and handling that with the hospital can be complicated.

October 12, 2018

By VISHNAMPET V_1

I am a current client of this provider

Some people are better than others. The workers have been very nice. Most of them have been nice.

September 27, 2018

By SHARON M_2

I am a past client of this provider

The caregiver needed to be more proactive. It was ok. The girl that we had didn't take matters into her own hands.

Provider Response

Thank you for this important and honest feedback. We appreciate you taking the time to share. We will use this feedback to improve so that going forward all clients can be completely satisfied with the services they receive.

September 21, 2018

By FLORENCE B

I am a past client of this provider

The caregiver came for two days, then she stopped showing up. When the girl came over, she just walked in the house and sat on the couch with her face in her hand. She just kept sitting there.

Provider Response

I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. If you do decide to give us another try in the future, please contact me directly so that I may personally handle the arrangements. -Olivia C Jones, Senior Vice President

September 21, 2018

By Anonymous_139

I am a past client of this provider

They were calm, they came on short notice, and they provided excellent care. Any provider that came was good.

September 20, 2018

By BEVERLY F_1

I am a past client of this provider

It made it possible. I would not have been able to do the things I needed to do. They went out of their way. I had difficult hours for them and they went out of their way to meet my needs. It was wonderful.

August 20, 2018

By ORA B

I am a current client of this provider

Everything about the services is good. I think she just feels better in general. The caregiver is able to bathe her and everything. She's always happy when the caregiver comes. It's very uplifting for her. The young woman who comes is always punctual. She has a great rapport with my mother, who can be a difficult person. She is thorough in everything. She just goes above and beyond. She is very observant. She's just really great.

July 27, 2018

By DONNA E

I am a current client of this provider

It is a tremendous help because I am simply not able to do everything, so this enables me to stay in my own home. They could have better responses to phone calls and notices from their employees. When my caregiver calls off, they don't notify me.

July 24, 2018

By Anonymous

I am a past client of this provider

They wasted my time. I lost all the time I waited for them to come, and the time I took educating the supervisor that came to talk to me and give me all the paperwork. They seemed very sincere, but it was a waste of time because it didn't work at all. I would not recommend them. They could do what they promised to do, like in any contract. People that need Care Advantage need someone to do the work and not have to stand over the caregiver and make sure they don't leave.

Provider Response

I am so sorry to hear that this was your experience. This is disappointing. We would very much like a chance to show you the true value of Care Advantage's services. If you do decide to give us another try in the future, please contact me directly at 804-323-9464 so that I may personally handle the arrangements.

July 24, 2018

By PAUL G_5

I am a current client of this provider

I'm very physically restricted, so my caregiver does whatever they can to make things easier for me. They're a good conversationalist too, so that takes some hours away. I like their quick responses. They always seem to be there when I need them.

June 29, 2018

By MARY HELEN P

I am a current client of this provider

They sent a nurse to assess the situation and then they sent an appropriate and good caregiver. I like that everyone at Care Advantage is competent, kind, and knowledgeable.

June 28, 2018

By Anonymous

I am a current client of this provider

I don't think they change much about my loved one's life. They are reliable. That wasn't true at the start, but now they are doing better.

June 13, 2018

By LAWRENCE B

I am a past client of this provider

They could have had a great impact on my life by being more responsible. They were rude. One caregiver left me in the kitchen alone and refused to get the medication I needed. They could have cared more. The attitude of the caregivers didn't seem like they cared about me.

June 13, 2018

By CECIL G

I am a current client of this provider

They could show up to have a greater impact on his life. I would like them to show up at the time they are allotted to care for my father.

May 15, 2018

By DENISE H_1

I am a past client of this provider

It was better than going home by myself after my procedure. It was a smart move to hire Care Advantage. The gals I had were great. They were attentive, followed instructions, and were very engaging in conversations.

May 15, 2018

By VICTORIA G

I am a past client of this provider

The night nurse fell asleep when they were here. Care Advantage showed up on time.

April 18, 2018

By SUSAN G

I am a current client of this provider

It is exceptional to have a stranger in your home that I can get acquainted with. It is nice to have someone that can help me go to the doctors and the grocery, basically everything that I cannot do anymore.

March 14, 2018

By MARY M

I am a past client of this provider

It was a little difficult to coordinate the schedule and my mom's appointments. It would have been easier to schedule if they could text or email. The person they sent did a good job and was experienced. It was a real comfort to know that someone was there for two hours a day. It was a help for me.

March 13, 2018

By ANN B

I am a current client of this provider

I called and requested to have someone take me to the doctor's office because I had a procedure I needed to get done and had to have someone drive me home. I called the office, and they wouldn't get back to me. I called them twice. My daughter had to take off work to take me there and back. I want them to return calls to the clients that are relying on them. That is a concern of mine, I have recommended them to several people, and the caregiver who comes to clean is very reliable and does everything that I ask. Until now, it was excellent.

February 16, 2018

By LORI M

I am a past client of this provider

I think we've had some really good care providers and it was a good experience. I was given security of knowing my mother was taken care of after her surgery. The caregivers were good about helping her with her memory exercises.

January 30, 2018

By HORTENSIA C

I am a current client of this provider

They lack communications between themselves and me when no caregiver is unable to come. Also, when someone new is coming for the first time, I am not informed. I can't even go to the bathroom because someone might knock on the door. I thought someone was coming today so I woke up early to see if someone is coming but no one showed up.

November 13, 2017

By DENISE H_3

I am a current client of this provider

I would like to know who is coming to my home because I don't want just anyone. I wish I could select the girls that I am going to get. The services from Care Advantage have been very satisfactory.

October 24, 2017

By JULIE H_9

I am a past client of this provider

I would recommend Care Advantage because the two young women who came were friendly, well-mannered, and willing to help. I just had them for one day. The service helped me because one of the caregivers made me lunch and wash the dishes.

October 23, 2017

By Anonymous_1541

I am a past client of this provider

Care Advantage provided quality care. Care Advantage's services allowed me to have my loved one in our home. They provided me with extra help for what was needed.

October 19, 2017

By ANNIE D_1

I am a past client of this provider

Care Advantage is reliable. We had Care Advantage for one day. The services freed us up in being able to do something we needed to go do without worrying about my dad.

October 17, 2017

By SHIRLEY H_4

I am a past client of this provider

Care Advantage didn't have any caregivers to care for my mother in our area and I wasn't satisfied with them. My mother's caregivers did what they were supposed to when they were there for her. There were some times that Care Advantage didn't have any caregivers available to show up for my mother's shift.

October 17, 2017

By MARY P_20

I am a past client of this provider

The caregiver from Care Advantage was nice, showed up on time, and provided very professional service. The services didn't have a huge impact on me because I only had them one day.

October 16, 2017

By SHEARIN E

I am a current client of this provider

I would tell others that Care Advantage is a good company because we have been very satisfied with the caregivers that they have sent. The services make Sherry's life easier by helping her with bathing.

September 20, 2017

By Anonymous_412

I am a past client of this provider

Care Advantage did what I needed done and took care of my loved one when I was out of town. We never had any problems with Care Advantage.

September 15, 2017

By ROXANA C

I am a current client of this provider

I would refer Care Advantage to others because I like their responsiveness to my needs, and they have been able to provide someone when I needed them. The services provided me by Care Advantage have been very positive for me. The services are reliable and dependable, and the staff is responsive to me.

August 24, 2017

By JOHNNIE S

I am a current client of this provider

I would tell a friend that the majority of the caregivers from Care Advantage are cooperative and diligent. I am in a wheelchair so the services are helpful in a lot of ways.

August 15, 2017

By MAYA M

I am a past client of this provider

Care Advantage had some people who were very caring, but we did have some few issues. The service does require staying on top of things. You really need to pay attention to make sure things happen correctly. Care Advantage had someone who could stay with the client overnight. That brought us peace.

August 15, 2017

By Anonymous_468

I am a current client of this provider

I would recommend Care Advantage because I've had good luck with them. I couldn't take care of my loved one without Care Advantage.

July 31, 2017

By JANE A

I am a current client of this provider

Care Advantage is timely, and they're always able to get someone anytime I ask. I just don't need a lot of help so the service doesn't really help medically or anything.

July 25, 2017

By BRENDA H_4

I am a past client of this provider

Care Advantage sent a great caregiver out to us. We were happy to see that the company was going to be able to do what we needed, but none of it worked out in the end. When the caregivers actually managed to come out, the services were fine. However, Care Advantage didn't inform us when the caregivers weren't going to be able to come to the house.

July 17, 2017

By PETER N

I am a past client of this provider

I would tell a friend that Care Advantage is a rip-off. I've had three different agencies and I haven't liked any of them. I would like Care Advantage to encourage the nurses to spend more time with their patients. They were very sub-par.

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About Care Advantage - Charlottesville

Charlottesville, Virginia, is one of America’s premier cities, home to the University of Virginia, a bustling downtown walking mall, and a world-class arts culture. Whether you are a UVA lifelong fan or simply enjoy Virginia’s wine country, Care Advantage is here for you.

We have served Charlottesville’s senior population for years, and we are proud to offer Charlottesville residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are. We can come to your residence to assist with daily activities or to a senior community to check on your loved one.

Serving:

Albemarle

Greene

Nelson

Fluvanna

Orange

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