Always Best Care of Greater Cleveland

Good service that seems to care about the clients.

If I could give this company zero stars, I would. They are a VA authorized care giving company and we were “assigned” my father’s care to come through them after his stroke. At that time, my father qualified for 10 hours of care per week, which was no where near the amount of care he needed, but combining that with what family could do was theoretically doable....but they have to actually SHOW UP at the times assigned in order to be of help! That was bad and difficult to work around...sometimes they would eventually show up so it did help when they got here. But then dad had a second stroke and his needs were far more severe. It would take 2 people to help him from his lift chair to his wheelchair. My mother is 82 and couldn’t be left alone with dad because she couldn’t help him on her own. Dad was re-certified by the VA, this time for 16 hours per week. With family we were able to cover most of the time except for 9:00-12:00 M-F. ABC agreed to provide this. They provided someone the first week 3 times and that’s the last we’ve seen anyone! It has been a week and 2 days without ANYONE SHOWING UP AND NOT EVEN A PHONE CALL TO LET US KNOW THAT NO ONE WAS COMING!!! To say this company is totally irresponsible is an understatement. Don’t trust your loved one’s care to this company...especially if you are out of the area and depend on them! Management doesn’t seem to care that their obligations are not being met. You won’t get any satisfaction from them, either.

We have hired Always Best Care. The caregiver comes in. She washes the floor, she cleans the bathroom, she vacuums, she changes the beds, and she does the laundry. She also talks to me. It is good. The management is very cooperative with us. There have been no problems. The pricing is reasonable.

I used Always Best Care Senior Services. There were problems, but not very many. There was a few people I didn't care for and neither did the management over there. They would come over every day, and they did a pretty good job. There were times when they were short on people, and the younger people took a while to immediately give people what they needed. There were a couple of times when they were supposed to come in, but the caregiver was too young and she didn't show up on a Saturday night. As far as everything else they seemed to be alright.