The Birches at Harleysville

Offers Assisted Living and Memory Care

35 Reviews

2014, 2015, 2016, 2017, 2018, 2019, 2020

691 Main Street

Harleysville

19438

The Birches at Harleysville

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4.5 35

SalesGal82 2021-03-02 We took Mom out of Birches at Harleysville after two months! Think long and hard about how much care your Mom or Dad need before considering Birches. It was a complete disaster for our 94-year-old Mom. She needs assistance standing up, sitting down, walking, transitioning from bed to chair and from chair to bathroom. The staff did not provide adequate care - we assume because the staff to patient ratio is too low. The first two weeks there she fell four times (inadequate ambulatory help provided) and had to be taken to the hospital once because she hit her head while falling. She was so ignored she ended up with bedsores on her bottom. Her hearing aid batteries weren’t changed. Her dentures were filthy. Sorry for the graphics – her diapers were usually stinking and soaking when we visited. Most staff were incredibly slow to return phone calls and emails – if they did at all. We couldn’t get Mom out of there fast enough. Mom commented, “They ignored me. It was like I was there at their service.” Well, she’s not there anymore. If your Mom or Dad need lots of care – don’t even consider Birches. The room was fine. The food was fine. The care was woefully inadequate. I am a friend or relative of a current/past resident

5 1 1

Gloria 2020-12-04 I toured The Birches at Harleysville virtually and in person, but I could not go to the memory care unit. I went just to look at the place, and I liked it. I thought it was very nice. The people that I spoke with were very nice. I really liked everything about The Birches. It was a good size, and it was a good area. I was pleased with the majority of everything I saw there. I was virtually put through memory care, but I was able to be there and actually look at the personal care. The staff was very friendly, knowledgeable, helpful, and available. They didn't have much of a walking area outside, but the area for sitting outside was nice. I visited this facility

5 5 1

Allen 2020-04-13 We like The Birches at Harleysville, but it is just too expensive. Their apartments were very nice. They have music every so often and they have game rooms. Amenities were pretty standard, but the food was very good. I visited this facility

5 5 1

JohnMF 2020-01-01 Our family visited numerous Personal Care facilities in the area and The Birches was by far the best in regards to pricing, room accommodations, professionalism of staff, and the size and appearance of common areas. The staff members who we interacted with seemed sincerely interested in the residents based on our observations and the Marketing Director was involved and helpful without being pushy. For personal location reasons, the family member chose another facility that, although not as desirable as The Birches, is also excellent. I visited this facility

5 5 1

Food and physical therapy are outstanding 2019-09-06 I recently had a two week respite stay at The Birches Harleysville. Retiring from the food service industry after 40 years, I enjoyed many meals at senior living communities. Food is a very important part of the resident experience. I was pleasantly surprised how wonderful the food tasted. I'm a soup person and I would give them 5+ stars in this area. They are all homemade. Also, I enjoyed the Fox Rehab team. Their physical and occupational therapists were outstanding, genuine and very helpful. I am/was a resident of this facility

5 5 1

Robin 2019-08-05 We visited the Birches at Harleysville. It's a nice facility, they're very friendly, but I did not like that they have two people in a room. She would need more care than they could provide her. The staff member was very friendly and know the residents. It was nice. I visited this facility

5 4 1

Florida Monika 2019-05-24 I initially came for a tour knowing that our mom had come to a point that she needed to have more supervision. I was immediately put to ease experiencing the caring attitude that each staff person extended towards me. Unexpectedly, my mom became a resident within a short time first thru Respite and now a permanent resident. Her room is beautiful and spacious. The facilities are absolutely clean and fresh smelling no matter where you go. The daily activities are plentiful and varied. The activity therapist was very inviting and allowed us all to join in the fun on that second day of my mother’s stay. We stayed for dinner and enjoyed a wonderful 3 course meal. The options were plentiful and well prepared. My mom ate with pleasure which was a joy since she had a limited appetite at home. The waiters at dinner time were so gracious and patient. It was a very busy Saturday night and they hustled to provide everyone there course with a smile on their faces. They have a very nice laundry room one the residents floor that dispenses Tide automatically and dryer free of charge. I am a friend or relative of a current/past resident

5 5 1

blue8 2019-02-01 I could not be more pleased! My mother moved in about 6 months ago and we are still so happy. My mother needed a lot of help when she first arrived and the stress of choosing a place and taking the next steps was more than overwhelming to say the least. The staff made us feel so welcomed from the very start. The marketing girl spent so much time with mom and I to ease our worries. All of the staff have been so caring and mom has built so many relationships with staff and other residents. The only complaint we had was, the with the Doctor that was seeing mom at The Birches. She never got back to us when we would call. We were recently notified that The Birches decided to have a new Doctor come in and since switching over, mom has had good things to say! I'm so pleased with our move to The Birches! I am a friend or relative of a current/past resident

5 5 1

gra567 2019-01-18 I would just like to thank you for all the help you were at getting my father into your facility. I really appreciated that you were there to meet us at 7:00 pm. All the staff at the Birches was also very helpful and friendly. Thanks again George I am a friend or relative of a current/past resident

5 5 1

leavenow 2019-01-01 Horrible place. Don’t even consider. They put on a great dog and pony show. But it’s horrible. Takes an hour and half for call bell to be answered, trash piles up, medications late, short staff, no activities, forget shower days, don’t make bed, forget to deliver lunch, all management does is collect a paycheck and says I am sorry. Really! Called front desk for half hour and no one picked up. My mom needed assistance and called me. I called and called. No answer or answering service. I called 911. The officer could not believe he could not find anyone in management. He said he felt bad for my mom and couldn’t believe no one was around! I am a friend or relative of a current/past resident

5 1 1

egordon 2018-10-02 I arrived here in April of 2017. I had the good experience of being here before and looked forward to reliving the same great days. I have met wonderful people, some of whom became my dearest friends. The Activities Department has had a great influence on me indeed, and all staff are an important part of my life. I thank the Activities Director for helping me to start a new program here at The Birches. I am/was a resident of this facility

5 5 1

D. Schadler 2018-07-06 My Mother recently transitioned to Birches after over 3 years in another local facility. The warmth, concern and personalization that was shown during the decision making process has continued through my Mother's transition period. The other facility forced us to accept mediocre, impersonal care with constant, unclearly substantiated increases in cost. We are SO happy with the transfer to Birches. I am a friend or relative of a current/past resident

5 5 1

Nancy 2017-12-07 The Birches at Arbour Square looked lovely. They had people out there singing and doing some activities with someone involving them. It looked nice enough, and the people seemed very lovely and caring. I saw the dining room in the memory unit, which was one big room. I had a meal there before in the regular dining room of the community that was quite lovely. The person who assisted me did very well. She was very nice, pleasant, answered all the questions that I have, and since called back to check. The place was clean and smelled good. I visited this facility

5 4 1

florence637157 2017-05-30 The Birches is alright, but their food is very poor. They came out with salad, and it was unbelievable. The lettuce is wilted and brown on the edges, and the tomatoes and cucumbers look like they went through a dehydrator. The portions were very tiny, and the meatloaf's taste wasn't anything to shout home about. They need help with the food. Their rooms though were very nice, and the staff was very nice. They have amenities like a room where they play Bingo, another room where a piano player comes in to play the piano, and a nice theater room. I visited this facility

5 3 1

Boscboz 2016-12-27 We moved a relative into the Birches after nearly 3 great years at Arbour Square. We have been very impressed so far with many aspects of the program and the living conditions at the Birches. The staff in particular have been awesome. Nurse Karen is a leading example of this. Her professionalism and sincere care for the residents is obvious from the moment you meet her. She is symbolic of the entire team we have encountered. I am a friend or relative of a current/past resident

5 5 1

Jody4 2016-12-09 I want to thank you and the staff for the excellent care and attention you had given to my aunt from day one in November 2014. At times she was a tough one, I was aware of that, but undeniably, everyone there made sure she felt right at home. No, she was at home. It was also a pleasure and a blessing to play the piano for the residents. In fact, they had blessed me more than I had blessed them. Hence, I hope you won't mind if once in a while I stop in to play for them. I am a friend or relative of a current/past resident

5 5 1

Megan822656 2016-11-20 My mother lived at The Birches at Arbour Square. The staff was great, and the facility was nice. The food was delicious, and she had a studio with a good enough size and a kitchenette. It was good enough for one person to live. My mom was very happy there before she passed, and they were really good with her through the very end. They offered supportive care, and the nurses were very nice and were even crying because they got really attached to her and were very sad. I am a friend or relative of a current/past resident

5 5 1

-Stephen124430 2016-07-11 My father just moved into the Birches at Arbour Square two days ago and couldn't be happier. He said the food is good, the people are friendly, and the staff is always there to help. He has an identical twin living next door at Arbour Square and now the two of them can spend time with each other once again. I was told he was out socializing with the other residents which will give him a chance to make new friends. I seriously didn't know how this would end up and it's been tremendous weight lifted off of my shoulders. I would like to thank the staff for their support and all the extra steps they took to make this all happen. I visited this facility

5 5 1

Maryann14 2016-01-12 The Birches of Arbor Square a lovely, clean, and friendly facility. The apartments were very nice. This will definitely be a place that I will talk to my mother about and be on our list when my mother is ready to make that step. It was fairly priced, and their dining area was very nice. I visited this facility

5 5 1

Christine118639950 2015-12-30 Everything at the Birches at Arbour Square was very clean, and the staff seemed very efficient. They had a hairdresser, a movie room, and a big cage with live parakeets. In the memory care area, they had a very nice walkway outside with gardens and stuff. Their dining area was really nice and restaurant-style. I visited this facility

5 5 1

Ms. F 2015-09-19 My mother has been at Birches for several months now and I can't tell you how pleased I am at the care she is receiving. The facility is very neat and clean, the staff is courteous, thoughtful and extremely helpful and my mother raves about the food! The whole experience of transitioning my mother from her home of 63 years to The Birches was, with the help of the staff at Birches, a wonderful experience and certainly less traumatic than I'd ever imagined it would be. My mother is happy, well taken care of and able to enjoy this phase of her life. I am a friend or relative of resident

5 5 1

Vivian13 2015-07-14 The good thing about Birches at Arbour Square Senior Community is there is no entrance fee. There is no buy-in. It's a month-to-month lease, which was very nice. It's absolutely beautiful. I was able to get a one-bedroom apartment. Right now I'm a little bit handicapped and I have to use a wheelchair, and this apartment is handicap accessible for everything. I met the staff, and they were very friendly. When I went to visit, each resident took the time to say hello. It seemed like a good fit for me right now. I did like the idea that if you had to move out, it was only a 30-day notice. Three meals were included. Everything is accessible, even the freezer. From my wheelchair, I can reach the freezer, open the door, and reach whatever is in there. The shower and the bathroom setup was absolutely perfect. It had a beautiful shower bench that all I have to do is slide onto. We had a complimentary lunch, and the servers were perfect. They help you if you're handicapped. If you told them what you wanted, they went and got it for you. It was a huge dining area, there were tablecloths, and your silverware was wrapped up in napkins. It seemed like a nice atmosphere. They have a movie theater, a café, happy hour, plenty of activities, trips, and a bus that will take you where you need to go. In two weeks, I'll be there. What I saw, I liked. They have a gigantic library, a card room, a game room, and nice areas if you wanted to sit outside. My room looks outside the gazebo. On each floor, they had areas where you could sit and read. It's very flexible. They do have a physical therapy department there. If you need help there is someone on-call 24/7. There is staff available to help you for anything you need. I put a $500 deposit, and that is refundable. In two weeks, if I change my mind, I would get that back. The woman who showed me around shared everything that was available, but there was no pressure. I'm looking forward to moving in. I visited this facility

5 4 1

Carolyn106209450 2015-06-18 The Birches was a very nice facility. It is beautiful, lovely, and brand new. The price was very good, and the Alzheimer’s unit is expensive, but for the independent, it’s very nice. They have a lot of activities, and the facility is very convenient to everything, convenient to my house. The people were very nice and nice experience. If I have to choose any place to go even for myself, I would choose that place. I think it was one of the best. Lisa who showed me the place was very helpful and answered all my questions. I visited this facility

5 5 1

Sara Jane 2015-04-06 The Birches at Arbour Square was very nice, but the food was not as good. The rooms were a little larger. The staff seemed to be extremely courteous and knew the residents well. They had better and much more extensive PT facilities. I visited this facility

5 5 1

Thomas45 2014-09-23 Birches at Arbour was very nice as well as the people. The rooms were comfortable, and the dining area is big and clean. The staff was accommodating and friendly and the residents looked happy. I visited this facility

5 5 1

Caring83861150 2014-01-23 Arbour Square is very well run. The apartments are well maintained and all the services are 1st class. Employees are both good at their jobs and caring compassionate people. Employees quickly know the residents and their needs. I am/was a resident of this facility

5 5 1

T A 2013-11-27 During this time of year, most individuals take the time to reflect and count their blessings. We are grateful for the Birches at Arbour Square. The Birches at Arbour Square is as close to a family as a facility can be. Our family member has been embraced, is treated well and with respect. There is never a request that is too great or too small to be fulfilled. Every need is important. With any change in lifestyle there is always an adjustment period. The Birches at Arbour Square does everything possible to make the transition as easy and stress free as possible. Our family member has been at the Birches for over two year and is very happy and content. This is such a blessing for us and has lessened the worry and apprehension for our family knowing that our family member is safe and well cared for. I am a friend or relative of resident

5 5 1

jenkev88 2013-09-30 My father was a resident of the Birches at Arbour Square. The staff treated my father with dignity and respect and provided excellent care. He really enjoyed the activities and I'll never forget the time they took all the guys fishing and he caught one that was "this big!" They even took a picture to prove it. That was very special memory because dad always took us fishing when we were kids. He also enjoyed singing with the entertainers, which was another favorite pastime of his. His physical and mental health improved so much when he moved to the Birches thanks to the healthy and good tasting meals, physical therapy and management of his medications. Dad was heartbroken after mom passed away and he really bonded with the staff in a way that made his last few years happy. Thank you all for going above and beyond for my father. I am a friend or relative of resident

5 5 1

OMA1 2013-03-26 I have lived here contentedly and safely for almost 3 years. The care staff is attentive and readily available. They will do what they can to help you and make you comfortable, always with a smile and a kind word. The rooms are spacious and easy to move around in, even with a walker or wheelchair. I am able to keep my favorite furnishings and belongings. I love the patio and the commons areas as an alternative to my room. Our activities director and other staff work hard to provide something for everyone, encouraging residents to join in at their own level and ability. There are also special events and parties planned for family. The cook and dining staff are responsive to suggstions and requests, if possible. I am/was a resident of this facility

5 4 1

coupons572 2012-05-11 The employees are very kind, although the nursing staff had a high turnover when we had family there. The facility is pretty new, and it is within walking distance to Walmart. This has pluses and minuses for people who can't walk the distance safely (but who will do it anyway, like my family). At the time, there was a path, but it wasn't well-lit and it wasn't clear who maintained it. All-in-all, it was a nice facility at a very fair monthly rate with no buy-in fee. I am a friend or relative of a resident

5 4 1

ChicagoGal729 2021-07-27 So many positive affirmations for the staff of the memory care facility. Ellen Michelle Jennifer Ashley just to mention a few that I’ve been so instrumental to my fathers well-being and engagement not only through activities but also through empowerment! Activities such as musicians, events for birthdays, and their community, interaction and socialization, and giving each resident their dignity and pride with their participation throughout the center and with departments. Support, wonderful communication and updates are truly appreciated for the care and love these individuals have for their residents. Truly blessed. Thank you. I am a friend or relative of a current/past resident

5 5 1

Catherine108 2018-10-08 After visiting two other facilities, my 97 year old Aunt picked the Birches. She has been there about a month. She has a beautiful room with lots of windows. The entire facility is beautiful, peaceful and quaint. The staff is everywhere - willing and able to answer my questions or assist my Aunt. My Aunt loves the food and has also made many friends - she's looking forward to going to Bingo and church services. Although the move was a little traumatic initially as she had to give up her home of many years, she has adjusted well with the help of the staff and her new friends. I am a friend or relative of a current/past resident

5 5 1

Caring63032950 2014-01-27 My father is at The Birches at Arbour Square. He's been there for about a year now. We chose this facility because of its proximity to my house. I think they do an adequate job taking care of my father. They meet his needs. He is a memory care unit and his room is adequate for his needs. I've seen a range of people that really care and do 100% and then I also seen some of the staff that lacks that so to speak. My father always enjoys the food and from what he said, I think the food is poor. My only concern is that he does get bored because he has no stimulation there, he has dementia. I visited this facility

5 3 1

Gregory Newell 2013-03-26 I want to thank you for all the help you have given my mother. Having a parent suffering from Alzheimer's is difficult for us or any family. The exceptional care provided by your staff for the last two years has made it much easier for us to deal with the situation. I don't think it is an exaggeration to say that we notice that your staff treats her like their own family. Medically, my mother has done very well under your care. You have given us comfort in knowing that her medical condition is being handled properly. Emotionally, it is wonderful to see her happy. She always seems to have a smile on her face. The addition of the garden was a huge hit for her since she loved to work in her gardens. It also gives us the opportunity to visit with her in a peaceful, beautiful setting. My mother is clearly in a safe and nurturing environment. One of the most important aspects of living at the Birches is that you have managed to maintain her dignity. That is so important to both her and us. Once again thank you for all you do to take care of our mother. I visited this facility

5 5 1

berna1radical 2013-03-22 I am very happy that I chose this facility for my Mother who has dementia. The staff is caring and always concerned about her welfare. Her room is lovely and always kept clean and neat. My Mother loves her new home and the new friends she has made among the staff an residents. They have designated times for entertainment and things to do for the residents and have a lovely outside area that my Mother can use when the weather permits. I recommend the Birches for anyone looking for placement for their loved one. I visited this facility

5 4 1

691 Main Street, Harleysville, PA 19438

Call (800) 385-2527

2014, 2015, 2016, 2017, 2018, 2019, 2020

The Birches at Harleysville (800) 385-2527

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Reviews of The Birches at Harleysville

35 Reviews Write a review

Food

(11 Reviews)

Staff

(13 Reviews)

Facility

(13 Reviews)

Activities

(8 Reviews)

Value

(8 Reviews)

Assisted Living Reviews for The Birches at Harleysville

March 02, 2021

By SalesGal82

I am a friend or relative of a current/past resident

We took Mom out of Birches at Harleysville after two months! Think long and hard about how much care your Mom or Dad need before considering Birches. It was a complete disaster for our 94-year-old Mom. She needs assistance standing up, sitting down, walking, transitioning from bed to chair and from chair to bathroom. The staff did not provide adequate care - we assume because the staff to patient ratio is too low. The first two weeks there she fell four times (inadequate ambulatory help provided) and had to be taken to the hospital once because she hit her head while falling. She was so ignored she ended up with bedsores on her bottom. Her hearing aid batteries weren’t changed. Her dentures were filthy. Sorry for the graphics – her diapers were usually stinking and soaking when we visited. Most staff were incredibly slow to return phone calls and emails – if they did at all. We couldn’t get Mom out of there fast enough. Mom commented, “They ignored me. It was like I was there at their service.” Well, she’s not there anymore. If your Mom or Dad need lots of care – don’t even consider Birches. The room was fine. The food was fine. The care was woefully inadequate.

Provider Response

We are sorry that your Mother had a negative experience. We recognize that it is difficult to trust the care of someone that you love to a community; and that the restrictions with COVID-19 added to that unease. Please know that we recognize the great responsibility of caring for the residents who choose to make The Birches ‘home’ and that when mistakes are made, we work to correct them. The Birches is committed to providing exceptional care to our residents and have added your concerns to our Quality Assurance program for ongoing review.

December 04, 2020

By Gloria

I visited this facility

I toured The Birches at Harleysville virtually and in person, but I could not go to the memory care unit. I went just to look at the place, and I liked it. I thought it was very nice. The people that I spoke with were very nice. I really liked everything about The Birches. It was a good size, and it was a good area. I was pleased with the majority of everything I saw there. I was virtually put through memory care, but I was able to be there and actually look at the personal care. The staff was very friendly, knowledgeable, helpful, and available. They didn't have much of a walking area outside, but the area for sitting outside was nice.

April 13, 2020

By Allen

I visited this facility

We like The Birches at Harleysville, but it is just too expensive. Their apartments were very nice. They have music every so often and they have game rooms. Amenities were pretty standard, but the food was very good.

January 01, 2020

By JohnMF

I visited this facility

Our family visited numerous Personal Care facilities in the area and The Birches was by far the best in regards to pricing, room accommodations, professionalism of staff, and the size and appearance of common areas. The staff members who we interacted with seemed sincerely interested in the residents based on our observations and the Marketing Director was involved and helpful without being pushy. For personal location reasons, the family member chose another facility that, although not as desirable as The Birches, is also excellent.

September 06, 2019

By Food and physical therapy are outstanding

I am/was a resident of this facility

I recently had a two week respite stay at The Birches Harleysville. Retiring from the food service industry after 40 years, I enjoyed many meals at senior living communities. Food is a very important part of the resident experience. I was pleasantly surprised how wonderful the food tasted. I'm a soup person and I would give them 5+ stars in this area. They are all homemade. Also, I enjoyed the Fox Rehab team. Their physical and occupational therapists were outstanding, genuine and very helpful.

August 05, 2019

By Robin

I visited this facility

We visited the Birches at Harleysville. It's a nice facility, they're very friendly, but I did not like that they have two people in a room. She would need more care than they could provide her. The staff member was very friendly and know the residents. It was nice.

Provider Response

Thank you so much for visiting The Birches and your kind words about our team. Although we do offer companion apartments, I hope you were also able to see our Private Studio and One Bedroom Apartment floor plans.

May 24, 2019

By Florida Monika

I am a friend or relative of a current/past resident

I initially came for a tour knowing that our mom had come to a point that she needed to have more supervision. I was immediately put to ease experiencing the caring attitude that each staff person extended towards me. Unexpectedly, my mom became a resident within a short time first thru Respite and now a permanent resident. Her room is beautiful and spacious. The facilities are absolutely clean and fresh smelling no matter where you go. The daily activities are plentiful and varied. The activity therapist was very inviting and allowed us all to join in the fun on that second day of my mother’s stay. We stayed for dinner and enjoyed a wonderful 3 course meal. The options were plentiful and well prepared. My mom ate with pleasure which was a joy since she had a limited appetite at home. The waiters at dinner time were so gracious and patient. It was a very busy Saturday night and they hustled to provide everyone there course with a smile on their faces. They have a very nice laundry room one the residents floor that dispenses Tide automatically and dryer free of charge.

February 01, 2019

By blue8

I am a friend or relative of a current/past resident

I could not be more pleased! My mother moved in about 6 months ago and we are still so happy. My mother needed a lot of help when she first arrived and the stress of choosing a place and taking the next steps was more than overwhelming to say the least. The staff made us feel so welcomed from the very start. The marketing girl spent so much time with mom and I to ease our worries. All of the staff have been so caring and mom has built so many relationships with staff and other residents. The only complaint we had was, the with the Doctor that was seeing mom at The Birches. She never got back to us when we would call. We were recently notified that The Birches decided to have a new Doctor come in and since switching over, mom has had good things to say! I'm so pleased with our move to The Birches!

January 18, 2019

By gra567

I am a friend or relative of a current/past resident

I would just like to thank you for all the help you were at getting my father into your facility. I really appreciated that you were there to meet us at 7:00 pm. All the staff at the Birches was also very helpful and friendly. Thanks again George

January 01, 2019

By leavenow

I am a friend or relative of a current/past resident

Horrible place. Don’t even consider. They put on a great dog and pony show. But it’s horrible. Takes an hour and half for call bell to be answered, trash piles up, medications late, short staff, no activities, forget shower days, don’t make bed, forget to deliver lunch, all management does is collect a paycheck and says I am sorry. Really! Called front desk for half hour and no one picked up. My mom needed assistance and called me. I called and called. No answer or answering service. I called 911. The officer could not believe he could not find anyone in management. He said he felt bad for my mom and couldn’t believe no one was around!

Provider Response

We are truly sorry that you’ve been left with such a negative perception of our community. Please know that we recognize the great responsibility of caring for the residents who choose to make The Birches at Arbour Square ‘home.’ When mistakes are made, we are sorry and work to correct them ~ including monitoring call bell times. Your comments have been added to our Quality Assurance program so that they become part of our ongoing discussion on how we can continue to provide the best care for our residents.

October 02, 2018

By egordon

I am/was a resident of this facility

I arrived here in April of 2017. I had the good experience of being here before and looked forward to reliving the same great days. I have met wonderful people, some of whom became my dearest friends. The Activities Department has had a great influence on me indeed, and all staff are an important part of my life. I thank the Activities Director for helping me to start a new program here at The Birches.

July 06, 2018

By D. Schadler

I am a friend or relative of a current/past resident

My Mother recently transitioned to Birches after over 3 years in another local facility. The warmth, concern and personalization that was shown during the decision making process has continued through my Mother's transition period. The other facility forced us to accept mediocre, impersonal care with constant, unclearly substantiated increases in cost. We are SO happy with the transfer to Birches.

December 07, 2017

By Nancy

I visited this facility

The Birches at Arbour Square looked lovely. They had people out there singing and doing some activities with someone involving them. It looked nice enough, and the people seemed very lovely and caring. I saw the dining room in the memory unit, which was one big room. I had a meal there before in the regular dining room of the community that was quite lovely. The person who assisted me did very well. She was very nice, pleasant, answered all the questions that I have, and since called back to check. The place was clean and smelled good.

May 30, 2017

By florence637157

I visited this facility

The Birches is alright, but their food is very poor. They came out with salad, and it was unbelievable. The lettuce is wilted and brown on the edges, and the tomatoes and cucumbers look like they went through a dehydrator. The portions were very tiny, and the meatloaf's taste wasn't anything to shout home about. They need help with the food. Their rooms though were very nice, and the staff was very nice. They have amenities like a room where they play Bingo, another room where a piano player comes in to play the piano, and a nice theater room.

Provider Response

Thank you for sharing concerns about the lettuce and food so that we can address them. The meals at The Birches at Arbour Square are an important part of the residents’ day. So, please be assured that your message will be shared with the Food Services Director. We recognize that while our kitchen is never going to be “like home,” our goal is to provide delicious and healthy meals ~ and for residents to truly enjoy the dining experience.

December 27, 2016

By Boscboz

I am a friend or relative of a current/past resident

We moved a relative into the Birches after nearly 3 great years at Arbour Square. We have been very impressed so far with many aspects of the program and the living conditions at the Birches. The staff in particular have been awesome. Nurse Karen is a leading example of this. Her professionalism and sincere care for the residents is obvious from the moment you meet her. She is symbolic of the entire team we have encountered.

December 09, 2016

By Jody4

I am a friend or relative of a current/past resident

I want to thank you and the staff for the excellent care and attention you had given to my aunt from day one in November 2014. At times she was a tough one, I was aware of that, but undeniably, everyone there made sure she felt right at home. No, she was at home. It was also a pleasure and a blessing to play the piano for the residents. In fact, they had blessed me more than I had blessed them. Hence, I hope you won't mind if once in a while I stop in to play for them.

November 20, 2016

By Megan822656

I am a friend or relative of a current/past resident

My mother lived at The Birches at Arbour Square. The staff was great, and the facility was nice. The food was delicious, and she had a studio with a good enough size and a kitchenette. It was good enough for one person to live. My mom was very happy there before she passed, and they were really good with her through the very end. They offered supportive care, and the nurses were very nice and were even crying because they got really attached to her and were very sad.

Provider Response

Thank you so much for your comments. We do become very close to the residents. It is not an exaggeration to say that we come to think of them as extended family. Megan, your mother was a delightful lady and we are all better for knowing her.

July 11, 2016

By -Stephen124430

I visited this facility

My father just moved into the Birches at Arbour Square two days ago and couldn't be happier. He said the food is good, the people are friendly, and the staff is always there to help. He has an identical twin living next door at Arbour Square and now the two of them can spend time with each other once again. I was told he was out socializing with the other residents which will give him a chance to make new friends. I seriously didn't know how this would end up and it's been tremendous weight lifted off of my shoulders. I would like to thank the staff for their support and all the extra steps they took to make this all happen.

January 12, 2016

By Maryann14

I visited this facility

The Birches of Arbor Square a lovely, clean, and friendly facility. The apartments were very nice. This will definitely be a place that I will talk to my mother about and be on our list when my mother is ready to make that step. It was fairly priced, and their dining area was very nice.

December 30, 2015

By Christine118639950

I visited this facility

Everything at the Birches at Arbour Square was very clean, and the staff seemed very efficient. They had a hairdresser, a movie room, and a big cage with live parakeets. In the memory care area, they had a very nice walkway outside with gardens and stuff. Their dining area was really nice and restaurant-style.

September 19, 2015

By Ms. F

I am a friend or relative of resident

My mother has been at Birches for several months now and I can't tell you how pleased I am at the care she is receiving. The facility is very neat and clean, the staff is courteous, thoughtful and extremely helpful and my mother raves about the food! The whole experience of transitioning my mother from her home of 63 years to The Birches was, with the help of the staff at Birches, a wonderful experience and certainly less traumatic than I'd ever imagined it would be. My mother is happy, well taken care of and able to enjoy this phase of her life.

July 14, 2015

By Vivian13

I visited this facility

The good thing about Birches at Arbour Square Senior Community is there is no entrance fee. There is no buy-in. It's a month-to-month lease, which was very nice. It's absolutely beautiful. I was able to get a one-bedroom apartment. Right now I'm a little bit handicapped and I have to use a wheelchair, and this apartment is handicap accessible for everything. I met the staff, and they were very friendly. When I went to visit, each resident took the time to say hello. It seemed like a good fit for me right now. I did like the idea that if you had to move out, it was only a 30-day notice. Three meals were included. Everything is accessible, even the freezer. From my wheelchair, I can reach the freezer, open the door, and reach whatever is in there. The shower and the bathroom setup was absolutely perfect. It had a beautiful shower bench that all I have to do is slide onto. We had a complimentary lunch, and the servers were perfect. They help you if you're handicapped. If you told them what you wanted, they went and got it for you. It was a huge dining area, there were tablecloths, and your silverware was wrapped up in napkins. It seemed like a nice atmosphere. They have a movie theater, a café, happy hour, plenty of activities, trips, and a bus that will take you where you need to go. In two weeks, I'll be there. What I saw, I liked. They have a gigantic library, a card room, a game room, and nice areas if you wanted to sit outside. My room looks outside the gazebo. On each floor, they had areas where you could sit and read. It's very flexible. They do have a physical therapy department there. If you need help there is someone on-call 24/7. There is staff available to help you for anything you need. I put a $500 deposit, and that is refundable. In two weeks, if I change my mind, I would get that back. The woman who showed me around shared everything that was available, but there was no pressure. I'm looking forward to moving in.

June 18, 2015

By Carolyn106209450

I visited this facility

The Birches was a very nice facility. It is beautiful, lovely, and brand new. The price was very good, and the Alzheimer’s unit is expensive, but for the independent, it’s very nice. They have a lot of activities, and the facility is very convenient to everything, convenient to my house. The people were very nice and nice experience. If I have to choose any place to go even for myself, I would choose that place. I think it was one of the best. Lisa who showed me the place was very helpful and answered all my questions.

April 06, 2015

By Sara Jane

I visited this facility

The Birches at Arbour Square was very nice, but the food was not as good. The rooms were a little larger. The staff seemed to be extremely courteous and knew the residents well. They had better and much more extensive PT facilities.

Provider Response

Sara Jane ~ Thanks for your 5-Star Review! We are excited that you identified the employees and therapy program as two of our strengths. We work hard to hire, train and retain the best caregivers. Our therapy program is individualized so that residents can remain as independent as possible. Of course, we were disappointed about your comment regarding the food. If there is anything you can share specifically about the meal, please let us know. We are always open to making changes to improve the quality of life for our residents.

September 23, 2014

By Thomas45

I visited this facility

Birches at Arbour was very nice as well as the people. The rooms were comfortable, and the dining area is big and clean. The staff was accommodating and friendly and the residents looked happy.

January 23, 2014

By Caring83861150

I am/was a resident of this facility

Arbour Square is very well run. The apartments are well maintained and all the services are 1st class. Employees are both good at their jobs and caring compassionate people. Employees quickly know the residents and their needs.

November 27, 2013

By T A

I am a friend or relative of resident

During this time of year, most individuals take the time to reflect and count their blessings. We are grateful for the Birches at Arbour Square. The Birches at Arbour Square is as close to a family as a facility can be. Our family member has been embraced, is treated well and with respect. There is never a request that is too great or too small to be fulfilled. Every need is important. With any change in lifestyle there is always an adjustment period. The Birches at Arbour Square does everything possible to make the transition as easy and stress free as possible. Our family member has been at the Birches for over two year and is very happy and content. This is such a blessing for us and has lessened the worry and apprehension for our family knowing that our family member is safe and well cared for.

September 30, 2013

By jenkev88

I am a friend or relative of resident

My father was a resident of the Birches at Arbour Square. The staff treated my father with dignity and respect and provided excellent care. He really enjoyed the activities and I'll never forget the time they took all the guys fishing and he caught one that was "this big!" They even took a picture to prove it. That was very special memory because dad always took us fishing when we were kids. He also enjoyed singing with the entertainers, which was another favorite pastime of his. His physical and mental health improved so much when he moved to the Birches thanks to the healthy and good tasting meals, physical therapy and management of his medications. Dad was heartbroken after mom passed away and he really bonded with the staff in a way that made his last few years happy. Thank you all for going above and beyond for my father.

March 26, 2013

By OMA1

I am/was a resident of this facility

I have lived here contentedly and safely for almost 3 years. The care staff is attentive and readily available. They will do what they can to help you and make you comfortable, always with a smile and a kind word. The rooms are spacious and easy to move around in, even with a walker or wheelchair. I am able to keep my favorite furnishings and belongings. I love the patio and the commons areas as an alternative to my room. Our activities director and other staff work hard to provide something for everyone, encouraging residents to join in at their own level and ability. There are also special events and parties planned for family. The cook and dining staff are responsive to suggstions and requests, if possible.

May 11, 2012

By coupons572

I am a friend or relative of a resident

The employees are very kind, although the nursing staff had a high turnover when we had family there. The facility is pretty new, and it is within walking distance to Walmart. This has pluses and minuses for people who can't walk the distance safely (but who will do it anyway, like my family). At the time, there was a path, but it wasn't well-lit and it wasn't clear who maintained it. All-in-all, it was a nice facility at a very fair monthly rate with no buy-in fee.

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Memory Care Reviews for The Birches at Harleysville

July 27, 2021

By ChicagoGal729

I am a friend or relative of a current/past resident

So many positive affirmations for the staff of the memory care facility. Ellen Michelle Jennifer Ashley just to mention a few that I’ve been so instrumental to my fathers well-being and engagement not only through activities but also through empowerment! Activities such as musicians, events for birthdays, and their community, interaction and socialization, and giving each resident their dignity and pride with their participation throughout the center and with departments. Support, wonderful communication and updates are truly appreciated for the care and love these individuals have for their residents. Truly blessed. Thank you.

October 08, 2018

By Catherine108

I am a friend or relative of a current/past resident

After visiting two other facilities, my 97 year old Aunt picked the Birches. She has been there about a month. She has a beautiful room with lots of windows. The entire facility is beautiful, peaceful and quaint. The staff is everywhere - willing and able to answer my questions or assist my Aunt. My Aunt loves the food and has also made many friends - she's looking forward to going to Bingo and church services. Although the move was a little traumatic initially as she had to give up her home of many years, she has adjusted well with the help of the staff and her new friends.

January 27, 2014

By Caring63032950

I visited this facility

My father is at The Birches at Arbour Square. He's been there for about a year now. We chose this facility because of its proximity to my house. I think they do an adequate job taking care of my father. They meet his needs. He is a memory care unit and his room is adequate for his needs. I've seen a range of people that really care and do 100% and then I also seen some of the staff that lacks that so to speak. My father always enjoys the food and from what he said, I think the food is poor. My only concern is that he does get bored because he has no stimulation there, he has dementia.

Provider Response

Thank you for taking the time to review The Birches at Arbour Square. Please know that our team has an open door policy and we encourage residents and families to share concerns so that we can personalize training and help all employees to become successful caregivers in our community. We strive to provide delicious and nutritious food for our residents and encourage dialogue with residents at monthly Dietary meetings. I would also encourage you to review our daily and monthly calendars. We do offer many activities for residents, but are always willing to discuss your father’s individual wants and needs. I hope you will come share your thoughts with us directly so that we can take your experience with The Birches at Arbour Square from ‘adequate’ to extraordinary.

March 26, 2013

By Gregory Newell

I visited this facility

I want to thank you for all the help you have given my mother. Having a parent suffering from Alzheimer's is difficult for us or any family. The exceptional care provided by your staff for the last two years has made it much easier for us to deal with the situation. I don't think it is an exaggeration to say that we notice that your staff treats her like their own family. Medically, my mother has done very well under your care. You have given us comfort in knowing that her medical condition is being handled properly. Emotionally, it is wonderful to see her happy. She always seems to have a smile on her face. The addition of the garden was a huge hit for her since she loved to work in her gardens. It also gives us the opportunity to visit with her in a peaceful, beautiful setting. My mother is clearly in a safe and nurturing environment. One of the most important aspects of living at the Birches is that you have managed to maintain her dignity. That is so important to both her and us. Once again thank you for all you do to take care of our mother.

March 22, 2013

By berna1radical

I visited this facility

I am very happy that I chose this facility for my Mother who has dementia. The staff is caring and always concerned about her welfare. Her room is lovely and always kept clean and neat. My Mother loves her new home and the new friends she has made among the staff an residents. They have designated times for entertainment and things to do for the residents and have a lovely outside area that my Mother can use when the weather permits. I recommend the Birches for anyone looking for placement for their loved one.

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Costs for The Birches at Harleysville

Cost of Assisted Living

Starting Price

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Cost of Memory Care

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Services and Amenities of The Birches at Harleysville

Costs

All Inclusive Rent
Rent Plus Care Fees
Fee Structure Extra: We Offer A Month To Month Rental
Assisted Living Starting At: $2800/month
Memory Care Starting At: $5600/month

Room and housing options

1-bedroom apartments
Companion Suites: Yes
Studio Apartments
Housing Extra: Shared Living

Dining options

In Room Kitchenette
Dining Room Shared Meals
Room Service For Meals

Features

Beauty Barber Shop
Computer Room
Resident Transportation
Coffee Shop
Party Space
Hiking Trails
Tv Room
Garden And Patio
Resident Parking
Features Extra: Library, Fitness Room/Gym, W/D In Apt., Movie Theater, Art Studio

Cleaning services

Laundry For Linens
Private Cleaning Services
Housekeeping

Technology and entertainment

Cable In Rooms
Technology Extra: Emergency Call System

Health services

Hospice Care
Medication Management
Physical Therapy
Pharma

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Wii Sports
Fitness Room
Gardening
Cooking
Arts And Crafts
Activities Extra: Computer Class, Woodworking

Financial guidance

Home Sale Assistance
Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Languages

English

General

Resident Capacity: 85
Respite Care
Minimum Age: 55
Pets: Yes

Range of services

Physical Therapy
Occupational Therapy

Licenses

State Licenses: 134520

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About The Birches at Harleysville

At The Birches at Harleysville Personal Care & Dementia Care Community in Harleysville, PA, you'll find all the personal care assistance you need to live a healthy and happy life. No more worrying about maintaining a house, cooking or cleaning. The month-to-month lease includes three meals daily served in the dining room, housekeeping and laundry services, social events and transportation to local outings and appointments plus 24-hour personal care assistance and medication management.

What Makes Us Special

Our staff is specially trained and updated in the latest methods and techniques in caring for a resident with Alzheimer's disease or other related dementias. This means that your loved one will be treated with the utmost respect and dignity in an environment that is kind and loving.

The Birches at Harleysville

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