Touching Hearts at Home NYC

Miriam F_1

They send people who seem caring. They are flexible.

Margaret D_15

Just being there helps a lot. They were really fast finding someone, and they've been consistent ever since then. They have done a wonderful job finding us the caregiver we asked for!

Olivia W_2

The services are helpful because of my mom and my aunt. They have a good caregiver. I like Touching Hearts at Home because they care about the clients that we are servicing. They are very helpful.

Armetha G

The caregiver brings a lot of knowledge to my mother. We have liked the quality of the workers.

Arnold W_1

They help the most because she is responsible, and she takes my husband as her personal responsibility. The service is very special. I always feel like they are doing the best for my husband.

Patricia J_19

She likes that she had someone there with her. They were easy to work with, and she likes them.

Willam F

Have the aide be more creative. They are reliable.

Nancy C_37

The most helpful they've been is with her diet and nutrition. I like that they customize the care.

Anonymous_7524

The caregivers need to make sure he cleans and bathes himself and help him do that. There was an incident last weekend where we got called at 9:53 a.m. that someone would not be getting in at 10 a.m.

Francesca T

They have been friendly and accommodating. I am happy with their services.

Lisa N_8

I like the caregivers that came to my house and took care of me. They were high caliber. I liked the people that work there, and I liked their employees.

Almeta G

They make sure the person is here on time and do their job. They caregiver is always on time and willing to do what is needed done and capable of doing it.

Judy W_35

They have phone calls and let me know what is going on. I like that they have been real respondent in letting me know what they are doing.

Roberta W_1

It frees up my time quite a bit. They seem attentive and they pay attention to details.

Catherine Y

The most important thing was to wash and bathe her every day, they were just very helpful they took her out for a walk and interacted with her. They were very quick to turn around and very thorough and very reliable people.

Margaret P_11

I don't have the strength and time, so they are very valuable to me and them free me from daily chores. I would recommend them because they seem to have good people and I call if I have a problem.

Scarab F

We feel like there is genuine care there. Before the care he was relying on friends. He would go a couple days without a shower. Touching Hearts at Home are easy to reach and are very responsive even on weekends and evenings.

Meira M

I do not go out without them. So far, they have provided aid when I needed it.

Donald C_20

She is very relaxed and direct. I like that they respond quickly, and the caregiver is cable and is on time and she does a good job.

June W_8

They could lower the prices. Some of the individuals have been outstanding.

David P_35

Brandon is able to relieve my pressure. He has been with us for years. The staff is good, but they could improve the communication between office and caregiver.

Richard B_63

They remember things that I need and want without me having to ask them continually. I like that the two people I have now been very kind.

Susan S_65

I like Michelle and I like the caregivers. That it exist, I like everything about the company.

Margaret L_19

They help with feeding her. I like them because they are on time.

Ram P

My dad has a hard time sitting and standing on his own and the caregiver was able to help him walk each day. They have quick service, usually within 48 hours.

John H_63

They made my experience positive by sending a very good aide. I would like to see the speed of communication improved.

Jean M_34

The worker was there for night time care and she took temporary care of my mom. The agency was very responsive.

Mark P_11

Cliff is a terrific guy who is very helpful. I like my caregiver.

Gloria F_4

They are very friendly. I like the home attendants. They are very professional.

David H_43

They have been good about communicating for the most part. I like the person that we have and the accountability.

Anonymous_6571

They made my experience positive by shopping. They could improve accessibility.

Mildred Z_2

We don't need as much care as the minimum requires but with the quality of care, I guess it's ok. The staff really cares about her.

Provider Response

Mary K_43

They helped the most by taking care of my personal needs. I liked them because they are reliable and they did their jobs.

Tesfaye A_1

In the beginning they were good, but they've gotten steadily worse. They could listen to me more. They seem to think that they are doing us a favor, but we're paying them. It seems like they're saying "Take it or leave it".

Brigitte W

They make sure my wife doesn't get into trouble and they heat her lunch. They show up on time.

Barbara M_64

Touching Hearts at Home has made my experience positive by sending good caregivers. Touching Hearts at Home could make me want to recommend them more if they could improve their employee turnover rates.

Anonymous_6127

The caregiver has helped the most by taking me for a walk in my wheelchair. I think the caregiver could be more gentle and efficient while doing things around the house.

Roger S_16

He's partially non-verbal. They touch each area with mobility and memory. I like that the aides are well-matched to what he needs.

Winnie N_1

They kept me up to date on the aide that I would have for my mother. I like their aides. They were very conscientious.

Anonymous_5872

They need to make sure that they have a caregiver to come to me. They could improve by enforcing the punctuality of the aides.

Anonymous_5881

The agency was there to provide care for him when we couldn't find anyone else to. I wish they had gotten people that were closer to us. It would've been nice to have people who were close by and easy to get in contact with.

Elizabeth F_5

I was able to relax which helped the most. I liked the responsiveness of the manager we had.

Anonymous_5728

The aid that was provided by this agency was very good. This agency should improve their communication.

Anonymous_5671

They were supportive and they knew how to talk. The caregivers they provided for my husband were good.

Anonymous_5693

They help by preparing meals and shopping. I don't like the cost.

Brenda A_4

They've made my experience positive by sending a positive caregiver. I like Touching Hearts at Home because they sent me a caregiver who I can trust.

Anonymous_5532

They could help more with doing what needs to be done. I like the aides that work here, they are very professional.

Sarah W_3

They help the most with the shopping and cooking. Both of the people who have come to help me out have been kind, intelligent and resourceful.

Dorothy M_22

I am able to know that my mother is in good care. I like how they are very compassionate.

Anna P. D

She had no complaints. The person we had caregiving was absolutely amazing. They have excellent communication.

Anonymous_5196

She was more upset with the caregiver than helped by them. They didn't seem to have someone who could really provide the care that my mom needed.

Eileen S_6

She helps my mother in all areas. The caregiver they sent is very nice, understanding, and caring.

Margaret S_32

I need someone to walk with me and the caregivers do that. I like Star, she is kind. The caregivers are timely.

Margaret M_26

They did what they said they were going to without any arguments. Everything was what she wanted. They were very efficient and reliable.

Mildred G

They help most by following recommendations and making the right decisions. They are very good. The people are responsible, responsive, and intelligent.

Richard H_40

I like that they are just being here everyday. I like that there is good communication with the representative and answers questions I have.

Shirley Anne S

They are very reliable for her. I appreciate the personal care they provide my aunt.

Kien Yuan Y

When the caregivers are here, they do everything that we ask for within their boundary. The caregivers are very professional. I would absolutely recommend this agency to a friend.

Denise S_11

The services help her to get around and have a more normal life. The caregiver was a great gal.

Mirna P

She made her lunch. They were available every time I called, and every time I emailed they would respond to me.

Barbara F_17

They help her be more active and eat more. The aides are very personable and knew what they were knowledgeable in.

Barbara P_41

Barbara is very happy with the caregiver. She likes how she can have a conversation with the caregiver and has her companionship. They are professional, they provide great care, and they are friendly.

Arnold A

They were very good people. They were courteous, helpful, and knew exactly what to do.

John C_39

The lady anticipates what is needed to be done. I like they work with me in the payment and they lady they sent me is excellent.

pennybiz

Touching Hearts has provided our family peace of mind. We know that everyday our dad is getting the care he needs and that our mom is receiving the support she deserves. Overall, the caregivers have been so helpful and caring. Can't imagine what we would do without Touching Hearts

malloryh

My 91 year old mother, an upper east side resident, has started showing some signs of memory loss / Dementia and I wish we would have called these folks sooner. Balancing my busy schedule between work, the kids, and taking care of mom more than we used to really started to take a toll. The Caregivers seem to really want to be there helping her and this has allowed our visits to her to feel a lot more "back to normal". I hope things continue as well as they've started!

marshycoco

Touching Hearts at Home has the most compassionate, helpful people who really understand how to work with the elderly. We called after my 88 year old mother in law fell and broke her hip and needed more home care after rehabilitation than what insurance would cover. After that the question is, "Where do we go from here?" Fortunately we found them. This is a truly wonderful and caring organization.

lonx

Touching Hearts is probably the best company I have ever used. They are taking care of my brother. My brother has a lot of problems including emotional ones and they know exactly how to take care of him with HEART. Please keep up the great work.

Margaret473568

We hired Touching Hearts at Home - Manhattan, and the caregiver is OK. If my husband needs something, I need her to help him with it. I was given a caregiver within two days, and they are very good at accommodating my needs. I don't have complaints about their billing.

pepinm

We hired Touching Hearts at Home to take care of our dear friend all the way in NYC. We live in Tennessee so we needed a company that is in constant contact with us in regards to our friends care and we have certainly found that to be true with Touching Hearts. I absolutely love the Portal so everyone is on the same page and I can always see what our friend has been up to.

Jackiejd

I reached out to Touching Hearts at Home to provide customized in-home care for my father, and some needed respite services and onsite moral support for his wife. I can't find enough positive things to say about how impressed I've been with the level of responsiveness and service Craig has provided. As the adult "child" living out-of-state, Craig has kept me in the loop as to how things are going in my dad's household, and he's generously shared useful information and resources that supports our family's ability to create the best environment possible for my dad. The aide assigned to work with our family is excellent, and the peace of mind in having Touching Hearts at Home "on the job" is invaluable. I'd recommend this provider without hesitation.