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Home Instead - Salisbury, NC

940 Lee Ann Dr, Concord, NC 28025

(800) 558-0653

Verified Partner

4.72

(11 reviews)

Offers Home Care

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Reviews of Home Instead - Salisbury, NC in Concord, North Carolina

4.72

(11 reviews)

    Pat Lee

    5

    June 30, 2023

    I am a past client of this provider

    We hired Home Instead for my Mother after her hospitalization due to a severe fall at home. Karla was very responsive in meeting with us and getting everything in place for her care. The aides were reliable, compassionate and made her feel comfortable. Mother recovered well and I know we will use then in the future when needed!

    by daughter GW

    5

    June 30, 2023

    I am a past client of this provider

    The team with Home Instead were wonderful. Everyone was professional, friendly and eager to help. They took excellent care of my parents and made them feel like family. I highly recommend them to everyone.

    Sarah

    4

    June 29, 2023

    I am a current client of this provider

    I have someone from Home Instead coming four days a week to help me and that person is very satisfactory. I'm happy with my caregiver, Diane. They're pretty good with scheduling, but I get frustrated sometimes with the people that fill in. The other day, they had texted Diane about coming to a seminar and she texted them back and said, "I can't be there (seminar) Monday, but I will come Tuesday." Instead of her text going to the person that she got it from about the meeting, it went to the scheduler. The scheduler called me and said that Diane couldn't be here Monday, but would be Tuesday, so I was already trying to find somebody. Then, Diane comes in the door and she couldn't understand how that happened and I can't either. They're not supposed to ever just text when they can't come. They're supposed to call and that's what she's always done. This text got mixed up in the office. It doesn't happen frequently, but sometimes things like that do happen in the office. Diane is dependable and always on time. She's an honest person and trustworthy. I've got multiple health problems and I have to have my legs wrapped and pumped every day and she's learned how to do that. I can't even get out of the chair, and she goes on with the work that she does, like washing our clothes or preparing lunch or whatever without supervision. She likes to keep busy. She likes to keep doing things all the time without me even prompting her. If she didn't have anything else to do, then she will ask me, "What would you like for me to do now?" She didn't do a lot of the things the way we do them, but she has learned to do them the way I want them done and where things go. When she gets something out, she knows where to put it back up. More than all this, I feel like she totally cares how she does things and cares about me as a person. I would say she's a good friend as well as a caregiver. The management insists that Diane and I go through them about everything, but we do not because we care about each other personally. We find that we communicate better between each other than we do trying to go through them sometimes. I don't think they have enough competent people in there. I'm in a continued living facility in the independent part, but I knew the person that Diane stayed with before me and I told Diane if something happened that she wasn't gonna be staying with the other lady anymore, that I would like to have her.

    Charles Seegel

    5

    August 17, 2021

    I am a current client of this provider

    As a full time care giver for my wife who loves to craft, I needed some temporary help. I was looking for someone who was an organizer to help with her craft room and able help take care for her. We contacted Home Instead and they set out to find someone to fill our needs. They found exactly what we needed and what we thought was going to be a temporary situation, turned into someone we could not do without. She is always here on time and ready for whatever is needed from her. She and my wife have a great relationship and besides organizing the craft room, she has my wife once again doing what she loves, crafting. She has also given me the help I needed to get some much needed rest. We have no plans on letting her go. Home Instead worked with us to find exactly what we needed! Thanks Home Instead!

    LorriB.

    5

    June 22, 2021

    Other

    I called Home Instead at my father's request for help. He lives alone, and he was forgetting to take medicine, getting confused while driving, and having some difficulty with daily chores like laundry. I work full time and have three teens, so it was just not possible for me to be there to help during the week. The caregivers from Home Instead have taken him on errands, done light housework, and kept him company in general. It has been easy to change the number of days someone comes by when necessary. Home Instead allows my dad to keep living by himself, and that is important to him.

    joyceinconcord

    5

    February 2, 2021

    I am a current client of this provider

    I want to tell you about my amazing caregiver. She has made my life so much better and easier. She has an outgoing personality. I look forward to seeing her on the days she cares for me. She does what every caregiver should do. She cooks my meals for me. She keeps my house clean and she keeps me clean. Most of all she listens and talks to me as a friend. Our conversations are unlimited. We talk about many things. I don’t know what I would do without her. God bless my caregiver and Home Instead

    Daughter LSS

    5

    October 14, 2020

    I am a current client of this provider

    I have been very pleased with the help provided by this agency. My parents look forward to her arrival every day and she is willing to do whatever is needed be it cooking, cleaning or just a friendly chat!

    Jasonk56

    5

    February 26, 2020

    I am a current client of this provider

    very happy with home instead. they are thorough, compassionate, reliable. My dad is getting great care and loves his caregivers. We have no complaints about the service we are getting

    Jill

    5

    January 23, 2020

    I am a current client of this provider

    We are using Home Instead for my mother. Everything seems good so far. The caregiver comes twice a week for companionship, medicine reminders, bathing reminders, and cleaning task reminders. I don't have any issues.

    Beth

    5

    February 1, 2019

    I am a past client of this provider

    We had Home Instead Senior Care for my mother before she passed away. The caregiver was great. They sat with her, did light housework, prepared the food and helped her up and down and out of the bed. Our experience was great, I didn't have any problems at all. They were always on time and always did everything that we asked them to do.

    Caring104970250

    3

    April 20, 2015

    I am a past client of this provider

    Home Instead Senior Care sent people out to the house to stay with my husband while I was at work. I got to work with them through the Lutheran Services for the Aging that gave me hours that I could use. It is whoever happens to be available the day that you need them. You don't get assigned one specific person. At the time I had help from them, I think I had three or four different people. One of them was very experienced. She had been a nurse before and had to give up the nursing field that she was in. She found that she liked dealing one-on-one with people, so she was very good at what she did. One I never actually met. She was a person here in case anything happens, and the other one she was in training to be a nurse and getting experience by sitting with people, and she seemed to care very much about the patient. She had even called to request if they could send her out here the next week to stay with my husband, but he didn't make it that long. I was able to call them and tell them that I needed someone. They sent someone out here to decide what kind of help they can provide, and then whenever I needed them to call the person and tell them not to come, they were available for that.

    Provider Response

    Hello, thank you so much for your review. Our CAREGivers and administrative team were very glad to be a resource to you and your family when needing in home care services. It appears we were able to meet your needs, but your score tell us there may be areas we could improve upon for you. I would be happy to discuss this issue at any time, so feel free to contact me at 704-788-3399.

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    Services and Amenities of Home Instead - Salisbury, NC in Concord, North Carolina

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Salisbury, NC in Concord, North Carolina

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Salisbury, NC

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