Caring.com
Caring.com

(800) 558-0653

VITAS Healthcare

5420 N.W. 33rd Ave, Fort Lauderdale, FL 33309

(800) 558-0653 (Caring Family Advisor™)

2.5

(16 reviews)

Offers Hospice

Photos of VITAS Healthcare

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Get cost information
Find out availability
Ask about payment options

Reviews of VITAS Healthcare in Fort Lauderdale, Florida

2.5

(16 reviews)

    Robin

    1

    December 27, 2023

    I am a current client of this provider

    Vitas healthcare was a nightmare. I hope it was a result of lack of staffing on the week before Christmas, but I could list literally dozens of mistakes and problems. For example, 6 days went by and I never was sent supplies. I had to personally get gloves to give the nurses. Then after 2 days, a prescribed pain medication still never came. I had to drive 30 minutes to a pharmacy at 10 pm alone after not sleeping for 2 days to get the hospice prescribed medication for my mother in pain. Now at Broward Coral Springs Vitas unit, I arrived with my mother screaming and crying in pain. She couldn’t take her oral meds and the “called the doctor 5 times” and did not get a response. I could go on, but it’s too painful. Try another company if your loved one of suffering

    Jay1111

    1

    June 7, 2022

    I am a past client of this provider

    The intake people that come out from Vitas ARE GREAT!! They are kind and caring and tell you everything to make you feel comfortable and get you to sign up. Well after that EVERYTHING CHANGES!!!! I should have seen the RED LIGHTS when the lead nurse for the case came to the house and explained 'I ONLY work Monday through Friday 6a-5p. You can call me in that window. Outside of that window call the 800#' Well she did not lie about that. True to her word. Only M-F and 6-5! When this nurse would do a visit she spent more time playing with my dog and taking pictures of the dog then caring for the patient! She would argue with me about care. There was a wound that she did not want a wound specialist to come in. I had to fight to get a wound specialist! One time the dressing needed changing. It was a day of the doctor visit and no nurse visit that day. When the doctor was here HE WOULD NOT CHANGE THE DRESSING!!! The nurse had to make a special trip (and Medicare Charge) to change the dressing!!!! Then there was the argument about a special medication for the wound. Vitas would not pay for it so they would not prescribe it EVEN THOUGH IT WAS WHAT WAS NEEDED!!!! I had to go out to the patients primary care to prescribe it for me and I went and paid cash. The wound started to go away!!! Let me share with you the evening that the patient passed away. It was a Saturday evening. He stopped breathing at 6pm when he stood up. We laid him back down and he started breathing again. I started calling the Vitas 800# as it was Saturday. I was put on hold for over 40 minutes. Hung up called back and same thing all over again! I kept calling Vitas to send someone out to go through this with me (AS WAS PROMISED WHEN THEY DID THE INTAKE). I kept getting disconnected or put on hold. While waiting on hold the patient took his last breath at 805pm!! I hung the phone up. At 820pm someone from Vitas called me and said they would come over. USE ANOTHER HOSPICE COMPANY!!!!!!!!!!!!!!!!!!!!! This was a horrible experience that I would not wish on anyone else.

    Caregiver2011

    1

    December 31, 2021

    I am a current client of this provider

    Waiting over 6+ hours for assistance for my Mom

    Lakebreeze337

    2

    June 8, 2021

    Other

    They seemed very disorganized. One nurse changes prescriptions and a CPL hours later a different nurse or Dr. Changes it again. Also, no hospice nurse came to stay with my dying father. When in Crisis mode we were transferred to 4 different ppl and placed on hold each time. It was pathetic. I was very disappointed in how they reacted. The Chaplain was good though

    REBI

    1

    November 20, 2020

    Other

    My mother was in vitas hospice. Their care was horrendous. The medication that mother received at high doses made her agitated and increased her risk of stroke. EIther they are too cheap or too ignorant about choice of medications. DO NOT put your trust in VITAS Fort Lauderdale

    brookeweed

    4

    July 3, 2020

    I am a past client of this provider

    My husband had surgery and could not get out of bed for 1 1/2 years. They accepted his case and provided an aide 5 days a week until towards the end it was 7 days a week. The various nurses were mostly good, My team was 179. The Chaplain and Physician Dr. Nara and Eugenie my Aide were very good to us. They listened to all my problems and were very sympathetic. At the end the Chaplain was with me. The Social worker Patricia went out of her way to be of help, even when I was short on money, got a Podiatrist for my husband and got me a small grant to pay for it. I could not provide the care they gave us nor there 24 hour on call emergency number. They came when I was at my wits end at 9:00pm on a Sunday nite. So they were like angels and guided me through this awful process. The Chaplain even found me an Inexpensive Funeral Service. I can't recommend them enough.

    MichelePort

    1

    May 8, 2020

    I am a past client of this provider

    My mother was in hospice with vitas for about 3 months. I was rarely called unless there was an issue. The nurse that was assigned to my mother was nice but I had a hard time understanding her accent. In the beginning of March I was unable to go and see my mother in the nursing home due to pandemic. On April 6 I received a call from the nursing home saying she was declining and that a vitas nurse was on the way to evaluate the situation when she came they were going to have 24hr bedside care but then there were no nurses available (apparently many called out) so she wanted to move my mother to a vitas care Center at first I said no because I didn't think she should be moved, but the nursing home was really not able to give my mother bedside care (because that's what vitas was hired for) and the evaluating nurse wasn't going to stay with her. So I said ok. They transported her sometime around midnight and when she arrived at the center she was not breathing and was gone 12:30 am. Who moves a dieing women in the middle of the night. The chaplain called me a few days later and wanted to send me a condolence card, never received anything. Now I'm still dealing with Medicaid so of course vitas can get paid.

    RachelRae

    1

    May 5, 2020

    I am a past client of this provider

    Please do yourself a favor and hire SOMEONE ELSE. This agency was horrible. There was no communications between team members, a different nurse every time, no consistency. No one knew what the previous one had done. No one addressed any issues. It was a complete nightmare.

    Anthony from Florida

    1

    October 13, 2019

    I am a past client of this provider

    Wish I could give 0 stars! What a nightmare this company is in Fort Lauderdale I would avoid them 100% and go with another company. the only person that was helpful with this group was Maria who was a nurse that was my main contact among many other phone numbers that I was told to contact them by. However Maria was the only one who answered my calls answered my concerns and helped me through a horrible 3 weeks of hospice care for my father. up until the day he was discharged from there hospice care and into my lap, she was very helpful. they do not transfer their patients to other hospice companies outside of the Vitas program. it is not their policy to assist you in helping a smooth transition to another hospice. I was told that once he is discharged he is my responsibility and it would be my responsibility to find another physician to authorize his hospice care when I take him out of their system. Discharge day was a nightmare as it was explained to the team that I wanted all the paperwork completed the prior day and I wanted medication enough for him for his travel and for a couple of weeks during his transition to be available for me when I came to pick him up. None of this was completed, the discharge paperwork, the nurse that arrived had no idea he was getting discharged and had no discharge paperwork on hand. And I explained to her to call her company to get it squared away and she did however it took 2 hours for them to find a discharge form and then I asked about the medication she knew nothing about the medication to order and unfortunately I had to leave with my father with no medication. once arriving to his new destination I called the new hospice company that we were transferring him to on our own without any help from Vitas and within an hour I had 15 days worth of medications and immediate help Once I arrived at his new facility. I apologize for such a harsh and negative evaluation and review of Vitas, but something needs to be done with this company what customer service and with patient care. Avoid them find someone else, or find Maria she will help you out without the help of the other team players of Vitas that are unable to connect with you as they are extremely busy in that area with close to 2,000 patients and insufficient staffed and inexperienced staffed and uncaring staff.

    Him2852

    2

    November 24, 2018

    I am a current client of this provider

    The reason we chose VITAS Healthcare Fort Lauderdale was because I needed a place where Medicare covers the cost and not many do. They're helping getting my wife up, getting her dry because she's incontinent, getting her cleaned up, showered, and dressed. They help her get ready for the day. They don't feed her, so my son and I have to feed her. They only spend a very short time here, like about an hour, and they're spread pretty thin. The people who come here are usually large black women who speak very little English, and they're kind of hard. They send a different one every week, so I have to show them where everything is and how to operate all the equipment. It's very inconvenient for me. Not only that, but they show up at all different times of the day. I need them about the time my wife needs to get up and out of bed, she can't stay in bed all day. So I need these people between 10:00-11:00 in the morning. They sometimes make that and sometimes they don't. I would like the same person to be here every week, and I would like them to be here at a specified time. Not right at the button, I would give them an hour window. They're not complying with this, and I get a different person every time. Their communication is very poor, and they never call me to let me know when or if they're coming. It would be convenient for me if they would call me at least a day before to let me know who's coming and when they're going to be here. I've asked them to do that but they don't.

    Provider Response

    We regret to learn about your experience and would like to follow up with you regarding these concerns. Please give bereavement manager Mitch a call or email him. We hope to hear from you soon. Thank you.

    wjaakson

    5

    November 29, 2017

    I am a past client of this provider

    Vitas was a gift. I can not express how amazing this group of people are.. My mother was a patient for her last few months and I was the primary care giver., team 151 held my hand through the most difficult time of my life and I am forever thankful for each and every one of them.. the world is a better place because of them.

    TLH

    5

    February 8, 2017

    I am a current client of this provider

    If there were 10 stars they would get them!!! Vitas has the most understanding, reliable, outgoing, kind, and above and beyond staff we have ever experienced. The care that was given to our sister whose days were limited was amazing and incredible. Hands down they all deserve such great recognition for the service that they give out. Thank-you ladies.... wish the world were all like you! ; )

    Provider Response

    Greetings TLH, thank you for taking the time to share your experience. We shared your kind words with our management team who was pleased to read your feedback. Wishing you and your family all the best, Avni Parekh.

    Praise God!

    5

    October 24, 2016

    I am a past client of this provider

    Vitas was incredibly helpful to our dear mom during a very difficult and stressful time for both her and us. They. The nurses were especially kind and loving. and treated her with great care and respect. Their care allowed her to stay in her assisted living facility until she passed away which is where she was most comfortable and content. The staff was truly a blessing to our family.

    Provider Response

    Hello, we greatly appreciate your feedback regarding your experience. We have shared your feedback with the management team who will enjoy hearing from you. Take care.

    Kinderk7

    1

    July 8, 2014

    I am a past client of this provider

    Our experience with Vitas Hospice care was aweful. As my mom was diagnosed with Pancreatic Cancer with her rapid decline at home, Vitas was not at all supportive emotionally for our family. As for what our mom needed, we communicated quite often regarding the constant changes that mom was experiencing. Our concerns were always played down. After evaluating her on several occasions, all they did was prescribe more and more medication. Eventually, she was drowning in her meds. They wouldn't IV her meds and we continuously relayed our concerns. When her breathing patterns changed, she was again reevaluated and finally was recommended that she have 24 hr care. Well, 5 hours later as she took her last breath, the nurse knocked at the door. We have had other Hospice experiences outside of Vitas within my family on Long Island and it was in no way like this. It's troubling and sad that our mom had to pass in distress and without the proper medical supervision. It's not the way it's supposed to be. I wish I could rate this with zero stars.

    Provider Response

    My name is Susan Acocella and I am the General Manager of VITAS Innovative Hospice Care of Broward. As the nation’s leading hospice provider since 1978, VITAS takes your comments very seriously. I would greatly appreciate the opportunity to speak with you, listen to your concerns, and look into your comments. Can you please let me know how to best reach you? Alternatively, please contact me at Susan.Acocella@vitas.com. VITAS is proud of its high patient and family satisfaction scores and our high-quality services, which have been the basis of our growth through referrals from physicians, health-care providers and the patients and families we serve. Please give me the opportunity to speak with you. I look forward to hearing from you soon. Susan.

    lavenderfred

    5

    September 24, 2012

    Other

    My beautiful mom spent her final days here. She was treated with extreme kindness and received superb care. I have the highest regard for the staff who showed patience and respect even during trying times. Very special people work here including the chaplin and the rabbi. My thanks to all, especially Inez.

    Leslie Uncapher

    5

    October 19, 2008

    My loved one stayed here

    We received both outpatient and inpatient care at Vitas. Our experience with both was, for the most part, a positive one. although at that time there should not have been any problems, there were a few, but any problems that did arise, were handled professionally. The nursing care was good, and Dr. Boulton was exceptional!

    What you can do with Caring

    • Search the Caring database

      Quickly search the largest online senior living and senior care directory

    • Read reviews and expert guidance

      Read our authentic consumer reviews and content by experts

    • Speak to a Family Advisor for free

      Guided, expert advice to find the best community or agency for you

    • Take a tour to decide yourself

      We’ll help you book tours or get in touch with local agencies

    About VITAS Healthcare in Fort Lauderdale, Florida

    VITAS Healthcare®, the nation's leading hospice provider, delivers comprehensive care for patients facing life-limiting illness. Services include Intensive Comfort CareSM for acute symptom management; after-hours Telecare with immediate access to clinicians; specialized offerings for veterans and AL/LTC residents; educational in-services, grief/loss programs; outcome measurements and more. For more information, please visit us at VITAS.com or call 800.93.VITAS.

    We participate, sponsor and are very involved in many community activities. We have a very large donation program, supplies and funds, to Hospices in Africa and Jamaica. We also have a center for donation of used eye glasses to the Lion's Eye Bank.

    Services

    • Pet and Music therapy
    • Special veterans programs
    • Massage therapy
    • Manicure and pedicure therapy
    • Story telling
    • Memory bears
    • photograph
    • Hair dressing
    • Special teen support group for parental loss
    • Spousal support groups
    • Parental loss for adults
    • Young widows bereavement group
    • Bereavement group for Haiti

    Map of VITAS Healthcare

    Help seniors by writing a review


    If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

    Request Pricing Information

    Who are you looking for?

    Full Name

    Phone

    Email

    By clicking "Get Costs", I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners. I understand I am not obligated to provide this consent to utilize Caring’s service(s). I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    mother and daughter online shopping

    Compare costs, photos & reviews of senior living and care options near you.

     

    Questions?

    Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

    (800) 558-0653

    Didn't find what you were looking for?

    Caring's Family Advisors can help answer your questions, schedule tours, and more.

    Call us at (855) 948-3865

    Senior Care Services near Broward County, FL

    • Palm Beach County
    • Miami-Dade County
    • Hendry County
    • Martin County
    • Collier County
    • Glades County

    Senior Care Services near Fort Lauderdale, FL

    Helpful Articles

    Caring.com

    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

    Caring.com

    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

    Our Services

    • Senior Living Directory

    • Senior Care Directory

    • Caregiving Resources

    • Sitemap

    • Terms of Use

    • Privacy Policy


    © 2024 Caring, LLC. All rights reserved.