HarborChase of Rock Hill

Beth9

We went to HarborChase of Rock Hill. I thought they were excellent. If my parents decide they're ready, that would be a very good place. My mom toured with me. The staff who toured us was excellent. She was knowledgeable, friendly, supportive, and not pressuring. She gave us a really good tour. I went twice and had a ham sandwich the first time and a hamburger the second time. They also packed meals for my parents even though they didn't go with me the first time. They got fried chicken. I like the place.

ALZFighter14

I’m sharing our experience with HarborChase of Rock Hill, South Carolina. My father was a memory care resident from December 2022 through February 2023. Choosing a community for your loved one living with a debilitating illness like Alzheimer’s is incredibly difficult. My family chose HarborChase because they led us to believe they had the experience, competency, and compassion to care for memory care patients at all stages, including those in later stages of Alzheimer's, like my father. Unfortunately, that was not our experience. After moving my father in, our family visited him frequently. We noticed that he was often in dirty clothes or clothes that didn’t belong to him; we labeled all of his clothes upon his move-in, per HarborChase policy, so this was surprising. We routinely confirmed the bathing and hygiene schedule, because it did not appear that he was bathed regularly or that his teeth were regularly brushed. During one visited, his entire mouth was stained black because he had found and chewed on a black marker while unattended for a period of time. There was urine on his bathroom floor on more than one occasion, and his bathroom soap dispenser was empty for the first couple of weeks after he moved in. In addition to the incidents above, the medical team repeatedly messed up his medications. We spoke directly to the medical director each time this happened, and despite our repeated concerns, the errors continued. Alzheimer’s, especially in later stages, is known to cause behavior changes. HarborChase alleged that my father became “combative” as a result of the disease progression and repeatedly sent him to the emergency room. However, my family did not witness this behavior, and neither did the external hospital staff, hospice care, or other healthcare workers who treated him. When we shared our HarborChase experience with them, they were surprised that a memory care facility was unable to manage his care based on the behaviors they saw. They also expressed surprise at the amount and frequency of the injuries he experienced onsite. My father repeatedly suffered head injuries at HarborChase that sent him to the hospital. Hospital and medical staff expressed surprise that one patient had so many injuries in such a short amount of time. Our family understood that 24/7 supervision of all residents was unrealistic, but none of the HarborChase staff or management ever seemed to witness these injuries. After one of the last head injuries in his room at HarborChase, my family found bloody bed sheets on his bed nearly a week after the incident occurred; he had been sleeping on those sheets for days. While the staff generally seemed kind, they constantly appeared to be stressed and overworked. We believe this contributed to the issues my father/we experienced. When we shared our concerns with HarborChase of Rock Hill management, they were consistently condescending and dismissive. The executive director was especially difficult during these conversations. She raised her voice several times during discussions about my father’s care, at one point causing a family member to break down into tears. Following that exchange, the executive director called my mother to complain that she herself was the one who had been mistreated. Working in this environment cannot be easy, but we were appalled that this is the type of behavior that HarborChase considers leadership. Our experience with HarborChase of Rock Hill was worse than we could have imagined. The lack of care shown to my father was disheartening, and the lack of compassion from the management team made this very sad and challenging time even worse. On a tour of the community prior to my father’s move-in, a member of the management team member said that they would rather be allowed to wander off in the woods than be placed in memory care. We wanted to believe this was a poorly considered and insensitive joke, but looking back, this should have been a warning about the attitude of management and level of care provided at HarborChase of Rock Hill.

Randy

I like Harbor Chase of Rock Hill. The tour was very thorough. I just got a good feeling about it, like everything from all the facilities to the location. The workers are extremely friendly. The person who took us around was knowledgeable, friendly, and caring. I've been to several events there where the food was presented. They have a small but functional outdoor space. It's well-kept and well groomed. They have a gazebo, a garden area, and a little sidewalk.

Rick

We toured HarborChase of Rock Hill and thought it was great. They were very professional, they were very caring and they were very responsible for taking care of the people that were there. It felt very home-like, it was very comfortable, it was a very non-sterile environment. It felt more like you were in your own house than you were in a facility. The rooms are comparable to other places in the area there. They're small, but they do that on purpose because they want people out and about. They don't want them in their rooms. And they did a really good job of providing external activities for the people that live there. So they would be out and about rather than just sit in the room waiting around to educate. They go on field trips, they have activities in the morning and activities in the afternoon that change pretty much every day. They have dozens of things they do with them inside and out. They have food there, 24-7 they can get something to eat, and in addition to their breakfast, lunch, and dinner, snacks are available all the time. So they just kind of want you out and about with other people. It kind of makes it a very comfortable setting because everybody is kind of free to move around as they see fit. I want to live there someday. The people I met were good. They came across as very trustworthy and they did a great job. They have a New York City chef that worked there, that oversees the menu planning.

Ann

My sister-in-law lives at HarborChase of Rock Hill. They're all excellent. Everyone we've met so far has been excellent. They're in the process of updating everything. It is a very nice setting, and it sets back off of the highway. It's very shaded, and they have lots of flowers planted. They have a beautiful front porch for the residents. She seems to be doing activities all the time. They have bingo, singing, and games for them to play. They had a party forum yesterday. They're very active people. The food is very good. The chef does an excellent job. Just like any other assisted living facility, I'm sure the value for money are all high. It's comparable to other places, and I feel like that she's getting good care there.

Provider Response

Steve

My mother has just moved into HarborChase of Rock Hill. It has been fantastic. The staff is very professional and very caring. The apartment is perfectly fine for her needs. I know she was playing bingo and was doing arts and crafts yesterday.