BrightStar Care Orland Park / Will County

Offers Home Care

103 Reviews
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BrightStar Care Orland Park / Will County (800) 973-1841
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Reviews of BrightStar Care Orland Park / Will County

103 Reviews Write a review

Home Care Reviews for BrightStar Care Orland Park / Will County

November 09, 2020

By Karen C_30

I am a past client of this provider

I think just how kind they were to him made the experience positive. They were very, very kind. She was very caring. She would do anything and I think that helped a lot.

October 27, 2020

By Tracy M_4

I am a current client of this provider

The most helpful part of the services is just that I have peace of mind that my dad is being taken care of as if I was there myself. The agency has good communicators and are very dependable.

October 13, 2020

By Anonymous_3701

I am a current client of this provider

The services have made Yahir's life easier, because they help me be more on top of his needs. I like that they listen to my concerns, takes action right away, and are always on top of everything.

October 08, 2020

By Tanya T

I am a current client of this provider

Christina is medically fragile, and her nurse is very loving and warm. She came in trying to bond with Christina, and takes very good care of her. I like that BrightStar puts my needs and Christina's needs first when matching us with a nurse. They have a very good connection with us. I was given Marge's number if I really need help with something right away.

September 24, 2020

By Mark J_2

I am a current client of this provider

It impacts my daily life tremendously because it takes the burden off of me. I like that they are very friendly, and do what they are supposed to do.

September 21, 2020

By Anonymous_4046

I am a current client of this provider

They have helped the most in providing day nurses. I like the director of nursing.

August 24, 2020

By Roberta D_1

I am a current client of this provider

I wish they could be more consistent with scheduling because my aunt has dementia and so a lot of different people upset her. They could schedule a little better. I was really unhappy one day when at the last minute they told me that someone had called off like 45 minutes before the shift so I had to cover that shift.

August 24, 2020

By Mary V_8

I am a current client of this provider

The caregiver is very helpful, but the company is not very involved. We have only had one problem and they took care of it immediately.

August 10, 2020

By Gina K_2

I am a current client of this provider

They help the most by being there to take care of him. They are the one company that has never left us hanging without care. They can improve on their caregivers with more training with common sense type of things.

August 10, 2020

By Donna R_16

I am a current client of this provider

It makes the functioning of my house easier, doable, and gives me peace of mind. They are personable and fill the shifts we need. They are communicative every step of the way.

July 22, 2020

By Jacquelynn M

I am a past client of this provider

Sometimes the caregivers couldn't come, but under the circumstances they were good. The caregivers helped the most in doing exercises. I like that the agency sent nice caregivers, although we had three different ones.

May 27, 2020

By John S_29

I am a current client of this provider

They make my parents less dependent on me. It has been great for me, but when I recommended them to a neighbor it went poorly.

May 26, 2020

By Dianella M

I am a current client of this provider

I am tolerating the care, but it's not about me. It has made a good impact for him. The aide makes sure he is clean. I have been waiting for night nursing care. The communication needs to improve.

April 22, 2020

By Kathy G_6

I am a past client of this provider

They were dependable so that made it easier. They were very thorough and responsive.

April 13, 2020

By Sharon M_9

I am a current client of this provider

It's nice that there's a consistent person here all the time. They built a relationship. She comes and talks to him. I liked that their CNAs were well equipped and were trained to do what we needed.

April 08, 2020

By Susan H_39

I am a past client of this provider

For a while I couldn't handle my sister alone so we needed the services. We didn't need them for too long though so the impact lowered as she got better. I would recommend the company but I would tell people they need to have enough money to pay them. The cost is high.

March 12, 2020

By Samantha A

I am a current client of this provider

They find care that fits the hours that I need so I can get good sleep or get stuff done during the day. They let me choose the date and time they do home visits. They are able to get nurses in a timely manner and they have nurses that I can choose from.

March 10, 2020

By Mark H_8

I am a current client of this provider

They just feed her and make sure she's okay. I'd like them to show up on time.

February 18, 2020

By Bill D_11

I am a past client of this provider

During Christmas, I knew he had to have care, and I didn't have to go there. I already have recommended them twice. I am 55 years old and all of my friends are in the same boat as my parents. There were multiple personalities and some were great and some were not.

February 11, 2020

By Jim S_11

I am a current client of this provider

They do what we ask them to do. I find them competent. They're polite.

January 10, 2020

By Gretchen H

I am a current client of this provider

They help with medication management. The nurse can have more communication when she is not going to show up.

December 11, 2019

By Al R

I am a past client of this provider

They could have had the financial issues. The training could have been better compared to some of the people of the other company. The first caregiver spoiled us. There were some discrepancy there with the financial work, and somebody should have followed up on that. Ultimately, they've been very cooperative with my daughter and getting the paperwork. The insurance wasn't cooperating.

November 13, 2019

By Adam W

I am a current client of this provider

Driving is hard for me, so the services help me with that. The services were good once they found me the right person. The agency is good, but they sometimes need to find nurses faster.

November 13, 2019

By Kristi R

I am a current client of this provider

They are taking excellent care of my mom. I just like the providers, and the contact person is fabulous.

November 13, 2019

By Anonymous_2792

I am a past client of this provider

They could have had more interaction and done more activities with him. I liked the availability of being able to have someone there.

November 08, 2019

By Noreen R

I am a current client of this provider

They've been extremely helpful with accompanying my husband and me on appointments, and they take good care of him. They've always provided excellent care, and they're very reliable.

October 10, 2019

By Carol H_14

I am a current client of this provider

The most helpful thing is that they are here and supervise him at all times. They feed him, clean the bathroom and bedroom, and help with all of the things he needs. They take care of all the situations.

October 08, 2019

By Sally B_3

I am a current client of this provider

It has been very consistent when we got settled in. I like the quality of the person we have.

September 04, 2019

By Dave W_3

I am a current client of this provider

The routine daily care is what they have helped me with. They are very personable caregivers.

September 04, 2019

By Anonymous_2464

I am a current client of this provider

I needed home care, and they provided it. I am able to do other things. I have a full-time job, so I am able to work because of the services. I have not had problems with them. I have used them for a while. They are timely.

September 04, 2019

By Linda O_7

I am a past client of this provider

They could have gotten competent people in order to make an impact. They need better administrative work and more people who speak English.

September 04, 2019

By Marilyn S_11

I am a past client of this provider

They spent a lot of time with my mom. They didn't go watch TV. They stayed with her. We felt very comfortable with them in our home. They were very helpful during the time that we needed them. They were prompt. They were courteous. They seemed very qualified. They were very respectful of my mom and being in our house.

September 04, 2019

By Erfan H

I am a past client of this provider

They helped with bathing and oral hygiene. I think that they were prompt and very active in providing service. One time, I had them do the inservice, and within forty-eight hours, they provided the caregivers.

August 02, 2019

By Bruce F_1

I am a current client of this provider

It's allowing me to sleep at night. My interaction with the agency is mostly with the manager sandy who came to the house to set up the service and our wonderful caregiver.

July 24, 2019

By Anonymous_2119

I am a current client of this provider

They have been accommodating to all of my needs. The agency has been sending out really good caregivers.

July 10, 2019

By Patricia L_6

I am a current client of this provider

He has improved his quality of life overall on a daily basis. He has been very engaging. He gets my loved one to communicate. They were really good in the beginning with communication, but ever since we implemented the caregiver the communication has ceased. I don't hear from anyone. I would like there to be more frequent communication.

July 02, 2019

By Michellena G

I am a current client of this provider

They provide quality care and continuity of care for my son. They could communicate better. They could communicate with the clients on scheduling.

June 20, 2019

By Tara C_4

I am a past client of this provider

They were actually able to provide her with a Polish-speaking caregiver, and my loved one was able to speak to her aunt in Poland because of that. They are very responsive, thorough, and their staff is top notch.

May 20, 2019

By Coleen M

I am a current client of this provider

They give me a life outside of home. I think they have met my expectations. We went through a lot of people before we found the one we liked. You have to find someone that matches your needs.

May 20, 2019

By Wendy C_3

I am a current client of this provider

My loved one is very difficult and grouchy, and they help with that and calm my loved one down. They help in more ways than one. The caregivers are really friendly.

April 18, 2019

By Karen K_23

I am a current client of this provider

The services help take care of the things my sister and I are unable to do. I like that the company is owned by a relative, and we love our caregiver.

April 02, 2019

By Sue D_4

I am a past client of this provider

The could have been more proactive. We are currently using them for my father-in-law. I like the level of care.

April 01, 2019

By Isabella P

I am a current client of this provider

The nurses have always been on time. If they're not, I reach out to the agency, and they try to solve the problem. When the nurses are here, they provide the care that Isabella needs. They always help, if we have any trouble with a nurse or something. They're on top of it.

March 21, 2019

By Karen C_11

I am a current client of this provider

She helps him get a shower, and she gives him companionship. The caregiver we have is excellent. She takes wonderful care of my dad.

March 20, 2019

By Joseph M_11

I am a current client of this provider

They help with overall companionship for her. So far, I have liked the people we have been involved with.

March 12, 2019

By Gloria _1

I am a current client of this provider

Right now, until we meet our quota, we are only using them once a week, but it is fine when we do use them during that time. We have not had any problems. We have only had two caregivers, and they are very nice. We really like them.

March 01, 2019

By Mike D_6

I am a past client of this provider

We had the comfort that if something needed attending to, it would get taken care of. We were being evicted form the hospital and we were overwhelmed by the prospect of doing it ourselves, and we were able to get in home care quickly.

February 25, 2019

By Mike W_4

I am a current client of this provider

It only just started a few weeks ago, but it has taken every day pressure off of me knowing that a qualified person is there with my mom. They are very helpful in the beginning start up. They act quickly and get things set up.

February 04, 2019

By Anonymous_1512

I am a past client of this provider

They could have gotten my loved one up around more, but my loved one was already getting better. I liked that they were very helpful and answered all of our questions.

February 04, 2019

By Dick R_3

I am a past client of this provider

They were always there when we needed them. They were reliable.

February 04, 2019

By Debbie H_6

I am a past client of this provider

They only helped for 12 hours, but they helped her use the bathroom. They were very responsive and went out of their way to find us care on Thanksgiving day.

January 24, 2019

By Chris C_5

I am a current client of this provider

They help her by feeding and bathing her. I think the bathing is the most valuable part. I have liked that they are pretty personal.

January 23, 2019

By Phyllis C_2

I am a current client of this provider

Because the caregivers come, I can leave and go grocery shopping. I like that they come and give my husband a shower. However, I think they could clean up the area themselves.

January 18, 2019

By Roxana V_1

I am a current client of this provider

They are just very responsive which is key. I like that they are responsive, and they are the right fit.

January 09, 2019

By Susan S

I am a current client of this provider

The hardest part is starting someone new, but the caregiver now has fallen in like a duck in water and does just as I need her to do. I am happy with her and am comfortable with her being here. If I have an issue, I will call them, and I am very comfortable with doing so, and they will help. I am a pretty easy client and I do have the energy to follow someone around, so I have everything laid out for them.

December 15, 2018

By Arline O

I am a past client of this provider

I had one person come with fast food. The caregiver put the food on the table and made me wait for breakfast. They would not do the things I needed to be done. I would need to have the same person to come and to do what I asked them to do.

December 11, 2018

By Catherine _3

I am a past client of this provider

I actually got to sleep at night. A few of the girls were exceptional and they were able to get us people and work on a few days notice.

December 03, 2018

By Patricia W_14

I am a current client of this provider

I work, so I need someone here with my husband. They work everything out there so everything is in order when they come here and the girls know what they are doing.

November 01, 2018

By Marcia H_1

I am a current client of this provider

They are doing everything we want them to do and they are doing fine. Four hours does not make a huge difference. My mother sleeps a lot and does not interact a lot with them. They are very caring people and do their best to do a good job.

October 22, 2018

By Julie P

I am a current client of this provider

They've made my life easier by working around my schedule. I would tell a friend that the nurses are friendly and special.

September 24, 2018

By Anne T_2

I am a past client of this provider

We had a few that weren't a perfect fit for us, but they were so quick to change that and get us somebody else. It's not terrible, but the first person had a language barrier They are really conscientious, they really care, and they are reaching out to make sure things are okay all the time. They really care; everybody from the schedulers to the caregivers.

September 10, 2018

By Anonymous_25

I am a current client of this provider

The caregiver is just here and brings me anything I need. They help with things that are difficult to do. They seem to be very efficient and easy to talk to.

September 10, 2018

By Jennifer H_2

I am a current client of this provider

It was a worry that I didn't have to have because I knew they were taking care of her. They are very expensive, which is kind of a negative. I would have liked it if they spent some of their down time doing household tasks.

August 30, 2018

By Veronoca K

I am a current client of this provider

I have good communication with them and they call me with any situations. They are very accessible. I can talk to the nurses directly.

August 10, 2018

By Kathleen M

I am a past client of this provider

I was able to get away, and not worry about my mom falling. Everybody has been really nice and helpful.

August 10, 2018

By Holly R

I am a past client of this provider

It was hard because I would go to work as soon as I got here, so I had to leave notes for the caregivers because they were always new. There was not a lot of continuity in care. There were a lot of different caregivers that came through.

August 02, 2018

By Kathy

I am a current client of this provider

I can get out of the house when they are here. I have not had a problem with them. I have a fluctuating schedule and they have most of the time been able to find us a caregiver.

August 02, 2018

By Debbie B

I am a past client of this provider

It was amazing. I was a primary caregiver and it gave me a chance to get out and go take care of the family and run errands. They were very prompt and caring. They listened to the needs we had.

July 26, 2018

By Mike K

I am a current client of this provider

They have good response time, good communication, and are respectful. The caregiver that took care of my loved one did a great job and they were able to fill in the hours we needed them to.

July 26, 2018

By Linda G

I am a past client of this provider

The nurse that we had was knowledgeable and capable.

July 23, 2018

By Joann P

I am a current client of this provider

I can get out of the house because of them. The girl that I have, Veronica, gets along very well with my husband, and she relates very well with him. He likes her.

July 19, 2018

By Pheba W

I am a current client of this provider

She mows the lawn, takes out garbage, cleans, and does other small tasks for us. We have had the same caregivers for the last two years now which is very nice.

July 02, 2018

By Maynard H

I am a past client of this provider

He had good conversations with the caregivers. He has dementia, and they kept his body clean, washed his clothes, and cleaned his room.

June 14, 2018

By Anonymous

I am a current client of this provider

They help me with the daily things like making my dinner and breakfast. I don't know what I would do if I didn't have them here. They could be on time and they could do better with scheduling. I would like to know who I am going to have as a caregiver, because I have been without a caregiver for a few hours at times.

June 04, 2018

By Barbara _5

I am a past client of this provider

I got to sleep and rest with the day nurse here. Every caregiver is trustworthy.

May 29, 2018

By Barb M_5

I am a current client of this provider

I don't think there is a care program established. One of the caregivers never showed up. She never came back and had to wait until noon.

May 14, 2018

By Pat P

I am a current client of this provider

They make life better for my husband and for me because if I have to run to the store or go out, I know that my husband is well taken care of. They have been punctual and very helpful with helping my husband improve physically.

May 02, 2018

By Mary C

I am a past client of this provider

I know it is difficult to have the same caregiver, but we have five different ones. When they first explained what they would do, I thought they would do a little cleaning. They did not really do that. They were dependable, and I knew they would show up, so I was able to get to work.

April 26, 2018

By Mary P

I am a past client of this provider

I like the opportunity that I have to actually speak to the owner of the company, which is not a common thing. Our family was unable to care for my mother-in-law because of their emotional state. It was very helpful to have trained caregivers.

April 20, 2018

By Lorraine B

I am a current client of this provider

I like the people that work for BrightStar Care. They work really well with the elderly. The services help me out a lot. It helps me with the care of my mother. It helps me to know that.

April 17, 2018

By Linda W

I am a current client of this provider

They're very caring people, and they're not just going through the motions. I get to rest because the caregiver does the work.

April 06, 2018

By Sheryl F

I am a past client of this provider

The preparation was wonderful. The coordinator who explained the services and who learned about my family was top notch. Her name was Sandy. Unfortunately, the caregivers did not live up to the expectation that Sandy set. The first two were really disappointing in that they did not show much initiative. We never found a rhythm, but I have every reason to believe we would have been able to find a regular caregiver. The first two caregivers did not show initiative. One spent most of the morning on her telephone when my elderly dad was having some cognitive difficulties. He needed to be engaged. They were able to do some of the physical caregiving for my dad that my mother could not do.

April 06, 2018

By William "Bill" M

I am a current client of this provider

They have a caring nature. They could facilitate more activity between the caregivers and my father.

April 04, 2018

By Humberto G

I am a current client of this provider

They have sent us some sub-par workers but the caregiver they have sent us now is really good. It depends more on the caregiver than the agency if the care is good not. This caregiver does everything for us.

March 14, 2018

By Arlene

I am a past client of this provider

I would recommend them because of the caregiver we had here. The caregiver we had was fantastic. We couldn't have asked for anyone better.

March 13, 2018

By Anonymous

I am a past client of this provider

It would depend on their situation and if they were looking for an hourly caregiver. They should have had a bigger scope of people to choose from for care. I was constantly involved. It was horrific to have to come and interview someone everyday.

March 02, 2018

By Lisa Z

I am a past client of this provider

The very first conversation I had with the owner was at a very stressful time for me trying to find care for my mom. The owner was very warm, caring, and super helpful. My mom has been able to do things that she wouldn't be able to do otherwise, such as bathe and other daily functions. There was only so much that I could do because I have a young baby, so I feel comfortable knowing that someone is there for my mom and that that she is being properly taken care of. I know that she has some help and her needs are taken care of. That sets my mind at ease.

February 15, 2018

By Sue R

I am a current client of this provider

BrightStar Care seems really organized. The caregiver is amazing. The coordinator was really great too. I broke my arm, so within a day they were able to get someone here and they had a plan set up so we could get full coverage. It was quick and amazing.

January 24, 2018

By Amy Z_2

I am a current client of this provider

I really like our caregivers. They are qualified and personable. They talk to my husband. He has a brain injury, and we have been able to get to know them. They share our life with us! They take care of my husband while I am busy taking care of my newborn baby.

December 29, 2017

By Larry S

I am a current client of this provider

I have an excellent caregiver. BrightStar Care is basically my life. They get me around, they do everything for me, and they make me laugh.

December 05, 2017

By William S

I am a current client of this provider

I've had several different people and BrightStar Care has been satisfactory. I'm able to call BrightStar Care and receive information of what I should do or get various contacts.

December 04, 2017

By James O

I am a past client of this provider

BrightStar Care was very easy to work with and accommodating. They were easy to get a hold of. BrightStar Care provided someone that I knew was there to help his wife take care of him and comfort her.

November 16, 2017

By Bertha Mae "Mae" B

I am a past client of this provider

BrightStar Care offers good service. The caregivers knew their job. The service helped by giving my mother a shower, and taking her to the bathroom.

September 22, 2017

By Julie _1

I am a current client of this provider

BrightStar Care is very easy to work with. BrightStar Care has made my life easier by helping with the care.

September 13, 2017

By Luke G

I am a current client of this provider

BrightStar Care has some of the most professional nurses to care for my son. BrightStar Care has impacted my life by providing the highest professional nurses. I am able to work and have peace of mind regarding my son.
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About BrightStar Care Orland Park / Will County

BrightStar Care Orland Park / Will County is an in-home care provider serving Orland Park, Illinois and the surrounding area. BrightStar Care Orland Park / Will County offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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BrightStar Care Orland Park / Will County

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