Highland House Rehabilitation & Healthcare

ma Johnson

Don’t go get my mommy in law was here roaches running on the bed. Mommy was left unattended for hours soiled and in bed clothes at 1pm. Was supposed to have rehab. It never happened

charmayne

My relative has been here for six years. I am sitting in the ED at Cape Fear with my family member who had to be taken to hospital because she has possible bowel blockage after complaining of nausea and sharp pain in abdominal area for two weeks. Once I met her at ED I now see a huge red area on her lower back which doctors tell me it is beginning of a bedsore. The nursing home has tried for four months unable to diagnose the problem and all the while it is skin breaking down because of lack of care and neglectful care from this facility among other things. I would not put my dog on this facility there is a lack of care compassion and trustworthiness.

kerb

I have a family member in this facility and I have followed the chain of command to get the appropriate nursing care for her. Not allowed to come out of their rooms for 9 days, somehow she got COVID19. Placed on the COVID19 Hall she went four days without a bath or getting to brush her teeth. I went on August 1st 2020 and made the director of nursing aware of this with other issues my family had called about,but she would not return any calls. The Director of Nursing stated if my family or myself had a concern to come to the facility and she would address it. Once my sister who does not walk when back to her room from recovering from COVID19 she was placed in a broken bed, with no side rails. I returned to the facility to speak to the Director again and having many calls from my sister in this facility begging for help. Staff placing her food tray across the room and leaving out. Staff saying when stating she wanted to get out of bed it's not your day to get up. The Director refused to come out to address these issues and told me to leave. Then again I asked to meet and she called the police. So if you have a family member in a long term care. Make sure you follow their care especially in the facility because the PATIENT HAS RIGHTS!

Rubydo32

Nasty smell in hallways. Rooms drab. Staff overworked and stressed. To few workers. Residents seemed board. Food bland and of cheap quality. Nurses overworked, stressed and generally unhappy.

Mary

My husband is now at Highland House. I highly recommend them. They do a good job. The rooms are very nice. The dining area is adequate. They serve good meals too. If you can't go to the dining room, then they bring it to your room for you. The staff members are very good. When they come into your room, they're cheerful. They treat the patients like they care about them. They also show them respect. My husband was a chaplain, and the staff will call him, "Chaplain," whereas at the other places, they don't. They're really respectful. Also the place is very neat and clean.

Pamela31

Highland House is very good. The staff was very helpful. I did see the rooms, and it was very clean. It's not gated. I think it is locked inside. One of the clients was coming out because we were going in, and one of the assistants came and got the patient, so they are really on top of it.