BrightStar Care Chicago

The current caregiver has been proactive and the previous caregiver took the next step with things. The previous caregiver would point things out to me that others wouldn't. There was an incident where a caregiver cancelled and the office staff didn't let me know until 8:30 am that they weren't coming, but they were supposed to be there at 7 am. They should have a policy in place where we are notified beforehand.

It has helped me out tremendously because I live an hour away, so it has allowed me to get some type of normalcy to my routine. I like the overnight service.

They were easy to work with. The woman was fine. She could have been more engaging with my father, but she did what we asked her to do.

The impact was good at first, then it got bad so that's why we changed. We had a really good lady for about 6 months, but when she quit we didn't get any other good ones. The old manager was much better than the new one currently.

They help most with cleaning the home and giving transportation to the grocery store. The specific caregiver she has is courteous and has a great work ethic.

They were reliable, on time, and caring. It was easy and everyone was nice and professional.

They offered all the support that we needed for Richard, but we did have many different caregivers with varying competence. I like their intake process and that there was a nurse involved.

They could be a little bit more compassionate, caring, and a little more social. All they do is just come and sit there. The current aides that I have don't cook, and they are usually late.

I liked just knowing that someone was with my loved one because of the services. I would have liked to have consistent staff coming to the house. I had five aides.

They could make my life easier by making it free. I like that the caregivers are very good.

My current caregiver is helpful because she can do the things that I can't do, such as washing my clothes. I need someone to come and clean my home, but there are times when the caregivers don't know how to clean.

They just need to schedule the caregivers that are preferred. They just need to make sure that they're listening to his preferences.

They were necessary. They talked with him. They took care of all the procedures of turning him and making sure he didn't have any bedsores. The help was very good. The CNAs were very good.

I think they were trained with limitations. They knew how to do light housework, but they weren't adequate. I needed more service for what I was paying. The people showed up, and they knew what they were doing. When I didn't know what they should do, they would sit around.

They take care of my mother and make sure that she is medically safe. They are dependable with providing the care that is needed for my mother.

I have a regular caregiver who comes out to see my mom, and it's nice to know who's coming. The agency has been really helpful, and is responsive to any requests I have.

They could be more helpful and willing to do whatever there is to be done. They could give me a regular person so that I won't have to have a different person coming here every day.

My father has been feeling very comfortable with his caregivers. The quality of care has been exceptional. We have a caregiver that has come and given great care, and we have a good person who coordinates his care, making it top-notch.

Especially at the times where it was more hectic, they were just there to help get my loved one off the bus. I like that my last two caregivers were able to attach with my loved one.

Out of all the different ones that came, I really only had one that was more interested in her cell phone, and she was rather new. I liked things to be put away. It certainly helped me a lot and I was frantic that he was deteriorating before my eyes. I wasn't a nurse, so they helped me learn things. I've already recommended people. I only had it for nine days, but they were prompt, efficient, and nice to my husband.

I think that, overall, they do a pretty good job. It is a little less stress on us because we don't have to worry when the caregiver is there. I like their level of concern.

They did everything I asked them to do. Everything was fine. I would tell someone that they care about you and they will take care of you.

My mother really loves the person that comes in. She feels comfortable with them, and I am confident in the things the caregiver helps her with. She looks forward to them coming. I like them because of the person that is doing the care.

They are allowing me to free myself up. It gives me a peace of mind about the care. We have been using different types of help and pools of staff are excellent. We recently had the worst weather and our nurse came early to make sure that she would be on time.

They could communicate more and listen better. I would like to have the opportunity to choose a caregiver after interviewing three candidates.

They could change the timing the caregivers. I like mornings, and they only have evenings. They ask what we need to have done, and they just do it.

At least, I can work and not be as concerned that she is in her facility by herself. Everyone shows up on time and if someone is late the caregiver there will wait until her relief comes. I am able to immediately come and help when they need me.

She is consistent with the level of care she gives, and she is aware of how to contact the doctor. I think that they continually keep in contact with me, and I feel free to contact them any time with my questions. They are consistent with the treatment they give to my husband.

My husband and I can do some jobs alone however, our caregiver gives me a little brake during the day in having to care for my husband. Our caregiver has done what we expected them to do. We have received more than adequate services.

They helped him with mobility, meal prep and they accompanied him to appointments. The quality of the care was very good and the lines of communication were good.

She has a lot of doctor's appointments that I can't take her to so I just call them. They've been extremely caring and they make it easy to receive services. They just listen.

They need to be more attentive about what the client wants and needs. They need to be more reliable.

They help with the things I can't do. They have nice workers and they are flexible. I really appreciate BrightStar and what they do for me. They are a blessing. The company is a good company.

They have helped my loved one the most by making sure she can do the things she needs to do. They help her move around the house. They have provided cooking for her as well. They have been very flexible and they have provided the care we requested.

It has been difficult for me because I am not used to people in the house all of the time. I like that most of them are on time. I had a situation with one of them missed a shift. I want consistency in attendance.

Their expertise in managing my mother has made life much easier for me. They do very well in handling difficult patients.

It has had a positive impact. It gives my loved one someone to talk to and his basic needs are taken care of. The caregivers are punctual and they give good service.

She washes and takes care of my mother. The caregiver we have is prompt, on time, and does a good job.

I went in the silverware drawer one day to get a spoon, and the spoon had water in it. I was needing a caregiver to help me put my place in order. I put my pots and pans in the oven because there isn't any other place for them. One time I went in there, and there was a dirty skillet in there. They should have washed it before they put it in there.

The caregiver is always on time and she does a lot of things. I was a real wreck, and now I'm much better. It's really helped me a lot. I'm not cranky like I used to be. She'll do anything I ask. She likes my loved one, and he likes her. I feel comfortable leaving him with her.

I like the caregiver. They're very nice and thorough. They seem to be responsive to the client. They've done everything well, but I'd like to see a receipt to show my mother since the finances are coming from her and she's not computer literate.

We have had good experiences with the employees, and their employees have been very nice and professional. Our caregiver helps my grandfather bathe, cleans him up, does dishes, organizes his clothes, and helps him with medications.

BrightStar Care's office staff management was awful because I had to call to set up service by calling four times, because they didn't follow up with me. Out of the five or six times we used them, the caregivers were late four times. The caregivers were unprofessional and would step out during the care. Some of them were not energetic and didn't want to do the job that was scheduled for them. The fee was astronomical, and the care was poor for the price that they charge. Poor staff, poor office management, poor service. I'm paying an exuberant amount of money for them to do a service involving the people I love. I don't want to be stressed out or worried about them.

I would recommend BrightStar Care because they are very efficient and caring. BrightStar Care makes my life easier by helping me to be more independent.

BrightStar Care's caregivers are wonderful. BrightStar Care allowed my mother to have someone reliable there with her. She needed someone there.

I would recommend BrightStar Care because they respond well when I call them, and they don't hesitate to answer my questions. The services from BrightStar Care makes life easier for me by arranging things for me better than I can do for myself. It makes my life more composed.

I like my caregiver, but I would probably not recommend BrightStar Care because the agency cut my hours down and that makes me frustrated. The services haven't really changed my life in any way. I just need someone to help me clean up. I still do the same things I usually did before.

BrightStar Care is punctual, seeks the needs of the individual, and if they have questions, they ask before doing that certain thing. BrightStar Care has provided someone that she can talk to and see to her needs, and they get along well.

I would recommend BrightStar Care because they are flexible and friendly. I am not desperate, but BrightStar Care is satisfactory.

We hired BrightStar Care for my mother-in-law, and they did very well. We had no problems with them at all. As far as their schedule, they work out very well. The billing worked out very well too; there were no issues with that. We would definitely recommend them.