
Reviews of Queen City Elder Care
Home Care Reviews for Queen City Elder Care
October 11, 2020
I am a past client of this provider
October 09, 2020
I am a past client of this provider
October 07, 2020
Other
October 04, 2020
I am a current client of this provider
October 02, 2020
I am a past client of this provider
September 30, 2020
I am a past client of this provider
Provider Response
Thank you so much for taking the time to write a review of your experience with QCEC. The team will love hearing such complimentary comments.
September 27, 2020
Other
September 27, 2020
I am a past client of this provider
September 27, 2020
Other
September 22, 2020
I am a current client of this provider
Provider Response
Thank you taking the time to share your experience with QCEC. Our team loves to hear that they're making a difference!
May 21, 2020
I am a current client of this provider
Provider Response
Thank you for taking the time to review our services. Figuring out the remote control can sometimes be the hardest thing to figure out! We're glad to help.
May 07, 2020
I am a current client of this provider
Provider Response
Thanks so much for taking the time to write a review!! We're always striving to be the best at what we do and your feedback helps keep our team motivated!!
May 07, 2020
I am a current client of this provider
Provider Response
Thanks, Doc, for taking the time to write a review. We're always trying our best and I'm glad to know you see a difference in our caregivers from the other agencies services you've experienced!
April 02, 2020
I am a past client of this provider
Provider Response
Thank you for such a loving and detailed review. Our team strives to do their best every day and they'll love hearing your comments.
February 28, 2020
I am a current client of this provider
Provider Response
Thank you for taking the time to write a review! We will pass your comments on to Weam and the rest of the team.
February 14, 2020
Other
Provider Response
Hi Jane, Thank you for taking the time to review our services. We're glad we were able to assist her with recovery from her surgery. We'll pass your comments along to all involved. Best regards, Mark
February 13, 2020
I am a current client of this provider
Provider Response
Thank you for your review of our services. We strive to hire the most qualified and compassionate caregivers and we're glad to hear that Kris is so helpful. We'll pass your comments along!
February 10, 2020
I am a current client of this provider
Provider Response
Hi Chris, Thank you for taking the time to review our services. We're glad to assist your mother and we'll share your comments with the group since I know they'll be happy to hear about your satisfaction. Best regards, Mark
August 10, 2019
I am a current client of this provider
August 09, 2019
I am a past client of this provider
August 04, 2019
I am a past client of this provider
Provider Response
Thank you for taking the time to share your experience with QCEC. The team truly enjoyed caring for your aunt and your review reinforces their commitment to always do their best.
July 29, 2019
I am a current client of this provider
Provider Response
Thank you for taking the time to review our services. Our staff really appreciates your feedback and as owners, Michele and I are encouraged to keep doing our best. Sallie and our team are motivated by helping our clients and their family members.
July 25, 2019
I am a current client of this provider
Provider Response
Thank you for taking the time to provide your feedback! We have some great employees that really care about our clients and your comments will mean the world to them.
July 22, 2019
I am a past client of this provider
Provider Response
Thank you for taking the time to write a review of our services. This feedback is food for the soul for all of us at Queen City Elder Care!
July 13, 2019
Other
Provider Response
Thank you for taking the time to write a review of our services. Each of these caregivers and their manager will be very pleased to read your feedback.
July 03, 2019
I am a current client of this provider
Provider Response
Thank you for taking the time to relate your experience with Queen City Elder Care. We are proud of our employees!
July 02, 2019
I am a past client of this provider
Provider Response
Thank you so much for writing a review of our company and our staff. Reviews like this help us grow the company through employee recruitment as well as gain new clients.
July 02, 2019
I am a past client of this provider
Provider Response
Thank you for taking the time to review our services. Sallie and the caregivers take pride in what they do and it shows with comments like yours.
May 20, 2019
I am a current client of this provider
April 25, 2019
I am a current client of this provider
March 15, 2019
I am a current client of this provider
Provider Response
Thank you, Diana, for the great testimonial! All of us have enjoyed caring for your parents. As you can imagine, we've become very fond of them both over the years.
September 11, 2018
I am a past client of this provider
August 31, 2018
I am a past client of this provider
Provider Response
Thank you, Tom, for taking the time to write a review of our services. We appreciate your positive remarks and we'll share them with our caregivers. These types of reviews motivate them to continue focusing on the needs of our clients and reaffirms to them that the work they do everyday is important.
August 31, 2018
I am a current client of this provider
Provider Response
Thank you, Kim, for taking the time to share your experiences with our caregivers and Queen City Elder Care. We're glad you gave us an opportunity to prove that not all home care agencies are the same. The specific training that we provide to our caregivers for understanding dementia and how to best interact with our clients who live with Alzheimer's or another dementia diagnosis is one of the keys to our success.
August 29, 2018
I interviewed this provider
June 11, 2018
I am a current client of this provider
May 14, 2018
I am a current client of this provider
April 15, 2018
I am a current client of this provider
Provider Response
Thank you for taking the time to write a review of our services. We're proud of the commitment of our employees and Sallie and we love sharing the reviews we receive with them since that is what motivates them to be so dedicated to our clients. We're grateful for the referrals too!! Best regards, Mark, Michele & Sallie
April 13, 2018
I am a past client of this provider
Provider Response
Thank you for taking the time to share your experience with our company with others. We know what it's like to live far from your parents who need assistance. That's a big part of what motivated us to start Queen City Elder Care. We were happy to assist your mom and yourself. Best regards, Mark, Michele & Sallie
January 08, 2018
I am a current client of this provider
Provider Response
Thank you for taking the time to write a review of our services. We are grateful for having the opportunity to care for your Mom and we'll share your comments with the entire staff. This is exactly the reason Michele decided to start the company, since her Mom lived in another state and we couldn't oversee her care as she declined from dementia. We'll keep doing our best!
September 15, 2017
I am a current client of this provider
Provider Response
Wow, that's quite a review D!! Thank you so much for the endorsement! This is why we do what we do. You have employed us now for over 3 years and we are very grateful that you have trusted us to care for and support your parents. We will share your comments with Sallie and her team. This will mean a great deal to them! Thank you!
September 14, 2017
I am a current client of this provider
Provider Response
Thank you for taking the time to write a review of our services. Our staff are committed to improving the quality of life for our clients and their family members and I'm happy to see that we have made a positive impact with your parents. As you indicated, Sallie is very experienced and effective as she manages and tutors our caregivers everyday to care for and support our clients while maintaining their dignity. Thank you for selecting QCEC to assist your family!
May 10, 2017
I am a current client of this provider
Provider Response
Thank you for taking the time to write a review! Our caregivers truly love what they do, and this feedback inspires them to continue doing their best. We appreciate the opportunity to care for your mom.
May 10, 2017
I am a past client of this provider
Provider Response
Thank you for allowing us to care for both your Mom and Dad, and for taking the time to write such a nice review. We share this feedback with our team members and it means more than anything Michele and I as the owners, or Sallie as their supervisor could say to them. It's important work they do and it's not always easy, so this type of acknowledgement means a great deal.
September 02, 2016
I am a past client of this provider
Provider Response
Thank you so much for the kind words! We think it's very important to provide our clients with the best fit possible in terms of the assigned caregiver and we are happy to make adjustments to find the perfect match. Thank you for allowing us to assist your family through this difficult time. We are very grateful for the opportunity.
August 03, 2016
Other
Provider Response
Thank you so much for the kind words! Sallie and our staff are very fond of your dad and we appreciate the trust you have shown in allowing us to assist him through his recovery. We wish both you and your dad continued success in your recovery, but if you ever need assistance again, we will be happy to serve. It has been a privilege.
August 03, 2016
I am a current client of this provider
Provider Response
Thank you! We love hearing from our Queen City Elder Care families. When we receive feedback like this, it is really motivating for our team and it reinforces the desire to provide the most compassionate support possible for our clients and their families. Our staff understands that what we do on a daily basis matters and we thank you for taking the time to share your comments. We are proud to be a trusted resource for you and your family.
July 23, 2016
I am a current client of this provider
Provider Response
Thank you for taking the time to review our services. Sallie and all of our caregivers really appreciate the positive feedback! Mark and I, as the owners, are thankful that we have such a good team and great clients!
January 15, 2016
I am a current client of this provider
Provider Response
It’s been our pleasure to assist your father over the last two years and we appreciate your opinion!! Thank you for sharing your experience with others needing similar support for their loved ones.
January 14, 2016
I am a current client of this provider
Provider Response
Thank you for taking the time to share your thoughts about our services. We’re always striving to be the best we can each day, so it’s especially rewarding for our caregivers to hear directly from our clients, like you!
April 30, 2015
I am a current client of this provider
Provider Response
Thank you for reviewing our services on Caring.com! Many of our customers have found out about Queen City Elder Care through this site, as it really helps others needing home care to read about our clients’ actual experiences.
April 29, 2015
I am a current client of this provider
Provider Response
Wow! That’s a great review. Thank you for commenting on our unique method of having our supervisor work the first shift for each client and then orienting and training our caregivers when they are first assigned to a client. It has really helped us meet the client’s expectations and consequently, we’ve never lost a client to another agency since we’ve been in business. Again, thank you for taking the time to write a review.
April 28, 2015
I am a current client of this provider
Provider Response
Thanks, Bob. We know you weren’t as pleased with previous home care agencies, so we’re glad that we’ve been able to meet your needs and expectations. We’re not perfect, but we try to be!
April 28, 2015
I am a current client of this provider
Provider Response
Thank you for taking the time to write a review about our services. Our staff are very engaged with their supervisor on a daily basis, so they know they are supported while also being held accountable for their performance. We’re grateful for their hard work and for your kind words!
April 27, 2015
I am a current client of this provider
Provider Response
Thank you for taking the time to review our services. While we try to do things perfectly, we’re not always successful. However, when we learn of a shortcoming, we work to resolve the issue, which I’m sure you would now agree we have. We enjoyed assisting your father for over a year and our staff members still like to visit him from time-to-time. They think the world of your father!
January 13, 2015
I am a friend or relative of a resident
Provider Response
Thank you for the nice review! We love what we do and do what we love!
September 13, 2014
I am a current client of this provider
May 14, 2014
I am a past client of this provider
May 03, 2014
Other
Provider Response
First and foremost, we are sorry you felt let down. We hire the most qualified and compassionate individuals in the industry and provide them with the education, support and resources they need to fulfill their roles and love their work. We would like to apologize for any inconvenience this particular caregiver may have caused you. We make every effort to ensure our shifts are scheduled well in advanced based on our clients’ preferences.
As the owners of Queen City Elder Care, we have been serving in the health care industry for 25 years and we are dedicated to providing the best personalized assistance and care. We look forward to having the opportunity to continue to service your needs.
October 16, 2013
I interviewed this provider
May 31, 2013
I am a friend or relative of a resident
May 11, 2013
I am a past client of this provider
April 17, 2013
I am a friend or relative of a resident
March 28, 2013
I am a friend or relative of a resident
February 26, 2013
I am a current client of this provider
About Queen City Elder Care
Queen City Elder Care:
After working their way up from Physician Representatives to Regional Director and Sr. Vice President for a well-known, national palliative care agency, Michele Vollmer and her husband, Mark welcomed the opportunity to start their own business in the greater Cincinnati, OH area. The Vollmers were moved by the growing number of elderly individuals who are left unattended at home when released from the hospital. They developed a strategy to help mature adults maintain independence and a high quality of life by providing trained, compassionate caregivers.
"I love hearing clients and their families express how much the service has helped them and how great the staff is," says Michele. Queen City Elder Care uses a rigorous process to ensure that caregivers are trustworthy, dependable, and have the attitude, personality, and skills needed to provide top quality care. Caregivers are assessed by performance indicators, including personality, behavior, integrity, and the risk for substance abuse and sexual harassment. The Vollmers also see the importance in using an empirically validated assessment program to assess their caregivers psychological states through standards set by numerous associations, such as the American Psychological Association and the Society for Industrial and Organizational Psychology. Employees are also encouraged to practice conscious capitalism, as the Vollmers provide opportunities for them to volunteer and give back to the community.
With certification in the American Alzheimer's Association advanced Alzheimer's and Dementia training Program, essentiALZ, Queen City Elder Care's staff members are well prepared to provide the type of care and understanding needed for individuals with memory loss.
Unique to Queen City Elder Care, they employ a nationally-certified Activities Director who ensures that their staff provides client-centered care. In addition to supporting a client's cognitive, physical, emotional, and psychosocial well-being through therapeutic activities, the Activities Director matches each client's former lifestyle as closely as possible with his/her current functional level. Diet and exercise are also individualized based on medical needs.
Queen City Elder Care is an in-home care provider and is a member of the Caregiver Quality Assurance Program. If you're looking for personalized, quality care in the Cincinnati area, contact Queen City Elder Care.
Get Costs