Home Instead - Victoria, TX

Offers Home Care

5 Reviews
Call (866) 936-1978
Home Instead - Victoria, TX (866) 936-1978

Reviews of Home Instead - Victoria, TX

5 Reviews Write a review

Home Care Reviews for Home Instead - Victoria, TX

April 13, 2017

By Connie300413

I am a past client of this provider

The planning and the paperwork with Home Instead were all done, I made my deposit, and their first day of service was scheduled, but they did not show up. That was on a Monday morning, and they were supposed to have shown up at 7:30 with the caregiver and a person from administration; neither person showed up. I got a call after 8 o’clock telling me that they were not available that day. The next morning, they never called and said they were coming the next day, but nothing. Monday, I didn’t hear anything from them. Tuesday morning as I was leaving to go to work, a substitute individual showed up, but I had to apologize and tell them that I could not stay and do the acquaintance interview because I was already late for an appointment and that I had already made other arrangements for the day. I didn’t hear from anyone until Wednesday afternoon, and I told them at that point that I was still thinking about it and that I will call them back. I called them back late Wednesday and told them that I had decided not to use their services, which was left with the message, and no one called back that day. Thursday afternoon, someone from the administration called back, and I told them I would not be using their services. They were only interested in providing someone for Friday, so I told them that that wasn’t necessary because I had already made arrangements and that I wanted my deposit back. They told me my deposit would not be available until Tuesday of the following week. I did not receive it or a call on Tuesday of the following week. Wednesday, I made an in-person appearance at their office in Victoria and requested my deposit back. They did not have it ready, and I had to wait. Eventually the check was prepared and given to me. It started out nice, but when it was time for actual services to occur, it was not.
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About Home Instead - Victoria, TX


Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Victoria, TX

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Victoria, TX

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