Cary Health and Rehabilitation

Most of the nurses are on agency contracts. My weekend nurses would come in my room talking on their bluetooth and completely disregarded any of my requests, as if the patient was not there. One night I was bleeding for 4 hours and also begging for a nurse to attend to my surgical wound, as requested by my surgeon, but I was told there was only 1 nurse for the whole facility. 1 nurse for 50 rooms. I fell asleep bleeding and no wound care. I guess its was not their ankles they were worried about getting infected. The wound nurse started an argument with me when she did come see me and raised her voice instead of just attending to my surgical wound. I was prescribed wound care daily but I only received it every other day and I had to beg for it. Towels are gold. If you get one, hold on to it. I tried to use the nu-step which was an excellent rehab exercise but was asked to leave the therapy room numerous times although I was paying $362 a night. Yes, a little insulting. The shower room was completely unkempt. It was obvious based on the resources provided that profit was of the highest concern, hence one RN for 50 rooms. Although they participate with my insurance, they brought in an out-of-network medical staff who charge 3 times the standard/usual insurance reimbursement rate. Naturally, they don't tell you the provider is out-of-network, even if it means a financial burden to the patient. It is a buyer-beware medical practice. When I emailed their parent management regarding my concerns they never contacted me in return. I guess they are not interested in the feedback of their patients. Its a shame, these concerns could have been handled privately. So this is what I'm left with.

dangerously understaffed, horrific communication, impossible to get a call back or update on pt status, do not allow family members in the building, mistruths to cover up poor care, several confirmed allegations by the state, 1 STAR rating...my sister was there for physical therapy and ended up with a grade 4 wound with sepsis...sent out to ER and is now in hospice. The admin lacks professionalism and does not manage this facility properly. #truthwithnoexaggeration

PLease try to find another place other than this center. It is a place that is not well maintained - broken toilets and equipment. Employees do not wear name tags; will tell you someone will help you and as many as 3 hours later, you may be still waiting for help - And urinals, bedpans,personal items are moved by staff out of reach of patients. ..if you have to void in the meantime, you can stay wet for hours before someone changes the sheets!! This place needs to be closed -greatly reduced staff on weekends and during covid when no one can visit and see how bad things are, conditions have been even worse.

I couldn't be more pleased with the wonderful care that my dear friend has had during the 22 months he has been with this care team at Cary Health and Rehab. My weekly visits in his support have given me the opportunity to meet with the members of the care team. From the moment I walk in I am welcomed by name by Classie Anne and often by the Executive Director Doreen. As I head down the hallways, each person shares smiles and ask if they may help. As I approach my buddy's room, nursing, CNA's, housekeeping, dietary and maintenance folks share smiles and engage appropriately. We laugh together and sing a song together and help each other lighten the load of the day. It's as if I am an important part of the team. Then I reach my friend's room and he is smiling as we greet. Often, he is having lunch while I roll out his weekly supplies, placing them in his designated places. Social services, accounting, housekeeping, dietary, activities, maintenance and others greet me and ask if there is anything they can help with . It's like family. That's it! It's like family!! My buddy has no family that visits with him. At least not in the 4-5 years since my wife and I jumped in to care for him. Don't get me wrong, this isn't about me or my wife. It’s about our buddy and friend. You see, we've had him in 3 different care facilities during this time. I've had the experience to assess best care practices and Cary Health and Rehab is the best of the best. We've had opportunities to move our friend closer to our home to lessen the 70 plus miles round trip; but will not take the chance of having him in a care center that may risk his quality of care. The recent change in executive management and leadership integrates the best of executive leadership with compassionate care. My buddy and I could not be more pleased. Yes, my wife agrees also. Ben

I have been a patient here for over a year and the receptionist has always been terribly rude. Today my appointment was at 11 a.m. I have never been told to arrive early except for my first appointment. Today I arrived at exactly 11 a.m. and she was with another patient bantering with him in Spanish. So I sat down and waited until she finished. I walk to the desk and she told me I was late that it was 11:03. She would not allow me to see the provider because I was late even though I arrive at my schedule time. I became visibly upset and started crying and told her this was ridiculous and that I wanted to speak to the provider. A nurse came and offered me water and calms me down and gave me a number to call to file a complaint that does not work. The receptionist even called the cops on me. When the cops arrive I explained the situation and they actually almost laughed about it saying they have had problems here in the past. I would not advise going to this doctor unless you want to end up wasting your time and efforts making your appointment on time to be told you cannot be seen. If your scheduled appointment is at 11 a.m. and you arrive at 11 a.m. they tell you you cannot be seen. If they want you there at 10:50 then they said schedule your appointment at 10:50 am. This receptionist is so rude everyone always has a problem with her I don't know why she is still employed there I guess it's because it is hard to find bilingual help I don't know but I will not be returning. I do not advise anyone go see this doctor regardless of the sliding scale it is not worth it

I stayed at Cary Health And Rehabilitation. I was very happy there. The staff there and people were very nice, and my room was a good size. They also have activities for the residents and everything was good, including the food. They have physical and mental therapies, and very nice therapists. I wish I could have stayed there forever. They have amenities like a gym, exercising, and so on.

My daughter was there in September on hall 4 and has been there at least 12 times for Respite Care. Management has recently changed with most, if not all rooms now being single occupancy. this is a major improvement. The staff seemed less "hurried" and the check in went well - the staff was observant and we felt comfortable with her being there. One thing I would change is having to see both Admission and billing persons separately because they were not both available at the same time (billing was in a meeting BUT Admission did get it all done. Previously you only saw Admissions. We will continue to use the facillity .

I am a friend of a family member. this place is HORRIBLE! I wouldn't let my dog go there! The staff is certainly not qualified to take care of sick people. I never saw an RN or a PA, only LPN's. Which in my opinion is a glorified Medical Assistant. When my friend arrived, the room that she was put in, had a disgusting bathroom it was extremely dirty and there were a number of flies. So her son requested that she be moved to another room. Which supposedly was to be a newer room. The only thing different was that the bathroom was cleaner. Last night her son went to visit her and she was having chills and her temperature was over a 100 degrees. Her blood pressure had dropped to under a 100/60. Her son was outraged and told the staff to call an ambulance immediately and he wanted her transported to a new by hospital. If you don't have an advocate to watch your loved ones, your loved one could die in this place!.