(800) 558-0653

Home Instead - Winston/Salem, NC

126 S Spruce St, Winston-Salem, NC 27101

(800) 558-0653

Verified Partner


(22 reviews)

Offers Home Care
Top rated on

2018, 2020, 2021

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Reviews of Home Instead - Winston/Salem, NC in Winston-Salem, North Carolina


(22 reviews)

    Top rated on

    2018, 2020, 2021



    April 17, 2024

    I am a current client of this provider

    Home Instead has been wonderful to work with. They are so helpful and flexible in trying to fill additional shifts whenever needed. I am just so grateful to know that my Mom is being so well cared for. Fayenita goes above and beyond to make certain she feels comfortable and safe. She has been an amazing companion for Mom and is just wonderful!



    September 30, 2021

    I am a current client of this provider

    They have gone above & beyond their stated services for my mother. It was also very easy to adjust to care for mother more often. Delightful dispositions exhibited from everyone I have spoken with. An extra praise for all of Gina's & Peggy's help!



    November 25, 2020

    I am a current client of this provider

    My experience with Home Instead Senior Care is wonderful. I had a lady here this morning and we got so much done because she is a good worker. Most of them are good workers, but there are a few that are not. They sent me some young girls who are like in their twenties when I first came out of rehab and they didn't do anything but sit. I called the company and told them not to send me those, but someone who has energy and would work and do what I would need them to do. They have ever since. They wash dishes, make beds, do laundry, mop floors, clean bathrooms, and help me bathe if I need it. They're just wonderful help. They grocery shop or get our meds for us, too, but they don't do any heavy lifting and we don't ask them to do anything too strenuous. But they're real great help. I would recommend them.



    September 10, 2020

    I am a past client of this provider

    Used Home Instead to care for my wife who has Alzheimer’s until she entered a residential facility. I found the care rendered by Home Instead to be competent and caring. Good agency.



    September 6, 2020

    I am a current client of this provider

    Top notch organization from top to bottom. 10 stars to Shannon H. and this superb, caring, understanding witty and very informative staff of Regina, Leanda and Brooke. Also 10 stars to the in the field caregivers, Sharon, Denise, and Brenda. I can’t say enough about this wonderful group of people!

    CEH Family


    February 11, 2020

    I am a past client of this provider

    Home Instead cared for our dad on/off for about 3 years as he struggled with various health challenges, including walking. They provided a variety of services such as food prep, light housekeeping, running errands, driving him to doctor appointments, and getting him dressed. Team was dependable, attentive, kind and respectful. If we had an issue with someone (very minor), they addressed it immediately & supported our requests. They gave us peace of mind that he was being treated like they would treat their family. We highly recommend this organization. Thank you!

    Trish Gray


    January 21, 2019

    I am a current client of this provider

    My mother has Alzheimer's and Vascular Dementia. She is no longer capable of managing her medication. I am so grateful for the excellent care she receives through Home Instead Senior Care. On the days that I cannot help her, Home Instead does. Mom enjoys seeing the staff when they visit. I now have peace of mind that my mother will take her medication correctly.

    T. Speas


    November 2, 2018

    I am a current client of this provider

    You provide professional, yet caring, support. It's a tough combination, but you guys pull it off!

    L. Chapple


    October 26, 2018

    I am a current client of this provider

    Very pleased with the exceptional care my husband has received from everyone at Home Instead Senior Care. All the caregivers are so very loving and caring, always striving to do the very best they can to enrich the daily life of mu husband who suffers from Parkinson's and dementia associated with Parkinson's. I also very pleased with the help I received from the office staff. They are exceptional. I can't think of a better word to describe their commitment. So proud to have everyone at Home Instead with me, helping to care for my husband.

    M. Jackson


    October 24, 2018

    I am a current client of this provider

    Friendly office and staff. Healthcare workers are friendly and prompt. Nurse visits are cordial and helpful.



    June 15, 2018

    I am a past client of this provider

    I was very impressed and happy with caregivers who came to my house twice a week to be with my husband who has dementia. They were courteous and caring and on time. My husband is now in facility for dementia.



    September 9, 2017

    I am a current client of this provider

    Excellent caregivers. Helpful online portal. Flexible and experienced.



    April 18, 2017

    I am a current client of this provider

    We have used Home Instead for many months, and used several locations due to the fact we move our mom from child to child. We all get time to spend with her. Each location has loving and caring employees.



    March 31, 2017

    I am a current client of this provider

    I have received excellent care from Home Instead. My caregiver, Jenny – CNA is always on time and is very skilled at fulfilling my needs. The whole staff is helpful and efficient.



    March 29, 2017

    I am a current client of this provider

    Ms. Dee has been a blessing. A great companion for my mother. She comes in with a great attitude to work and to be a companion with recommendations. I'm thankful to Home Instead and Ms. Dee. Thanks for all you do!



    March 17, 2017

    I am a current client of this provider

    This exceptional organization has been providing assistance to my elderly parents for a number of months. The caregivers have become trusted companions, and they addressed my parents' needs with competency and compassion. The management is extremely helpful and caring, and I am pleased to give Home Instead a very high recommendation.



    February 26, 2017

    I am a current client of this provider

    I love the flexibility I'm afforded; if I need to get Mom to an appointment or go out of town, all I have to do is call and her care will be covered. Everyone is so friendly and helpful. You understand how difficult this process can be for a dementia patient, and are willing to work within my mother's comfort zone to provide her the assistance she needs to stay in her home. You have been life- and sanity-savers; I could not continue to provide for my mother without your help. Thank you, thank you, thank you!



    February 1, 2017

    I am a past client of this provider

    Home Instead showed a great amount of care, and they know and run their business well. They are very knowledgeable of their patients and their needs. Your caretakers are wonderful and caring people.



    January 26, 2017

    I am a current client of this provider

    Having a Customer Advocate that is accessible understanding of my needs has relieves a lot of the stress that comes with the responsibility of being the family Caregiver. Breanna has been there for me to assist with my needs and concerns.



    July 21, 2016

    I am a current client of this provider

    I was referred to Home Instead by a family member. They’re outstanding. I had a personal interview with the team coordinator and the owner of the company. I like their price and minimum hours. They have met their obligations based on our agreement. At the end of the billing cycle, they invoice me by email. I like the flexibility and lack of contract, but the minimum hours is what’s really impressive.



    March 3, 2015

    I am a current client of this provider

    We depend on the local office for occasional "respite" care for mom when we're out of town or working. Mom lives in a retirement community and loves their companion service.



    December 30, 2013

    I am a friend or relative of a resident

    I like Home Instead Senior Care because its affordable and I like their contract visits. We are using them for three months now. The caregiver is very proficient, caring and professional in every way and she's doing really well. We are using her three days a week in the afternoon as companionship for my spouse just to give me some time off. They are very well together and she's very patient in her activities. They are very good and we hope to continue using them.

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    Services and Amenities of Home Instead - Winston/Salem, NC in Winston-Salem, North Carolina

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Winston/Salem, NC in Winston-Salem, North Carolina

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Winston/Salem, NC

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