Avatar Home Health Care Agency The Woodlands, TX

aggravateion

I have tried to get these people to understand that my husband needs care we have been going through it with the nurses the PT all of them know none of them will even the staff when I called them they won't do the right thing I need to speak with a manager or a supervisor I am so tired of these people

ineededhelp

I had the skilled nursing for 5 years. To sum up the skilled nursing services, the nurses that can in weekly were professional and reliable. I had problems with this agency's skilled side because I speak English and the RNS had to come I could not communicate with them. As for the non skilled caretaker services they provide....I had been with agency a few years before they got licensed by Tx Medicaid. Felix the owner, daughter at that time was the one who did enrollment/evaluations. The first visit to me she had on a pair of shorts and her hair was in pigtails. Not professional but I overlooked it. She had not done her paperwork prior and was asking me questions pertaining to the kind of care I needed. I told her exactly what had been told me by my Dr and the next thing I knew she had called the state and reported that I was discriminating and she could not staff me. I have a weak immune system and congestive heart failure so I stay away from crowds and children. Someone with school age children could be deadly for me. After I explained to the state I called Felix, the owner and he made a very unprofessional witty remark concerning his granddaughter but said that he would talk to her. A few days later the state called again she had reported me yet again. She refused to provide service to me however I remained with the skilled side another 3 years until they stopped me. The only good thing about the agency and the only reason I stayed was that my weekly nurses 4 in all those years were very professional. They have very little contact with the office staff. This is the first time I have ever given a negative review but I felt it necessary to share my experience with others. Some things are very necessary in receiving medical help and one of them is communication. You must be able to communicate and there must be trust. One nurse gave out my private info and they fired her I believe then I asked that my son who lives out of state not be contacted by them and three times, once on Christmas day they violated that trust and my family was caused stress. This is just my experience. God bless you as you search for the help you need.