(800) 558-0653

Home Instead - Jacksonville, FL

9191 R G Skinner Pkwy, Jacksonville, FL 32256

(800) 558-0653

Verified Partner


(22 reviews)

Offers Home Care
Top rated on

2019, 2020, 2022

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Reviews of Home Instead - Jacksonville, FL in Jacksonville, Florida


(22 reviews)

    Top rated on

    2019, 2020, 2022



    March 26, 2024

    I am a current client of this provider

    I am the primary caregiver for my elderly parent with senile dementia. We thought that it would help to have an outside agency assist me about 12 hours a week with some personal care and feeding tasks. During our interview with Home Instead, we were told there would be maybe 2 or 3 caregivers who would be the consistent caregivers. Home Instead has now sent 8 different people during the 11 days of our contract. One day they had no one available. Each week I don't know who will show up . This week it looks like person number 9 is scheduled, but there is no one assigned for the other 2 days. I've been extremely disappointed in their scheduling. The caregivers have been respectful and appear competent, but new faces are confusing for my parent. I cannot recommend this company because of their lack of consistency in caregivers. Their Family Room portal is very helpful in that I can see the schedule and the name of the caregiver who is assigned or if there is no one assigned.



    July 20, 2023

    I am a past client of this provider

    Absolute Disaster. Person arrived at first shift, didn't ask what I needed, only sat & ate food she brought & what food I offered, wanted a phone charger, didn't like drinks offered. Told her food she brought was making me nauseous - totally ignored request to put it away. Sat & spent tremendous amount of time on cell phone. NEVER checked or asked if I needed anything. I was exhausted answering all of her personal questions & requests for additional food & drinks. I had just been discharged from the hospital that day after a week in special care unit & did not have the energy to fulfill all of her requests. This is not what I signed up for or the absurd charges I was obligated to pay. Carefully consider what you really need before signing up with this organization. Advertised one thing & delivered substandard, insulting results.



    March 18, 2021

    I am a current client of this provider

    I enjoy employing the services of Home Instead. The staff is friendly, professional, courteous, and reliable. I use the services of a caregiver in a regular basis, two days a week, four hours a day, and that suits my needs. The caregiver that they send has been a great help to me, in providing transportation to medical appointments, shopping, etc. as well as helping me with household tasks. One those occasio9ns that she is unavailable, a Home Instead contacts me and arranges a suitable substitute. I would gladly recommend Home Instead for the services they provide!



    December 16, 2020

    I am a current client of this provider

    My caregiver is great. She knows when I need help,but she also knows when to let me try things by myself. She’s always tuned into my needs. She does little things that make feel cared turning back my bed and cleaning around my chair. She’s open to doing things that need to be done around the house. I don’t know how we’d get along without her.



    December 9, 2020

    I am a past client of this provider

    Last minute requirement to have someone accompany me to a procedure. Request handled quickly and professionally. Caregiver on time the following day, careful driver, and very accommodating. Would use again if needed.



    February 22, 2020

    I am a current client of this provider

    Home Instead caregivers/companions are the eyes and ears for our loved one. They are responsive to our needs and take good care of our loved one.



    June 19, 2019

    I am a current client of this provider

    I called on short notice (one day before) needing an Aide to take me to day surgery and take me home after procedure. The day of procedure the Aide, Marlene was at my home on time. She is a wonderful person who was very professional, warm, and interesting to be around. I cannot say enough good things about her. A day when I was nervous to say the least and she was always calm and collected. Thank you to everyone who set this up so easily and so quickly and thank you Marlene.



    June 19, 2019

    I am a current client of this provider

    Genevieve is excellent with my mom. Mom looks forward to seeing her! Home Instead is very accommodating and flexible.



    June 18, 2019

    I am a current client of this provider

    All the caregivers were so good with my father who is 91. We had a problem that turned out to be our fault. But when I called after hours, Sheila called me right back. Then a manager called, and the next morning, the CEO called me amazing personal care.

    Karl V.


    May 1, 2019

    I am a current client of this provider

    I can not speak highly enough of Home Instead Jacksonville. They have provided care for my aunt for over a year and the services that have provided have been outstanding. They provide care 7 days a week for 21 hours a day. The caregivers have been very consistent, arrive on time, and very helpful to my aunt with her needs. They are professional, customer focused, courteous, and extremely knowledgeable. Due to these services Homeinstead has provided, they have enriched my aunt’s life, allowed her to maintain her independence, but more important have allowed to stay in her home which was something extremely important to her. Furthermore, due to the challenge of me living long distance, over 600 miles away from Florida, Doug M. and his staff, have always had open and direct communication with me providing critical feedback and updates/notes from caregiver visits. This allowed me to make modifications to schedules or add new services quickly and timely. They have always been very responsive to my requests or calls. The services provided have enhanced my aunt life by maintaining her independence and her wish to stay within her home. I highly recommend any of their services.

    Ann Boehmke


    March 28, 2019

    I am a current client of this provider

    Care is provided 6/7 days a week. The staff is friendly and professional. The do a wonderful job trying to find the caregiver for your needs. The caregivers dress in professional uniforms and are friendly. The office welcomes feedback negative or positive.

    Happy Caregiver


    March 8, 2018

    I am a current client of this provider

    Home Instead provides 24-hour care to my parents. They generally arrive on time, except occasionally when a new caregiver starts and is unfamiliar with the area. When this happens, the employee always calls to let us know. Caregivers are generally extremely responsive to suggestions and eager to work with clients' changing needs. Additionally the administrative staff works hard to fill in gaps in the schedule and accommodate my parents' preferences.



    February 24, 2018

    I am a current client of this provider

    Very professional and caring office and caregiving team. Well trained.



    December 2, 2017

    I am a current client of this provider

    They are awesomel- large pool of caregivers and the shift is always filled when you request it. Will definitely use their services again if the need arises in the future!



    October 23, 2017

    I am a current client of this provider

    I am one happy customer. Home Instead is there with my 90 year old Dad when I cannot be and I live 4 hours away.

    Well Cared For


    October 17, 2017

    I am a current client of this provider

    I like the fact that I can call at anytime when I need to talk with someone at Home Instead. They are always available to answer any questions or concerns I might have.



    June 1, 2017

    I am a current client of this provider

    My experience with Home Instead has been OK. The caregiver's attitude is fine. They establish a routine of things that need to be done. My husband showers and shaves and then they will cut his nails and take him for a walk. They also talk to him. He likes to discuss different topics.



    February 10, 2015

    I am a current client of this provider

    Home Instead has been very good, dependable, and did everything that we needed. They were available when I needed them; that is why I chose them. The caregiver is very good and competent. I have a caregiver two days a week.



    August 16, 2012

    I am a past client of this provider

    I had broken a leg, but now I'm back on my feet. I did use Home Instead. I was very pleased with their service. I had several girls from their agency. I really didn't require much care because I was pretty much independent and my son's in a nursing school so he helped me a little bit. Mostly, the home aides worked around my home helping me with household chores. If I would need to use some more help in the future, I would call them. I'm very much satisfied with their service.



    October 22, 2011


    As both a professional in the healthcare field, and a caregiver to my parents, I have found the services of Home Instead Senior care to be outstanding. I have referred many caregivers to them. They are customer service oriented, always trying to match the client with the right caregiver, courteous and responsive. One of the many attractive things about their services is their backup system. If one of their staff can't make it to a shift, they already have someone in line who can. An important service in this field!! Can't say enough good things about them!



    July 27, 2011

    I am a current client of this provider

    Home Instead has been a lifesaver for my Mom. Her caregiver is wonderfully attentive, always prompt, reliable, cheerful and very patient with her as the dementia progresses. The rates are very competitive and fair. Our whole family is very happy with Home Instead and would highly recommend this agency to anyone.



    July 12, 2011


    My mother and father in law recently joined the Home Instead Senior Care community and have had nothing but good things to say about it. Prior to this they have been maintaining the lifestyles the were used to, but were finding that some tasks and chores were proving too taxing to do on a regular basis, even when they needed to be. Further more, they worried about each other when one was out of the house and the other stayed at home. At first we all looked at some assisted living and retirement homes in the region, but my in-laws didn't want to leave their home at this stage and give up their mobility. So they decided to try the Home Instead Senior Care. Since then, when we have gone to visit them, their home is better taken care of, they are much happier, and all of us can relax since we know that someone is checking up on them and helping them prepare meals among other things without being intrusive.

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    Services and Amenities of Home Instead - Jacksonville, FL in Jacksonville, Florida

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Jacksonville, FL in Jacksonville, Florida

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Jacksonville, FL

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