Home Instead - Statesville, NC

Donald O_7

It gives me a chance to get out and get a breath of air. They do a good job. They send a replacement caregiver when needed.

Paul S_39

They keep him safe while I'm working. They seem to care. A supervisor came to introduce the substitute when someone had to call in. They are thorough, and they understand the importance of their role.

Marilyn J_9

I like that they do not bother me and are friendly. They could have the caregivers clean better.

Millicent B

She recognizes the consistent caregivers and likes them. They are really good with her and take really good care of her. She likes the people that come and she is familiar with them.

Martha F_6

They are not just sitting beside you always, they treat you like you are fine. I like it because they come and do what they need and what I ask.

Ann B_28

I am able to feel secure with the services being provided. I would recommend them to others if anyone asked me.

Dan A_2

They do follow up and supply temporary people to fill in when the normal ones aren't available. I like the friendliness of the caregivers and the staff.

Jean W_25

I had a lot less problems when I used this agency instead of a home. All the people who came were good. I liked the nurse and office people.

Jean W_22

They have caregivers on the weekend. I like that they are reliable.

Anonymous_1718370803

They provide all of my needs. I like that I am aware what is going on because they notify me and their staff is well-trained.

Christine J_10

The services were able to help me a lot. I would recommend them to others since they were good.

Theodore W

They help with folding shirts. I like that they work with your schedule.

Sandy Whitley

My brother lives at my house and is disabled and I drive a truck long distance so I leave him for a week at a time we are so thankful that we have Home Instead all the care givers are amazing and the office staff are as well so I can do my job and not have to worry about weather or not my brother is being taken care of they let me know if anything changes with him so I trust them completely they truly are amazing!!!!’

Sharon

The caregivers have been great, especially Sherry, the one we have now. She is perfect for my parents and her caring touch. She is professional and tries hard to make my family happy. My parents and myself are so pleased with her services.

Loretta

Cannot say enough good things about the care my father receives from this agency. Marth J., Samantha, and their supervisor, Judy G., treat my dad with dignity and respect while providing excellent care. Thank you!

NWT's daughter

Nurse is excellent. Companion is awesome. Helps my mom with chores around the house, paints her nails, takes her places and they look at photo albums together.

Barbara

We are fortunate to have Cathy as our worker with our disabled veterans in my home. She is wonderful and very good to our gentlemen. Our Statesville office is contracted with the V.A. Cathy is a tribute to them.

Snossg

We have been very happy with the Home Instead care givers for my mother over the past three months. We use them to fill in where family can't, usually 2-4 days a month. We has enjoyed every caregiver. I also like that I can look online and see who is with her at any given time.

chrised

Sometimes it is very hard to provide care and get your own appointments done. Home Instead has allowed me the benefit of being with my family part time and also free time to take care of my own needs.

Brittany853807

Having the same dependable caregiver is just a blessing. I am glad I am able to count on them to take care of mom.

rwatts

Home Instead has been a gift from God to our family. My Dads health has improved daily since Home Instead came into the picture. They have all been great to work with from the office staff to the care givers. From my experience they are very honest, an a great support system for me while taking care of Dad.

James062156

We are very pleased with the caregivers that have been coming. They are very professional and complete in everything that we asked. Thank you so much for your service.

Andrea A

Laura is awesome! Wayne and Laura get along wonderful. She is very sweet to me in helping me take care of Wayne. We are a team. We work together. So very grateful to have her in our lives as we go thru this chapter in our lives.

hazelb

I would like to take this opportunity to Thank you for sending Julie to us to care for my husband. Please know we are all so grateful for the care she care gave him and also for the warmth and compassion shown not only to my husband and I but to our family as well. We feel truly blessed to have had you in our lives. With much thanks and affection, Hazel B

matttansky

Great care for my dad

ddavis02

Everyone is VERY responsive to any questions, concerns or changes that may arise. The patient's needs are the primary concern.

captburksgirl

You moved very quickly to help us in an emergency situation and you were very flexible with our needs in a very stressful and rough time. Emily was a joy and I was very comfortable knowing she was with my Dad taking care of him. You kept me up to date all the time on what was going on and had a great communication system to let us know how he did each day. You also alerted me to anything I needed be aware of regarding his surroundings or actions.

carolsirspeedy

The care is so awesome. Our care giver treats my husband with the utmost of kindness.She is professional in a loving sort of way.Her encouragement and help has improved his all round health and attitude in dealing with every day challenges.Knowing she is there brightening his day has also benefited my soul.Peace of mind during the day makes our family life whole again.

rsafriet

Professionalism & genuine care

dhill50

I appreciate the professional and caring staff. It is a comfort for me to know my mother will be safe with her needs met.

barker8126

I needed HELP and HI answered the call. I appreciated the caregivers taking care of me.

mjfinan

Very dedicated and professional staff!

Anonymous West

I love this Company and the people that work for them. They do a great job with my mother. I especially love how the young lady Jessica answers the phone and is always happy. It helps to brighten my day. I recommend them to all of my friends.

Pattie T

Dear Creighton and Tracey, Although it has been some time since we worked with Home Instead, I wanted to write and say thank you for all your help when I needed it with my father. The caregivers you selected both during the time he was able to stay in his home and when he needed extra attention at the facility, were all so helpful and took such good care of him. Hollace and Jackie made it possible for him to be at home longer and after all that time they both came to his funeral. Nancy and Amber came to the facility and sat with him through some transitional times in his illness. You and Home Instead provide a valuable and much needed service for the community. I am grateful. I would recommend you to anyone who asks. Pattie T

Donna Chubb

Scarlet is an excellent caregiver. She is great at communicating with my father. She has experience with older people and does not treat them like children. She follows directions well and is very thorough. She has good people skills and shows interest in their personal lives.

Joseph49

My experience with Home Instead Senior Care so far has been positive. I don't have any complaints. We're using them in a very limited way. They come once a week for three hours to do some cleaning, and light housekeeping. What impressed me was they were very proactive in reaching out to us, and they had good phone manners. They seemed interested in coming down to visit, and find out about our needs.

Caring105151950

We are using Home Instead's caretakers, and they're fabulous. They're excellent and professional. We're glad we chose them. The one thing that really stands out is that they took our caretaker and trained her for days to do things the proper way. 24 hours a day, if there was a problem, you could call them. Their bills are on time and correct. They're so good with my mother-in-law. Even the nurse that comes is terrific.

Esther Cole

Helpers are always on time, pleasant to have around and willing to do anything I need.

Daniel Rodola

Tracy is simply the best! She is caring, efficient, dependable. We couldn't ask for a better friendly-caregiver.

belindab

Home Instead Senior Care is a very professionally run home care organization that truly cares about the welfare of their clients. After my mother had several falls, the last being a fractured pelvis, I was faced with the responsibility to get help for my mother. She was in much pain and unable to be left alone. After asking a nurse in the Statesville area, and asking another professional in the health care field, I was advised that Home Instead would be an excellent choice for home care. After making an appointment with Home Instead, I realized I would be unable to leave my mother to go to their office. The owner actually came to my mother's house to explain the services that were offered. That was 5 months ago, and I have nothing but praise for the staff and the owners of the company. Its is a very qualified staff and everyone is very friendly and pleasant. They have the most up-to-date technology available in the health care field. They are always able to help you with any questions or issues you may have. If you truly want the best care or your loved one, I would highly recommend Home Instead Senior Care. You will be able to rest assured that you have given your family member the best care possible.

Caring75042150

Mom started with Home Instead a week after my online inquiry. The first week they had someone else, the second week they had this woman and she has been there since then. My mom just praises her caregiver all the time. When I’m there, the caregiver is very polite to me. I spoke to her and told her not to take my mom to the grocery often and everything had been better. There was an instance where I called but it was hard for them to answer my questions. It took two days for them to leave a message. I called back at night and they said they will call me in the morning. But it was a day after that somebody got hold of me.

RBr

Our relationship with Home Instead Senior care is great! Our caregiver is professional, compassionate, caring, responsible, considerate and a very hard worker. She is making a difference in allowing my dad to be able to stay in our family home and we are so thankful to have her. We know that if ever there is a time she is not available, that we will have another qualified, trustworthy, caring person to fill in for her. Thank you Home Instead for being there for us!!

Ashley7

We chose to hire the services of Home Instead Senior Care for my grandfather because of the reputation they had for being the best at what they did. When they came out to talk to us, they listened to what we were looking for and what my grandfather's needs were. The caregiver they sent was absolutely wonderful and she became like part of the family. If for some reason she couldn't be there, we knew that they would send an equally capable person to care for him. I felt that the caregiver and my grandfather matched perfectly and we have been nothing but pleased.

joeysue

My father is a current client of Home Instead Senior Care, Statesville, NC. I am an RN with extensive home care and long term care experience and evaluated many home care providers before choosing Home Instead for my Dad. I couldn't be more pleased with their level of integrity and quality of care. The management staff is extremely professional and compassionate, providing very timely response to service requests. My Dad receives Home Health Aide and Companion Services 7 days per week, and has had the same caregiver since start of service almost 2 months ago. Their quality of care and level of communication & oversight is excellent - I can't speak highly enough of this organization. I rest much easier knowing that my Dad is in their reliable care.

Provider Response

Shaggyzack

There are constant changes in caregivers with this office. Multiple times they have had new or substitute caregivers show up in the morning and come into the house with my parent asleep without notifying anyone. That has been very disturbing to me and my parent as they wake up to see a stranger in their house. Part of their service is to provide meals, but they send caregivers that don't know how to cook and admit they do no screening to verify if their caregivers can cook. There is no education on normal dietary needs of older people, such as how to provide low sodium or diabetic meals. One caregiver did not even know what a carbohydrate was and was serving potato soup, potato salad, baked potatoes, mashed potatoes, cornbread, etc at most every meal to a diabetic. Poor caregivers are just cycled on to someone else...maybe you. They do not ask you about making changes in caregivers or review potential caregivers with you to, they just make changes as they see fit, and state if you don't like them let us know and we will send someone else. Your loved one does not want a constant changing of people coming in to help them take baths, dress, and see them nude. Our loved ones, however fragile, still have some dignity. This office does not treat them that way. This office requires that payment for their bill be received 10 days after they mail it. Meaning, you have to write a check and get it back in the mail within 1 day, since a weekend will occur during that time. If two weekends are in that 10 day period you will have to drive to their office and take it to them for it to get there within those 10 days, or they charge late fees. If you decide to use them, someone needs to go the the home EVERY day to check on your loved one. Read the client log EVERY day. Talk to your loved one and make sure that what they are writing in the log is true. Sometimes it is not. The caregivers will put down what they were supposed to do, but that is not always what happened. Sometimes they actually do tell the truth, and it can be shocking. I recommend finding another option besides this company if it is at all possible.

Provider Response