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Right at Home Omaha Metro

13304 West Center Road, Omaha, NE 68144

(402) 383-2937

Verified Partner

4.36

(92 reviews)

Offers Home Care

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Reviews of Right at Home Omaha Metro in Omaha, Nebraska

4.36

(92 reviews)

    Provider of Choice 2024Employer of Choice 2024
    Home Care Pulse Certified 2024

    Lori F_6

    5

    May 24, 2024

    I am a current client of this provider

    They take care of her needs. I like that they can provide caregivers.

    Ben N

    5

    May 13, 2024

    I am a current client of this provider

    The caregiver has been helpful with getting her to the restroom. I like that they are consistent.

    Harriet W_3

    5

    May 9, 2024

    I am a current client of this provider

    They have been good, if anything is going on, they reach out to me. It's easy to get a hold of them. They have been really good for us, and they touch all bases for us.

    Anonymous_1713520287

    4

    April 19, 2024

    I am a current client of this provider

    They make it possible for me to leave the house. They need to ensure timeliness.

    Peter k

    5

    April 12, 2024

    I am a current client of this provider

    Your agency comes over twice a week to help me with like cleaning and shopping if I need it which is working out so great I could not be happier. I didn’t realize how bad I needed to help until I received it from you guys and I’m just thrilled everything is working out.

    Shirley S_36

    4

    April 9, 2024

    I am a current client of this provider

    I require a lot of help, but they have been good. When it works it works very well, it allows me to be home and not be someplace else.

    Charlotte V_1

    5

    April 9, 2024

    I am a current client of this provider

    They give showers regularly, and they help supervise me during exercises. They are courteous, professional, and prompt.

    Marcie A_1

    4

    April 3, 2024

    I am a current client of this provider

    They could improve the scheduling. We both have to call and schedule, and I feel like there could be an easier way. I like our caregiver. He is top-notch.

    Donald H_19

    5

    March 20, 2024

    I am a current client of this provider

    The agency has made it possible for us to get to appointments to make our experience positive. I would recommend them because they've been helpful giving us rides to where we need to go.

    Laura C_22

    5

    March 20, 2024

    I am a current client of this provider

    I think it's good. Our experience has been positive because they give us feedback and they check up on us every once in a while. I like this agency because I like the people they have; they're nice. If someone can't come, they make arrangements for someone else to come.

    Charles "Chuck" H_5

    5

    March 18, 2024

    I am a current client of this provider

    They get me out of bed, and they bathe me. I like that they get everything right.

    Greg S_11

    5

    March 4, 2024

    I am a current client of this provider

    They've helped me the most by being friendly and helpful. They're very reliable. I like that they're very caring and that they work very hard to help me out.

    Christina L_3

    4

    March 4, 2024

    I am a current client of this provider

    They provide me with help that fits with my lifestyle. I like their promptness.

    Sharon D_21

    4

    March 4, 2024

    I am a current client of this provider

    I like that they make it possible for me to run errands. The service is how I survive and have the sanity that I need. They do not communicate much in the office and have abundant IT issues.

    Corliss G

    5

    February 16, 2024

    I am a current client of this provider

    I find it's very helpful. They call me if any problems arise. They work with me if changes are needed. I like they have quality caregivers. They're accommodating.

    Anonymous_1707734783

    5

    February 12, 2024

    I am a current client of this provider

    I look forward to them being here. One of the caregivers does a lot for me and goes above and beyond. They're a good agency. I know that one of the caregivers that comes out is excellent.

    Connie B_18

    4

    February 12, 2024

    I am a current client of this provider

    I think just calling in frequently to see if they are doing their work would make my life easier. I don't think there is anything that can be improved. They arrive on time and do their job, and that is amazing.

    Michelle L_10

    5

    February 7, 2024

    I am a current client of this provider

    Tim has a great rapport with my husband. I like Tim, our caretaker, the most.

    Anonymous_7428

    4

    February 6, 2024

    I am a current client of this provider

    They have enabled me to stay in my home. Their representatives or helpers efficiency.

    Andrea K_4

    5

    February 2, 2024

    I am a current client of this provider

    They are always there if we need them. They are good people. They are easy to work with, very helpful.

    Suman M

    3

    January 19, 2024

    I am a current client of this provider

    The agency could make my life easier by sending one person at a time. I would like the agency to improve because they keep sending new caregivers frequently. We don't know if they're good or not.

    Richard M_50

    5

    January 8, 2024

    I am a current client of this provider

    Joey helped me with my husband. He passed away in October and my sons decided Joey should stay to help me. I like Joey very much.

    Janet B_23

    5

    January 8, 2024

    I am a current client of this provider

    It's a communication thing. They keep on top of things and if they ask questions they call me. Of all of the agencies I have worked with, they are the most communicative. They constantly tell me even if it's just for minor things, which is good.

    Mary D_54

    5

    January 3, 2024

    I am a current client of this provider

    They show up on time and know what they are doing. They do anything that is asked of them. They've always been able to accomodate us even though we are just part time use.

    LaNita K

    5

    December 19, 2023

    I am a current client of this provider

    I couldn't get groceries or my hair done if I didn't have them come. I like that the young lady that I have now is wonderful, and Connie has been the best that I have had.

    Laura K_15

    4

    December 7, 2023

    I am a current client of this provider

    They give me peace of mind knowing he is taken care of. They need to improve the turnover rate.

    Fran W_2

    5

    December 6, 2023

    I am a current client of this provider

    The provider has helped me the most because she helps me shower and shampoo. She also cleans, and now she's washing sheets. I like this agency because they are efficient and friendly.

    Beverly H_11

    5

    December 4, 2023

    I am a current client of this provider

    I am getting stronger, I have great caregivers. I like that I have some choices, I could call and let them know if I don't want someone back.

    Anonymous_7176

    4

    November 8, 2023

    I am a current client of this provider

    the client and the caregivers have a language barrier and that is an issue. Otherwise, they're doing well. I am not sure what the agency needs to improve on. I like that they come on time, they care, they're understanding, and patient.

    Thomas A_6

    1

    November 7, 2023

    I am a past client of this provider

    It was a huge inconvenience and made my dad feel bad. We had to make arrangements for a family member to be with him. They need to show up. We tried getting nurses to come and usually about 2 hours before the appointment I'd be told that they couldn't come.

    Jenene K

    4

    November 2, 2023

    I am a current client of this provider

    When they come, if I want to go shopping, they are very willing to take me shopping. But I can't shop for three hours. They come the day after my house is cleaned by house cleaners. Three hours is too many for me. I have no objection to it if I need them, but I don't need them every week.

    Franklin "Frank" H

    4

    November 2, 2023

    I am a current client of this provider

    Most of the time, they send people that are competent and seem to be very caring people. They could improve when the caregiver comes, that they be more consistent because we have several no shows.

    Jean V

    5

    October 23, 2023

    I am a current client of this provider

    One thing the agency has done is when you call, there is always someone available to answer. One thing I like about the agency is the people they send that are qualified.

    Tami P

    5

    October 5, 2023

    I am a current client of this provider

    They give my brother's girlfriend time to do other things. I like that they are friendly, on time, and they do what is asked.

    Willie E. H

    5

    October 3, 2023

    I am a current client of this provider

    They come over to help out with my daily needs. The ladies are cool, and I have no complaints.

    Del S

    5

    September 7, 2023

    I am a current client of this provider

    They are good, they come and help with tube feeding. They have been excellent. I like that they are available by phone and in person.

    Debbie B_22

    5

    August 22, 2023

    I am a current client of this provider

    They come and help with things like providing personal hygiene like washing him up. I like that they are here when they say they will be.

    Gerald D_3

    5

    August 22, 2023

    I am a current client of this provider

    They come to get it done and leave. They're on time.

    Sam C_4

    4

    August 9, 2023

    I am a current client of this provider

    The quality of the caregiver makes the different. I would recommend them because they are trying to get their act together. They will send someone to make it right.

    Timothy "Tim" C

    4

    July 24, 2023

    I am a current client of this provider

    They listened to what I had to say and responded to it. They are pretty caring.

    Yvonne W_8

    5

    July 7, 2023

    I am a current client of this provider

    It makes a major difference. They keep you updated to changes.

    Gil and Gladys A

    5

    July 7, 2023

    I am a current client of this provider

    We really appreciate that she drives us where we need to go since I like the caregiver. She is so nice.

    Karen K_41

    4

    July 5, 2023

    I am a current client of this provider

    They have talked to me and we have a good time. They make me feel better. They are friendly. I have nothing against them.

    Rosalind P_1

    4

    June 26, 2023

    I am a current client of this provider

    They show up when they say they will. They can continue to do as well as they have been doing. I have no problems with them. I would recommend them because the people that have been sent her have all been good.

    James "Jim" N

    5

    June 23, 2023

    I am a current client of this provider

    The services are helped and help me the most with the client's showers. I like the convenience and it is a great help.

    Larry C_18

    3

    June 12, 2023

    I am a current client of this provider

    They can just have older caregivers. I would like to see them improve on having older caregivers.

    Roger L_5

    5

    June 9, 2023

    I am a current client of this provider

    They have helped the most with making sure he is okay. I would recommend them because they listen and treat us like real people.

    Janice M_14

    4

    May 23, 2023

    I am a current client of this provider

    Everything is good. They always want to see that you have food, that is their main goal. They could improve so that the help gets here on time.

    Judith "Judy" G

    5

    May 8, 2023

    I am a current client of this provider

    The provider has helped me the most by giving me a shower. I like that they provide the necessary needs that I need.

    Anonymous_7290

    5

    May 2, 2023

    I am a current client of this provider

    The agency is very helpful and on time and very pleasant to speak with. The staff from Right at Home are friendly and do a good job with my husband.

    Anne H_15

    4

    April 12, 2023

    I am a current client of this provider

    They could be a better way to communicate. Sometimes calling them is a bit of a problem because things gets lost in the shuffle. They are short staff and they sometimes can't provide someone.

    Masonleen J

    4

    March 7, 2023

    I am a current client of this provider

    It allows me to go run errands and not have to worry about my mother. There's a shortage going around. I'd like a steady caregiver, but every week it's a different person, and it's difficult getting my mother to get used to it.

    Joann J

    5

    March 7, 2023

    I am a current client of this provider

    They talk things out to make sure what we're doing is right. They are very good about what they're doing.

    Scott R_5

    5

    March 6, 2023

    I am a current client of this provider

    My mom is not the easiest to work with, them having the patience to help her has been good. I like that they are consistent.

    Wesley H_1

    5

    February 10, 2023

    I am a current client of this provider

    The caregivers help me with cleaning. They are willing to do what we ask.

    Mary J_47

    4

    February 2, 2023

    I am a current client of this provider

    I appreciate the effort to find caregivers that are compatible with my father. Some of the caregivers could be more proactive with some of the chores he needs to be done. I like that it is easy to work with the admin and manager.

    Mary B_127

    3

    February 2, 2023

    I am a current client of this provider

    The agency needs more back up help that are qualified. Right at home could be provide better training and planning. They could schedule people closer to where they work.

    Anonymous_6169

    2

    January 19, 2023

    I am a current client of this provider

    They could have showed up on time. They could get some better staff and more of them.

    Provider Response

    Thank you for your feedback and we are sorry this has been your experience and we will do our best to ensure our caregivers follow our attendance policy better in the future. We do our best to hire excellent, experienced Caregivers and are always doing everything we can to hire additional staff.

    Ronald B_19

    4

    January 12, 2023

    I am a current client of this provider

    It helps us immensely because we are both handicapped, and the caregiver helps with things around the house. Some of the caregivers weren't trained to do the housework, and they weren't really staying on task.

    Betty H_34

    5

    January 4, 2023

    I am a past client of this provider

    When we really needed help with my sister, they were there. We were very happy with the help that was given us and it kept us informed.

    Michelle M_27

    5

    January 4, 2023

    I am a current client of this provider

    We had consistent caregivers, which I appreciated. I would like them to improve the ability to communicate with the caregivers through an app or something like that.

    Roger D_9

    3

    November 18, 2022

    I am a current client of this provider

    They shower me and get me up. They could improve communication.

    Dennis G_14

    3

    November 10, 2022

    I am a current client of this provider

    They help the most by getting me up out of bed. They need to do better with scheduling.

    Bert Y

    5

    November 3, 2022

    I am a current client of this provider

    I need the help and they are here when needed. I like the person who comes to help.

    Melinda D_1

    2

    October 24, 2022

    I am a past client of this provider

    They could screen their employees more. I had a caregiver who never really showed up or did anything, but they billed me for every minute they were supposed to be here. They also billed me for the time their people came out to see what the problem was.

    Provider Response

    Thank you for your feedback and we are sorry this is your experience. We do an in-depth background check process on all employees and each employee is bonded and insured. We do our best to match our Caregivers with our clients and try to make sure the caregiver is following the in-depth plan of care.

    Anonymous_6570

    3

    October 7, 2022

    I am a current client of this provider

    The caregivers are only doing basics. They can make sure I don't have constant change in personnel. We would like one consistent caregiver.

    Anonymous_6550

    4

    October 4, 2022

    I am a current client of this provider

    She has been helpful. I like that she takes charge.

    Neal S_1

    5

    September 27, 2022

    I am a current client of this provider

    I am feeling better and getting better. I like the physical therapy.

    Helen B_26

    3

    September 14, 2022

    I am a current client of this provider

    We're finding out how the new caregiver will perform, the other had a really poor performance. They have been here roughly 12 times, during these times we've had over 5 people, my wife cannot handle that many people coming in, so just today they solved the issue.

    Murray T

    5

    September 2, 2022

    I am a past client of this provider

    The caregivers were all different. The second would find something to do like mop the floors and sanitize everything. The first girl did not know what to do and the second girl was willing to do anything but had nothing to do. His swelling and everything has gotten better. He refuses to leave his room. We only need his room to be cleaned and I usually do that.

    James N_16

    5

    September 2, 2022

    I am a current client of this provider

    They allowed me to have a schedule I can count on. That makes it easier to do everything else in my life. So far the people have shown up on time and did everything they were supposed to do. I have no complaints.

    Albert & Pat A

    5

    August 18, 2022

    I am a current client of this provider

    They have made it a positive experience by making my life wonderful. They take care of me and my wife. They made it so that we can stay home. I like that they have been good to me. The caregiver has been very good.

    Barbara W_36

    5

    August 11, 2022

    I am a current client of this provider

    I don't know what I would do without them. They're always wanting to help me. I like that they're caring and organized.

    William "Bill" R_3

    3

    August 5, 2022

    I am a past client of this provider

    The people they sent were good. I can tell that they really cared about my husband. They were not honest about about the cost. I only needed one person. They sent 3 people in the day and 3 at night at $65 each person. They had originally told me that I would be paying $35 for just one person. They kept sending more people.

    Gary H_17

    4

    July 19, 2022

    I am a current client of this provider

    I feel like I can leave the house and leave him in good care. Their answering service is poor.

    Marilyn H_14

    5

    July 2, 2022

    I am a current client of this provider

    I can only use 1 arm, so they help change my sheets on my bed. They have done laundry and folded clothes, whatever I ask to be done they do. They have been very accommodating in me changing schedule shifts.

    EJ F

    5

    July 2, 2022

    I am a current client of this provider

    They have had some trouble with her since she was adjusting. The tried to help. They are on time when they get here. I wish I could have a caregiver to do some better cooking. Also, with going to the dr they are able to sit with her.

    Lavern B_1

    4

    June 14, 2022

    I am a current client of this provider

    I'm blind, so there's not much they can do to improve my life. Everything's going alright.

    Anonymous_6143

    3

    June 14, 2022

    I am a current client of this provider

    I get my clothes and dishes done. I would like them to send more mature caregivers and more conscious people and those who will take initiative.

    Anonymous_6165

    5

    June 2, 2022

    I am a current client of this provider

    Their caregiver giving me the assistance I need has helped the most. I thought the person that came out to interview me was wonderful and my caregiver is wonderful.

    Michelle W_10

    5

    June 2, 2022

    I am a current client of this provider

    I get some time on my hands and I have the opportunity to get out of the house. I like that they have been very reliable.

    Sharon B_35

    4

    June 2, 2022

    I am a current client of this provider

    They help me clean. They could train their people more.

    Larry and Judy R

    4

    June 2, 2022

    I am a current client of this provider

    They could make it easier to pay the bill. They got me a good girl for our care.

    Jerome D_2

    5

    May 24, 2022

    I am a current client of this provider

    The women that they have sent have been really helpful with the issues that we have. They are really good at informing us about what is going on, and the people they send are good.

    Vicki O_2

    5

    May 13, 2022

    I am a current client of this provider

    It's great because I know they are there and it helps me not worry about her mistaking her medicine. They do pick up but some of them don't do as much as they should. I think that the agency is very honest and they try to do what they can do, my sister is difficult and they've handled her very well.

    Nancy M_59

    5

    May 6, 2022

    I am a current client of this provider

    They provided an easy process of getting someone to care for my mom. I like that they had someone available on such short notice.

    Lisa L_24

    5

    May 3, 2022

    I am a current client of this provider

    The provider helps me have eyes on my father when I can't. I like the agency because they are always in communication with me.

    Anonymous_6107

    4

    May 3, 2022

    I am a current client of this provider

    It has allowed me to have free time away to do things that I need to. They could improve the consistency of the staff hours.

    DMoore

    5

    September 10, 2021

    I am a current client of this provider

    Right at Home came to the rescue when I needed 24/7 caregivers for my mom under very difficult circumstances. For over a year they have provided excellent service to me and my mom. I have felt 100% comfortable knowing that the caregivers were taking amazing care of my mom. Based on the level of care my mom received I can confidently say that some of her caregivers really love her. I am very picky about how my mom is cared for and Right at Home has been amazing. I am so grateful!

    FSB

    1

    February 2, 2021

    Other

    My husband fell on New Years Eve (no, not alcohol related). He had mobility issues before the fall. We needed HELP on New Years Day. Called RAH as they were recommended. Had to call them back 4 hours later because no one had contacted me. “Ok, we’ll get someone to call and do assessment.” Hour later, had to call them back, again. Finally Allisa from RAH called me. She had no idea what their rates were for where we live and no idea what the time limit might be. She had nurse Karen call for assessment. All I can say about her is that she was absolutely the most UNCARING person I’ve ever talked to. She gave me excuse after excuse why they couldn’t help. “It’s New Years, you live too far, you have dogs, it’s late notice....(sorry, I guess I should’ve planned my husbands accident better).” Karen definitely missed the care and compassionate class at nurses school. I could NEVER recommend this company. If they treat their patients like this, it’s would be scary and unsafe to have them in your home caring for your loved one.

    Provider Response

    Thank you for your review and for bringing your situation to our attention. Right at home strives to provide excellent care and customer service and we’re so sorry to hear this was not met in your interaction with our business. We aim to respond quickly and compassionately to every call, and if we can't help we always want to be a resource. It sounds like we really missed the mark when you called. Your feedback helps us get better and we have addressed the issues with the appropriate staff. I hope you will accept my sincerest apologies on behalf of everyone on the team- thank you again for your valuable feedback.

    MHH

    5

    March 30, 2019

    I am a current client of this provider

    Mere words cannot even begin to express the incredible impact the amazing team at Right at Home Omaha Metro has had for my mom, dad, my sisters and me. Right at home has been providing companion and personal care service for mom for almost a year now. While initially, we started with 10 hours a week to ensure mom was safe while Dad ran errands or attended coffee with friends, our needs have continued to grow. As mom's Alzheimer's has progressed, Right at Home has been right there with us and absolutely amazing in guiding our family through the changes mom is experiencing. We now have Right at Home helping mom about 50 hours a week. I cannot begin to express how comforting it is to know that a Right at Home caregiver is right there by mom's side to help her with daily activities and allowing my Dad to be the husband. The empathy, compassion, support, expertise, and professionalism of the Right at Home team is demonstrated daily throughout the company. The caregivers helping my mom are truly angels from above. They care for my mom like a family member and one caregiver even made my mom a darling "fidgit blanket" that helps calm and soothe her when she becomes agitated. With Right at Home's help, they are adding joy, comfort, support, and peace of mind everyday for our family. Without a doubt, Kristi and her team are delivering on their mission of improving the quality of life for those they serve. The entire team is a blessing and extremely responsive. Through their support, my mom and dad (who will be married 65 years in 2019) are able to stay together in their home until God calls them to his home.

    Ann726

    5

    July 26, 2011

    Other

    The people at Right at Home responded to a family emergency over a long holiday weekend and were patient, kind, caring, and understanding. They were able to get a caregiver into my family member's home within hours to help out.

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    Services and Amenities of Right at Home Omaha Metro in Omaha, Nebraska

    Rates

    • Hourly Rate: Varies - Call for Rates

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    About Right at Home Omaha Metro in Omaha, Nebraska

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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    Map of Right at Home Omaha Metro

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    Caring.com

    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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