Home Instead - Lakeland, FL

Ruby5

I had Home Instead come and do some home health care in my house. They did everything. They did light housekeeping, they did my laundry, they took care of my husband's meals and his medicine and all that kind of stuff. My caregiver was very good. They scheduled everything good. They kept me informed of any changes that had to be made and they billed me twice a month. Sarah was the name of the caregiver.

Nannette

My husband's caregiver, Deedee, is wonderful. I'm very pleased with Home Instead. I've had them since September when I came home from being very sick and I needed help with my husband and also for myself, but mainly care for him. They've been very helpful and very kind. No matter what I asked them to do, they're very happy to do it and I feel very secure. They're honest, polite, and very giving. I consider her a friend, which I don't say easily because it's not easy to make friends. She is such a lovely lady. She knows exactly that she'll make my husband's lunch for him. She'll clean the table and the counters for me so I don't have to get up and do it. She'll even help me prepare dinner because she leaves at 5:00, but she'll help me get that started. I go out and get the groceries. She brings the groceries in for me. There isn't a thing bad. Everything is wonderful. Home instead is excellent. They always answer my phone calls, and they're always very helpful. One time I was having a little get-together and I didn't want Deedee to come in immediately, so they called her, and it was all settled very easily. I can't say enough about Home Instead. They're always very, very willing, just like the caregiver. She's a very good worker. It's not just that she works well, she's very kind and very loving and that you don't find everywhere.

Provider Response

Carole

My aunt is using Home Instead. Anytime I asked for any changes or whatever, they were very willing to accommodate my needs and the needs of my aunt. They take care of her so I can have a break, but they also keep the house and make her meals and stuff like that, so that's also helpful to me. The caregiver, Jane, is very caring and a lovely person. Communication with the agency is absolutely excellent. They bill automatically out of my checking account and everything's automatic. They always have someone available if I have a special need. It used to be Dolores, but she retired. I loved her dearly. Jane is fairly new, but she seems to be fitting in pretty well.

Curtis

The caregiver from Home Instead is very good. They do good cleaning up the house and taking care of my wife. Mainly, they fix her meals and serve it to her. She doesn't need much other assistance. Billing and scheduling are good. I would recommend them. They're a good company with good people.

Marion

My sister is using Home Instead. I feel they do an outstanding job. You can communicate with them at any time. They are very open. Right now, I am using them two days a week for my sister who has memory loss and they take her shopping. They can take her to her doctor's appointments. They are helping her organize, just making sure that she puts her pills in her pill containers, helping her order if she needs more medicine. When it comes to billing, we have automatic withdrawal and it's not a problem. I can call them and they're always willing to help me out if I need extra scheduling. The caregiver, Judy, is outgoing. She is willing to do whatever is needed that's in the scope of what she's supposed to do. She is able to encourage my sister to do some of the things that need to be done that maybe she really doesn't want to do, but she does it in such a nice way that it's working perfectly.

James

I'm using Home Instead. Dawn does a very good job for my wife, both physically and also mentally. She stimulates her and tries very hard to take care of her. Also, Dawn is very good at doing things here for us, to help us keep a good house and to keep it in good order. She's definitely not lazy. She looks for things to do. We appreciate her. My wife has dementia. She plays games with her. She basically helps her physically as she needs help. She still is able to walk and get around on her own. Anything we need around the house here, Dawn is more than happy to help. I have been with Home Instead for probably four or five years and I've been very happy. They treat me very well, but then I think I try hard to basically work with Home Instead too. I'm very happy with Home Instead and the people. I've learned to know them.

Provider Response

Cynthia

Our caregiver is from Home Instead. She cooks for my father, she helps him, she cleans, and she takes him grocery shopping. She sits and she talks with him. He enjoys her company. He loves her and so do I because I FaceTime them when she's there on Mondays, Wednesdays and Fridays and she's the best. I couldn't ask for a better person. Scheduling is good because if they have scheduling problems, they will contact me via either email or someone will call me. They're very courteous, very understanding, and very professional, so I don't have problems with that. Her name is Betty.

Provider Response

JS052

I'm using Home Instead. They are taking care of my mother. One of the ladies has been with my mom for a very long time, and she's done a good job with my mom. It's a good kind of companion, and she keeps her kind of happy in a world where it's hard to be happy. She helps take my mother to doctor and dentist appointments. She's with her when they go. She takes her outside. Their billing is very punctual. I can pay online for my mom. If there are any issues with scheduling other than her normal times, they call me and figure that out. She loves my mom dearly. They get along really, really well and she just makes her smile. Her name is Lynda.

NVergu

I like Aida very much. She is sweet, friendly, very good, goes above and beyond and will do anything that is asked of them, including Dede. I would recommend DeDe and Aida to everyone. Clients would be safe, secure, happy, and helpful to whomever they are caring for. They are really special and the best part is they always arrive so happy to be here. Grateful for Home Instead Lakeland and being a part of care family.

Debra

Home Instead in Lakeland is a top notch home care provider. My mother has been a client for several years. Her CarePros help with the housekeeping and errands and take her to medical appointments. They make sure she has everything that she needs and provide wonderful companionship for her. Many thanks to Cynthia for all of her care! Debra

Provider Response

ReviewerFC053123A

My husband has been using Home Instead for almost a year and a half now. So far, it's good. It's twice a week, Mondays and Thursdays, from 1:00 to 5:00. Their job is just to sit there and watch him when he goes to the bathroom because he has a walker and I don't want him falling. His leg sometimes shakes. The rest, my husband just sits there in his lazy chair watching TV. Scheduling is good. They've been good to us. When they come check on us, all the ladies from the office are real friendly. Brad is the name of the caregiver.

Larry

My wife is using Home Instead. Kayla comes here to take care of her personal needs three days a week. The service is excellent. I cannot say enough for the young woman that comes to the house and takes care of my wife's personal things like that. When she's not taking care of my wife, she's doing things around the house and fixes us lunch every day. Scheduling is fine. They met the timeframe that we needed. The caregiver is a very, very nice person.

ReviewerFC052623A

My husband is using Home Instead. We have care three times a week for him for about six months now. We like the people they've been sending. They help him with bathing, fix his breakfast, help him get dressed, help him with his exercise and get him anything that he wants. They're here four hours a day. I would rate all of the three ladies a five.

detmeyer

Home Instead has been wonderful to work with. At a time when I didn't know what to do or where to turn they were there for me and my sister and have just been a God send. In particular our caregivers are so helpful. We don't usually need to tell any of them what to do because it's almost second nature to them. But if there is something out of the ordinary that needs to be done we know that all we need to do is ask and they are always willing to help. Our special thanks to Anelisse, Cynthia and Francesca.

J Murphy

Brenda Z has been my caregiver for almost 2 years. I have mobility issues and needed help with shopping, housekeeping and transportation. She has been a godsend for me and helped me get thru the pandemic. She is a very dedicated and caring person, and always puts the client's needs first. I really don't know how I'd survive without her compassionate care. She is an exceptional example of the Home Instead service.

Robin and Mike

Brad come every Monday and Wednesday. My husband is so glad to see Brad on those days. They have become such buddies. They are like two peas in a pod. Brad is such a caring and patient caregiver. We really appreciate this caring and giving man. Thank you for picking Brad for Mike it makes a world of difference to both of us.

Ddjbryan

Home Instead provides excellent services for me at home. I'd like to specifically recognize Rosa for all she has done for me and my family. She takes care of me and interacts with me personally. She makes me feel special in everything she does. She works so hard every day and always stays busy. I appreciate all she does.

Charlie31

My mom had a virtual meeting schedule. She has dementia. I was unable to be at her home to get her logged on. Her caregiver, Nazarine was on duty until 5:30. Moms appointment was at 6pm. Nazarine and I worked to get everything installed. This caused Nazarine to stay late. I asked her to stay and help mom. I asked her to stay until 5:55pm to get mom signed into meeting. That is going above and beyond. She followed instructions to download app thru staying until just before meeting began. A million thanks to this angel. Nazarine is always on time a dependable for moms appointments. The agency performs regular performance reviews with me and with mom. Just last week I had been unable to reach my mom on her cell phone by calling, texting or facetime. I called the agency to ask them to call caregiver to trouble shoot. Moms phone died and caregiver placed the phone on the charger. Yay. Also just last week caregiver Genesis surprised my mom with a special treat a bear claw from paneras. When I asked about it the caregiver,Genesis, said the client deserved a special treat after having a particularly bad evening the night before. This is why we contracted with Home Instead and their staff! Awesome group.

Michelle J 1302

Home Instead and our caregiver, Dawn, are quick and detailed when anything of concern needs to be addressed. They are vigilant about service follow ups and care level needs assessments. We have faith and confidence that every week, a reliable set of eyes, Dawn’s, keep abreast of my parents many needs both physically and mentally. This info is always reported and shared. .

PamelaLS

I want to thank Home Instead for all their help. Everybody from the Caretaker’s to Management have been so helpful, and understanding. I was impressed that during COVID, even though we canceled services at that time, Home Instead continued to call and check on us. I would also like to thank Maxine, for all the time and energy she puts in making my Moms day better. Thank you all.

LynnFC

My Mom and I have had an amazing experience with Home Instead. My Mom's caregiver is literally a life saver and enables her to continue to live at home and provides peace of mind to me as I live out of town. I don't know what we would do without her. Home Instead staff make the process easy and everyone is a joy to work with. I would highly recommend.

Jane Heuperman

Home Instead has been a blessing to my family. The caretaker is always on time, personable, and gears conversation toward the client's most liked topics. During a time when extra time was needed for my husband's care, I called the agency and told them what I needed. They immediately confirmed my additional days and everything was taken care of promptly. The staff is caring, capable, and offers a big relief when you need respite care like we needed. They are professionals, and provide several levels of care, depending on your needs. Home Instead has been awesome, thank you.

jim j.

My ward is a very difficult person. Despite that, she has enjoyed the sitter that Home Instead has provided.

anida

Needed care for my 92 year old mother. The lady that comes to the house is wonderful. Helps mom with many things and also speaks Spanish which mom loves too. So far it has been a good experience.

B J Axley

The Home Instead staff in Lakeland, FL were a Godsend when My husband & I needed assistance with my father-in-law. When we realized we couldn’t do it all on our own we couldn’t have asked for a more professional, personable & caring staff. Not only was their assistance invaluable to us but we learned a lot about how we could better take care of & understand what he was going through at the time. And when it became necessary for hospice care they were there too offering us a break in the evenings.

WPC

Every staff member has been extremely helpful in dealing with weekly changes in my mother's ever increasing needs. Very accommodating, understanding, responsive and polite. Could not be more appreciative of the services provided.

retitlelady

The scheduling staff works hard to meet Mom's scheduling and personal needs. The home health care aides who work with Mom are very attentive to her and very responsive to me about any issues that they may see or experience with Mom

AMarcy

I contacted Home Instead in Lakeland when we were looking at options for my mom after she was discharged from rehab. Ultimately we determined that Mom needed assisted living. Even though home care didn’t work out, Temi was a wonderful resource. She gave me a lot of information and support. Of the many MANY people I talked to, she really was the most helpful to me personally. I am so grateful.

Maureen Kolosky

This was an amazing experience especially during such a stressful time. Everyone was great from the first visit to get information to the aides who came. My mom was very comfortable and she loved all the girls.

Kay Blocker

They are easy to work with especially with the changes in our schedule. The office staff is very organized. The caregivers are efficient and always on time. They have a friendly and caring attitude towards their patients.

Linda S Tx

Home Instead Lakeland cares! They are always trying to help our family with changes, schedules and helping my mom through daily household tasks. We live out of state and they email us with updates and call us to make sure we know what's happening in moms life. Thank you to Monica, April and Temi that are always there for us.

Harry18

On searching for an in-home care for my wife, I had it down to two different ones and Home Instead seemed to be better qualified as far as I was concerned for what I wanted, that's how we ended up with them. They seemed to be more caring than the other one was. I have been using them for four years now. They came out and interviewed me and within that first week almost immediately, I had a CNA out here. Unfortunately, she left because she got a job in the hospital. She was hoping she could do both because she liked working with my wife and I enjoyed her too, but unfortunately we had to let her go. After her, we had one or two people that weren't satisfactory and we told the agency about them and lately I haven't seen them working around anymore, so the agency seemed to take what you say literally and go and do something about it. The current caregivers we have now would come three days a week and all they do is just get her up in the morning, wash her and get her dressed.

ginnieb

Love home instead they are compassionate ,experienced with patience and understanding. I have used them in 2 different cities and the consistency is there.