Home Instead - Oakwood Village, OH

Offers Home Care

30 Reviews
Call (866) 936-1978
Home Instead - Oakwood Village, OH (866) 936-1978

Reviews of Home Instead - Oakwood Village, OH

30 Reviews Write a review

Home Care Reviews for Home Instead - Oakwood Village, OH

February 15, 2018

By Joseph

I am a current client of this provider

Brandy goes well above and beyond her duties as a caregiver. She does it with willingness and a good attitude!

February 09, 2018

By Art

I am a past client of this provider

Home Instead Senior Care provided home care for my mother for a year and a half . She had 6 care givers working different schedules and every one of them was kind and professional. I know it's hard to believe but we had no problems thanks to Christine who was her primary care manager, as well as her office support team.. She was great! I recommend Home Instead to any one looking for first class home care!

May 04, 2017

By Howard715157

I am a past client of this provider

HISC has been by far the best and most professional companion I have dealt with for care for my mother. Everyone, from the caregivers to the administrative staff was wonderful.

February 26, 2017

By Buddy b

I am a current client of this provider

Very good company. service was very good and they are well organized. ,

September 27, 2016

By Connie Gordon

I am a current client of this provider

Nancy sincerely cares about my health and makes sure to keep up with all of my doctor’s recommendations and suggestions. She is a great communicator and always goes above and beyond.

July 06, 2016

By Diana LD472128

I am a current client of this provider

Home Instead's logo includes a small phrase, “to us it’s personal”. One might think that is something to catch attention and may not really believe this is the case. My experience with Home Instead has proven that this phrase couldn’t be more accurate. Home Instead has taken care of Jo, my mother for several years, who is now 97 years old. Unfortunately she has reached the point where she needs 24/7 care and has been moved to a nursing facility. All of the caregivers from Home Instead have gone above and beyond the call of duty, even stopping to visit her on their own time as well as communicating with me to keep me informed of her activity. Since I live in Texas, this service and caring attitude has been a tremendous service and helped with my peace of mind. Eileen F., Client Care Manager is an example of the phrase. “to us it’s personal”. She has rushed out to my mom in emergency situations just from the good of her heart. She has been so greatly helpful and kind to my mom as well as toward me. My mother’s latest primary Home Instead caregiver, Lyn, is simply a gem… an angel in disguise. She is not only genuinely caring, she has put her mind to what was the best way to care for my mother’s needs. As we increased needed hours for my mother, Patricia H, a past caregiver of hers came on board again, displaying incredible compassion for my mom. Olivia and Flonnie recently began caring for her as well… again, displaying sincere, mindful caring.

December 29, 2015

By Diane A.

I am a current client of this provider

We are very pleased with the care that my mother receives. Her caregivers are very caring and competent!

December 16, 2015

By Nina15

I am a current client of this provider

One of the things that I appreciate was how they wanted to work with me to find the best caregivers for the situation. Constant follow-up and being able to contact them with any concern resulted in them finding three outstanding caregivers that made my life less stressful.

December 15, 2015

By L. Blake

I am a current client of this provider

Excellent caregivers. A couple of less than optimal caregivers. Occasional problems with scheduling mix-up and need to make emergency coverage.

December 15, 2015

By B. Cerrito

I am a current client of this provider

I am very satisfied with all my caregivers.

November 24, 2015

By Kim Tuthill

I am a past client of this provider

I just want to thank all the wonderful caring ladies for the fantastic help that you gave to my mother, June during the past month. I know it was not easy at times given her dementia but my brother and I knew that she was safe in your care.

October 31, 2015

By Joyce S.1

I am a current client of this provider

Diane has been great! She is hard-working and willing to do anything I ask of her. She is as dependable as the post office -- neither rain nor sleet nor snow will stop her.

September 30, 2015

By Mrs. Mary Jane Funta

I am a current client of this provider

Elham has been my caregiver for almost a year. I have nothing but good things to say about her and her work. She is always pleasant, competent and makes excellent use of her time with me. Elham is a self-starter who does not need to be told everything that needs to be done. When she sees something that needs to be done, she just does it in a very commendable manner. I feel very fortunate to have her as my caregiver and I appreciate this opportunity to tell you so. I must also mention the kind and supportive help Nora gives to both Elham and myself when she accompanies Elham on her scheduled visit.

September 23, 2015

By Barry Feldman

I am a current client of this provider

The highest standard of care, compassion and professionalism of the Home Instead team rivaled any of my expectations. The commitment to my father's needs and interaction with the family was amazing. My thanks go out to your dedicated team.

July 23, 2015

By Mary114335550

I am a current client of this provider

I have been very impressed with the reliability of your service and the employees. I appreciate your kindness and patience towards my sisyer. We will recommend your agency to friends.

July 17, 2015

By Diane114019750

I am a current client of this provider

We are very pleased with the care that my mother receives. Her caregivers are very caring and competent!

March 30, 2015

By Sheila Gallagher

I am a current client of this provider

I am so pleased with the care of Home Instead, from the very beginning to right at the present with Pamela Campsie. She is wonderful and is careful, I don't get hurt! Also, she has become one of my best friends! I love Pam!

February 28, 2015

By Judith38

I am a past client of this provider

I used Home Instead Senior Care in Cleveland. They were great. They went above and beyond. They accompanied me on my transfer to the nursing home. I had to go to the ER from the nursing home, and they accompanied me to the ER and sat with me the whole time. They were great! I wanted somebody with me 24 hours a day basically, and they were there. I would recommend them. They were very reasonably priced. The people that I had went out of their way to make sure I was comfortable. However, I had a different person everyday. I didn't have any problems, but it was a little more awkward when you had different people all the time coming in.

November 28, 2014

By Jody6

I am a current client of this provider

The whole Home Instead Senior Care staff has been wonderful. Their policy to overlap caregivers to train and update each other has worked beautifully. A special thank you to our caregivers, Lisa, Barbara, and Luwanda for being so attentive and giving my father such wonderful care.

July 08, 2014

By Andrea B1

I am a current client of this provider

I don't know how you were so successful matching Natasha and my Mother, but you definitely chose the most compatible Caregiver possible. Mom feels truly cared for. Not only does Natasha watch over Mom and complete housework for us, she also takes the time to check in on Mom when she is not scheduled especially if the weather is bad or Mom is not feeling well. I believe they have formed a friendship that my Mom treasures. We are thankful that she takes such good care of her.

November 17, 2013

By Jandmthomas

I am a past client of this provider

i used Home Instead for a month when my mom was discharged from Rehab. I told them my main concern was care giver consistently and I was introduced to two caregivers. I picked one whom my mom preferred and she was with us everyday. I had the same caregiver everyday and my mom looked forward to her caregiver coming. I unfortunately had to put my mom in a nursing home and cancel Home Instead and they understood. I am so thankful for the last month I got to have my mom home with me because of Home Instead. I recommend them and display their brochures at our office. Thank you Maria and Nicole!

February 24, 2013

By jaraskind

I am a past client of this provider

We contacted Home Instead for a non-skilled aide to help with my father who is mobility and speech impaired. The in-take process was very thorough and professional as was the introduction to the care givers. I found the care gives to be very responsive, prompt and attentive. The second time we used Home Instead for weekend care we have a very different experience. When the caregiver who was supposed to come at 10:00 PM called in sick there was no substitute available. Home Instead could not provide any care in this situation. We were totally left high and dry without care. This was a particular problem given that we were scheduled to leave at 6AM the next morning for an out of town family visit. This was the worst service ever. I would never, ever suggest this service to anyone else. The whole point of hiring a service is to provide back up. This was a miserable failure on the part of Home Instead.

Provider Response

We are so very sorry for your experience. We pride ourselves on making sure we collaborate to obtain all the important information needed for each new client. We enjoy the process of getting to know clients and their family members or representatives. It helps us make a strong bond, good initial impression because to us, it is personal! We feel it is our honor to introduce a new caregiver to a client before starting a new shift to make everyone feel safe and comfortable. We take every step to be efficient, professional and dependable because those are crucial elements to being a successful company. There can be a rare situation like yours, but I promise they are scarce. We would be glad to discuss the issue, so please feel free to reach out to us anytime. We wish you the very best.
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About Home Instead - Oakwood Village, OH


Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Oakwood Village, OH

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Senior Care Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Oakwood Village, OH

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