Rose Trail Nursing and Rehabilitation Center

Cynthia

Rose Trail Nursing and Rehabilitation Center has a big table for people to come and eat, but there are not a lot of amenities. They have a little check-in desk. There's nobody checking you in and signing in. So you don't know who's coming in and coming out. You just walk in. You have to have a code to get in though, but there's nobody to direct you if you don't know where you're going. We've had to complain multiple times regarding Mom's changing or them checking on her and responding to the buzzer when she needs assistance. They have bingo and performers, and they take little trips to the park. They have activities every day of the week, at least four days a week. The food is not good. We pay for her food out of pocket. Some days, they have decent food and she'll eat it, but they are giving her the same thing almost every day for breakfast. She's had boiled eggs every day for almost a month. They don't change it up very often. They need more selections as far as cooking and more trained aides. They need more communication with the staff upon change of shift.

SuzieQue

THIS PLACE IS AWFUL!!!!!! I work in an emergency room that has had this awful place send several of their residents to. When the residents were medically cleared this awful place has refused to take their residents home. These poor elderly people were kicked out of their own home!! By law, these residents have the right to go through an eviction process and not just put out on the streets!!! Well, that is NOT what Colonial Tyler Care Center did. They sent the residents by ambulance to an emergency room and then refused to allow these residents to come back to the place they call home. This place should be ashamed of themselves and should be shut down. These people are elderly and need assistance...They are just not people to be thrown out on the streets and in the cold!!!!!

slott2

The place is awful ,staff and administration is very unappreciated, always short of help,underplayed.no supplies halls stinks,and patients rooms are filthy.rats and roaches every where,the food is cold and unfit to eat. Patients don't get hygiene they need.no showers given,its always cold in rooms.they treat employee s like slaves underpayed.administrator does not care ,don and the whole staff is horrible ,bed sores on patients I wouldn't put my dog there that's how bad it is.

Discustedcustomer

The place is dirty, roaches and water bugs and cockroaches every where. Staff is rude and disrespectful. Nurses don't help with patient care and don't even wash their hands.

Cindi5

I really didn't want my mother to be at Colonial Tyler Care Center, but it was really the only place that was feasible because she had a bacterial infection and the type of antibiotic treatment, and basically it was the best facility because it was right across the street from the infectious diseases doctors. It was just old, and they had nothing new. They have had everything for about 50 years. Their plastic containers for water and stuff were pretty much the same things they had back in 1973, but they were efficient. They were fine, and they were really sweet people.

heidijones1984@yahoo.com

I was thoroughly impressed with The Colonial. A friend of mine was previously employed there, and I decided to check it out to see if it would be a place I may want to volunteer for Hospice. The place was very clean, and the staff were all friendly and very helpful. I was given a tour of all wings and introduced to several clients. Every person I talked to made it a point to tell me how great the staff treated them, and several clients, as well as, employees welcomed me to volunteer. The dining hall was very large, and I was able to taste a sample of lunch. Pretty good! Most nursing homes/assisted living facilities have a certain unpleasant smell. The colonial smelled very clean. At no time was I subjected to urine or fecal odors.It may not sound like a big deal, but in a small town nursing home, it is! I have been to several nursing homes and assisted living facilities, but The Colonial is the only one that really impressed me in the east Texas area.