VITAS Healthcare Cincinnati, OH

A different nurse every visit. Wrong medicine. Unhappy workers.

We chose to have Vitas hospice in order for my mom to stay at home, while she was unfortunately losing her long battle with cancer. The actual Vitas staff and nurses were phenomenal, every single one of them. Two stuck out in my head as being over the top nurses and those nurses were Nikki and Elizabeth. Father Yanka, also helped our family and went well above and beyond expectations. Your staff helped make a terrible situation, a lot less terrible. My only complaint is on the contract nurses that replaced the Vitas nurses when they were needed. The contract nurses in no way, shape, or form compared to the expertise and assistance the Vitas nurses provided. I would suggest only hiring and providing Vitas nurses. Thank you again for allowing my mom to stay at home and be comfortable with her family, instead of at a hospital where we may not have been able to see her.

As a wife and caregiver, VITAS presented themselves as providers who would take care of everything, remove the burden from me, and allow us to focus on each other for my husband's remaining days. Looking back, I realize we were sold a bill of goods and most of what was promised was not delivered. Instead, I cared for him just as I always had, and VITAS received payment for my inconvenience. Until you need hospice, you’re not aware you have a choice of care. Fortunately, we transferred to a hospice that provided quality care for a brief time before he died. I found out way too late the level of care one should expect to receive from hospice and why hospice is considered a blessing and lifeline. One of the VITAS Values is: Patients and families come first. While we were under their care, that most certainly was not the case.

Our family was so grateful to have the hospice services of Vitas. Each and every staff member who worked with my mother-in law went above & beyond in giving her care. The services of the Home Health Aides, Nurses, Social Worker & Chaplain were so helpful. During my mother in-laws last days, the continuous care staff was always available on-site to keep her comfortable and helped to prepare the family for her passing. The family was so blessed to have Vitas in their life at this time. Many families are not aware they do have a choice when choosing a hospice provider. We made an excellent choice in choosing Vitas.