BrightStar Care St. Paul

Offers Home Care

68 Reviews
Call (800) 973-1841
BrightStar Care St. Paul (800) 973-1841
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Reviews of BrightStar Care St. Paul

68 Reviews Write a review

Home Care Reviews for BrightStar Care St. Paul

March 17, 2020

By Tom E_1

I am a past client of this provider

The care needed to be a little consistent. It was a benefit, but the care varied with the caregivers. The care was a little uneven because the caregivers weren't consistent.

March 10, 2020

By Anonymous_3485

I am a past client of this provider

Some of the caregivers liked to spend as much time as possible sitting, but others were excellent. I feel like the people in the office could make a lot of improvements with their communication. I would have liked them to communicate. They didn't communicate when the caregiver was going to be late or wasn't going to show up. There was often staff shortages, but the nursing staffed seemed decent.

March 05, 2020

By Shari N

I am a current client of this provider

The most helpful thing is knowing someone is checking in on her and helping around the house. They have been good at meeting scheduling needs and communication.

February 20, 2020

By Abdi H

I am a current client of this provider

I have an injury and so they need to help me with that. I like that they come here and they do everything that I ask them to do.

February 19, 2020

By Anonymous_3226

I am a current client of this provider

They have simplified things with helping with laundry or hanging clothes. I like that the workers I've had are willing to do what I ask of them. I've been satisfied.

February 12, 2020

By Kristina H

I am a current client of this provider

I requested that the caregivers to keep in touch with me via text, and they do keep in touch and are responsive. My relatives have dementia, and it's important to trust the caregivers, which I do. I know exactly who to contact. They're responsive and had got me the specific caregivers I've asked for. They have a great work ethic. They listen to my concerns and rectify that situation.

February 10, 2020

By Ann S_4

I am a current client of this provider

The problem is when the aide does not show up. If they don't show up, then I have to cancel everything and do the work myself. They show a high level of professionalism.

January 21, 2020

By Patrice P

I am a current client of this provider

They have concern, care and kindness for my dad. Their aides do a great job.

January 15, 2020

By Anonymous_3172

I am a current client of this provider

Most of the people are good. We have one that is amazing who knows what she is doing, and I don't have to tell her anything. She even knows where all the pots and pans are. They could call me and tell me when there is a change or tell me who is coming. Sometimes, I don't know who is coming.

January 08, 2020

By James K_2

I am a current client of this provider

They can't do much for me. It's not their fault, but it is the way things are right now. They should show up more regularly.

December 16, 2019

By Anonymous_3031

I am a current client of this provider

I think they can make sure that there is a caregiver here on the days they need to provide. I think they could be better about communicating with me.

December 12, 2019

By Ross T

I am a current client of this provider

It is convenient. I have had two different nurses, and they are all friendly and gentle.

December 11, 2019

By Brian W_3

I am a current client of this provider

They do all the house cleaning, and they get stamps for me. I would tell a friend that the girl they send out is really good.

December 07, 2019

By Patty O_3

I am a current client of this provider

It has been immense. I can't say enough about how much better it is. I think mostly just the consistency of it all it has taken the stress down in our lives not just for them but for myself and my own life. They are reliable, and the caregivers we have show up on time and show up period. We feel like we are in a good place right now.

November 29, 2019

By Kristina MN

I am a current client of this provider

When it comes to my aging relatives, I have stupidly high standards for home care. BrightStar St. Paul continues to exceed them. They are extremely responsive, professional, and compassionate—every time we are in a tough spot, they come through. I'm actually struggling to write this review because I can't find words to describe how grateful I am for the support and care they provide. Highly recommend.

November 07, 2019

By Anonymous

I am a current client of this provider

Sometimes, they are good, and sometimes, they are not. They are here to take care of my dad. I have already done it.

October 24, 2019

By William J_5

I am a current client of this provider

They have a good ability to follow through on things and the care they give. I like the personalities of the people working.

October 22, 2019

By Rita V_1

I am a current client of this provider

She needs them, and they help her by taking care of some of the household chores. They could have better home makers and home makers that are more consistent with each patient. Patients don't like it when they send more than one person because they like to have consistency.

October 09, 2019

By Jodi J_1

I am a current client of this provider

It takes a lot of weight off my shoulders, so I don't have to worry about things around the house. They are pretty responsive and communicate very well. They do what they say they are going to do.

September 11, 2019

By Anonymous_1459

I am a current client of this provider

I would like to know if I could get a portfolio or another way of online communication. The agency talked about doing some light housekeeping, but I'm not seeing any of that happening. Also, I would like them to have an online log of what's going on.

September 10, 2019

By Anonymous_2526

I am a past client of this provider

He had someone with him the whole night because he had been pushing his button too much to have people on-call. It was wonderful that they could come in so he didn't have to go into a nursing home at that stage in his life. I think that he felt really at home once we got past the first person, who didn't work out.

September 10, 2019

By Barbara H_25

I am a current client of this provider

She just comes to check his blood every other week. They could just have more communication.

August 09, 2019

By Luis L_1

I am a current client of this provider

They have enable her to stay at home. I like that they are caring and flexible.

August 07, 2019

By Barbara O_3

I am a past client of this provider

They didn't just give physical help. They gave him company. He had someone there to talk to. They seemed very interested in my dad's care and him personally. He wasn't just a client to them.

July 15, 2019

By Richard M_13

I am a current client of this provider

I need them to help transfer me from the wheelchair to the bed. They do not all know how to cook well.

July 15, 2019

By Mary C_42

I am a current client of this provider

They take good care of my husband so I don't have to worry. They are easy to talk to and always there for us.

July 09, 2019

By James K

I am a current client of this provider

They help do stuff I can't do, so that helps a lot. I like the personal care and the ability to be flexible with my hours. I don't know when your charges to VA change. When the VA tells me they gave you so much money, I can't tell if the amount is wrong, or whether you just increased prices and the VA is accepting the increased prices. I would like to be a little more involved. As far as the care is concerned, I have no complaints.

June 24, 2019

By Robert N

I am a current client of this provider

I think they are meeting most of my needs with me feeling insecure about aging and the particular symptoms I have. They are timely, and they talk about relevant kinds of actions one can do to improve the situation, whatever it might be.

June 18, 2019

By James T

I am a current client of this provider

They make my daily life more comfortable. I like their care and follow up.

June 10, 2019

By Maggie K_1

I am a current client of this provider

They allow me to have peace of mind that my mother is well cared for when I leave the home. I like the customer service I have received from the initial meeting with the case managers and the nurse that came to do an assessment. It was easy to set it up and communicate with them.

May 07, 2019

By Jean W_1

I am a current client of this provider

We definitely needed them because there are some things that I can't do for Jack, like bathing. I would recommend them because we have been happy with everyone that they sent. They have all been great.

March 19, 2019

By Anonymous_1613

I am a current client of this provider

They have been really great for my loved one and giving her a break. They have been really flexible as far as scheduling goes and meeting our needs.

March 12, 2019

By Anne A_2

I am a current client of this provider

It gives her some one-on-one contact and care that she would otherwise not get. They read to her and listen to her, when I don't want to listen to her any longer. I'm not there with them so I can't say they're great. My mother enjoys their company. They could improve their billing. They've had some mistakes. I just don't understand how they do it.

March 12, 2019

By Floyd W

I am a past client of this provider

He enjoyed the people aspect of it. They are friendly, and they have very good care.

February 25, 2019

By Monaya L

I am a past client of this provider

It was immensely helpful for my mother. It was very helpful to me and my siblings since we knew that my mom was being cared for. I like that they are very easy to work with. They are very flexible.

February 13, 2019

By Clair O

I am a current client of this provider

They help me put on stretch socks. I wish they would cut my toenails for me.

February 06, 2019

By David W

I am a current client of this provider

They put my medications together, they help my wife, and they are friendly. The services are wonderful and the caregivers are certainly competent and thorough.

January 16, 2019

By Anonymous_1173

I am a current client of this provider

They're very helpful for the most part. I think that they need to be better at scheduling. I wish that they had more money to work with, so they could have the best people on the odd shifts.

December 17, 2018

By Bernice P_1

I am a current client of this provider

She does everything that I ask her to. I don't like getting a different caregiver every month.

December 13, 2018

By Linda M_4

I am a current client of this provider

It is helpful having someone there to be with my mom and take her to the doctor. They have also been in contact with me as her daughter and her power of attorney. That is so important. They have been really flexible in terms of helping us with what type of care my mom needs. She was very resistant in the beginning, so we started off slow and have added to the services.

December 07, 2018

By Roger B_8

I am a current client of this provider

They help the most by getting her to shower and they help with food and pills. We have had some good, caring people that respond well to what we need, and the girl that comes out does a terrific job.

November 26, 2018

By Jill P_3

I am a current client of this provider

They need to do what they say they are going to do. They need to provide consistent care. They could have better training for their staff.

September 12, 2018

By Carol B

I am a current client of this provider

They help my mom with her independence at 93 years old. We have someone come in once a week and the same person comes in each time, so we have continuity.

August 07, 2018

By Ronald M

I am a current client of this provider

They could improve by being more intelligent when I do medications and have blood drawn, as well as when I don't do well in having it done. They could do this by having someone there with me to give me a little help, or providing a better method so that I am not doing things all on my own. I like that they send someone that I can physically, see, touch and listen to.

May 10, 2018

By Doug L_6

I am a current client of this provider

They could improve by trying to understand my position and to do the best they can. BrightStar Care's caregivers could improve on their hygiene because they come in here and are sneezing into their hands.

April 23, 2018

By Mary Ann W

I am a current client of this provider

I would recommend them because the people are very friendly and have been very friendly to my mother-in-law. It is nice that the people come into the home and help her out. It helps a lot.

March 16, 2018

By Anonymous

I am a current client of this provider

They are supposed to email me my loved one's schedule and have only done it once. If there is a change in the schedule, they are supposed to let me know. They have been really consistent with the caregiver, and my loved one looks forward to them coming.

March 08, 2018

By Frances S

I am a current client of this provider

I feel like they are receptive whenever I have a concern. It gives me a break, which means that my loved one gets better care in the long run.

March 08, 2018

By Betty Pat L

I am a current client of this provider

BrightStar Care's office staff is very courteous and they remember my name. My caregivers are intelligent and conscientious. It is nice that my caregiver can do some housecleaning.

March 05, 2018

By Barb C

I am a past client of this provider

The work that they did was good. They helped my mom with everything she needed at home. I didn't have to do a lot of the things for her that they were doing.

December 13, 2017

By Ned T

I am a past client of this provider

BrightStar Care was very professional, fulfilled all their shifts, and took care of my dad well. They are very nice people. BrightStar Care took a huge load off of me because I was providing all the care myself before then.

December 05, 2017

By Jill B_3

I am a current client of this provider

We have had a good experience with BrightStar Care, they are always available to answer my calls. BrightStar Care has been able to help my father with his showers, but nothing more than that.

December 05, 2017

By Helen B_13

I am a current client of this provider

The caregivers come in and ask me what I want them to do, and when I tell them, they sit down and fill out forms for a long time. After they fill out the paperwork, then they take out their phones and they play with their phones for a very long time. The services definitely make my life easier. The only thing I struggle with is that by the time the caregivers finish their paperwork, there is not much time left to do anything.

November 20, 2017

By Anonymous

I am a current client of this provider

We had someone cancel at the last minute. They charge us if we cancel on short notice, but they can. The caregivers are there overnight and make sure that the client doesn't fall.

November 13, 2017

By Anonymous

I am a current client of this provider

BrightStar Care could send better cleaners. BrightStar Care has made my life easier by getting the house cleaned.

October 30, 2017

By Leonard S_1

I am a current client of this provider

BrightStar Care is a very professional company. My services help my daily life a lot, however I have only had them for a couple of weeks now.

September 25, 2017

By Nancy R_1

I am a current client of this provider

BrightStar Care has caregivers that wash the house for me, vacuum, and help me out with my husband. I call BrightStar Care so that there is somebody to have in the house for my husband which gives me peace of mind and safety for Ken.

September 22, 2017

By Jim B_3

I am a past client of this provider

BrightStar Care came out and interviewed me and saw how our house was arranged. They gave me a quote for the services we needed, and they did what they said they would do.

September 13, 2017

By Brian B

I am a past client of this provider

I would not recommend BrightStar Care to others because we just never gained any traction with them. I knew that my loved one needed caregivers with certain personalities, but sometimes BrightStar Care couldn't send the right kind of people. I think that the services overall were not necessarily negative, but there wasn't much work that got done either, so the impact was not too positive.

September 12, 2017

By Anonymous_353

I am a current client of this provider

I just don't recommend anything to anybody. BrightStar Care can't make my loved one's life better. They're here to watch them.
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About BrightStar Care St. Paul

BrightStar Care St. Paul is an in-home care provider serving Maplewood, Minnesota and the surrounding area. BrightStar Care St. Paul offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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