Right at Home Omaha Metro

Shirley S_36

I have some challenges in my own life, so I am staying at home instead of going to work, and it has given me a lot of freedom. The agency has worked well with me and my needs. They are very understanding and helpful, they have let me cancel with 24 hours' notice, and they handle all of the ups and downs in life, and work well with me. The attitude and demeanor of the people and two women I work with are very friendly and helpful and have a can-do attitude.

Brenda L_16

They're here to care for my mom when I can't be here. The schedulers are great, and they will work through any situation with you.

Jeff C_15

The service has a very positive effect. The agency communicates well.

Laura C_22

I appreciate the help I get from them. I like the caregivers that they have been sending. I like that they will provide a replacement caregiver.

Doug R_4

It's been a net positive, it is really critical he needs catheter care. It has been helpful and impactful. They're not perfect but they are pretty good.

Terry C_15

The agency gave me a better attitude towards life to make my experience positive. I would recommend them because the people are very friendly and qualified in their job.

Anonymous_7428

They do the necessary jobs in my home. They are very dependable and their services are excellent.

Richard M_50

They are really good about keeping in touch. I just like it. I like the people who call me. I like Joey the best.

James "Jim" B_4

I like that they will run errands and help out around the house. Most of the workers I have had have been good.

Dennis G_14

I can rely on them a little better than I could in the past. I can count on them to get someone here. They are much more supportive in finding replacements when I need them. They keep me up-to date.

Willie E. H

A different person is being sent every week, I've had six different people coming to my house, and I don't like it. I've told them what caregiver I like, and I just want them to send her, they don't listen and don't care. I don't like doing surveys all the time and sending people at different times.

Jean V

They are very helpful with carrying heavy things, helping with groceries, etc. I really appreciate that they are reliable.

Colleen K_4

The agency has enabled opportunities for further development. I would recommend them for flexibility and follow-through.

Richard "Dick" C

They were easy to work with. I would recommend them because I like the people that they sent.

LaNita K

She comes in and is bright and happy. I like my caregiver.

Beverly H_11

When I've been upset, they've tried to correct it. I would recommend them because most of them that help me, have been really good.

Franklin "Frank" H

We are happy with the care that Frank was getting. Frank is getting a lot of help with the things that he can't do on his own anymore and we have gotten a lot of help from them. The nurses and the administrators came out to visit our home to see what Frank specifically needed. I hired them to help me too.

Patricia H_47

They have good caregivers to make my experience positive. I would recommend them because they just seem to do their job well.

Teresa E_3

She only comes once every two weeks and when she does, it is very thorough. I like the person they have chosen to take care of me.

Peter K_13

They do a great job. They help me clean; it takes me hours to clean. It makes me feel good. They have great caregivers.

Lori F_6

They take care of her needs. I like that they can provide caregivers.

Ben N

The caregiver has been helpful with getting her to the restroom. I like that they are consistent.

Anonymous_1713520287

They make it possible for me to leave the house. They need to ensure timeliness.

Peter k

Your agency comes over twice a week to help me with like cleaning and shopping if I need it which is working out so great I could not be happier. I didn’t realize how bad I needed to help until I received it from you guys and I’m just thrilled everything is working out.

Charlotte V_1

They give showers regularly, and they help supervise me during exercises. They are courteous, professional, and prompt.

Marcie A_1

They could improve the scheduling. We both have to call and schedule, and I feel like there could be an easier way. I like our caregiver. He is top-notch.

Donald H_19

The agency has made it possible for us to get to appointments to make our experience positive. I would recommend them because they've been helpful giving us rides to where we need to go.

Charles "Chuck" H_5

They get me out of bed, and they bathe me. I like that they get everything right.

Greg S_11

They've helped me the most by being friendly and helpful. They're very reliable. I like that they're very caring and that they work very hard to help me out.

Sharon D_21

I like that they make it possible for me to run errands. The service is how I survive and have the sanity that I need. They do not communicate much in the office and have abundant IT issues.

Anonymous_1707734783

I look forward to them being here. One of the caregivers does a lot for me and goes above and beyond. They're a good agency. I know that one of the caregivers that comes out is excellent.

Connie B_18

I think just calling in frequently to see if they are doing their work would make my life easier. I don't think there is anything that can be improved. They arrive on time and do their job, and that is amazing.

Michelle L_10

Tim has a great rapport with my husband. I like Tim, our caretaker, the most.

Andrea K_4

They are always there if we need them. They are good people. They are easy to work with, very helpful.

Suman M

The agency could make my life easier by sending one person at a time. I would like the agency to improve because they keep sending new caregivers frequently. We don't know if they're good or not.

Janet B_23

It's a communication thing. They keep on top of things and if they ask questions they call me. Of all of the agencies I have worked with, they are the most communicative. They constantly tell me even if it's just for minor things, which is good.

Mary D_54

They show up on time and know what they are doing. They do anything that is asked of them. They've always been able to accomodate us even though we are just part time use.

Laura K_15

They give me peace of mind knowing he is taken care of. They need to improve the turnover rate.

Fran W_2

The provider has helped me the most because she helps me shower and shampoo. She also cleans, and now she's washing sheets. I like this agency because they are efficient and friendly.

Anonymous_7176

the client and the caregivers have a language barrier and that is an issue. Otherwise, they're doing well. I am not sure what the agency needs to improve on. I like that they come on time, they care, they're understanding, and patient.

Thomas A_6

It was a huge inconvenience and made my dad feel bad. We had to make arrangements for a family member to be with him. They need to show up. We tried getting nurses to come and usually about 2 hours before the appointment I'd be told that they couldn't come.

Jenene K

When they come, if I want to go shopping, they are very willing to take me shopping. But I can't shop for three hours. They come the day after my house is cleaned by house cleaners. Three hours is too many for me. I have no objection to it if I need them, but I don't need them every week.

Tami P

They give my brother's girlfriend time to do other things. I like that they are friendly, on time, and they do what is asked.

Del S

They are good, they come and help with tube feeding. They have been excellent. I like that they are available by phone and in person.

Gerald D_3

They come to get it done and leave. They're on time.

Sam C_4

The quality of the caregiver makes the different. I would recommend them because they are trying to get their act together. They will send someone to make it right.

Timothy "Tim" C

They listened to what I had to say and responded to it. They are pretty caring.

Yvonne W_8

It makes a major difference. They keep you updated to changes.

Gil and Gladys A

We really appreciate that she drives us where we need to go since I like the caregiver. She is so nice.

Karen K_41

They have talked to me and we have a good time. They make me feel better. They are friendly. I have nothing against them.

Rosalind P_1

They show up when they say they will. They can continue to do as well as they have been doing. I have no problems with them. I would recommend them because the people that have been sent her have all been good.

James "Jim" N

The services are helped and help me the most with the client's showers. I like the convenience and it is a great help.

Larry C_18

They can just have older caregivers. I would like to see them improve on having older caregivers.

Roger L_5

They have helped the most with making sure he is okay. I would recommend them because they listen and treat us like real people.

Janice M_14

Everything is good. They always want to see that you have food, that is their main goal. They could improve so that the help gets here on time.

Judith "Judy" G

The provider has helped me the most by giving me a shower. I like that they provide the necessary needs that I need.

Anonymous_7290

The agency is very helpful and on time and very pleasant to speak with. The staff from Right at Home are friendly and do a good job with my husband.

Anne H_15

They could be a better way to communicate. Sometimes calling them is a bit of a problem because things gets lost in the shuffle. They are short staff and they sometimes can't provide someone.

Masonleen J

It allows me to go run errands and not have to worry about my mother. There's a shortage going around. I'd like a steady caregiver, but every week it's a different person, and it's difficult getting my mother to get used to it.

Joann J

They talk things out to make sure what we're doing is right. They are very good about what they're doing.

Scott R_5

My mom is not the easiest to work with, them having the patience to help her has been good. I like that they are consistent.

Wesley H_1

The caregivers help me with cleaning. They are willing to do what we ask.

Mary J_47

I appreciate the effort to find caregivers that are compatible with my father. Some of the caregivers could be more proactive with some of the chores he needs to be done. I like that it is easy to work with the admin and manager.

Mary B_127

The agency needs more back up help that are qualified. Right at home could be provide better training and planning. They could schedule people closer to where they work.

Anonymous_6169

They could have showed up on time. They could get some better staff and more of them.

Provider Response

Ronald B_19

It helps us immensely because we are both handicapped, and the caregiver helps with things around the house. Some of the caregivers weren't trained to do the housework, and they weren't really staying on task.

Betty H_34

When we really needed help with my sister, they were there. We were very happy with the help that was given us and it kept us informed.

Michelle M_27

We had consistent caregivers, which I appreciated. I would like them to improve the ability to communicate with the caregivers through an app or something like that.

Roger D_9

They shower me and get me up. They could improve communication.

Bert Y

I need the help and they are here when needed. I like the person who comes to help.

Melinda D_1

They could screen their employees more. I had a caregiver who never really showed up or did anything, but they billed me for every minute they were supposed to be here. They also billed me for the time their people came out to see what the problem was.

Provider Response

Anonymous_6570

The caregivers are only doing basics. They can make sure I don't have constant change in personnel. We would like one consistent caregiver.

Anonymous_6550

She has been helpful. I like that she takes charge.

Neal S_1

I am feeling better and getting better. I like the physical therapy.

Helen B_26

We're finding out how the new caregiver will perform, the other had a really poor performance. They have been here roughly 12 times, during these times we've had over 5 people, my wife cannot handle that many people coming in, so just today they solved the issue.

Murray T

The caregivers were all different. The second would find something to do like mop the floors and sanitize everything. The first girl did not know what to do and the second girl was willing to do anything but had nothing to do. His swelling and everything has gotten better. He refuses to leave his room. We only need his room to be cleaned and I usually do that.

James N_16

They allowed me to have a schedule I can count on. That makes it easier to do everything else in my life. So far the people have shown up on time and did everything they were supposed to do. I have no complaints.

Albert & Pat A

They have made it a positive experience by making my life wonderful. They take care of me and my wife. They made it so that we can stay home. I like that they have been good to me. The caregiver has been very good.

Barbara W_36

I don't know what I would do without them. They're always wanting to help me. I like that they're caring and organized.

William "Bill" R_3

The people they sent were good. I can tell that they really cared about my husband. They were not honest about about the cost. I only needed one person. They sent 3 people in the day and 3 at night at $65 each person. They had originally told me that I would be paying $35 for just one person. They kept sending more people.

Gary H_17

I feel like I can leave the house and leave him in good care. Their answering service is poor.

Marilyn H_14

I can only use 1 arm, so they help change my sheets on my bed. They have done laundry and folded clothes, whatever I ask to be done they do. They have been very accommodating in me changing schedule shifts.

EJ F

They have had some trouble with her since she was adjusting. The tried to help. They are on time when they get here. I wish I could have a caregiver to do some better cooking. Also, with going to the dr they are able to sit with her.

Lavern B_1

I'm blind, so there's not much they can do to improve my life. Everything's going alright.

Anonymous_6143

I get my clothes and dishes done. I would like them to send more mature caregivers and more conscious people and those who will take initiative.

Anonymous_6165

Their caregiver giving me the assistance I need has helped the most. I thought the person that came out to interview me was wonderful and my caregiver is wonderful.

Michelle W_10

I get some time on my hands and I have the opportunity to get out of the house. I like that they have been very reliable.

Sharon B_35

They help me clean. They could train their people more.

Larry and Judy R

They could make it easier to pay the bill. They got me a good girl for our care.

Jerome D_2

The women that they have sent have been really helpful with the issues that we have. They are really good at informing us about what is going on, and the people they send are good.

Vicki O_2

It's great because I know they are there and it helps me not worry about her mistaking her medicine. They do pick up but some of them don't do as much as they should. I think that the agency is very honest and they try to do what they can do, my sister is difficult and they've handled her very well.

Nancy M_59

They provided an easy process of getting someone to care for my mom. I like that they had someone available on such short notice.

Lisa L_24

The provider helps me have eyes on my father when I can't. I like the agency because they are always in communication with me.

Anonymous_6107

It has allowed me to have free time away to do things that I need to. They could improve the consistency of the staff hours.

DMoore

Right at Home came to the rescue when I needed 24/7 caregivers for my mom under very difficult circumstances. For over a year they have provided excellent service to me and my mom. I have felt 100% comfortable knowing that the caregivers were taking amazing care of my mom. Based on the level of care my mom received I can confidently say that some of her caregivers really love her. I am very picky about how my mom is cared for and Right at Home has been amazing. I am so grateful!

FSB

My husband fell on New Years Eve (no, not alcohol related). He had mobility issues before the fall. We needed HELP on New Years Day. Called RAH as they were recommended. Had to call them back 4 hours later because no one had contacted me. “Ok, we’ll get someone to call and do assessment.” Hour later, had to call them back, again. Finally Allisa from RAH called me. She had no idea what their rates were for where we live and no idea what the time limit might be. She had nurse Karen call for assessment. All I can say about her is that she was absolutely the most UNCARING person I’ve ever talked to. She gave me excuse after excuse why they couldn’t help. “It’s New Years, you live too far, you have dogs, it’s late notice....(sorry, I guess I should’ve planned my husbands accident better).” Karen definitely missed the care and compassionate class at nurses school. I could NEVER recommend this company. If they treat their patients like this, it’s would be scary and unsafe to have them in your home caring for your loved one.

Provider Response

MHH

Mere words cannot even begin to express the incredible impact the amazing team at Right at Home Omaha Metro has had for my mom, dad, my sisters and me. Right at home has been providing companion and personal care service for mom for almost a year now. While initially, we started with 10 hours a week to ensure mom was safe while Dad ran errands or attended coffee with friends, our needs have continued to grow. As mom's Alzheimer's has progressed, Right at Home has been right there with us and absolutely amazing in guiding our family through the changes mom is experiencing. We now have Right at Home helping mom about 50 hours a week. I cannot begin to express how comforting it is to know that a Right at Home caregiver is right there by mom's side to help her with daily activities and allowing my Dad to be the husband. The empathy, compassion, support, expertise, and professionalism of the Right at Home team is demonstrated daily throughout the company. The caregivers helping my mom are truly angels from above. They care for my mom like a family member and one caregiver even made my mom a darling "fidgit blanket" that helps calm and soothe her when she becomes agitated. With Right at Home's help, they are adding joy, comfort, support, and peace of mind everyday for our family. Without a doubt, Kristi and her team are delivering on their mission of improving the quality of life for those they serve. The entire team is a blessing and extremely responsive. Through their support, my mom and dad (who will be married 65 years in 2019) are able to stay together in their home until God calls them to his home.

Ann726

The people at Right at Home responded to a family emergency over a long holiday weekend and were patient, kind, caring, and understanding. They were able to get a caregiver into my family member's home within hours to help out.