Always Best Care of Greater Cleveland

This was our first outreach for support - the first time Dad expressed an interest in support while I was out of town. I wasn't sure we could find anyone who would be able to provide care quickly enough, especially through a large organization like the VA (and) I was really nervous about the type of person who would be showing up at our house. Fortunately, the VA connected me to Rebecca at Always Best Care in Grafton who helped to push through the request with our VA connection (who was also awesome) and took the time to learn a LOT about what Dad's needs would be. She chose the perfect caregiver/aide for his Respite Care, and Jada was able to start the day I left on my trip. I can't say enough wonderful things about Jada. She took the time to read my notes on her first day... about Dad's situation, our home, the cats, and my suggestions about starting and finishing her 4 hours, etc. and she followed both the letter and the spirit of my/our request for assistance. She was on time, she communicated any urgent information with me (Dad had a minor fall before she arrived one day), she respected his wishes, his way of doing things, and held the line about medicine, hydration, meals, and other essential things. She gave Dad the confidence that she would be there everyday to help him and support him. We will be back the next time I travel, we will request Jada, and I cannot recommend ABC Grafton more highly. We were so unsure about what we were asking and now know where we can turn for the assistance we need. Thank you!!

Good service that seems to care about the clients.

If I could give this company zero stars, I would. They are a VA authorized care giving company and we were “assigned” my father’s care to come through them after his stroke. At that time, my father qualified for 10 hours of care per week, which was no where near the amount of care he needed, but combining that with what family could do was theoretically doable....but they have to actually SHOW UP at the times assigned in order to be of help! That was bad and difficult to work around...sometimes they would eventually show up so it did help when they got here. But then dad had a second stroke and his needs were far more severe. It would take 2 people to help him from his lift chair to his wheelchair. My mother is 82 and couldn’t be left alone with dad because she couldn’t help him on her own. Dad was re-certified by the VA, this time for 16 hours per week. With family we were able to cover most of the time except for 9:00-12:00 M-F. ABC agreed to provide this. They provided someone the first week 3 times and that’s the last we’ve seen anyone! It has been a week and 2 days without ANYONE SHOWING UP AND NOT EVEN A PHONE CALL TO LET US KNOW THAT NO ONE WAS COMING!!! To say this company is totally irresponsible is an understatement. Don’t trust your loved one’s care to this company...especially if you are out of the area and depend on them! Management doesn’t seem to care that their obligations are not being met. You won’t get any satisfaction from them, either.

We have hired Always Best Care. The caregiver comes in. She washes the floor, she cleans the bathroom, she vacuums, she changes the beds, and she does the laundry. She also talks to me. It is good. The management is very cooperative with us. There have been no problems. The pricing is reasonable.