Home Instead - Oakwood Village, OH

Offers Home Care

36 Reviews
Call (866) 936-1978
Home Instead - Oakwood Village, OH (866) 936-1978

Reviews of Home Instead - Oakwood Village, OH

36 Reviews Write a review

Home Care Reviews for Home Instead - Oakwood Village, OH

June 15, 2021

By Leonard A.

I am a current client of this provider

Very professional office staff. Phone call confirmation before the appointment. Gentleman who showed up was on time, personal and professional.....Great Service!!

November 18, 2020

By The Browns

I am a current client of this provider

My mother receives ADL, companionship, socialization and exercises from her Caregivers. Each of her caregivers are punctual and will willing change their times to accommodate changes in my mom’s or sister’s schedule. My sister is with the caregivers more than I and she tells me that she enjoys their company as well as her opportunity for “down and me time.” I too am relieved that she appears so much more relaxed and less stressed. I feel that I have a good rapport with each HCA and can easily discuss my Mom’s care, listen to concerns and enlist their insights. The office staff has been professional, courteous and readily addresses my questions and concerns, this includes the RN Manager, Mom’s care coordinator and scheduler and your phone staff who connects me to the right person or ensures that a message is generated to ensure a call back.

July 24, 2020

By Malone Family

I am a current client of this provider

Home Instead home aides are caring, highly competent, dependable, professional and very attentive to the needs of our parents. In addition, the home aide and the office staff communicate well with the family. Our aide through Home Instead feels like a member of the family! We are thankful to have Home Instead!

July 22, 2020

By WomenStrong

I am a current client of this provider

Our Home Instead caregiver has become a good friend to my mom, who was initially reluctant to have anyone come to the house. She is thoughtful and efficient.

April 27, 2020

By Herbert

I am a current client of this provider

I'm using Home Instead Senior Care Oakwood Village, the services are fair and we've had no problems. We've been working together okay, and I couldn't do any better than that. Some of the caregivers were pretty knowledgeable and those we'd like to hang on to. They kept shuffling caregivers, there would be a different one every day and my wife went into the routine of retraining them so we didn't care for that. Now, we have one that we're satisfied with. They come 2 days a week with no more than 3 hours each time. The communication with the agency is prompt and it suits our needs just fine. I think it's over-priced and they should pay the help more than they do. Minimum wage is $15 per hour and they're somewhere around only $8 an hour. This agency is willing and the caregivers are able, they do general shopping with us and we've now settled things pretty well with them. In terms of attitude and capabilities, I think they do a pretty good job. The individuals are conscientious and could care for us. They assist in everything like housework, just easy work.

March 20, 2019

By Mr.Jay

I am a current client of this provider

My father love the gentleman that takes him to his doctor appointments he always ask that he take him. The gentleman is always on time, friendly and talks to my dad. My dad says that it like talking to a old friend and that the gentleman is a very good driver. My father say that all the staff at the clinic knows the gentleman that bring him by name. Home Instead Senior Care have really been a blessing to me and my family.

January 05, 2019

By kmp1

I am a current client of this provider

Extremely reliable and very caring!

July 20, 2018

By janekm

I am a current client of this provider

You’ve been exceptionally responsive to unpredictable scheduling needs revolving around hospital admissions and discharges. This couldn’t be more appreciated and allows us to feel confident in meeting the hospital’s requirements. All of the caregivers have consistently been on time and ready to work. They are excellent working with a woman who has spent 30 years living very independently in her own home and for the first time ever is experiencing physical limitations. They do such a good job of making her feel good, yet guiding her to do what is necessary. The caregivers are also great working with family members. I couldn’t recommend Home Instead more highly!!!

February 15, 2018

By Joseph

I am a current client of this provider

Brandy goes well above and beyond her duties as a caregiver. She does it with willingness and a good attitude!

February 09, 2018

By Art

I am a past client of this provider

Home Instead Senior Care provided home care for my mother for a year and a half . She had 6 care givers working different schedules and every one of them was kind and professional. I know it's hard to believe but we had no problems thanks to Christine who was her primary care manager, as well as her office support team.. She was great! I recommend Home Instead to any one looking for first class home care!

May 04, 2017

By Howard715157

I am a past client of this provider

HISC has been by far the best and most professional companion I have dealt with for care for my mother. Everyone, from the caregivers to the administrative staff was wonderful.

February 26, 2017

By Buddy b

I am a current client of this provider

Very good company. service was very good and they are well organized. ,

September 27, 2016

By Connie Gordon

I am a current client of this provider

Nancy sincerely cares about my health and makes sure to keep up with all of my doctor’s recommendations and suggestions. She is a great communicator and always goes above and beyond.

July 06, 2016

By Diana LD472128

I am a current client of this provider

Home Instead's logo includes a small phrase, “to us it’s personal”. One might think that is something to catch attention and may not really believe this is the case. My experience with Home Instead has proven that this phrase couldn’t be more accurate. Home Instead has taken care of Jo, my mother for several years, who is now 97 years old. Unfortunately she has reached the point where she needs 24/7 care and has been moved to a nursing facility. All of the caregivers from Home Instead have gone above and beyond the call of duty, even stopping to visit her on their own time as well as communicating with me to keep me informed of her activity. Since I live in Texas, this service and caring attitude has been a tremendous service and helped with my peace of mind. Eileen F., Client Care Manager is an example of the phrase. “to us it’s personal”. She has rushed out to my mom in emergency situations just from the good of her heart. She has been so greatly helpful and kind to my mom as well as toward me. My mother’s latest primary Home Instead caregiver, Lyn, is simply a gem… an angel in disguise. She is not only genuinely caring, she has put her mind to what was the best way to care for my mother’s needs. As we increased needed hours for my mother, Patricia H, a past caregiver of hers came on board again, displaying incredible compassion for my mom. Olivia and Flonnie recently began caring for her as well… again, displaying sincere, mindful caring.

December 29, 2015

By Diane A.

I am a current client of this provider

We are very pleased with the care that my mother receives. Her caregivers are very caring and competent!

December 16, 2015

By Nina15

I am a current client of this provider

One of the things that I appreciate was how they wanted to work with me to find the best caregivers for the situation. Constant follow-up and being able to contact them with any concern resulted in them finding three outstanding caregivers that made my life less stressful.

December 15, 2015

By L. Blake

I am a current client of this provider

Excellent caregivers. A couple of less than optimal caregivers. Occasional problems with scheduling mix-up and need to make emergency coverage.

December 15, 2015

By B. Cerrito

I am a current client of this provider

I am very satisfied with all my caregivers.

November 24, 2015

By Kim Tuthill

I am a past client of this provider

I just want to thank all the wonderful caring ladies for the fantastic help that you gave to my mother, June during the past month. I know it was not easy at times given her dementia but my brother and I knew that she was safe in your care.

October 31, 2015

By Joyce S.1

I am a current client of this provider

Diane has been great! She is hard-working and willing to do anything I ask of her. She is as dependable as the post office -- neither rain nor sleet nor snow will stop her.

September 30, 2015

By Mrs. Mary Jane Funta

I am a current client of this provider

Elham has been my caregiver for almost a year. I have nothing but good things to say about her and her work. She is always pleasant, competent and makes excellent use of her time with me. Elham is a self-starter who does not need to be told everything that needs to be done. When she sees something that needs to be done, she just does it in a very commendable manner. I feel very fortunate to have her as my caregiver and I appreciate this opportunity to tell you so. I must also mention the kind and supportive help Nora gives to both Elham and myself when she accompanies Elham on her scheduled visit.

September 23, 2015

By Barry Feldman

I am a current client of this provider

The highest standard of care, compassion and professionalism of the Home Instead team rivaled any of my expectations. The commitment to my father's needs and interaction with the family was amazing. My thanks go out to your dedicated team.

July 23, 2015

By Mary114335550

I am a current client of this provider

I have been very impressed with the reliability of your service and the employees. I appreciate your kindness and patience towards my sisyer. We will recommend your agency to friends.

July 17, 2015

By Diane114019750

I am a current client of this provider

We are very pleased with the care that my mother receives. Her caregivers are very caring and competent!

November 28, 2014

By Jody6

I am a current client of this provider

The whole Home Instead Senior Care staff has been wonderful. Their policy to overlap caregivers to train and update each other has worked beautifully. A special thank you to our caregivers, Lisa, Barbara, and Luwanda for being so attentive and giving my father such wonderful care.

July 08, 2014

By Andrea B1

I am a current client of this provider

I don't know how you were so successful matching Natasha and my Mother, but you definitely chose the most compatible Caregiver possible. Mom feels truly cared for. Not only does Natasha watch over Mom and complete housework for us, she also takes the time to check in on Mom when she is not scheduled especially if the weather is bad or Mom is not feeling well. I believe they have formed a friendship that my Mom treasures. We are thankful that she takes such good care of her.

November 17, 2013

By Jandmthomas

I am a past client of this provider

i used Home Instead for a month when my mom was discharged from Rehab. I told them my main concern was care giver consistently and I was introduced to two caregivers. I picked one whom my mom preferred and she was with us everyday. I had the same caregiver everyday and my mom looked forward to her caregiver coming. I unfortunately had to put my mom in a nursing home and cancel Home Instead and they understood. I am so thankful for the last month I got to have my mom home with me because of Home Instead. I recommend them and display their brochures at our office. Thank you Maria and Nicole!

February 24, 2013

By jaraskind

I am a past client of this provider

We contacted Home Instead for a non-skilled aide to help with my father who is mobility and speech impaired. The in-take process was very thorough and professional as was the introduction to the care givers. I found the care gives to be very responsive, prompt and attentive. The second time we used Home Instead for weekend care we have a very different experience. When the caregiver who was supposed to come at 10:00 PM called in sick there was no substitute available. Home Instead could not provide any care in this situation. We were totally left high and dry without care. This was a particular problem given that we were scheduled to leave at 6AM the next morning for an out of town family visit. This was the worst service ever. I would never, ever suggest this service to anyone else. The whole point of hiring a service is to provide back up. This was a miserable failure on the part of Home Instead.

Provider Response

We are so very sorry for your experience. We pride ourselves on making sure we collaborate to obtain all the important information needed for each new client. We enjoy the process of getting to know clients and their family members or representatives. It helps us make a strong bond, good initial impression because to us, it is personal! We feel it is our honor to introduce a new caregiver to a client before starting a new shift to make everyone feel safe and comfortable. We take every step to be efficient, professional and dependable because those are crucial elements to being a successful company. There can be a rare situation like yours, but I promise they are scarce. We would be glad to discuss the issue, so please feel free to reach out to us anytime. We wish you the very best.
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About Home Instead - Oakwood Village, OH

homeinstead.com

Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Oakwood Village, OH

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Screening

  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening

Training

  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured
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Home Instead - Oakwood Village, OH

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