Queen City Elder Care
2692 Madison Rd., Suite N1-325, Cincinnati, OH 45208
(800) 558-0653
Verified Partner
4.91
(89 reviews)
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Reviews of Queen City Elder Care in Cincinnati, Ohio
Jeanne M.
5
|
July 29, 2023
Queen City Elder Care has been a blessing to our family over the last three years. Sallie and her staff of excellent caregivers go above and beyond in their daily care of our mother who is in the middle stages of Alzheimer's Disease. Not only is the staff prompt, courteous and attentive to Mom's needs, they provide lunch, good conversation as well as enrichment in the forms of puzzles, art projects, walks, music, some cooking, light housekeeping and more. As Director of Client Services, Sallie's organizational skills are amazing as is her prompt attention to our family's needs and requests. Not only does she recruit, hire and schedule but she is the go-between with our family and our caregivers. We are able to contact Sallie with questions or requests just about any time of the day or night. Long-time caregiver, Ashley, is a gem, always pleasant, kind and provides help with laundry and housekeeping. We are very pleased to have found Queen City Elder Care!
billhemmer
5
|
July 25, 2023
Queen City Care was extraordinary in their quick response to our family’s needs. They established care and assistance that was absolutely necessary to our parent’s situation. Mark was efficient in establishing the relationship. Sallie was at our home and asked all of the right questions. Felicia is a first class night nurse who understood all of our needs. The same is true for Sara. Queen City has a tradition of top of the line care and they proved that to be true.
Provider Response
Sabina
5
|
July 22, 2023
I've been my sister's caregiver for five years. She was desperate not to leave her home but it was becoming increasingly difficult to handle everything alone. A friend suggested we contact Queen City Elder Care because she'd been so happy with the care her father received. What a blessing they were. Mark (owner) and Sallie (Director of Client Services) met with us the day after I called requesting information. I was impressed with Mark's story and how he and his wife Michelle had begun Queen City Care in response to the poor care their family's loved one had received when they needed to ask for help. Sallie's credentials are impressive, but I was even more impressed by how she talked directly to my sister and explained services in detail. My sister wasn't keen on having a non family member helping her and she was making that pretty evident! Sallie has a system for her aids documenting everything they do so the family knows. We could check in the binder her aid would fill out every day or online. And I don't think, she ever sleeps because she seems to be available 24/7. And then came Evelyn, the most patient caregiver ever. My sister has no memory issues, but she is extremely demanding. She wants everything done her way and right now. Evelyn went out of her way to accommodate. She managed to do everything on the daily "to do" list and then some. She was competent, patient, caring and reliable. We were able to use Queen City Elder Care for only a short while before my sister became ill and is now in a nursing home. And even now, Sallie emails to ask how she's doing. We could not be happier with the care my sister received.
Debbie Haffey
5
|
April 30, 2023
Queen City Elder Care provided excellent services for my dad during his last few years of life. Caregivers helped Dad with physical needs, such as showering and food prep. They helped with light housework, such as dishes and laundry. They also accompanied Dad to appointments and social gatherings. Caregivers always arrived on time and were attentive and knowledgeable concerning Dad's condition. Each caregiver shared his own special talents and interests with Dad. Phil became another "grandson", who helped Dad with technology and shared a love for old movies as well as the latest releases. Dylan, Eddie, and Derrick were always quick to engage Dad in conversation on timely topics that helped keep his mind engaged and sharp. All of the caregivers were cheerleaders who supported Dad through many rounds of physical therapy and even accompanied him to the work-out room at his senior community and on walks throughout the community grounds for extra exercise. Sallie, the Director of Client Services, was always available to provide advice and suggestions for our family as well as for caregivers regarding how to best meet Dad's needs. She was an "encourager" for Dad and for the family. Gabrielle provided medical information and checked in with Dad in person and by phone on a regular basis. Our family greatly appreciates everything that QCEC did for our dad to help make his final years enjoyable and fulfilling.
Meadowcreek
5
|
April 28, 2023
I am very pleased with the services I'm getting from the Queen City Elder team and specifically from Sallie and Sharon. Although they do not support my spouse on a regular basis, they are always there for help whenever help is needed. Sallie is always there, amazingly and promptly responsive to any requests even those that come up last minute. I have been able to be away from home for both business and personal reasons without worrying too much about the ability of Sallie and Sharon's team to handle both planned and unplanned situations, very often independently taking the appropriate right action. We will likely rely more on Sallie's team support as our needs for quality and reliable care increase in the future.
Bandits dad
5
|
April 26, 2023
I have had the best experience with Queen City Elder Care. We first had them help take care of my mom several years ago before she passed and then we used them again for my dad. We had 3 of the sweetest, very competent aides to help dad. Tisheda, Brianna, and Phillip were my dads favorite. As his dementia continued to worsen they showed him so much compassion and understanding. Sallie (who is in charge of the aides) and Gabrielle (who was the nurse) always came to visit him and his smile brightened when he saw them. The little things they did for dad, helped me be a better care giver and reduced the stress that I had to deal with. I would highly recommend Queen City Elder Care for all of your care needs for your elderly loved ones.
Provider Response
jeo
5
|
December 25, 2022
My mother became bedbound after a fall but wanted to stay home. Sallie and Mark, from Queen City Elder Care, visited my mother and family in the home to discuss care assistance. From the moment we met with them, we knew mom would be in good hands. They treated my mom like family. Philip, our mom’s primary aide, and mom’s favorite aide, attended to her every need, was kind and understanding. He would drop everything to help mom out when Sallie contacted Phil to stay longer, get there earlier or fill in when someone was not available. Mom had been in Hospice for over a year and passed away November 30, 2022. If you’re looking for people that truly care, are kind, understanding and very good at providing excellent care, please contact Queen City Elder Care. They were a God send.
pegl
5
|
December 22, 2022
For the past several months, my family has had the pleasure of employing Nikia through Queen City Elder Care. While the surrounding circumstances have been emotionally difficult…palliative care to "full skilled nursing" and now hospice, Nikia has been a wonderful addition to my dad’s continuum of care. Additionally, she's been a lovely support and resource for our entire family. She provides great clinical expertise and continually demonstrates excellent caregiving skills…not to mention she’s extremely patient, kind and compassionate. It’s quite evident Nikia takes pride in her position, as she’s always prompt and very thorough in everything she does. When there’s down-time, she electively helps with tasks including, but not limited to, meal preparation, light cleaning, laundry and organizing. Queen City Elder Care should feel very proud to have employees like Nikia as she represents your company very well. Thanks for everything!!
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About Queen City Elder Care in Cincinnati, Ohio
Queen City Elder Care:
After working their way up from Physician Representatives to Regional Director and Sr. Vice President for a well-known, national palliative care agency, Michele Vollmer and her husband, Mark welcomed the opportunity to start their own business in the greater Cincinnati, OH area. The Vollmers were moved by the growing number of elderly individuals who are left unattended at home when released from the hospital. They developed a strategy to help mature adults maintain independence and a high quality of life by providing trained, compassionate caregivers.
"I love hearing clients and their families express how much the service has helped them and how great the staff is," says Michele. Queen City Elder Care uses a rigorous process to ensure that caregivers are trustworthy, dependable, and have the attitude, personality, and skills needed to provide top quality care. Caregivers are assessed by performance indicators, including personality, behavior, integrity, and the risk for substance abuse and sexual harassment. The Vollmers also see the importance in using an empirically validated assessment program to assess their caregivers psychological states through standards set by numerous associations, such as the American Psychological Association and the Society for Industrial and Organizational Psychology. Employees are also encouraged to practice conscious capitalism, as the Vollmers provide opportunities for them to volunteer and give back to the community.
With certification in the American Alzheimer's Association advanced Alzheimer's and Dementia training Program, essentiALZ, Queen City Elder Care's staff members are well prepared to provide the type of care and understanding needed for individuals with memory loss.
Unique to Queen City Elder Care, they employ a nationally-certified Activities Director who ensures that their staff provides client-centered care. In addition to supporting a client's cognitive, physical, emotional, and psychosocial well-being through therapeutic activities, the Activities Director matches each client's former lifestyle as closely as possible with his/her current functional level. Diet and exercise are also individualized based on medical needs.
Queen City Elder Care is an in-home care provider and is a member of the Caregiver Quality Assurance Program. If you're looking for personalized, quality care in the Cincinnati area, contact Queen City Elder Care.
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