Universal Health Care - Lillington

Joyful

My 68 yr old sister was moved to skilled nursing unit here on 5/30/24 after a long hospital illness. She was on medicare and Humana. I called and spoke with social worker who was helpful and took my info telling me to call anytime. He even helped me facetime with Joan briefly, I am her only relative living in another state. On 6/20 another Universal social worker called me asking me to call ins. to appeal denial of physical therapy which had run out (short term); Was told Joan had been unresponsive that same morning and her "labs were low" but "she's ok now." On 6/25 I was informed by someone (not at Universal, someone from the state adult protective services who had been providing her services prior to going to universal) that Joan had passed on 6/23. No one at Universal bothered to contact me that she had passed. The social services person that called to inform me of her death had also just learned Joan had passed 2 days prior, possibly from low blood sugar complications which leaves questions about what sort of monitoring/treatment she was receiving. Not a good place for someone with no family there to keep tabs on treatment and apparently while I was good enough to call and ask to appeal a treatment denial I was not good enough to call about my sister dying.

angrysister

If you LOVE your loved one,do NOT..let me repeat that,DO NOT even consider this place!! It's all about money,they don't care about those people,my brother had the same DIRTY sheets on his bed 4 straight days,the administration is aweful and couldn't care less,the toilet stayed dirty as well as the room.DO NOT GO THERE!!!!

Drichardson

The care was horrible. The staff let’s the patients lay in urine for sometimes hours. The staff has an attitude when you ask them for something , or to be changed to dry bedding. My family member was there for about 10 days, and never got a hot meal. Every meal was ice cold. Often when you lift the cover off “ the meal” a fly would be under the lid. And a fly or two came in the room with the server. Can only imagine what is going on in the kitchen. Most nurses aids speak broken English, and brought only some prescribed medications. They always had an excuse like “ we are out of your medication” but we will order more. The director of nurses Melissa, is completely out of touch with what is going on with staff. They are short staff, but somehow manage to book every room in the facility. Guess it’s all about the money. The facility is not safe, and the nursing/aid staff should be fired. If you care about your loved one, don’t send them there.

Sindie

Poor care by staff. My husband had a bad bruise and a bump on his forehead but the nurse didn’t know anything about it. General poor care.

Grieving Spouse

My husband had dementia and was "quarantined" due to COVID for the first 14 days so I was unable to see him. Within the first 9 days he fell 4 times on different days and was transferred to the local hospital twice. He was not assisted with eating as I was told by the staff they left his tray in his room but he slept all day . He had diabetes among other health issues so I would think someone would have made better efforts to ensure he had eaten throughout the day. After his last fall and realizing he had a UTI, I drove 2 hours to the hospital to bring him home after insisting they do not release him back to that facility. Upon picking him up he was disoriented, bed sores all over his body and could not walk. What little he could speak did not make sense. He later past away under Hospice care at home on December 17 at the age of 52. I cannot express how much I wished I could go back and find some way of keeping him from being sent to this facility.

Daughterbof Resident

I watched my Mom decline for a solid year at this facility and because of COVId it was difficult to help her through a window and telephone and impossible to move her. I can honestly say there were three wonderful people there that honestly cared for their patients; Lil Bit, BB and the DON (I understand she is now gone). My Mom would go a whole week without a bath and she was bed ridden. She had sores that weren’t reported to us for weeks. The food was horrible as well as the housekeeping. The CNA’s run around working their tails off while the nurse staff sit at the nursing station. I’ve witnessed them FaceTimeing others while all around them are patients in need. I’m pretty sure they take an oath of which they are not honoring. I’m so very sad for these patients! When my Momma passed, the DON was really the only one that gave her condolences. It makes me so angry at the lack of respect these patients receive, we need to remember that this is their home.