CARING STARS WINNER
7650 1st Pl, Oakwood Village, OH 44146
4.8
(87 reviews)
"We received wonderful care from Home Instead. A family member was in a nursing home, but post COVID staffing shortages had made weekend care problematic. My family member began fearing weekends after some particularly bad experiences. We hired Home Instead to supply a caregiver, an aide, during the day on weekends, and over the next couple of months that fear totally reversed. He began to look forward to weekends and to seeing his recurring Home Instead caregivers. It dramatically improved his and our quality of life. Home Instead was easy to work with and contact. They helped provide aides that were good matches clinically and personally with my family member. They started with a panel and then narrowed it down from there. When one initial caregiver didn’t “click”, an easy phone call to Home Instead ensured they did not return. We were always notified if there was to be a change in hours or a substitution and great care was taken to minimize any rare disruption in service that did occur. The family member, nursing home workers, and other family members all, unanimously, appreciated and enjoyed working with the provided aides and commented on it frequently. I dealt with the Home Instead administrative personnel, and they too were polite, professional, and easy to contact and deal with. They checked in to make sure there were no problems frequently.."
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