Bay Harbor of River Falls

anonymous

Bay Harbor Senior Living Facility Review While this facility has many kind and dedicated individuals on staff, there are notable concerns that impacted our experience. Some hourly staff members lack sufficient training and expertise, which raises concerns about the quality and consistency of care. The fees are extraordinarily high considering the limited support provided under the label of "assisted living”. Our experience didn’t even include regular nursing assessments or supervision. The building itself is outdated—windows leak, and due to an old boiler-based heating system, the in-room thermostat does not regulate the temperature. We had to run the air conditioner in February to regulate the temperature. Housekeeping services are subpar, and cleanliness often falls short of acceptable standards. Additionally, the facility continues to charge full rent and "assisted living" service fees even when a resident is hospitalized, which feels unreasonable. Their policy, which requires 30 days' notice regardless of medical needs or necessary care transitions, adds to the financial burden. My mother was unexpectedly charged over $5,000 after completely moving out of the apartment. While there are good people here, the facility falls short in delivering value or reliable assisted living services, especially at the rates they charge.

Jan-97

I moved to Bay Harbor of River Falls. It's wonderful. All the people that live there are very nice, and they have wonderful activities every day. I enjoy it very much. The food is excellent. Yesterday, we had music in the afternoon and bingo. The dining area, they're remodeling it right now, and it's very clean and very nice. I like my room very much. They send somebody in once a week for 15 minutes to do the floors, the sink, and the bathroom.

Carol

It was quite nice. It would've been my choice, but my uncle didn't like it. The staff was very nice, very helpful, and friendly. They have the senior center there, so people who weren't staying there can also come and participate. The rooms seemed very nice.

eugene473556

I liked it very much; it was very nice. I felt good about the place, but it didn’t appeal for my needs. The staff that accommodated me was really wonderful. The dining area was nice, and I liked it. The room that I saw was nice and clean, but small.