Senior Helpers East San Diego

Zinny

I'm new at this & very pressured to find the right type of care that my Dad needs. So An employee from Senior helpers contacted me through a phone call or email. Sorry I can't recall. The thing is that I've been calling around, getting different places calling me & I've called places for more info but this guy D....was so sensitive for me not respectfully calling him back to confirm an appt visit. When I made the appt I had a date & time set up while the very next day they needed to reschedule to a different day. It was 2 wks in advance. So I went to the appt at my Dad's & nobody showed up. I called & left a msg asking when they we're going to make it today to the appt. They told me that the appt was at a later date & texted me later to confirm that latter date. So I said "No thank you & no need to reschedule". Here comes the date of that latter date. This time the lady that showed up was not getting an answer at my dad's house & I'm glad he didn't answer or even hear the doorbell because he was out back in the backyard. So she called me & said nobody is answering the door & I said because I never confirmed that date for the appt. I actually said just like I mentioned earlier that "I didn't want to reschedule". So that lady that went to my dad's was told that I confirmed but clearly missed the "no need to reschedule" message. D.... then called me soon after this missed appt & left me a rude voicemail & the exact same rude message to my email. He was scolding me that I confirmed that appt, it was very disrespectful to nit call him back, that I was the reason for the lady using up her gas driving all the way over there (BY THE WAY, IT WAS IN THE SAME CITY'S it wasn't that out of her way either. More like 10 mins drive)& her valuable time & travel to go all the way out there wasting her time. He sounded like he took the misunderstanding so personal. I was blown away to get his rude email & voicemail of him going off on me. He was really upset. So obviously I never called him back because he was already pissed off at me & telling me off. I don't need to explain myself after his rude attitude. Who would want to call back someone after that kind of treatment to a potential new client?! Not me! So be careful, walk on eggshells & be polite & respectful because if u get this guy D....& you're already looking at a few other places with the phone calls & emails with info. I was busy. There could have been some type of accident with me or my dad & he didn even ask me what happened remember I said "No need to reschedule...". I just couldn't believe his immature & ignorant messages he left me. He needs to work on his customer service or GET FIRED. I'm already stressing about finding a place for my dad etc. Don't call this place Senior helpers. He just made the whole company look bad & I'll never contact them again about anything. That was a mouthful but I'm only writing this review so nobody else gets caught up in a reasonable misunderstanding like I had & was blamed for it. Thanks, C......