The Residence at Shelburne Bay

Sally

The Residence at Shelburne Bay was very beautiful. It was definitely something that I would love. It was very clean, very welcoming, and most of the residents I saw in the memory care seemed happy (even though they were not really aware of what was going on around them). The staff seemed to be taking good care of them, but it was just out of our price range. I met Boston, and she was fantastic. She really knew the place very well. She answered all our questions. Actually, we tried the food and it was good. The menu looked like it was very flexible for different dietary needs. It looked like they have something going on every day.

David

The Residence at Shelburne Bay was good. It was a little more expensive there, which was a factor in our decision. It's probably one of the top of the line assisted living facilities in the area. The rooms were like typical small apartments anywhere in the world, but it was nice. I liked it. I also liked the menu, but I remember the really long hallways in the place. It's pretty linear, and I didn't care for that much. The administrative staff who toured us was very pleasant and knowledgeable. They have a library, fairly extensive gym equipment, and seemed well stocked for what it is.

Provider Response

Cathryn

We went to The Residence at Shelburne Bay. The staff is very nice. Everything was great, very clean, and friendly. I don't have anything bad to say, and the director is wonderful. I'd say maybe the only downside is, we saw the memory care place itself because it's part of a bigger area like there's the assisted living in there and then there are some private apartments also. So that's how you walk in. But then you go down the stairs to the memory care area, it's a locked area, and not quite as nice. It doesn't have the visual interest the upstairs had, but it was still OK. Some of the rooms overlook the courtyard and some of them overlook -- they have nice grounds there overlooking a pond. It's nicely done and it's cheery. They've got bright colors on the walls and in all that memory care area, it's like, I think bright yellow or something. I have no complaints. We had lunch there, but it was in the assisted living section. The memory care has their kitchen and I don't know what their meals are, but we had a very nice lunch with the director, my daughter, and me. I think the chef is just for the assisted living section that has their own dining room, which is like going out to dinner with tablecloths and the whole bit, wherein memory care they don't go anywhere. They're just right there. They have their little dining set up and they have their little kitchen and people cooking for them. They had all kinds of stuff, they had a calendar of everyday activities, different things from simple crafts to games, to exercise, and it's different every day. There's nothing wrong with it. It just wasn't our thing because of the location.

Ruth

The Residence at Shelburne Bay was beautiful, clean, and full of light and positivity. The woman in-charge was incredible, really engaged with the people who live there, very positive, and knew everybody's name. The residents seemed very happy and very well cared for. His room is going to be a small 1-bedroom, but there were options. They had an indoor swimming pool, a therapy pool, and a beautiful library. They do activities, they go out to the town, they have beautiful grounds, and the residents are involved in gardening. They have a European trained chef and they have the regular dining room and the pub, which is a little more casual and they can go there at certain hours of the day.

Provider Response

Kim621483

I liked the amenities that The Residence at Shelburne Bay offered, especially the heated pool and the gym. It was excellent. I saw some reading, sewing, and gardening. I think there’s movie shown every night. The staff and gal that showed me the apartments were excellent, pleasant, and very professional.

Alan27

The Residence at Shelburne Bay is a well-oiled machine. The staff seemed very nice, friendly, and obviously knew what they were doing. The rooms were very nice. They took us to the room where they were having an art class, and I saw some residents in the swimming pool.

Provider Response

kamiya

This is a terrible place for my mother who is 92 years years old. The staff does not come when her button is rung, the ESP that is paid for does not turn up, my personal caregiver, who was approved by the Lodge, has been locked out of the premises, and my mother has remained unwashed for several days. The housekeeping is cursory and sporadic, the toilet is soiled and we have to clean it out personally, and the staff leaves her cold food in her room and never checks to see if they can at least heat it. In addition, they confiscated her wines, although all but three of them were still corked. The facility is understaffed and has a high turnover. Personally, I was shocked. When I tried to change my mother to another facility, they were delighted, then we received a mysterious phone call saying the director of nursing deemed her inappropriate without even meeting her. My mother is so unhappy she wishes she could die.

Provider Response

callenders2012

My experience with the Lodge at Shelburne Bay was extremely positive. My grandmother lived at this facility for a few years and never had any issues with the staff or facility. The staff members were always supportive of the residents and willing to lend a hand when necessary. The facility itself was nice and they offered a lot of daily and weekly activities for the residents to take part in. The location was convenient and the grounds were beautiful with views of the lake, giving many of the residents a beautiful view from their room. The only negative was that it seemed as if there was a high turn around rate of employees. This proved to be difficult for residents with memory problems because it was difficult for them to keep track of the employees and was at times confusing for them. Shelburne Bay is probably one of the best assisted living facilities in the state of Vermont.

Kynikos

The staff is very friendly and the grounds are well kept. It would be beneficial if they provided a cleaning service for all residents as my grandmother isn't always physically able to keep her place as clean as she would like. They seem very concerned with the security of the residents and are always on the look out for suspicious people and cars, especially given some recent reports of prescription drug theft from residents' apartments and from the medical building in the facility itself.

GreenMtVt

My grandmother lives at The Haven at Shelburne Bay which is a wing dedicated to those suffering from severe memory loss. The nurses there have all been wonderful to her and to myself and my family as my grandmother's mental state has slowly deteriorated.The facilities at Shelburne Bay are well taken care of. There is a small grounds area with a pond and a pleasant walking path. The dining area is fairly fancy and is complete with a bar for the frequent social events held by the community.Over the five or so years I have been visiting Shelburne Bay the staff turnover seems to be fairly frequent at the lower levels but much of the management is intact as far as I can tell. Also, they don't seem to have any trouble finding capable and friendly nurses as replacements.I would certainly recommend Shelburne Bay to anyone, and especially the memory loss facilities at The Haven.