The Bay at North Ridge

Molly

Facility has made some improvements lately making it a much nicer place to be at. It has taken a major step forward in cleanliness and the appearance over all. Phones are hard to get through to any nurses. Many times you are sent all over the building with no answer. My dad said food has been better over the past few months which is an improvement. Management for the most part is helpful with concerns. Therapy is wonderful and my dad always sings their praises. Very disappointed in nursing manager Missy. She is difficult to deal with and is always rushing you off the phone because she has “a lot of things to do”. The ironic part is she is never there when you need here and I have even overheard nurses stating they can never get ahold of her, even in emergencies. She does not take concerns seriously or follow up. She didn’t even show up at my dad’s care conference to answer questions and we had. When you try to address concerns she never leaves you with clear answers. She is always scrambling for information and then deflecting when she can’t find it. Trying to find out about my dad’s health issues ended up with a story about her getting a divorce. Luckily there are some great floor nurses willing to help me more than their “supervisor” ever does. Overall it could be a great facility but the nursing department is ruining that chance. With knowing how sick some of the residents are and the facility even having a trach and ventilator wing, it is scary to think this is who the nursing department is ran under. I would recommend send your love one elsewhere unless things change there.

J.

I was at The Bay at North Ridge Health and Rehabilitation Center for two weeks. My experience was very bad. The place was dirty, old, and not kept up. I didn't get my needs met. It was hard to get a hold of staff when you needed them. Some of the aides were nice and there were some that just totally ignored you. At one point, I was ready to call 911, because I couldn't get a nurse. I was on a cardiac diet, so my meals should have been low sodium and low fat, and they certainly weren't following any dietary recommendations.

stuck in this hole

The food is under cooked, over boiled, repetitive, corporate does not give dietary enough money for a real budget. The food service RFS does not deliver all that was ordered. The kitchen is the same small area, old equipment since the building was first opened (1950's). When the "500 & 600" wings along with a few offices and very large activity room, the kitchen should have been enlarged with equipment upgrades. None of the doorways are ADA compliant, they got grandfathered in. The HVAC system is old and who knows when the ducts were ever cleaned. Parts of the outside bricks are falling off or heavily cracked. A large portion of the CNA's are part time high school girls, rookies. Some CNA are good at their jobs, many are lazy and the average time to answer a call light averages 1 hour or more, you could be dead or very ill by the time they answer.One nurse for average 24 residents. Many times the CNAs are so busy, they are behind getting one up for P/T. That happens when this place is so understaffed. One CNA for 20+ residents and many times they get scheduled to give baths/showers. There may be a "float" but they are working two wings at the same time covering 44 or so residents. There is no state of Wisconsin rules as to staffing to resident ratio. A proper supply of briefs, chucks, ointments are many times in very short supply. If you need a band-aid good luck. Some of the residents here should be in a care unit for Alzheimer's or other mind care type of units, not this place. You feel like you are just a number and source of money for the corporation that owns this place. They have 10 various locations in Wisconsin, I would not recommend any of them.

dee113

Don't put anyone you know in this horrible horrible place. My mother was treated with no respect. They left her in a wet bed all night and most of the morning. And didn't talk nice to her at all.

Resident's Healthcare POA

I would highly suggest doing your research on this facility prior to your loved one being admitted. Phone calls were not returned, staff rude when calling for updates on resident, questionable care and would refuse to release information. If opting to place a loved one here, be diligent in following their care... their life depends on it....

a-client133771

My mother was at North Ridge Medical & Rehab for 6 weeks. The layout of the facility and the food was good, but I didn’t like it because she wasn’t well taken care of. We had to take her by ambulance to the hospital for a drug overdose. They had either given her too much or the wrong drug.